Global Warranty Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I have not received my check or any...

contact from the company that I filed the claim against. I am worried about this issue and would like it solved immediately. Thank you so very much for all of your time and help. It is greatly appreciated! 
[redacted]
our Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] filed on 4/*/14 and GWG offered check for replacement phone value of $630.00 on same day. Customer called and asked if other options and they were told only option is check or to cancel the claim.  We have never gotten confirmation from the customer to issue the check for...

this claim.

check  #[redacted] for $650.00 sent 7/** via USPS from our ** offices

Please provide the money order #, date it was sent, address it was sent to, and any tracking for it.

Revdex.com:
At this time, I have not been contacted by Global Warranty Group regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I called the person they gave me the number for and left a message. After a few days a different person called and missed me and left a message. I called them back and left a message. I am still waiting on a return call though I will try again.
This is what has happened the entire experience, though at least they did make one call attempt for this. I will discuss this with them when we finally do make contact, but this issue is not resoleved.
Sincerely,
[redacted]

check #[redacted] for $600 sent 3/**/14 from our ** offices

I have refunded the $150.00 deductible back to the credit card it was charge to.  Please allow 3-5 business days to see it on your statement.

check #[redacted] for $525.00 sent 4/**/14

Called customer 3/*/14 advised that we had sent a purchase order for the customer to pick up a brand new device from the dealer who sold the contract to the customer, we provided an address for the pick up of the device.

check #[redacted] for $550.00 sent 7/*/14 via USPS

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been over 2 months now and I desperately need to buy a new phone. Please send my cheque as soon as possible. As a result of this delay, I do not wish to pay the deductible of $130.00 anymore and want that reversed to me on my credit card, because I believe GWG has not met their promise of fast delivery in first place! 
Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

PO [redacted] was sent to your We R Wireless dealer to provide a brand new device and bill GWG due to our lack of inventory.  You can pick up your phone at the WE R Wireless location at [redacted]    [redacted] or call...

them at ###-###-####

check #[redacted] for $600 was mailed out to the customer via USPS on 1/*/14 out of our NY office.  I have refunded the $95 deductible for the delays with the claim.

check #[redacted] for $550.00 sent on 1/**/14 and I have refunded $100.00 of the deductible back to your credit card.

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The "delay" identified in processing has been going on for over 6 months now. There is no excuse for such a delay when the point of the obtaining such a warranty is to assist immediately in replacing the missing item. Assuming GWG is I'm fact solvent, it should desist with the delay tactics and make good on its financial commitments! Writing a cheque can be done manually (I'll come and show them how). One can only assume they have no intention to pay. I would like the Revdex.com to continue to assist In overcoming these weak and entirely unreasonable excuses. How long can this company continue with the delay tactics in Al good conscience?. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
 
I figured out that the charges are coming from Verizon Wireless Zone in [redacted], **.  I spoke to a customer service rep there named [redacted] on 2/*/14 and he stated that he was going to send Global Warranty Group an email on 2/*/14 concerning the payments I made for insurance for Nov. and Dec. 2013. He stated that their are 2 different systems for Global Warranty Group and that they are probably looking in the old system and not the new system for my payments.  He stated that their phone number- ###-###-#### was showing up on my bank statement because that is what Global Warranty Group designated. I was charged $6.99 for 2 lines in Nov. and Dec. 2013 for an insurance contract that ended on Oct. **, 2013.  The payments were taken out of my checking account for a contract that was no longer valid. When Verizon Wireless Zone makes the debit from a customer's checking account for phone insurance, is the payment for insurance sent directly to Global Warranty Group? Verizon Wireless Zone in [redacted], **. was charging me for 2 lines, Nov. and Dec. 2013 for phone insurance through Global Warranty Group, how come Global Warranty Group has no records of these payment if they were debited from my checking account?
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $700.00 sent 7/**/14 via USPS from our ** offices