Global Equity Finance Inc

[redacted] Senior Mortgage Consultant, ([redacted] was AWESOME!! He made this whole process so easy. He was very knowledgeable and was straight to the point. There was never any surprises! He kept us well informed and up to date on everything!! We will definitely use him again.

I have just concluded my refinance with Alex, This person was a pleasure to work with. My particular refinance was a very unique situation and Alex more than rose to the challenges of seeing the process through to the final transaction.
Not only is he knowledgeable within his industry, he is also very personable. His integrity shows and it was appreciated. He understands the importance of your investment and performs his work with your best interest in mind! If you are looking for a loan consultant Alex M. should be strongly considered. Give him a call and find out for yourself. He is amazing!

Global Equity Finance sends out letters guaranteeing to lower your current interest rate with no application fee or any cost for a quote, credit scores of 525 are ok. With that said Global equity guarantee a 2.74% interest from whatever your current rate is. This is clearly not the case, one you have divulged all your personal information Global will tell you they will call you back in 2 hours which turns into 24 hours only to tell you that there are no offers lower than your current rate other that what you already have unless you pay a couple grand to lower your interest or borrow from equity that has built from your current home. Definitely does not go with what Global Equity Finance is advertising.

I contacted [redacted] with a challenging refinance request. At the outset we both agreed that my situation required a very special person to complete this refinance. [redacted] stated that he was up for the challenge. Mr. [redacted] and his processor, [redacted], professionally and tirelessly gathered information and documents to make sure that my file was as complete as possible prior to submission to the underwriter. Then, when additional information was requested by the underwriter they immediately responded. They did not miss a beat and did not stop their efforts until the loan was cleared to close, closed and funded. Thank you [redacted] and [redacted] for a awesome job. I would highly recommend this team.

RE: [redacted] 858-500-[redacted]
I would like to write a brief review about [redacted] 858-500-[redacted]. I live in Fort Lauderdale, Fl and for several years had the intention of refinancing my Condo. The Banks and Financial Institutions that I called put some blocks on the way and I declined myself the opportunity to go ahead.
On August 18, 2015, while vacationing in Boston with my wife an add showed up on my iPhone. I called and I expressed my intention to refinance and get some extra money to pay-off the mortgage of my ex-wife, all at a lower percentage rate.
Within half an hour, [redacted] was on the phone inquiring about my plans and how he could assist me. All along the process it has been a very satisfying experience. He moved me through a complex process in such a relatively easy way. I would call him, leave a message and within less than 10 minutes he was usually back with me. Or I would text him and the response was almost immediate. He guided me through all the process, and without taking much of my time or of his time; always straightforward. When/if he did not have the answer, he would get it and contact me right back. Like a friend that you have known for years but always very professional.
He deserves and I am not only willing but obligated to express him my deep respect and my appreciation for all his dedicated and complex job. I got the refinancing the way I always wanted and thanks to Charlie. Outstanding!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
We were never interested in an FHA loan. As a business you should be looking out for the best interest of your client. This is not in my best interest. This interest is in lining your own pockets.The reason FHA is not a good option for me is because it raises my payment several hundred dollars. and it will include very high PMI of Which I don't currently have any!!Your sly salesmen of a loan officer talked me into starting the process of the loan with an FHA because I didn't have any money to come to closing with based on what the appraisal came in at.The appraisal came in better than expected! It was his idea (check the voice recordings) to start with the FHA and then if the appraisal came in low, then instead of me coming to the table with money (which I had none),to close with an FHA and then in 6 months - 1 year when the values of the houses have risen a little more we could refinance with your company again with no cost to me.  I would have never been able to accomplish any of these options because he (my loan officer) made a clear mistake and qualified me for a loan that were never available as an option to me based on my credit! Listen to the recorded phone calls. I was adamant that I wasn't interested in an FHA loan! He twisted the system and used it against us. He DEFRAUDED us!! He led us to believe that the conventional loan was an option for us.  The process of this loan application should have never gone any further than a consultation, because you do not have a product that is available in my best interest. The loan officer just wanted his paycheck and he would accomplish it any way he could.  In Division 9 of the California Financial Code and starts with Section 22000. The general purpose of the law is to protect borrowers against unfair practices by lenders. The laws also seek to motivate lenders to develop processes and practices in the consumers' best interest and promote a solid business environment in the state. Which you did not clearly adhere to.  I trusted the experience and professionalism of the loan officer. I am not the professional. He should have known the standard guidelines of a conventional loan, of which I did not qualify for! He made the mistake!  He tried to flip, twist, be-creative, whatever you want to call it, just to close the loan and get paid! The current loan we have is a way better option than an FHA loan! 
I am asking for the cost of the appraisal which is GUARANTEED in the No-Risk Appraisal Guarantee that you sent us.
No-Risk Appraisal Guarantee
“If your loan does not close for any reason other than 1) You’ve canceled your
loan with Global Equity Finance, Inc. or 2) The appraised value comes in lower
than that estimated, we will reimburse you for your appraisal payment –
guaranteed!”
Disclaimer: Reimbursement of appraisal payment will not be honored if we later find that there is
insufficient equity in the property to satisfy approvable loan requirements or if information
obtained at time of application is inaccurate or cannot be verified. Excluding Free Refinance
Guarantee, one guarantee reimbursement may be offered per customer/loan transaction
 
 
Regards,
[redacted]

[redacted],
 
Thank you for your inquiry.  All appraisal orders are ordered via 3rd party Companies since the passing of the 2010 Dodd Frank Act.
 
