Global Equity Finance Inc

To whom it may concern,
My name is *** *** D (858-***) was my loan consultantHe was very helpful in the completion of the loanIf I had any questions he would always be there to assistIf I didn't get a hold of him at that moment, he would always give me a call backHe was very informative of the process of the loan and took me step by step as the loan progressedI would recommend him to any of my friends or family that are looking into refinancingThanks again ***

Dear Mr***:
Thank you for inquiring to our loan programs As with any lending institution- we must qualify all our clients to our investors guidelines All representatives are trained to review and qualify clients to these guidelines depending
upon the Loan Program that a borrower is interested in
If you wish further details or wish to inquire about your credit information- please feel free to email *** with your name and time of applicationBest regards,
*** ***
Global Equity Finance, Inc

From the very start when I first spoke with Chris Logorz within minutes he had my comfort and attentionI never answer or return marketing calls but I am sure glad I returned this call! I can't say enough how impressive his knowledge of the mortgage industry isIf he couldn't answer a question, he had an answer for me sometimes within the hour and he always made himself available after hoursI will definitely use Chris for future investments whether its a new purchase or refinance he is the one! Super nice guy and you won't be disappointed!! He has my STAR recommendation!!!

Folks,We're happy to solve this but it can only be solved with *** ***'s help If *** can continue correspondence with *** ***- the Compliance Director- everything can be resolved We reached out to *** ***, the last debt, and they confirmed the address was incorrect. This address was confirmed by the borrower (per LO) to be correct. *** *** has agreed to take the payment waiving all late charges. A Stop Payment was issued on the original check & a check to be shipped to the correct address today/tomorrow Chicago Title also got the VP to approve late fee reimbursements for her other debts, with statements confirming all the late charges, and will offer to rectify any credit issues with the debtors. This would take care of the late fees & credit issues.Monica & *** called *** *** again just now. Her husband picked up & said she is unavailable until tomorrow or the day after. We did call from Chicago Title's line, she will call in an hour (husband is currently driving) to leave a message from her line with an update Again, this requires communication from *** to *** to resolve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr***Response to your Point #1) You are in errorYes, you did force this notary on us! No recommendation was ever made to my wife and me, as to the services of a notary*** *** informed me a mobile notary had been assigned to meI informed him I wanted to use my Credit Unions notary serviceI submitted the name and notary registration number (AssMgrV.C.C.U.) to GEFGEF rejected himI submitted a second notary name, (the manager of Ventura County Credit Union) which you also rejectedMr*** stated GEF would pay for the notary servicesNo doubt tacked on somewhere to the mountain of fees you already chargedAnd as in your reply, I did complain about the notary from the start[…because you complained about the notary...] Let me go on record stating this notary was never recommended by GEF to my wife and I Response to your point #2) Again you are in error. Yes I did object to using your title company! I did not accept *** *** as my escrow companyWhen Mr*** brought up the subject of Title Company, I informed him I planned to use the services of *** ***, located just up the road from where I liveI had already obtained a quote for their services, which turned out to be a lot less than your choice of *** ***Mr*** informed me *** *** had already started escrow and would have to be paidI informed him they should be paid, but not by meThis was the first time *** *** was ever mentioned to us Shortly after, I received a telephone call from your associate: *** ***Mr*** was very aggressive and intimidatingHe informed me I could not use *** ***, as they were unprofessional and very expensive, which is why GEF fired themHe went on screaming at me, if I went the *** *** way, I would pay for the title work already started by *** ***I could not afford to pay for two escrowsAgain I will go on record stating *** *** was never recommended to my wife and IThey were imposed on usYou refer to *** *** as “an amazing company”To you, perhapsHowever, I could not get our escrow agent, *** ***, to take a call, return a call, or answer email“Pretty amazing” all right, amazing they are still in business…“we do this as a service to our clients free of charge”… I beg to differ, GEF do nothing for free, this was part of the $2,fee you charge Response to your point #3) Again, you highlight the ineptitude of GEFI asked Mr*** to remove the Homeowners insurance on numerous occasions, as I had obtained cover from *** *** for the coming yearMr*** almost cried into the phone stating he had asked for it to be removed three times and just cannot understand why it still thereResult: I had to pay Homeowners Insurance twice Mr***, you and your cohorts promised my wife and I professional service, you did not deliverGEF took full advantage of us being immigrants and having no US banking experiencePlease return our money to us so we can get on with our lives.
Regards,
*** ***

Dear Sir,As we have explained several times- your refinance was completed absolutely correct.When you refinance, if the homeowners Insurance is due within days, it must be paid in full At the time of closing, this was due, but *** would not give the renewal as we were
not within day so of the actual expiration date. So, to close the loan, UWM took 125% of the current policy premium of $to pay at closing $was listed to pay at closing on his Closing Disclosure & Settlement Statement *** then sent an actual renewal after the loan documents were released for closing for $195.00. Attached. This was not updated with UWM as they do not make changes when the At Close Closing Disclosure is sent out with the Loan DocumentsWe are not outstanding another months. This is for the escrow/impound account for the renewal based off of the current policy premium, as again, *** would not release a renewal at the time that we were closing $134.00/12mo = $per month *** *** *** Insurancemonths is collected so that after months of receiving payments, your escrow account will be estimated to have enough to pay the 07/renewal

