Global Connections, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted and my issue was handled. The representative that did contact me had no idea that when I initially attempted to seek service which made me "scratch my head". However, she was very professional and informative and gave me her direct contact number for future inquiries. Thank you Revdex.com.  
Regards,
[redacted]

September 14, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the letter from Mr. [redacted] and the opportunity
to respond.
 
I have attempted to contact Mr. [redacted] on his home telephone
number and am currently waiting on a return...

call.
 
If Mr. [redacted] would like to discuss his membership concerns he
may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST. 
 
Thank you,
[redacted]

July 20, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the letter from Ms. [redacted] and the opportunity
to respond.
 
I have attempted to contact Ms. [redacted] on her daytime
telephone number and am currently waiting on a return call.
 
If Ms. [redacted] would like to discuss her membership concerns she
may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST. 
 
Thank you,
[redacted]

January 22, 2016
Re: [redacted]
Member Number: [redacted]
Case Number: [redacted]
Thank you for the letter from Mrs. [redacted] and the opportunity
to respond.
We have had the opportunity to speak with Mrs. [redacted], and we
have reached an amicable resolution.
Thank you again for the opportunity to respond.
Sincerely,
[redacted]
Customer Service Supervisor

July 31, 2015
Re: [redacted]
Case number: [redacted]
Membership Number: [redacted]
Thank you for the letter from Mr. [redacted] and the opportunity
to respond.
We have had the opportunity to speak with Mr. [redacted], and we
are currently working together on reaching an...

amicable resolution.
Thank you again for the opportunity to respond.
Sincerely,
[redacted]

February 23, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the letter from Mr. [redacted] and the opportunity
to respond.
 
I have attempted to contact Mr. [redacted] on his daytime
telephone number and am currently waiting on a return...

call.
 
If Mr. [redacted] would like to discuss his membership concerns he
may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm CST. 
 
Thank you,
[redacted]

January 19, 2016
[redacted]
Case # [redacted]
Membership # [redacted]
Thank you for the letter from Mrs. [redacted] and the opportunity
to respond.
I have attempted to contact Mrs. [redacted] on her daytime
telephone number and am currently waiting on a return call....


If Mrs. [redacted] would like to discuss her membership concerns she
may contact me directly at ###-###-#### Monday- Friday, 7:30am- 4:30pm
CST. 
Thank you,
[redacted]
Customer Service Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The company (Global Discovery) does not address my complaint which is that the availability of properties are grossly overstated during their sales presentations. Their response to my complaint simply states their policy about membership. In one paragraph, they try to address the availability issue but their response is a general one that is so vague and legally correct that it is difficult to say the company does anything wrong. Here are their words: "requests are fulfilled on a first-come first-serve basis. While every
attempt is made to fulfill a request as specified, not all areas are available.". Yes, legally correct but I have never seen any other place in Europe than a few places (less than 6 in total) in Italy and Ireland. Even in CA (US), they advertise numerous weeks but when clicking on the locations, it turns out that those are many different weeks in just one or two properties they deal with. I repeat my main complaint: Grossly overstatement of available properties and choices during the sales presentation; basically false advertising.
Regards,
[redacted]

July 21, 2015
 
Re: [redacted]
Member Number: [redacted]
Case Number: [redacted]
 
Thank you for the letter from Mr. [redacted] and the opportunity
to respond.
 
We have had the opportunity to speak with Mr. [redacted], and we
have reached an amicable resolution....


 
Thank you again for the opportunity to respond.
 
Sincerely,
[redacted]

July 20, 2015
 
Re: [redacted]
Member Number: [redacted]
Case Number: [redacted]
 
Thank you for the follow-up letter from [redacted] and
the opportunity to respond.
 
We have had the opportunity to speak with Marie [redacted], the
owner of the membership with our company, and we have reached an amicable
resolution.
 
If Marie would like to discuss her membership options, or
has any additional questions, she can call me directly at ###-###-####, Monday
through Friday 8am to 5pm CST.
 
Thank you again for the opportunity to respond.
 
