Global Warranty Group

Review: same story as everyone else on here. Filed for a new phone in December, offered a $550 check instead, company deducted $75 from my account. Called 4 times since then and told they would call back within 48 hours, they never did. They then deducted $275 from my account, I called and complained but they still have not reversed that charge. 8 weeks later and still no check or information. They are scamming customers by charging them money and hoping they dispute the charges. If the customer disputes the charges, they dont have to replace the phone or send the check, and yet they keep the monthly insurance charge dating back since the beginning of the policy.Desired Settlement: The desired outcome would be for me to get my $550 check, but also this company needs to be reprimanded. There are 196 complaints of them pulling this scam and yet they still have a Revdex.com rating of A+. They are hoping that people dispute the charges so they dont have to send out checks. Verizon confirmed that this company has been scamming many customers and just hoping they get too frustrated to follow through

Business

Response:

check #[redacted] for $550.00 sent 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If in fact you sent the check on 3/**/2014 must have "conveniently" been lost in the mail. It doesn't take 4 business days for a letter to go from New York to Connecticut. If I don't respond now then Revdex.com will assume that the issue is resolved, which it is not. I am seriously doubting the legitimacy of your previous response and would like to see proof of the check being sent out

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $550.00 sent 3/**/14

Review: I purchased Cell phone insurance coverage (2 YR plan) for three IPhones from this company the first week of November of 2013. A discount was offered if I paid for the premiums upfront which I did. The first week of December 2013, my daughter's phone was accidently destroyed and we called to file a claim. They asked us to send the destroyed phone and that they would send us a new phone. They immediately processed the $179 deductible against my credit card. They called a couple of days later to say that the IPhones were on backorder and that we would have to go buy a phone and that they would send us a check for $550 to reimburse us for the cost of the new IPhone 5c. Since my daughter was living and working in the mountains in Colorado, she did not have easy access to an Apple store. After waiting 3 weeks for the check and leaving my daughter without a cell phone I finally decided to go ahead and purchase the phone in [redacted] and send it to her the end of December thinking that the check would be coming soon. My cost to purchase the phone was $598 including sales tax. Today is March ** and we have still not received a check. Therefore we have paid a significant of money for a service (insurance) that we have not received. I have made several phone calls regarding this claim and feel that I have been extremely patient. However, I will never purchase cell phone insurance again and would encourage everyone else to do the same. Consumer BEWARE! I will never file another claim with this company. It is simply not worth the time and frustration. I can not afford to be out of pocket this much money for this long! I paid for something that I did not receive. This is extremely unfair and should not be allowed to happen.Desired Settlement: Refund my Insurance premiums of $435 plus my deductible of $179 = $614, Or $598 (my replacement cost of the phone), or at least the promised amount of $550. Even though a claim was filed, I have not received any benefit from that claim. If we did not have insurance we would have purchased a less expensive phone to replace the destroyed phone. I will never file another claim with this company.

Business

Response:

check [redacted] for $550.00 sent 3/**/14 and I have refunded another $100.00 of your deductible for the delays

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have still not received the check as promised from the company as promised when I filed this complaintSincerely,

Business

Response:

I will follow up with our accounting department to see when the check was resent to the new address provided on 4/**/14.

Review: I have filed my warranty for samsung phone over half a year ago and I still did not get my promised check.

please assist and give me my check because its been way too long

My handset number is [redacted].

My address has been changed and I have notified the new one as well via call centerDesired Settlement: 700

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: In December 2013 I purchased 2 cell phones thru Verizon and signed a wireless protection plan thru global warranty. In January the phone became defective and was sent in. They contacted me and informed me the phone I had was no-replaceable but they would send me a check $ 350.00. I have called them over 5 times and been told each time that a rep would call me to give me an update. No-one has called. They keep telling me its in the process mode of the system but no check has been issued. What really aggrevates me is the fact they say someone will call me back within 24 hrs- This has not happened. It going on 4 months now plenty of time to rectify this.Desired Settlement: I had to send them a $90 co-pay before they would even start my claim, How is it they can charge me a co-pay for no service settlement? All I want is to get my refund check and to get my new phone. An apology for horrible customer service would be nice and maybe refund my $90.00 for such a long drawn out process. All I will say is I will NEVER do business with them again !!!!