Alt[redacted] we do our best to estimate an appraisal- usually around $400... it is always ultimately...

subject to the 3rd Party Appraiser and factors that might affect the appraisal price.  We are not involved in either the collection or receipt of your appraisal fee.  This is a charge the 3rd Party AMC (Appraisal Management Company) does and a is a pass through cost.  
 
Your appraisal refund was completed by the AMC and redeposited into your account yesterday.  This would have happened exactly this way regardless.
 
However- It is understandable that since you tried for 3 hours to get in contact with your Loan Consultant- and you received no reply... that you would become upset.  I will personally be discussing with your Loan Consultant how a client should always have a priority response.
 
Thanks and best regards,
 
 
[redacted]
President

According to your initial signed pre-disclosures you were opting for a FHA loan.  I'm confused as to why you signed these disclosures and agreed they were correct if you were not interested in a FHA loan?  The reason why we send out all these disclosures and require them to be signed and returned is to confirm that we have the correct agreed upon terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please look at Page 18 of the re-appraisal that was submitted to Global Equity Financial, Inc. That should have been sufficient. The apprasier submitted pictures of the repairs. That part of the home was completely abolished, removed. I know they are a giant financial Incorporation and I would never win againist them, but I do want the world to know that they are not all good. They, and particularly [redacted] led me on constantly that we were going to be closing any day. He couldn't believe that I was doing everything he asked me to do in order to comply to receive the loan. After a while it began to feel like he was having me do things that were heading towards me selling my home instead of refinancing. For instance making repairs that the Home Inspector noted outside of verifying that the fire damage was corrected. THAT IS WHEN I STOPPED WORKING WITH GLOBAL EQUITY FINANCIAL, INC. I had already incurred $10,665.00 in repairs that were to be paid contigent on when we closed based on what I was told by [redacted]. Now I'm working with another company hoping that all goes well so that I can pay the contractor who so kindly, is waiting to be paid. I This is a debt that I incurred because of [redacted]. I have the emails to prove what I am saying, I'm not just talking out of the side of my mouth. I kept every single email and I have them printed out and we did most of our communications via email and very little via telephone. Therefore I have proof of what I'm stating. I DID NOT NEED TO PAY FOR A HOME INSPECTION. Please review the attached apprasial and especially look at page 18 after you review the whole thing. I don't really care if I get the $300.00 or not. It would be nice because when you are poor, $300.00 can go a long ways, but if I can expose this company and [redacted] and perhaps save at least 1 (one) person from going through this, then it is worth it!
Regards,
[redacted]

Dear valued client,
255);">Unfortunately when taking your application you did not mention that you had recently had a large house fire. Any lender cannot complete the financing until the house repairs have been verified. When we asked for an inspector to come out and verify this, you decided at this time to discontinue the process.  While we would love to complete your refinance- it requires that these repairs be completed prior.

Mr. [redacted]:
 
 
Thank you for reaching out to us.  All information provided by clients is highly confidential. Rest assured- your information was not resold, kept, or in any way tampered with.  We take our client's security very seriously....

 According to the notes in the system and our conversations with Wendi- Ms. [redacted] (A mortgage license professional) did try to reach out to you twice.  Unfortunately she was unable to connect.  This might have led to a miscommunication where you felt you were ignored.  We apologize for this incident; as we prefer to deliver top notch customer service.  We have also instructed [redacted] to continue to touch base with her clients regardless of whether she gets a hold of them or not the first two attempts.  
 
Thank you for your inquiry.

Evan N was polite, knowledgeable & super friendly. He's the best loan agent I've ever dealt with & would gladly do it again with him. I've dealt with many other companies in the past & he would be my first choice if I ever needed to refinance.

I last spoke to the loan consultant on september 21,2015. concerning the violation to our written agreement signed on June 23,2015.He was informed then specifically which debtors were not paid . I was told by him that his suporviser was calling the account holder that was not paid per our written agreement and would call me back within the day to comfirm the issue was settled and paid in full. I was not called back nor was the debtor paid.  I waited a few days and continued my complaint through Revdex.com.Since then I have not recieved any phone calls or messages from this company.No emails, no paper copies of proof of payment ,nothing. There are still several debtors late charges and interest fees building from each deliquent account .I requested copies of amounts paid and the dates( federal regulations require these to be provided) back in july when I was recieving over 15 calls per day concerning the accounts that were to have been paid. I still have not recieved any proof that these accounts have been paid .since then I have spent numerous hours and days contacting these debtors to try to resolve these issues and am using my own personal money to pay late fees and incurred interest caused by  this companies  delay and neglect in payments to them. I feel it is extremely important for Revdex.com  and other authoritiesto be informed to prevent this company from causing anyone else the financial ruin it has caused me.

