Global Connections, Inc.

May 31, Re: *** *** III Case number: *** Membership Number: *** Thank you for the letter from Mr*** and the opportunity to respond We have had the opportunity to speak with Mr***, and we have reached an amicable resolution Thank you again for
the opportunity to respond Sincerely, Brad *** Customer Service Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have already responded to this same message the organization sent prior. I have also tried calling the number in the message and have never received a call back.I called and left a message with *** ***: called 4/14/at 10:a.meastern, got voicemail of *** and I left a detailed message with a phone number. Called again on 4/16/11:a.meastern , made another call this morning 4/21/at 11:a.meastern. Each time I leave a number that I can be reached but do not receive any call back.I have never received any message on any phone stating that anyone has tried to reach out to me. I have answering machines and there is no messages from anyone from this company. I am getting annoyed because I can't get a hold of anyone - now I am getting a bill of $to renew something, but I was told I wouldn't have to pay the $unless I used the resorts. I can never seem to get a resort - never any availability - so why do I have to pay something when I am not using it. I just want out! I want the monthly loan payments to end - at this point, I am not asking for any money returned. Just want the loan to be canceled with no affect on my credit - and membership canceled. This company has shown very poor customer service and satisfaction. They are not responsive nor have they tried to make any effort to assist me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I haven't received any messages on any phone numberI will call the number supplied and see what happens
Regards,
*** ***

November 3,
*** ***
Case # ***
Membership # ***
Thank you for the letter from Mrs*** and the opportunity
to respond
I have attempted to contact Mrs*** on her daytime
telephone number and am currently waiting on a return call
If
Mrs*** would like to discuss her membership concerns she
may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST.
Thank you,
*** ***
Customer Service Supervisor

December 16th,
Re: *** ***
Case number ***
Membership # ***
Thank you for the letter from Mrs*** and the opportunity
to respond
Mrs*** became a member on November 29th,
Mrs*** was allowed three business days
to review her membership information
that was provided to her at the presentation, and also her members’ websiteMrs
*** elected not to cancel her membership within her review periodBy doing
so Mrs*** agreed to the terms and conditions of the membership
As stated in Mrs***’s membership materials, the purpose
of this vacation membership is designed for her personal vacation enjoyment and
the condominium vacation and all requests are fulfilled on a first-come
first-serve basisWhile every attempt is made to fulfill a request as
specified, not all areas are availableTo date Mrs*** has not submitted a
request to travelTravel accommodations cannot be searched without a
reservation request
At this time Global Connections does not agree with Mrs
*** request to cancel and refundTo date Mrs*** has not submitted a
request to travelFurther, not all locations are available for all datesIf Mrs
*** has any questions she may contact me directly at ###-###-####, Monday-
Friday 9am- 5pm CST
Thank you,
*** ***

September 27, *** *** Case # *** Membership # *** Thank you for the letter from Mrs*** and the opportunity to respond I have attempted to contact Mrs*** on her daytime telephone number and am currently waiting on a return call If Mrs
*** would like to discuss her membership concerns she may contact me directly at ###-###-#### Monday- Friday, 7:30am- 4:30pm CST. Thank you, *** *** Customer Service Supervisor

October 2,
Re: *** ***
Case number: ***
Membership number: ***
Thank you for the letter from Mr*** and the
opportunity to respond
We have had the opportunity to speak with Mr***, and
we have reached an amicable resolution
Thank you again for the opportunity to respond
Sincerely,
*** ***
Customer Service Supervisor

July 15,
Re: *** ***
Member Number: ***
Case Number: ***
Thank you for the letter from Mrs*** and the
opportunity to respond
We have had the opportunity to speak with Mrs***, and
we have reached an amicable
resolution
Thank you again for the opportunity to respond
Sincerely,
*** ***

December 23rd,
Re: *** ***
Case number ***
Membership # ***
Thank you for the letter from Mr*** and the
opportunity to respond
Mr*** became a member on November 29th,
Mr*** was allowed three business
days to review his membership
information that was provided to him at the presentation, and also his members’
websiteMr*** elected not to cancel his membership within his review
periodBy doing so Mr*** agreed to the terms and conditions of the
membership
As stated in Mr***’ membership materials, the purpose
of this vacation membership is designed for his personal vacation enjoyment and
the condominium vacation and all requests are fulfilled on a first-come first-serve
basisWhile every attempt is made to fulfill a request as specified, not all
areas are availableTo date Mr*** has not submitted a request to travel
Travel accommodations cannot be searched without a reservation request
At this time Global Connections does not agree with Mr
***’ request to cancel and refundTo date Mr*** has not submitted a
request to travelFurther, not all locations are available for all datesIf Mr
*** has any questions he may contact me directly at ###-###-####, Monday-
Friday 9am- 5pm CST
Thank you,
*** ***

August 17,
Re: *** ***
Case number: ***
Membership Number: ***
Thank you for the letter from Ms*** and the
opportunity to respond
We have had the opportunity to speak with Ms***, and
we are currently working together on reaching
an amicable resolution
Thank you again for the opportunity to respond
Sincerely,
*** ***