Business

Response:

check #[redacted] for $350.00 sent 5/**/14

Review: I called in to file a claim for my insured cell phone in February 2014 for ###-###-#### number. The insurance company could not provide me with the same phone so they offered me a cheque for $700.00 and said I will receive it very soon. However, I did not receive it until today. It has been over a month now and I had to buy a new cell phone out of my pocket as the cheque was taking too long. GWG (Global Warranty Group) keep saying that they will escalate the issue to their accounting department and will update me but they never did. I wonder what kind of accounting department they have that they cannot give me proper status of the cheque they promised and how long do they need to escalate this. They already charged me $130.00 deductible the day we started this claim and never bothered to send me the money I qualified for till date.

I called GWG on March [redacted] then March [redacted] and yesterday again to get some update on the process but the representative keep telling me that someone will contact me asap regarding this escalation but NO ONE EVER DID! Their website says all claims are processed within 24-48 hours.

At this point I want my refund chq for $700.00 mailed to me within 5 business days and I also want my deductible refunded to my credit card for $130.00 because I don’t think I should be paying that for such lousy and delayed service.

I paid to buy this insurance and getting such feedback that doesn’t lead me anywhere and is very frustrating. I need this resolved as soon as possible. Please and Thank you!Desired Settlement: At this point I want my refund chq for $700.00 mailed to me within 5 business days and I also want my deductible refunded to my credit card for $130.00 because I don’t think I should be paying that for such lousy and delayed service.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been over 2 months now and I desperately need to buy a new phone. Please send my cheque as soon as possible. As a result of this delay, I do not wish to pay the deductible of $130.00 anymore and want that reversed to me on my credit card, because I believe GWG has not met their promise of fast delivery in first place!

Thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $700.00 sent 7/**/14 via USPS from our ** offices

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

I really appreciate and thank GWG for the check that has FINALLY been mailed out but I also wanted by deductible for $130.00 (regarding this claim) to be refunded to my credit card at this point. I have requested it in prior conversations as well and don't think its fair to pay any kind of deductible where it took almost 5 months for processing. I understand its GWG's policy but I need it reversed for all the inconvenience and wait I had to go through as a customer.

Thank you kindly,

Sincerely,

Review: Placed a claim with this company for a Samsung Galaxy S3 (blue) with a broken screen on March [redacted]. 2014. That same day my Visa was charged with a $135.00 deductible and a $381.00 holding fee (to be removed when the new phone was delivered and they received my broken phone in exchange).

After 2 weeks of not receiving anything I called them back and was told they did not have my phone in stock, and would be sending me a check for $578.00 instead.

It has now been almost 7 weeks since I placed the claim and was charged the deductible and holding fee, and I still have not received a check. I have called the company 5 times for status updates and have been told that no information is available from the accounting department. I have been reassured messages were sent to an "escalation team," which did not appear to respond to them. I have also been told several times I would be called back, but no one has called me.

I am concerned GWG has taken my money and has no intention of providing the promised service in the foreseeable future.Desired Settlement: I would like my check for $578.00 to be sent out immediately, and I would like a guarantee that the $381.00 holding fee will be removed from my credit card immediately upon the company's receipt of my broken phone.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was sold a Global Warranty Group by Rogers Communications when I purchased my cell phone less than 2 years ago. This warranty had cost me $170 and covered the cell phone against any type of damage and loss. Just recently my cell phone became defective and I contacted the GWG to see what could be done. They agree to replace it. They mentioned that they have to charge my credit card before they can ship the new cell phone and the charge would be reversed once I send in the old cell phone. I agreed. No cell phone came for two weeks and they had already charged my credit card, $699 for the new cell phone and $179 deductible. After 2 weeks of waiting I called back and asked where the cell was. I was told that they could not replace my cell but they were going to issue a cheque for $850.00. They also told me they will not reimburse the deductible but reimburse the $699 charged for the new cell. It has been over 3 weeks now and no charges have been taken off my credit card and I have NOT received the cheque for $850. When I call in to ask, they keep telling me that the cheque is being issued. I have not been able to talk with any manager but the reps only. I feel that I had paid good money for the warranty that I bought willingly and how they are handling the situation is totally unprofessional and unethical. Companies like these should not be allowed to operate under unethical conditions.Desired Settlement: I would either like a replacement for the cell phone or enough cash to buy the same phone. I understand that Iphone 5 has been discontinued and therefore, they should be able to provide enough cash for Iphone 5s.

