Global Connections, Inc.

September 1, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the letter from Mr. [redacted] and the opportunity
to respond.
 
Mr. [redacted] became a member on February 20, 2013. Mr. [redacted] was
allowed three business days to review his membership information that was
provided to him at the presentation, and also his members’ website. Mr. [redacted]
elected not to cancel his membership within his review period. By doing so Mr.
[redacted] agreed to the terms and conditions of the membership, including but not
limited to his cancellation period.
 
We have had the opportunity to speak with Mrs. [redacted]. During
that call I explained to Mrs. [redacted] that I would be more than happy to assist
her in booking a vacation. Mrs. [redacted] declined assistance. I made several
attempts to help Mrs. [redacted] utilize her membership and all attempts were rejected.
 
At this time Global Connections does not agree with Mr. [redacted]’s
request to cancel and refund. Mr. [redacted] has not attempted to utilize his
membership correctly and refuses assistance. Mr. or Mrs. [redacted] may contact me if
they have any questions. They can reach me directly at ###-###-#### Monday-
Friday, 9am- 5pm CST. 
 
Thank you for making Global aware of Mr. and Mrs. [redacted]’s concerns.
 
Sincerely,
Brad M[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
We called Brad back, and his only solution was that he would assist us "the next time "we wanted to use the company.  That is totally unacceptable as we already had two instances of utter lack of service and lies, so there is absolutely no reason to use this company again. I feel we still deserve a full refund for their lies, lack of service, and failure to respond in the past. One correction, the cost was not $7,500 but rather $5,900.
Regards,
[redacted]

February 19, 2016
Re: [redacted]
Case number: [redacted]
Membership Number: [redacted]
Thank you for the letter from Mr. [redacted] and the
opportunity to respond.
We have had the opportunity to speak with Mr. [redacted], and
we have reached an amicable resolution....


Thank you again for the opportunity to respond.
Sincerely,
Brad [redacted]
Customer Service Supervisor

June 10, 2016   [redacted] Case # [redacted] Membership # [redacted]   Thank you for the letter from Ms. [redacted] and the opportunity to respond.   I have attempted to contact Ms. [redacted] on her daytime telephone number and am currently waiting on a return call. I was not able...

to leave a voicemail, due to her mailbox being full.   If Ms. [redacted] would like to discuss her membership concerns she may contact me directly at ###-###-#### Monday- Friday, 7:30am- 4:30pm CST.    Thank you, [redacted] Customer Service Supervisor

May 26, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the follow up letter from Mrs. [redacted] and
the opportunity to respond.
 
I have multiple attempts at contacting Mrs. [redacted] on her
daytime and evening telephone numbers, as well as her cell number listed
###-###-#### and am currently waiting on a return call.
 
I will send her an email today advising her to please
contact me directly at her earliest convenience.
 
If Mrs. [redacted] would like to discuss his membership concerns
he may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST. 
 
Thank you,
[redacted]

February 23, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the letter from Mr. [redacted] and the
opportunity to respond.
 
I have attempted to contact Mr. [redacted] on his daytime
telephone number and am currently waiting on a...

return call.
 
If Mr. [redacted] would like to discuss his membership concerns
he may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST. 
 
Thank you,
[redacted]

January 26, 2016
[redacted]
Case number: [redacted]
Membership Number: [redacted]
Thank you for the letter from Mrs. [redacted] and the opportunity
to respond.
We have had the opportunity to speak with Mrs. [redacted], and we
are currently working together on reaching an amicable...

resolution.
Thank you again for the opportunity to respond.
Sincerely,
[redacted]
Customer Service Supervisor

Thank you for the letter from Ms. [redacted] and the opportunity
to respond.
I have attempted to contact Ms. [redacted] on her daytime
telephone number and am currently waiting on a return call.
If Ms. [redacted] would like to discuss her membership concerns she
may contact me...

directly at ###-###-#### Monday- Friday, 9am- 5pm CST. 
Thank you,
[redacted]
Customer Service Supervisor

January 5th, 2015
 
Re: [redacted]
Case number [redacted]
Membership # [redacted]
 
Thank you for the follow up letter from Mr. [redacted] and the
opportunity to respond.
 