Sincerely,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Please read the attachment that I sent to you, which explains my issues with your company in full.....all of my complaint could not fit into the Revdex.com's space for the complaint.  We did call to put in a request in December of 2014, where we spoke with an online sales rep who told us that there are no available spaces for the summer of 2015 for Myrtle Beach, FL that would not require 2 stars.  We were told at the [redacted]e of signing the contract that we could vacation in Myrtle Beach, FL during the summer and that 2 star weeks do not block up months of [redacted]e....only certain weeks here and there would require 2 stars, but months were not blocked off like that.    When we called to put our request in we were completely blind sided, the sales rep said that Myrtle Beach, FL requires 2 stars to vacation in for the summer.  WE WERE LIED TO ABOUT WHAT OUR CONTRACT WOULD ALLOW US TO DO, for this reason our contract is not valid.  But this is only one of our 4 complaints, about why our contract does not stand up to their promises....PLEASE READ OUR ATTACH LETTER FOR THE FULL STORY!
Regards,
[redacted] And [redacted]

April 20, 2017   Re: [redacted] W [redacted] Case number: [redacted] Membership Number: [redacted]   Thank you for the letter from Mr. [redacted] and the opportunity to respond.   We have had the opportunity to speak with Mr. [redacted], and we have reached an amicable resolution.   Thank you again...

for the opportunity to respond.   Sincerely, Brad [redacted] Customer Service Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:  I don't know what their response was....

 I didn't get a message from them.  There has been a gentleman named Brad that is trying to call me, and I've called him back,2 x"s  and have left messages both times.  He has not called me back.  I'm sure that we can get resolved if he would call me.  I am moving over the weekend but will have the same phone numbers and email address. New address:  [redacted]
Regards,
Kathryn Soper

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:     -    I couldn't use or try to use the program within 3 days of purchase.I tried to use it last summer and just recently -  I didn't try to book anything online or put in a request.   I actually called and spoke to agents to see what was available -  I spoke to agent with trying to book airfare and even though I was told that they could get me the cheapest rate; they didn't.   What they quoted me was over $100 more than what I actually saw online, so I ended up booking the flights myself. And as far as resorts, again spoke to agents about availability and was told they couldn't help.    Did searches on-line for the state I was looking for and nothing ever came up -  how can I put in a request when there is no resort to request??    I was looking for [redacted] and [redacted] - both have tons of timeshare properties.   I also did search and try to reach out to someone regarding canceling my membership but couldn't find anyone to talk to.   The customer service team couldn't get me to anyone......The presentation was misleading, I know I shouldn't have believed them and shouldn't have purchased.   But what they advertise is not what I am receiving -  if they lived up to the airfare claim, maybe I could believe some - but they couldn't do that.    I would just like to be out of this contract -
Regards,
[redacted]

January 9th, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the letter from Mrs. [redacted] and the
opportunity to respond.
 
I have attempted to contact Mrs. [redacted] on her home
telephone number and am currently waiting on a...

return call.
 
If Mrs. [redacted] would like to discuss her membership
concerns she may contact me directly at ###-###-#### Monday- Friday, 9am- 5pm
CST. 
 
Thank you,
[redacted]

Mr. and Mrs. [redacted] L. [redacted], Jr.[redacted]

A personal call from a higher up within the Global corporation suggests that they were not aware of how I was being treated but suggested significant concern. I feel that they have made every effort to accommodate the inconvenience that our family endured. I hope that the effort that was implied to make the system better was sincere.

June 10th, 2015
 
[redacted]
Case # [redacted]
Membership # [redacted]
 
Thank you for the follow-up letter from Mrs. [redacted] and the opportunity
to respond.
 
We are currently working with the distributor to contact Mrs. [redacted] to rectify her issues, and reach an amicable resolution. We as Global Connections Inc., are here to service and fulfill Mrs. [redacted]'s membership. But her concerns lie with the distributor, and the resolution must be reached between Mrs. [redacted] and those representatives.
 
Thank you,[redacted]

December 8, 2015
[redacted]
Case # [redacted]
Membership # N/A
Thank you for the letter from Mrs. [redacted] and the
opportunity to respond.
I have attempted to contact Mrs. [redacted] via her home
number, per her request, and am currently waiting on a reply.
If Mrs. [redacted] would like to discuss her membership
concerns she may contact me directly at ###-###-####, or [redacted], Monday- Friday, 9am-
5pm CST. 
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]