They should also be calling their customers back to resolve frustrations that they are causing.

Business

Response:

cancelled claim and refunded hold/ded on 7/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I cancelled the claim because GWG refused to send me a cheque for $850 to cover my charges made to my credit card. Actually, the charges were $179.99 and $699.99, which are more than what they were going to reimburse me. I still have not received any money yet and therefore will notify you when and if I receive my reimbursement on my credit card. Additionally, they are not honoring the warranty and I have a defective Cell Phone that will cost me over $850.00 to buy. I tried to get a hold of the Wireless Protection [redacted] at GWG, [redacted], (###-###-####) to speak to her about this but her assistants will not allow any calls through. If the money GWG owes me is reimbursed onto my credit card, there is the issue of interest that will be put on the balance as well.

Please keep this complaint open till I get back.

Thank You

[redacted] (###-###-####)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

The Global Warranty Group has not reimbursed my $879.00 as of Aug. *, 2014. I have closed the complaint because of no action. I am still waiting for reimbursement.

Review: I filed a claim with their Wireless Protection Program for a broken cell phone. Since they could not produce a comparable replacement they opted to reimburse the purchase price of $799 for the phone. WE both agreed to the amount and I was required to send back my phone. They confirmed receipt on July [redacted]. As part of the agreement, they charged my credit card for $179 as a deductible for the claim. They are to send payment, however I have not yet receivd payment and now their phone numbers are no longer working.Desired Settlement: Payment for settled claim of $799.00

Review: I purchased a device protect warranty with the Global Warranty Group through a Rogers Wireless store. I was told that if I paid $120 on top of the price of my phone that if I encountered any sort of issue (broken device, theft, etc.) that my phone would be replaced with the same model of phone or I would be issued a check for the retail market value of the same model for a $98 deductible. On March [redacted] 2014 I had my phone stolen and on March [redacted] I filed a claim with the company (I was without a phone to contact them on the [redacted]). It took 11 days for them to process my claim. On March [redacted] I was told that they did not have a replacement model to send me so they would issue me a check and I agreed to this. They told me it would be mailed out within a few days and I should receive it within 7-10 business days. It is now August [redacted] and I still have not received my check. I have called the company to speak to a representative close to more than 2 dozen times by now and still have not made any progress in receiving payment. I have asked to speak to supervisors numerous times and every time have been told "there is no supervisor". I have been given the run around every time I call them and have been told a number of different excuses as to why the check had yet to be issued but the only thing they can't seem to tell me is when this check will be sent to me. This missing check has caused me a great deal of finical troubles as I have recently had to spend an extended period of time in the hospital (a fact I have told them several times).Desired Settlement: Ideally I would love to get the $218 I have paid them for the initial fee and deductible as I feel they have in no way provided the service I have paid them for, as well as the money that they owe me. The agreed upon amount was about $670. However I would settle for just the $670 they owe me so I can finally pay off the bills I was left with after purchasing a new phone.

Review: Sir/ Ma'am,

GWG is not responding and contacts are out of reach. I have insurance policy with GWG after [redacted] merge or business transfer to Global Warranty Group. I expect $600 check from GWG after the company cannot provide replacement phone, i.e. HTC ONE. So, GWG rep offered me a check of $600, and I accept. I send my defected HTC ONE, and it has been delivered to GWG as compnay policy state. Unfortunately, I haven't get my check yet, and I already bought another HTC ONE worth of $800.