To reiterate Mr. [redacted] has not attempted to utilize his
membership. As stated in Mr. [redacted]’ membership material, requests are
accepted up to one year in advance and require a minimum of 60 days (value
season) or 120 days (peak season) notice. Further travel accommodations cannot
be searched without a reservation request.
 
At this time Global Connections does not agree with Mr.
[redacted]’ request to cancel and refund. To date Mr. [redacted] has not submitted a
request to travel. If Mr. [redacted] has any questions he may contact me directly
at ###-###-####, Monday- Friday 9am- 5pm CST. I would be more than happy to
assist him with booking.
 
Thank you,
[redacted]

August 17, 2016   [redacted] Case # [redacted] Membership # [redacted]   Thank you for the letter from Mrs. [redacted] and the opportunity to respond.   I have attempted to contact Mrs. [redacted] on her daytime...

telephone number and am currently waiting on a return call.   If Mrs. [redacted] would like to discuss her husband’s membership concerns she may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST.    Thank you, [redacted] Customer Service Supervisor

November 17th, 2014
 
Re: [redacted]
Case number [redacted]
 
Thank you for the letter from Mr. [redacted] and the opportunity
to respond.
 
We have had the opportunity to speak with Mr. [redacted], and we
have reached an amicable...

resolution.
 
Thank you again for the opportunity to respond.
 
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive call saying they agree to reduce the amount they claim I owed. If they will keep their end of deal of removing their company off my credit report reflecting negative credit and giving me a letter stating I paid as agreed and no other action will develop, I will be satisfied. B UT the company'sales practice should be investigated. After one year of payment and the amount finally agreed to send company totals over $4,500...what did I get for this? BAD CREDIT!!!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We have worked out a mutual release that satisfies both parties. Should be resolved end of this week, early the week of 8/3. Pending Global Connections follows through, which I have no reason to think they won't, case can be closed. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
[redacted] had made an appointment to call my cell phone on
Friday, May 15 @ 4pm (EST) to discuss a resolution for my claim.  I have not heard from [redacted], so I called him
and left a voicemail on his phone on Wednesday, May 20th at both
10:44am and 4:10pm (EST).  As of today,
May 21st, I still have yet to hear back from either [redacted] or another
Global Connections personnel about a resolution for my case.  I don’t know what is going on.
Regards,
[redacted] And [redacted]

April 20, 2017   [redacted] Case # [redacted] Membership # [redacted]   Thank you for the letter from Mr. W[redacted] and the opportunity to respond.   I have attempted to contact Mr. W[redacted] on his daytime telephone number and am currently waiting on a return call.   If Mr. W[redacted] would like...

to discuss his membership concerns he may contact me directly at [redacted] Monday- Friday, 9am- 5pm CST.    Thank you, Brad M[redacted] Customer Service Supervisor

June 7, 2017   Re: Mrs. [redacted] Case number: [redacted] Membership Number: [redacted]   Thank you for the letter from Mr. [redacted] and the opportunity to respond.   We have had the opportunity to speak with Mr. [redacted], and we have reached an amicable resolution.   Thank you...

again for the opportunity to respond.   Sincerely, Brad [redacted] Customer Service Supervisor

April 14, 2016
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the letter from Mrs. [redacted] and the
opportunity to respond.
 
I have made multiple attempts at contacting Mrs. [redacted] on
her daytime telephone number, and am currently waiting on a return call.
 
If Mrs. [redacted] would like to discuss her membership
concerns she may contact me directly at ###-###-#### Monday- Friday, 7:30am- 4:30pm
CST. 
 
Thank you,
[redacted]
Customer Service Supervisor

April 21, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the letter from Mrs. [redacted] and the opportunity
to respond.
 
I have attempted to contact Mrs. [redacted] on her daytime
telephone number and am currently waiting on a return...

call.
 
If Mrs. [redacted] would like to discuss her membership concerns she
may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST. 
 
Thank you,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I am waiting for the distributer to contact me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:I have not heard from Global Vacations yet. They stated they have contacted me but they have not.
Regards,
[redacted]