Global Warranty Group

If customer has still not received the check please advise and I will put a stop payment on that check and issue a new check this time with tracking.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:
The business charged me a deductible of $150.00 on 12/*/13 and had use of that money for over three months before finally making payment on our warranty/insurance claim.  The business only made that payment after I continually made complaints directly to it, after it repeatedly assured us the payment would be made, and only after I filed complaints against it with the Revdex.com and the New York State Dept. of Financial Services.  Such behavior by a warranty/insurance company should be investigated thoroughly in my opinion, as I've seen there have been multiple other complaints against it of a similar nature.  As far as my particular complaint is concerned, I believe I also should be refunded my $150.00 deductible payment due to the business's use of that money for over three months before it made payment on my claim, and for the undue time and aggravation I had to suffer dealing with it during that period. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we refunded the $301 back to the consumer credit card on 3/**/14

I have refunded the deductible of $75.00 which can take 3-5 business days to show up on the customer's statement.  I am not able to refund the cost of the contract which is good till 05/**/15 and we can update the phone covered if the customer sends in Proof of Purchase of the phone they replaced it with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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The reimbursemt check does not include the $50 deductible that was charged on my credit card for a replacement phone we never received.  When you file a claim for a replacement phone, the company should only charge you that amount if they actually send you a replacement phone. We never received a replacement phone, therefore they should refund the $50.  I expected reimbursement for that as well as I wrote in my initial complaint.  I would appreciate your assistance in getting reimbursed the $50.  Thank you, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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[I have not been reimbursed my $301.00 that was charged on my credit card for sending in my broken phone. I have confirmation it was received by this company but I haven't been credited the $301.00. Its been several weeks?]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Check
#[redacted] for $578.00 was mailed out on 1/**/2014

check #[redacted] for $730.00 sent 6/**

check #[redacted] for $645.00 sent 7/** via USPS from our ** offices

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I should have received my reimbursement cheque on February and it is now May. The only response you will give is "it's coming". This is not acceptable and I require a date that it will be sent. I also require my deductible to be returned to my credit card. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check#[redacted] for $600 was mailed 3/*/14

check #[redacted] for $600.00 mailed 3/*/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
0in 10pt;" class="MsoNormal">According to Global Warranty Group the Check was sent March **. As of March [redacted] I still have not received the check. This complaint will not be resolved until I physically receive the check. I would also like an explanation as to why it took over four months to process the claim and why I never received the call back I was promised.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 
My complaint has not been resolved at all! I’ve been waiting patiently for exactly 22 weeks today! 6 months since you first promised me a $700 cheque. GWG took my deductible and left me without a phone right before Christmas and I’m a student which is especially low. After this long, all I am asking for is the $700 cheque you promised me and I would like my $179 deductible in a cheque as well. I’ve been so patient talked so nicely to all your representatives when I call and they tell me the same escalation story. You took my money with no intention to send me a cheque. It’s really not that fun hiring a lawyer and going through all that trouble which looks right about reasonable right now.  Please ship my two cheques.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
I have not been promised a full refund of the $180 deductible from GWG that I requested in my initial complaint. This deductible was processed promptly by GWG at the start of my claim, and a full refund is a reasonable request due to the length of time that it has taken for my claim to be settled. I also want to advise that I have been reminded that the accounting department informed me that I would receive the $600 cheque within 6-8 weeks (not 90 days that I had mistakenly reported in my initial complaint) from the date the accounting department called me to offer money instead of a replacement phone. I began making numerous calls to the claims & customer service department around 6 to 8 week from receiving that call, but was unable to get any direct response from the escalation or accounting department on the status of my claim. This can be confirmed by the notes on my claim file that were documented by the claims department. The request for reimbursement is for compensation for a very unsettling claims process, one that was much longer then I was lead to expect by GWG.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 The response was a generic reply and does not specifically address me.  The company advised me on February *, 2014 that they would be sending a check and today is May **, 2014.  A delay of almost 3 1/2 months is way beyond a "unforseen delay".
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $578.00 sent 4/*/14