GWG made excuses that check will be delay and they are working. It has been three weeks; GWG customer service number is not working and website is down. If I am not getting refund or check since two months.

My Info. as recorded in GWG for my detail

email: [redacted]Desired Settlement: GWG should refund customers' check as promised, and responsible to switch phone insurance to other insurance if they are no longer in the business or refund the investment of customer.

Review: I purchased the extended warranty from [redacted] in [redacted] when I went to renew my cell phone contract and purchase a new phone on May *, 2013. The brochure, as well as the seller, that my phone will be covered and/or replaced in the event that it went missing or broke. I paid $119.99 at the time for the extra coverage.

Sometime in March **, 2014 my phone went missing. Having looked in every possible location in hopes of finding it, I had no choice but to make a call into the Wireless Protection Program by GWG Warranty Canada, Limited. I was told that in order to file a claim I required a police report and to call back with the report number and they would process my claim with about $95 (I can't be sure what the exact amount was at this point in time but can find it if needed). After about a week, I had to call them at ###-###-#### and inquire into my claim. They told me my phone was not available to replace and that they will be sending me a cheque amounting to $600 in order to cover the replacement. Fantastic! I was happy with that as I was using a phone on the verge of breaking and needed a new one quick.

Between the day I made my claim until now I have made several inquiries as to where my cheque is so I can purchase a new phone. I kept being told that my cheque is written up and waiting to be mailed to me, and that my claim has been bumped up to a more severe status. It has been about 7 months since my initial claim in which my cheque has been written but is waiting to be mailed, which is ridiculous.

I did some research and noticed that I have not been the only one experiencing this exact situation and I am at a loss on what to do next. I'm wandering how a business such as this is able to run in Canada and the US.Desired Settlement: I would like the $600 check that they promised me and claim to have written up, but have not been able to mail.

Review: Turned in a claim last November on a cellphone. They sent a replacement phone that didn't work. When we called on this, they said they didn't have anymore of that phone so they would send o 500.00 check to buy a new one. We have called every other week and are told we are on a list of checks to be sent. There are no "supervisors " to talk to. Since then we have had to buy our own phone.Desired Settlement: We want a refund.

Review: My son purchased insurance coverage for his Iphone 5 through Global Warranty in October 2012 and submitted a claim for a broken screen on November *, 2013. He was immediately charged a deductible fee of $179 per the terms of the policy and was told he would receive a replacement phone within a week. When the phone didn't arrive, he contacted Global Warranty and was told they didn't have any Iphone 5s and he would receive a check in lieu of a replacement phone. Global then proceeded, in December, to charge my Amex card $450 since my son didn't return his damaged phone within 30 days of filing his claim EVEN THOUGH THEY DIDN'T PROVIDE A REPLACEMENT PHONE OR THE PROMISED CHECK. When you call Global, you are routed to their claims department in Oregon. There is a file on this claim and our displeasure has been noted. They state they will forward this to the escalation department (now done two times) but we have never heard from them. They can't provide an approximate date when the check will be sent and when asked for a number to contact an appropriate department, they state they are not given those numbers and it must be initiated by claims electronically. Their excuse for the check taking so long is that there are a lot of checks that need to be issued. Again, it's been 9 weeks and they haven't issued a check or replacement phone and have taken $179 as the deductible. This appears to be a well-run scam as you can search Global Warranty on Google and get dozens of individuals who have experienced the same as I have. My son's name is [redacted] and the cell phone number is ###-###-####Desired Settlement: I want either a replacement Iphone 5 or the promised check of $679.00 sent within a week.

