Glambot

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12701712, and find that this resolution is satisfactory to meSincerely, [redacted]

For samples, yes we do take all brandsIt seems as though there may be some confusion with respect to what constitutes a sample

This customer has already been refunded by us for a lost package by USPS Our email correspondence reads
"It seems like USPS has lost your packageWe will be issuing a refund of $Please allow 5-business days for funds to be available."

I am rejecting this response because: THE AMOUNT OF TIME THAT HAS GONE BYE
WHILE DEALING WITH THIS COMPLAINT IS MUCH LONGER THAN THE TWO WEEK WINDOW MENTIONED ON GLAMBOTS WEBSITEI DID NOT ASK FOR A RE-EVALUATION OF MY PRODUCTSIM NOT ACCEPTING THEIR EXTREMELY LOW OFFER AND I STILL AM WAITING FOR MY ITEMS TO BE RETURNED TO MEI HAVE BEEN IGNORED FOR OVER THREE WEEKS BY THIS COMPANY, AND HAVE HEARD ZERO RESPONSE FROM THEM UNTIL THE Revdex.com SENDS THEM A COMPLAINTAT THIS POINT THE ITEMS HAVE BEEN STOLEN FROM ME AND I FEEL THE POLICE AND FBI SHOULD BE INVLOUVED IN RAIDING THIS COMPANY AND SHUTTING IT DOWN, IT IS A SCAMSHIPPING FOR MY ITEMS NEEDS TO BE PAID FOR BY GLAMBOT AT THIS POINTI'VE HAVE GONE ABOVE AND BEYOND TO DO MY PART AND THIS COMPANY HAS FAILED 100%OVER A DOZEN PHONE CALLS AND EMAILS HAVE BEEN IGNORED WHILE OVER $WORTH OF MY PRODUCTS HAVE BEEN HELD HOSTAGE$IS RIDICULOUSPAYMENT FOR SHIPPING WILL BE PAID FOR BY GLAMBOT IN ORDER FOR THIS COMPLAINT TO BE DISMISSED

Glambot received no emails from Rana regarding this issue to either *** or ***We will be reaching out to her promptly regarding her order!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Apologies for the delay on this packageIt has been shipped back with tracking number ***USPS tracking shows delivered.Thanks

We've already emailed this seller about their packageThe seller has the option of accepting our re-evaluation of their product or of rejecting the offer, at which time he/she will be invoiced for the cost of shipping

The items she sent in did not all qualify for our sell program according to the specifications listed on our site and reiterated to the seller throughout the sell processAll her items have been returned to her via USPS

Apologies for the delay! As a growing startup, we're doing our best to keep up with increased demand and are very sorry for any inconvenience this may have causedAdditionally, we're working to figure out why PayPal said payment was not completed (orders with incomplete payment are automatically
canceled after a certain amount of time so that products are not held from other customers)***'s refund has been issued and $Glambucks credited to their account

I am rejecting this response because:On
June 29th you emailed me and stated that the package is still at USPS sorting facility in San Francisco, but yet it showed “delivered” on my receipt from that moment onHow can it be a package that shows "delivered" is suddenly claimed missing now? You are not replying to ANY of my messages since then either. Also, how is it so many packages from different people just suddenly gone missing? Even if I contacted USPS, there is nothing they can do when the tracking shows “delivered”I ship my box to the address based on the label I printed off of your website! How can you easily tell me to contact USPS and not taking any responsible?Never in my life been treated by a business like this

this matter is being handled via *** and customer service via ***

We're very sorry to hear that a couple of the items in this order were incorrect***'s payment method (credit card) has been refunded the amount paid for these two items (funds may take a few business days to process)We've also added $Glambucks to her account as a token of our apologies
For any future questions, concerns, or problems with an order, please email *** and our Customer Service team will assist you as soon as possible! Thanks!

Customer has already been refunded in full for these items

Revdex.com:I am upset that it took so long for me to get in touch with someone, but I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We apologize for the delay! Due to a larger rush of orders than expected during our Black Friday / Cyber Monday sales we're experiencing a delay in order fulfillment*** has been fully refunded for this order and the product has still been shipped out with priority 2-day shipping, free of
chargeWe're truly sorry for any inconvenience or concern these delays may have caused

I am rejecting this response because: I appreciate the fact they emailed me back with an offer, but I don't trust that they will follow through and send back my itemsI will not be satisfied until they do

package has already been returned and shipped

We apologize for the delay! Due to a larger rush of orders than expected during our Black Friday / Cyber Monday sales we're experiencing a bit of a delay in order fulfillment***'s order was shipped yesterday with USPS tracking #
12.6px background-">***. Tracking information should update shortly

This seller's offer has already been sentThe seller accepted and has been paid