Global Warranty Group

check #[redacted] for $600.00 sent 7/*/14

called customer and verified address and told we are overnighting check 3/*/14 to her, I have also refunded the ded of $179.00

GWG did not have inventory of the customer's phone one contract so rather than offer a check for the retail value we reached out to the customer's dealer We R Wireless and asked them to provide a BRAND New phone to the customer in store.  We sent the Purchase Order #[redacted] on 2/**/14.  It...

was GWG's understanding that We R Wireless was going to reach out to the customer when the phone was ready for pick up.  The customer called on 3/*/14 to cancel the claim and get the hold and deductible refunded.  In order to do that GWG had to verify that no phone had been given out for this PO in the We R Wireless store.  We were waiting for confirmation from We R wireless which we received 3/**/14.  The claim was cancelled and refunded the hold and deductible at that time.  It does take 3-5 business days to reflect on the customer's account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been receiving this same response since January.  How long does it take to issue a cheque?  My son has been without a phone since January but we are still obligated to pay the service provider costs every month even though he is not using the service because he doesn't have a phone.  I have already submitted the cheque to Global Warranty for the deductible of the claim in February so I'm not understanding why it's taking so long to issue the cheque so that my son can purchase a  replacement phone. I've run out of patience and would like this claim resolved immediately...as it's costing us money each month.  GWG needs to honor it's obligation in terms of the contract and issue the cheque immediately, as it's long overdue!!
Best regards,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I ended up rescinding my claim and paying out of my pocket to fix my phone since the company could not give me any timetable about when they would be able to provide a replacement phone.  I do not believe this company should be allowed to sell insurance for phones if they cannot provide phones when customers need them, but this complaint has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:
Hello Revdex.com they mentioned in this response that the check was mailed out on March **, 2014. I was told that the check was mailed out months ago and now they are saying that this check was mailed out this week. What is going on here. Either someone is not doing there job or someone is lying to me.
I still have not received my check.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I have finally received a chq today; thank you for all your help J
Sincerely,
[redacted]

check #[redacted] in the amount of $625 was mailed out on
01/**/2014

check #[redacted] for $650.00 sent 7/*/14

check #[redacted] in the amount of $699 was mailed out of the **
office on 02/**/2014

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Per the email and receipt provided by the customer the address provided at time of purchase is the address customer claims he has never lived at. This claim was deemed at fraud and will not be covered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
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I just wanted to let you know that I received a check today, and the matter is settled.  Thank you. 
Sincerely,
[redacted]

check #[redacted] mailed 3/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
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GWG promises their clients to send a replacement phone and if they
cannot find the same phone to send then they issue refund chq to the customer
that covers the full phone price. I have paid $815.00 to purchase a phone
already and plus paid $95.00 deductible to GWG also. I want a refund of my
deductible $95.00 onto my credit card from GWG for waiting 3 months for the my
chq that should have been sent to me within 48 hours from when it was approved.
They did not keep their promise here and it was such a inconvenience for
me as their client. I am also assuming that this chq # [redacted] is regarding
claim [redacted] that was submitted on Dec **,2013.
Now for my 2nd claim that was
submitted on Mar **,2014  (claim # [redacted]), I think it has
been almost 2 weeks and nothing has been mailed out yet for that either. I need
a word on my 2nd claim as well. 
Thank you kindly,
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Check # [redacted] issued 1/**/2014 in the amount of
$600.00 and I have refunded the customers $75.00 deductible back to the customer.

check #[redacted] for $300.00 sent 6/**

check #[redacted] for $600.00 was sent out on 2/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]

cancelled claim 6/*/14 and refunded hold and deductible.  Please allow 3-5 business days to see that reflected on bank side/