Business

Response:

Check in amount of $650.00 was mailed out of our New York office on 01/**/014. The hold that normally is refunded upon return of the broken device was already refunded on 12/**/13 in good faith that the customer would return the broken device once the check was received. I have also refunded $100 of the deductible back to the credit card today 01/**/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[The Global Warranty stated they credited back $100 of the deductible to our credit card but I do not see where that credit has been made. Please provide the credit card/account to which this dredit was made. Once I receive and verify this information, I will be satisfied. Thank you.Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The $100 was refunded back to the credit card ending in [redacted] on 01/**/14. Normally it does take 3-5 business days to reflect on the consumers credit card statement. Please verify when you do see that refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 12/**/2013 I filed a claim for a damaged phone asking for a replacement. On 12/**/2013, GWG called me saying they could not replace the Samsung Galaxy 4S, 32 GB phone that I had insured with them because they could not find another one. They asked if I would except $650.00 in return. I said yes... I mailed back the defective phone and paid a $135 deductible for this claim. GWG received the defective phone on 12/**/2103. Since then I have called GWG at least 4 times inquiring as to when I would receive the check.... Each time the claims reps tell me it's an accounting issue and that they will send an email to accounting dept for them to call or email me within 48 hours... One rep actually told me that Accounting is running behind on claims.... Every time I call (getting the same answer, I ask to talk with someone else who has authority to help me).. On Jan. **, 2014, I talked to an Advanced Care Agent, [redacted] ID [redacted] who told me the same thing.. he would send email to have someone contact me within 48 hours. In the mean time, I contacted The Wireless Zone in [redacted] who sold me GWG insurance asking them for their help since they sold me the insurance.... I was told initially, that they are 3rd party contractors and no longer sell GWG insurance... I called again and then was told their [redacted] would call me... that was 3 weeks ago and still waiting for that call.

On Feb **, 2014 I called Corp GWG to have number bounced back to same claims number... [redacted] in Advanced Care dept passed me to [redacted] in Escalation dept....same old thing... I demanded to talk with some one that could help me.... I was told "things are done electronically and she would pass my concerns on" I continued to demand that I could talk to someone who had authority to resolve this.. and asked to talk with her [redacted] then said she will send email to her boss, [redacted] to call me.... still no call.....I asked to talk with Corporate and told no one at Corporate answers the phone or talks to customers.

It's now 6 weeks from the time I filed claim... they offered no phone.... haven't sent money in replacement as promised, I paid my deductible, everyone gives me the run around. I want to close this account (still being billed monthly fee)... Can't close account till this is resolved. I am totally frustrated. A reputable business ( I see Revdex.com gives GWG an A+ rating) can't operate like this with failure to honor promise, failure to help customer, failure to honor their contract!Desired Settlement: To receive the $650.00 promised me on 12/**/2013. Also, I want to terminate this insurance (allowed to terminate at any time) and have the $35 cancellation fee waived as restitution for the shabby customer service I have received

Business

Response:

check#[redacted] for $650 was mailed out of our ** offices today 2/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company is a fraud. I purchased warranty to have my broken phone fixed. I sent in my cell phone, charger and battery as well as my money order to have them send me my new phone within 48 hours. I have received nothing back after three weeks. They cannot tell me what's going on and why I do not have a phone. Hundreds of other people have had the same thing happen to them. I pay money each month as well as the deductible I paid. They have taken my money and not given me a new phone.Desired Settlement: I would like to receive a fully functioning 16gb iphone 5 with a charger as promised by my warranty. If there is any problems with this new phone they will fix it. If this is not an available option I would like a cheque to cover the entire cost of a new cell phone, including taxes.

Business

Response:

Please provide the money order #, date it was sent, address it was sent to, and any tracking for it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is now requesting I send them the tracking number for my money order. It has been confirmed by Canada Post that the business has received my money order and phone. If I do not recieve a cheque from the business to cover the entire cost of a new phone, legal action will be taken. The cheque must be received by me by the end of April. I have all legal documents prepared if the business would like to be in contact with my [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: January *, 2014 I contacted GWG to start an insurance claim for an LG Optimus G cell phone. A claim was opened. A $95 CDN deductible was charged to my credit card.