April 22,
*** ***
Case # ***
Membership # ***
Thank you for the letter from Mr*** and the
opportunity to respond
I have attempted to contact Mr*** on his daytime
telephone number and am currently waiting on a
return call
If Mr*** would like to discuss his membership concerns
he may contact me directly at ###-###-#### Monday- Friday, 7:30am- 4:30pm
CST.
Thank you,
*** ***
Customer Service Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The facts, as presented by the company, are not entirely correctYes, Brad contacted us, and my wife explained to him what had gone wrongYes, the day waiting period had obviously expired but we did not even attempt to try this service for some months. Our two attempts were utter failuresOn the first, we asked for a location in Jerusalem and they offered us one that was a four hours drive away, not exactly usefulNext my daughter tried to use this service for Tampa, Florida, and was told they would hold her selection for her over the weekend until Monday but they did not hold it at all, Then their solution was to offer an alternative that was very far from Tampa and was an old motel that looked like a dump, not exactly; the luxury condo they advertised and promised us at their lengthy sales meetingAlso, while, my daughter asked for the bedrooms to all be in one floor (because she had two infants), and they offered her a unit with two floors, not exactly useful for little children. Our attempts to obtain service from the company were dead endsBrad really did not offer us anything, other than to try to "help us next time" which is a meaningless and useless offerThe only logical and ethical response would be to provide us will a full refundAn offer of "further assistance" with a company that does not respond, and has useless service is totally unacceptable
Regards,
*** ***

March 24,
Re: *** ***
Case number ***
Membership # ***
Thank you for the letter from Ms*** and the opportunity
to respond
Ms*** became a member on May 25th, Ms***
was allowed three business days to review her
membership information that was
provided to her at the presentation, and also her members’ websiteMs*** elected
not to cancel her membership within her review periodBy doing so Ms*** agreed
to the terms and conditions of the membership
As stated in Ms***’s membership materials, the purpose
of this vacation membership is designed for her personal vacation enjoyment and
the condominium vacation and all requests are fulfilled on a first-come first-serve
basisWhile every attempt is made to fulfill a request as specified, not all
areas are availableTo date Ms*** has not submitted a request to travel
Travel accommodations cannot be searched without a reservation request
At this time Global Connections does not agree with Ms***’s
request to cancel and refundTo date Ms*** has not submitted a request to
travelFurther, not all locations are available for all datesIf Mrs*** has
any questions she may contact me directly at ###-###-####, Monday- Friday 9am-
5pm CST
Thank you,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***

Thank you for the letter from Mr. [redacted], and the
opportunity to respond.
The information that Mr. [redacted] is referring to was
initially discussed with the distributor, and not Global Connections. I have
contacted that distributor, and they [redacted] be in contact with Mr....

[redacted].
Global Connections does not sell, transfer, or purchase our
members timeshares. Further in no part of Mr. [redacted]’s contractual agreement
with Global Connections does it state this. 
Mr. [redacted]’s membership agreement does state however that the
undersigned applicant and representative each hereby certify that this
Agreement, the Membership Kit, the Revolving Credit Charge Application and
Agreement, and the Statement of Understanding, contain all of the arrangements
made with the applicant and there are no agreements or verbal understanding not
endorsed hereon. Mr. [redacted] signed stating he understood this.
At this time Global Connections does not agree with Mr. [redacted]’s
request to cancel and refund his membership. I would be more than happy to
speak with Mr. [redacted] concerning his membership benefits. He may contact me
directly at ###-###-####, Monday through Friday, 7:30am to 4:30pm CST.
Sincerely,
[redacted]
Customer Service Supervisor

July 13, 2016   [redacted] Case # [redacted] Membership # [redacted]   Thank you for the letter from Ms. [redacted] and the opportunity to respond.   I have attempted to contact Ms. [redacted] on her daytime telephone number and am currently waiting on a return call.   If Ms....

[redacted] would like to discuss her membership concerns she may contact me directly at ###-###-#### Monday- Friday, 730am- 430pm CST.    Thank you, Brad [redacted] Customer Service Supervisor

September 21, 2015Re: [redacted]Case number: [redacted]Membership Number: [redacted]Thank you for the follow up letter from Ms. [redacted] and the opportunity to respond.We have had the opportunity to speak with Ms. [redacted] again, and we have reached an amicable resolution. Thank you again for the opportunity to respond. Sincerely, [redacted]

August 31, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the letter from Mr. [redacted] and the opportunity
to respond.
 
I have attempted to contact Mr. [redacted] on his home telephone
number and am currently waiting on a return call....


 
If Mr. [redacted] would like to discuss his membership concerns he
may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST. 
 
Thank you,
Brad M[redacted]

October 6, 2014
 
Re: [redacted]
Case number [redacted]
Membership # [redacted]
 
Thank you for the letter from Mr. [redacted] and the opportunity
to respond.
 
Mr. [redacted] became a member on June 27, 2014. Mr. [redacted] was
allowed three business...

days to review his membership information that was
provided to him at the presentation, and also his members’ website. Mr. [redacted] elected
not to cancel his membership within his review period. By doing so Mr. [redacted] agreed
to the terms and conditions of the membership.
 
As stated in Mr. [redacted]’s membership materials, the purpose
of this vacation membership is designed for his personal vacation enjoyment and
the condominium vacation and all requests are fulfilled on a first-come
first-serve basis. While every attempt is made to fulfill a request as
specified, not all areas are available. To date Mr. [redacted] has not submitted a
request to travel. Travel accommodations cannot be searched without a
reservation request.
 
At this time Global Connections does not agree with Mr. [redacted]’s
request to cancel and refund. To date Mr. [redacted] has not submitted a request to
travel. Further, not all locations are available for all dates. If Mr. [redacted] has
any questions he may contact me directly at ###-###-####, Monday- Friday 9am-
5pm CST.
 
Thank you,
[redacted]

May 13, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the follow up letter from Mrs. [redacted] and
the opportunity to respond.
 
I have multiple attempts at contacting Mrs. [redacted] on her
daytime and evening telephone numbers, and am currently waiting on a return
call.
 
If Mrs. [redacted] would like to discuss his membership concerns
he may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST. 
 
Thank you,
[redacted]