Global Warranty Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  
Sincerely,...


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
[Your Answer Here]
I did receive check #[redacted] for $550.00 sent on 1/**/14; however, I have not been refunded $100.00 of the deductible back to my credit card. Please advise of when this credit will be issued.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Per the terms and conditions of the contract we are allowed to offer the current retail value of the phone on contract if we do not have stock of the phone.  I show the customer has a Verizon iPhone 5 16gb in black which we have had limited inventory of.  The current retail value of the...

phone per the carrier's website is $549.99 and we have offered $550.00.  If customer does not wish to take the check we can find her a phone but timeframe will not be guaranteed due to Apple discontinuing the manufacturing of the iPhone 5 in September of 2013.

check #[redacted] for $750 was mailed out of our ** offices today 2/**/14

check  #[redacted] for $550.00 sent 4/**/14

check #[redacted] for $730.00 sent 4/**/14

check #[redacted] for $750 sent 7/**/14 via USPS from our NY office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:
I called GWG today (March **, 2014), and according to [redacted](the representative I spoke with), the check they sent out that I did receive today with check number [redacted] was to close a claim I had on a seperate claim.  According to [redacted] with GWG the check for Claim number [redacted] is still processing and has not been sent out.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I have received a check for the full amount of $400.00....


Global Warranty check #[redacted] dated 2-**-2014
Sincerely,
[redacted]

check #[redacted] for $700.00 mailed USPS on 4/**/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not understand what is so hard about this company contacting the customer to get a clear understanding of what the complaint is. Once again they are referencing the wrong account. The account number and claim number was already provided through this complaint. My complaint is regarding a total of $610. This company provides services for communicable devices yet is unable to communicate with their customers. All this does is hold up the resolution of this issue. Please reference claim number [redacted] and contact me at ###-###-#### so that we can get this issue resolved
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

check #[redacted] for $650.00 sent 6/*/14

check #[redacted] for $650.00 sent 6/**/14

Review: I purchased an I phone and plan and a GWG WARRANTY for( 179.99 plus tax )through our local Rogers independent Store with a 3 year plan, Feb **, 2012. The store staff were helpful and helped me with making what sounded like a wise purchase. The I phone external speaker quit working in August 2013, and when I presented at the same Rogers store I purchased the phone at I was redirected to contact GWG warranty myself. When I called GWG I was surprised to hear I had not purchased a warranty from the "warranty company"...I purchased insurance and had to pay another $179.99, (which I did not have at the time)(I was mislead by the brochure as I read protection program)I called again to settle and on Oct */2013 GWG was quick to take another $179.00 (plus $699.99 as a hold) from my visa and I was to expect a new phone within 7-10 business days.24 hours later I received a call that there was no phones in the country for them to access so they would send me a check for $600.00.I disputed that the service was unacceptable having already paid $400.00 to them for the service contract and really only getting $200.00 in return.they negotiated to $650.00....Oct *.I have not received the check as of yet on Nov *, 2013.When I call GWG and or e mail which I have done persistently, no one can tell me where the check is.I did after many exhausting calls and e mails get them to at least release the hold on my visa for $699.00. at 21 days, which I will pay interest on now.... This has been a very frustrating month of phone calls and worry.

Product_Or_Service: Apple / I Phone 4S/GWG warranty

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like the $650.00 check sent by certified mail or an immediate credit to my visa.I would like $179.00 I paid for this so called warranty/insurance refunded because of this very frustrating customer service. Further more I would also like a refund on the another warranty I purchased at $179.99 for my daughter's phone in July * 2013. (Before I experienced this run around) I don't believe that Rogers provided us good advice by selling a p

Business

Response:

Check for $650.00 was received via UPS [redacted] on 11/**/13. We have also refunded $179.00 deductible for the inconvenience. We apologize for the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The following is a copy of a message I received Nov **/2103 at 6:47 from [redacted]

I am waiting on the other $50.00.

Thank you

Forward from [redacted];

I apologize for the mistake you were clearly offered 650.00. We will take care of it. Unfortunately we will have to request a check in the amount of 50.00. Hopefully you won’t have to wait as long. I will keep my figures crossed

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any messages from Global, but I am watching for a check in the mail. I checked my mail on Jan **, 2014 , there was not a check there.

I will check daily and update you as soon as the check arrives ...

Sincerely,

Business

Response:

Check was sent via UPS tracking [redacted] which was sent to address [redacted]. I show it was delivered on November **, 2013. If you are stating you have not received the check as of today we will need to file a claim with UPS and request another check sent out.

Review: In April 2013 I purchased a Motorola Razr HD Maxx cell phone from Complete Wireless, a Verizon Wireless dealer, in [redacted]. They sold me a Wireless Protection Program from Global Warranty Group. In early February 2014 I filed a claim. I was told 3 days later that they could not find a replacement phone so they were going to send me a $550 check which they said was the value of my phone. They posted a $75 deductible charge on my VISA card. As of today I have not received the $550 check. I have called them twice in the last week and have been told that they would be calling me. They haven't called and haven't sent my check. I asked to speak to someone in the accounting department and was told that it was impossible to do so.Desired Settlement: I would like Global Warranty Group to sent me the $550 immediately.

Business

Response:

check #[redacted] for $550.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: In January, I filed a warranty claim against my husband's damaged cell phone. Under the terms of the warranty, we were to pay a deductible and would receive a replacement phone. I paid the $75 deductible and was to send in the damaged cell phone. A few days later I received a call that a replacement phone was not available. They asked if a check for $350 was acceptable. We agreed and sent in the damaged phone. 3 months later I am still waiting to receive my refund check. Every time I call, they claim their accounting department is still working on the claim and I will receive a phone call back. I have never received a phone call back, and the customer service team will not transfer me to any management.Desired Settlement: I would like my $350 check as was promised months ago. This business needs to have action taken against them.