I was give the option to either:

a) send my old phone in via registered mail, and a replacement phone would be sent out once the original was received, or

b) to have a hold placed on my credit card for the outstanding value ($383 CDN) of the old phone, the replacement would be mailed out right away, and the hold would be removed once I mailed in the old phone

I selected option b) and a $383 CDN charge was placed on my credit card. I was told a replacement phone would ship out within a week.

About a week later, I received a phone call where I was told my phone was no longer available, and if was okay for them to send me a cheque for $450 CDN instead, to cover the cost of a new phone. I agreed.

I was told the cheque would be mailed within the next 3-5 business days. My claim was closed on January **, 2014.

2 weeks later, I had not received anything from GWG. I have been phoning them every 2 weeks since then to find out why, and the response has always been the same, "They are backlogged, and sending cheques out as fast as they can."

4 months later, I still have not received anything.

I have escalated my claim with GWG several times, requesting call-backs from the Accounting Dept each time. I have never received a call-back of any kind from GWG.

I have tried to talk to [redacted] or [redacted] or to get transferred to the Billing/Accounting Dept, and have been given the run-around every time I call.

There's no way that it should take 4 months to process a $450 CDN cheque.

I am currently out:

$95 + $383 + $450 = $928 + interest as it's sitting on my credit cardDesired Settlement: I would like to see the $450 CDN cheque in my hand ASAP, something that should have happened 3.5 months ago.

I would also like to see the $383 CDN charge refunded to my credit card.

And, it would be nice to get a refund on all the interest accumulated on the above.

It would also be nice to get an apology or explanation or something extra for having to wait over 4 months for something that should have taken less than 2 weeks to accomplish.

Business

Response:

check #[redacted] for $450.00 sent UPS tracking [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This claim is for cell phone insurance. I sent in a defective cell phone, was advised I had coverage. When they received the phone, they contacted me to advise that they did not have a comparable phone to send me and would have to send a check for $400.00 to replace the phone. I authorized them to send a check on February **, 2014. I was advised on February **,2014 that the process was complete and the accounting office would be issuing me a check. To date (7/*/14), I have called and emailed Global Warranty Group over 12 times and I continue to be told that accounting has not issued the check.Desired Settlement: I want my $400.00 check. I purchased a new phone five months ago with the understanding that Global could not replace my phone but would send a replacement check of $400.00 so I could purchase a new phone.

Business

Response:

check #[redacted] for $400.00 sent USPS 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Telephone stolen June **, 2014, Filed a claim on or about June ** or [redacted] 2014. Spoke to wireless insurance company and was told the vendor did not have my telephone. I was offered a payment of $300.00 to replace stolen cell phone. I agreed to accept $300.00. To date I have not received a check for the amount agreed. 7/**/14. I have called several times to no avail. They are waiting for accountant department to release the check. I have been with a phone since June **, 2014. I feel like I am being scammed because I had to pay an deductible of $100.00 before they told me they did not have my phone. So in essence I am really getting $200.00 for the phone I insured.Desired Settlement: I would like to be sent the check promised for $300.00 in timely manner.

Business

Response:

check #[redacted] for $300.00 sent 7/**/14 via USPS from our ** office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I filed a claim on my iphone 5 on dec ** 2013 as per my contract. On Dec ** I was called at my alternative number (my phone broke) that they could not furnish me with a new iphone 5 so they offered to send me a check in the amount of 599.99 to cover the cost of a new phone of my choice!. Mind you when I filed the claim I paid an immediate 179.00 deductible and 799.99 was put as a hold on credit card to make sure I returned the broken phone when I recieved the new one or as they have decided the check for 599. On Dec. ** 2013 I called again as I had not recieved the check! I was told I would recieve a call from the accounting department with the date the check was cut and mailed. On jan * I called again as I had not recieved a call nor have I recieved the check and was told again that I would recieve a call from above accounting dept with information. Today is Dec * and still no phone call or check! The 30 day hold on the credit card will be up on Jan ** and at that time they will charge me another 799 because I haven't returned broken phone. The contract states I return phone only when I recieve new phone or check! I honestly feel that I am being defrauded by this company!Desired Settlement: settlement is tough! I want my check of 599 that they offered to be given to me a refund of the 799 they have put on my credit card! I want them to fufill the contract! This is ridiculous! I have been using a borrowed cell phone this entire time!