The [redacted] agreed to the amount needed to pay off the one judgement that was showing up on credit through the cash out they were going to receive from the loan closing....

 Unfortunately we were never made aware of an additional judgement by the [redacted]; nor did this pop up until [redacted] and [redacted] signed and we were trying to fund. During funding, theadditional judgment against the Borrower, [redacted], was brought forward.  The file was reworked and we did our best to complete the loan under only one borrower, advising them of the situation and issues the entire time.  We also advised them to make sure they set aside their mortgage payment until we know if the loan was going to close in that month. When we advised them to make sure they made the payment- the told us they made it. Unfortunately, they made it more than 30 days late which automatically kills any file in a refinance transaction.

[redacted] was one of the most professional advisors I have ever worked with !
I would recommend his services to any relative or friend looking for advice on their mortgage !

I just want everyone to know that working Carlos G at Global Equity was one of the most amazing experiences. He was always willing to take my calls and answer any and all questions I had. He would return my calls as soon as possible. I would highly recommend Carlos to work with on you finances.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am rejecting the response from Global Equity due to inaccurate and incomplete details which I can substantiate with email correspondence with the loan officer. This does not resolve this matter, but clarifies that my only path to resolution will be to pursue this as a legal matter and by reporting to the applicable and advised  federal agencies.
Thank you very much for your assistance in this matter.
Regards,
[redacted]

[redacted],
Perhaps you are mistaking other Company's calling you as us?  As I mentioned before- your information was sold to a total of 5 different lending institutions by the Company I identified. 
I also followed up in our pipeline this morning to confirm that you are not on our DO NOT CONTACT list.  This was verified.
It is not in our best interest to call anyone that is not interested in our product.  We do 0 cold calling here and only call clients that we have been instructed have filled out a form requesting information.  If this information is incorrect- then it was provided to us incorrectly by the Company I previously identified.  Unfortunately sometimes this happens.  We do our very best to only contact people asking to be contacted.
If you have any further issues you are welcome to contact us- but you are already on our DO NOT CONTACT list.

I would like to say that Morgan O Who I worked with during the process of refinancing, was very informative and kept me in the loop every step of the way. everything went smoothly and I really liked the online experience, it made it very easy to exchange documents and even the signing of docs went flawlessly !!! I would highly recommend both Global Equity Finance and Morgan Orr (858) 752-6064) for your Financial Needs. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is no offered resolution.   I am just responding to their question.
 
In discussing the loan products offered to me. The loan officer gave me the conventional loan option, and the FHA option. I was not interested in the FHA option (too high PMI and High payment) I don't currently have PMI and don't want to pay for it. He informed me that I needed 20% equity in my home to go the conventional loan option, which was the best option for me.  According to Zillow I did not have 20% equity. My loan officer told me that depending on what the appraisal came in at, determined whether I would reach that 20% equity or not. And if I didn't reach it, then I would have to come to the table with the difference. I told him that I didn't have money to come to the table with. He then proceeded to convince me to start the loan process first with the FHA option, this will require no money down. Then what ever the difference of the appraisal, just wait a few months as values are steadily increasing, then we can refinance with him at no cost to us (within a year), and we will avoid having to put any money down.  He also said that we had to start with FHA because if we started with a conventional, we cannot switch to FHA. If we start with and FHA then if the appraisal comes in high enough (giving us the 20%) then we can switch to conventional loan.  The appraisal came in higher than expected. And gave us the 20% equity that we needed.  We continued the process of obtaining the conventional loan, of which we were denied.  The whole purpose of starting with the FHA appraisal was to avoid putting money down so we could refinance to the conventional loan. (the loan that we wanted). All of the application papers that we signed were for a conventional loan. (see attached)
Our loan officer should have never given us this option. We do not qualify for a conventional loan, based on our credit history. We only qualified for the FHA, and we were not interested in it. The standard guideline for a conventional loan, is that you have to be past 7 years for a foreclosure. He was told at the very onset of the process that we had a foreclosure. He never said that it would be an issue.
Our experienced, professional loan officer should know the guidelines for a conventional loan!  If we knew that our only option was FHA, (as it was) we wouldn't have started the process! 
He made a mistake!  He defrauded us! He didn't qualify us properly!  At our expense! We should have never been taken down this path, it was not in our best interest.
I am just asking for the cost of the appraisal to be refunded to us ($550). Per your no-risk appraisal guarantee. (see attached).
Regards,
[redacted]