Dear Mr***:
Thank you for your submission regarding *** *** Please see below notes from your file:
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7/16/4:50pm ***: Per AMC: per my call this order has an extended turn time due to the rural area of the subject property and the availability of Flagstar approved appraisers in the area and their overall workloadsWe have extended the due out to 7/
7/30/4:57pm ***: Per AMC: We have been in communication with the appraiserThey ran into some delays with getting comparable properties and they have experienced an increase in their workloadThe appraiser anticipates delivering the report as soon as possibleThey need to take comp photos and adjust a few things and it should be delivered right away.
7/31/2:08pm ***: Report sent back to appraiser, 3rd time, for attempted revisions.
8/26/2:53pm C***: called unable to leave voice mail
These notes show that *** did reach out to you- however, Global definitely feels that *** could have reached out to you more frequently*** has been reprimanded and we apologize for any confusion or consternation this may have caused

I want to express my sincere appreciation for Global Equity, they were the only company who looked at me not only as numbers but what a responsible person I was who paid all her bills no matter what the debt/ratio may beI have tried to refinance HARP for over a dozen times and have been denied for the same reason, numbersI have recommended this company to another friend and have referred her to Ryan T who is a very professional and was always there whenever I had a questionMAHALO Global Equity Finance

My name is *** ***, I worked with Roy Koldaro refinancing my home, he is very knowledgeable in his profession and was patient and answered any questions I hadI am happy I choose Global Equity Finance for my refinanceThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please look at Page of the re-appraisal that was submitted to Global Equity Financial, IncThat should have been sufficientThe apprasier submitted pictures of the repairsThat part of the home was completely abolished, removedI know they are a giant financial Incorporation and I would never win againist them, but I do want the world to know that they are not all goodThey, and particularly *** *** led me on constantly that we were going to be closing any dayHe couldn't believe that I was doing everything he asked me to do in order to comply to receive the loanAfter a while it began to feel like he was having me do things that were heading towards me selling my home instead of refinancingFor instance making repairs that the Home Inspector noted outside of verifying that the fire damage was correctedTHAT IS WHEN I STOPPED WORKING WITH GLOBAL EQUITY FINANCIAL, INCI had already incurred $10,in repairs that were to be paid contigent on when we closed based on what I was told by ***Now I'm working with another company hoping that all goes well so that I can pay the contractor who so kindly, is waiting to be paidI This is a debt that I incurred because of *** ***I have the emails to prove what I am saying, I'm not just talking out of the side of my mouthI kept every single email and I have them printed out and we did most of our communications via email and very little via telephoneTherefore I have proof of what I'm statingI DID NOT NEED TO PAY FOR A HOME INSPECTIONPlease review the attached apprasial and especially look at page after you review the whole thingI don't really care if I get the $or notIt would be nice because when you are poor, $can go a long ways, but if I can expose this company and *** *** and perhaps save at least (one) person from going through this, then it is worth it!
Regards,
*** ***

I had very good service from the company Felt it took longer on getting the appraisal because appraiser did not respond back timely but other wise everything went smoothly

Mr*** will be spoken with regarding responsiveness We wish you the best with your new mortgage application

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I filed a complaint( ***) on august 3 .I recieved a responce from the company that the matter was being taken care of I also recieved a phone message stating the same I returned the call and left a message to call me back if they needed to speak with me Now ,september more than Days laterThe problems are still unresolvedI hanot recieved any further messages or e mails from this companyThere are still outstanding late charges and one balance is still totally unpaid , not to mention what all this has done to mycredit score In my initial complaint these among others.were requested from me to satisfy my complaintsI am at a complete loss as to what ishould do next, or how to prevent others from being taken advantage of by this company.THANK YOU ,*** ***
Regards,
*** ***

Great personalized customer serviceI got my mortgage refinanced in a record short timeTalk to *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Due to the lack of communication from the company, they will not answer when we call, and they do not call us
We want our appraisal fee of $refunded
Thank you

The *** agreed to the amount needed to pay off the one judgement that was showing up on credit through the cash out they were going to receive from the loan closing Unfortunately we were never made aware of an additional judgement by the ***; nor did this pop up until *** and
*** *** signed and we were trying to fundDuring funding, theadditional judgment against the Borrower, *** ***, was brought forward The file was reworked and we did our best to complete the loan under only one borrower, advising them of the situation and issues the entire time We also advised them to make sure they set aside their mortgage payment until we know if the loan was going to close in that monthWhen we advised them to make sure they made the payment- the told us they made itUnfortunately, they made it more than days late which automatically kills any file in a refinance transaction

Both the Compliance Manager and the Loan Consultant have been trying to reach you Please return their voicemail calls.If there are outstanding issues- we are unable to resolve them without a returned call We need to know which debts you say have not been paid so that we can track the checks with the title Company and confirm their payment.Without further clarification- it is impossible for us to help Customer care is extremely important to us

Global Equity Finance handled our application for a HARP loan in a quick and professional manner Their staff was always available to answer questions and they worked very hard to get us the rate we needed and closing costs we could afford They are very knowledgeable about the process and completed to closing in about weeks I would highly recommend

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Mr***, I notified the Revdex.com of San Diego this morning regarding satisfactory closure of complaint ID: ***.Agreement is to refund $fees charged in relation to appraisal of *** *** *** *** *** ** ***. Please contact me if you have questions, v/r, *** (***) ***Senior Systems EngineerRaytheon Intelligence, Information & Services (IIS)

Mr***:Thank you for your inquiry Currently your file is not help up by us It has been help up by the IRS We've requested your Transcripts times now from the IRSUnfortunately we have yet to receive them due to the backlog on returns that are submitting near the end
of the deadline.Locks do expire; as do appraisals I am having the Processor follow up again with the IRS on the estimated time of arrival for your completed tax returns If necessary, Global Equity will pay for another appraisal on your behalf Best regards,*** ***Global Equity Finance, Inc.*** *** ***