Business

Response:

Check for $550.00 was mailed via usps on 01/**/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is jan ** 2014 and I have not recieved the said check! My credit card has been charged $799.00 because I havent sent the broken phone! The contract is very specific that I am to recieve either the check or phone before returning broken phone! I am now out 1. A working phone 2. $200.00 for the so called warranty policy for phone 3. $179.00 for the deductible 4. $799.00 on credit card and 5. $800 for the cost of a new Iphone since they were unable to fufill contract with a replacement phone! So far they are out absolutly nothing and have a whole lot of my money!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with Discover today about the 699.99 hold on my card and it is not a hold but a charge and Wireless protection HAS NOT informed Discover that this charge is to be removed!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Refund of the $699.99 was done on 1/**/14 normally it takes 3-5 business days to reflect on the customer credit card statement.

Review: VERY SLOW TO GET A CLAIM, December 2012 I bought a Samsung note 2 cell phone from rogers cellular in [redacted] Canada, signed up for a 3 year contract and paid a" extra" $119.00 for a two year total replacement if I broke my phone, global warranty group was the company, on January [redacted] was the day I phoned GWG and started a claim for replacement, I misunderstood a" hold" of $385.00 was to be put on my credit card till they received my broken phone in there [redacted] office,{ NOT taken $385 off my card.] and also a $95.00 deductible to start claim, on this day they took $385 off my card, and on the [redacted] of febuary they took $95.00, they said they cant replace my phone cause its discontinued, so they are SUPOSTO be sending me a cheque for $630.00 for a replacement, WHERE IS IT??? I've phoned ###-###-#### the [redacted] claim office????????? to see if the cheque has been prossesed and mailed correctly to my address or not??? first they said they had wrong address, I corrected them, or if it was evan prosesed??? the call center knows no dates, cant confirm anything and has so called left notes on there computer for the accounting office in new York state, to return my hundred calls or emails I left to find out wheres my cheque??????????? I cant even get a date or confirm this cheque has been sent and when I will get it , all I get is sorry sir we left notes and someone should call you, NOTHING???? how long and how much time and money does a PAID customer have to waist to get SERVICE??????? " either" replace my phone or refund my $119.00 insurance policy fund my $385.00 and my $95.00 deductible I paid on my credit card, rogers cellular took the money for this policy and now they don't use GWG any more, and wants nothing to do with me over this. ??? there are hundreds of complaints through Revdex.com on GWG. I am very very mad used and disappointed I cant get a return call from the accounting department to verify ANYTHING?????? I feel I need to complain, no service, yet they took my money???????????????? please HELP ME. ###-###-#### 24/7, [redacted] canadaDesired Settlement: I need accounting dept. to call me asap to verify a cheque IS in the mail now or refund all my money I paid out to GWG. $385.00, $95.00, $119.00 , I've phoned lots, everythings recorded for customer service, still I get NO response FROM [redacted], January [redacted] till now, I have a broken phone and paid for replacement, wheres my replacement in a speedy matter, ????????? [redacted] ###-###-####

Business

Response:

check #[redacted] for $630.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My 381.00 has not been put back on my credit card like promised. Sincerely,

Business

Response:

The $381 is a hold till the broken phone is received. I do not show that we have received the broken phone. If the customer sent the broken in already please provide tracking so I can validate and get the hold refunded

Consumer

Response:

you promised that 381.00 was to be put back on my card as we talked on the phone weeks ago. You've said checks in mail. Funny how it takes months to send a cheque. I have to pay interest on my card now for 2 months. Not right. You lied about refund.for all the Hassel and time with your lies and false promises. My stress . You should honor your refund of 381.00 on my card like you said in your phone call. Bull crap.

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answ er Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,