Business

Response:

check #[redacted] for $450.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This complaint is in regard to a dispute over terms of contract with the Wireless Protection Plan. I have asked that my cell phone protection be removed and was told that it was not possible. The reason I am asking this is because I pay $10.99 a month for wireless protection (and have the supporting documentation and contract from 11/**/2011). I attempted to file a claim because my phone was malfunctioning and neither Apple or Verizon would do anything about this. When I filed the claim I was told three things that were incredibly unsettling:

1. I would have to mail my phone back and wait for a replacement?

2. My other option was to put a hold on my credit card for the retail value of the phone until they have received my old phone (I don't have $500 to put 'on hold')

and

3. My deductible would be $179 (FOR A REFURBISHED PHONE!)

It is unreasonable to have to pay $10.99 a month and I have been for 20 months and an additional $179. When I asked that my contract be terminated with them, they refused and told me I had prepaid. Well, according to my records, my sales receipt for the protection plan from their website, I am paying a monthly payment. They told me it was through a third party and I could not cancel. They were telling me they had an entirely different contract. How can this be possible when I am holding the original and reading them the terms regarding cancellation. They told me it was not the contract they had.

The lack of help from this company is so frustrating. I am beyond aggravated that I basically have been paying them enough money to purchase a new phone, nevermind add a $179 deductible to replace a broken one. This is a scam.

THEY WONT EVEN HONOR THEIR CONTRACT THAT I HAVE IN BLACK AND WHITE! And now I must continue paying for a service I have no use for?Desired Settlement: I would like them to waive the $179 deductible and replace my broken phone and to cancel my insurance protection with them. NO MORE MONTHLY FEES!

Business

Response:

Contract [redacted], this contract was purchased from JNC which is a dealer we no longer do business with. I have contacted [redacted] and advised that the deductible was not negotiable and sent her a copy of the terms and conditions. We have sent an email to our contact at JNC to update the information and contact the customer.

Review: On November [redacted], 2011 I filed a claim due to a lost of my Apple I-phone 5, 32 GB cell phone with Verizon. After paying a deductible of $150.00,a week later I got a phone call explaining that the insurance company do not stack the 32G I-Phone anymore. They promised to pay for the cell phone an amount of $750.00 which I agreed. Since then I have not received the money or the replacement phone and every time I call they just give me turns around.

I am still paying the monthly insurance fee to the global warranty group to cover the protection of the phone a friend of mine let me use until I get mine back. ThanksDesired Settlement: I want the the insurance company to either send me the 32G I-phone 5 or as promised by them, pay me the $750.00 so I can buy the I-phone market price. Thank you very much.

Business

Response:

check #[redacted] for $750 was mailed out of our ** offices today 2/**/14

Review: I purchased a warranty service through this company to protect my mobile phone in case of damage, loss, or theft. My phone broke in January and I filed a claim on January [redacted]. The purchased service was supposed to send me a replacement phone withing 2 - 3 days. I was called after 2 days and informed there was no inventory but I could receive a check for the amount of a new phone. This was an acceptable alternative for me, but I expected the check to arrive as quickly as the promised phone.

It has been over a month since the claim was filed and I do not have the check. I was forced to buy a new phone with my own money as I had to send the damaged phone back by 2/** due to the warranty terms. I am now carrying a credit card balance until I receive the promised check.

I contacted the company on 2/** to inquire about the status of my claim check and was promised that it would be coming but there was no way to tell what status I was in. I was also promised an account representative would contact me within 48 hours to inform me of the status. This did not happen.

I am now worried that I may never receive a check and I will be out the $100 dollars for the insurance, the $75 deductible, and still have to replace my phone with my own funds. This is not the service I ordered. I would have been better off financially to have never purchased this service at all. I do not understand how I can be responsible for returning the broken phone by 2/** but Global Warranty Group is not responsible for providing me with a claim check in any determinable time frame, especially when their service promises a replacement within 2 - 3 business days.Desired Settlement: I would like to receive the promised claim check as soon as possible.

Business

Response:

check#[redacted] for $600.00 mailed 3/*/14

Review: In August of 2013 I purchased insurance through the Wireless Protection Program of GWP to cover damage to a $600 cell phone. On January *, 2014 that phone was damaged and I filed a claim with the WPP. At first they said they would send a replacement phone and processed a charge of $75 (via AMEX). They contacted me several days later (1/*/14) to say they did not have a replacement and would instead send me a check to cover my loss (either $600 or $625). I bought a replacement phone through Verizon and awaited the check from WPP. On 1/**/2014, after receiving the replacement phone from Verizon, I shipped my broken phone to the WPP in accordance with their instructions. After no contact from the WPP for nearly a month, I initiated contact on 2/**/14, 2/**/14, 2/**/14 and 2/** with the WPP claim processing customer service representative (CSR). On each occasion the CSR said that my claim was still being processed, that they could not tell me when a check would be issued, that they would notify the WPP "escalation team" (ET) who would, in turn, contact me in a couple of days; that if I didn't hear from the ET in a couple of days I should call them back (the CSR - not the ET) since the CSR's had no way to put me directly in touch with the ET. On 2/**/14 I also sent a letter of complaint to the GWP corporate headquarters and have had no response.Desired Settlement: Honor the contract and reimburse me for my loss as promised.

Business

Response:

check#[redacted] for $625 mailed 3/*/14