Global Warranty Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:
no re-inbursement has been sent to me,as Global Warranty has stated. In addition, I have cancelled the protection plan of $5.99/month. This was done by e-mail as Global Warranty requested.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]

Check #[redacted] for $550.00 was mailed out on
1/**/2014

UPS tracking [redacted] shows that replacement device was delivered to the customer on 4/**/14.  If you have not received this please contact us so we can file investigation with UPS and get your a different phone shipped.

check #[redacted] for $530.00 sent 7/**

check #[redacted] for $600.00 sent on 3/**/14 sent from ** offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, if and...

when I do see the cheque that I have been promised for multiple months.
Sincerely,
[redacted]

Check #[redacted] for $325.00 was mailed out on
1/**/2014

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
/>
[redacted]

Revdex.com:
/>
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
THANK YOU SO MUCH

check  #[redacted] for $650 sent 4/*/14

Revdex.com:
At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am not interested in their story all I need is my cash back..because I have fulfill my own side of the agreement, I see no reason they should be regmanrolling ...
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

$100 of the deductible was refunded on 1/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

To this date I still didn't received any cheque so far and it already been 5 business day from the day they supposedly mailed the cheque. It will be easy to say they mailed it when they might haven't done it so just to make sure I will resolved this complaint the day I WILL received my money my the mail.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

UPS tracking [redacted]

Customer called us on 2/*/14 to file a claim for a broken iPhone 5 16GB.  We took a Hold and deductible per our terms and conditions.  We determined we did not have available stock of the customer's phone so we offered him the retail value of the phone per the carrier's...

current retail value which is $550.00.  The customer refused that amount so we sent this back to our claims department to see if we could locate a device for the customer.  Customer called 2/** stating that they were going to cancel the contract and claim.  We received a fax from the customer requesting to cancel the claim and contract on 2/**/14 which was done and the hold and deductible were refunded back to the customer.
Just some information regarding inventory of the iPhone 5 devices.  When Apple released the 5c and 5s in September of 2013 they stopped manufacturing the iPhone 5.  Once the current stock was depleted GWG went to Apple and asked if we could purchased the 5c and 5s devices for our customers however they refused.  Because of that we only had the option of offering checks for the value of the phones.  Our current accounting set up in not equipped to handle the vast amount of checks that we had due to Apple's decision.

check #[redacted] for $650.00 sent 6/*/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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I received a message from your office regarding the referenced complaint against Global Warranty Group. The company sent a check to us for $425 and my wife received it last week. However, this week I noticed a pending charge for $699.99 appeared on my American Express account. I immediately phoned American Express of this charge and that we are disputing the nature of its origin. I have asked my wife if she knows why there would be a charge from GWG and she is unaware of anything that would cause this.  
I don’t know what games GWG is playing, but there actions are causing me to spend additional time and resources on a matter you consider “closed.” This latest action appears to be an effort to intimidate us and to unlawfully gain monies that are not theirs.
 
I am thoroughly disgusted with GWG’s antics and will use every legal effort to defend my family and to expose their poor business practices. I would like to speak to someone at the Revdex.com to understand how they can continue to support a business like this that does such offensive actions against its customers.
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?Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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I have not received cheque from their company yet!

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Sincerely,
[redacted]
 
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