Global Warranty Group

Review: Hi, I have filed a claim with this company in mid December to receive a phone to replace my lost phone. On dec ** I paid the deductible amount of $90. I have called this scam of a business every two days to receive updates on my claim. In the middle of January I received a call informing me no phones are in stock so they will send a $700 cheque instead and it should also arrive at the beginning of February. After many calls wasted and receiving no update and no change in my claim, I am completely fed up and sending this complaint.Desired Settlement: I want my cheque of $700 sent as well as my deductible amount of $90 for the incompetence of the global warranty group. Thank you.

Business

Response:

check #[redacted] for $700.00 was mailed out of our ** offices on 3/*/14

Review: I filed a claim for my Samsung Galaxy S4 at the end of January of 2014. A few days later I called and they said that they couldn't find my replacement phone so they will send me a check. They said it would take 7-10 business days. After 10 days I called to see what was taking so long. All I got was that my check for $600 was processing and that they will notify the escalation crew to give me and update by calling me back. It's been over 2 weeks and I'm still getting the same response. A check can not still be processing for over 2 weeks.Desired Settlement: All I want is my $600 check. I'm 17 years of age. I live by myself. I have no way of contacting my mother who lives in another state. It's very critical I get that check to get a new phone. I beg of you anything you can do so I can get what is rightfully mine. Thank you

Business

Response:

check #[redacted] for $600.00 was sent out our ** offices 3/*/14

Review: We have purchased insurance through Rogers Communication, a wireless provider in Canada who involved Global Warranty as a third party. We had lost our phone and when we contacted Global Warranty, they stated that they no longer carry the iPhone 5 and that they would issue us a cheque for what the phone was worth. To this day, we have not received a replacement phone nor a cheque. Moreover we are awaiting a refund on the credit card where the money for the phone's deductible was charged.Desired Settlement: We would like the "pending" cheque to be received and the deductible charged on our credit card to be refunded. The cheque should not be made out for what the iPhone 5 is worth today, as the cost has depreciated but rather for what it was worth when the company had stated they would issue the cheque for $899 six months ago.

Business

Response:

check #[redacted] for $799.00 mailed USPS on 4/**/14

Review: I purchased extended warranty with the Global Warranty Group back in December of 2012 when I purchased a Samsung Galaxy S3. In October 2013, my phone had some hardware issues and I filed a claim with GWG and I was told that I had to pay a deductible of 95 dollars and to send my phone in and I would receive a replacement one within a few weeks. Next thing I know, I'm checking their track a claim website where you can check the progress of the delivery and it said my claim has been placed on hold and I had to contact them. Had I not seen that, I probably could have been waiting much longer since they did not contact me. They told me that the Galaxy S3 was being discontinued therefore they would send me a check to cover the cost of the phone (which I was not happy with since the check would not cover the cost of a brand new phone which is what I was told I would receive). After that was settled, I was told it would take a few weeks for the check to come in. It is now June **, 2014 and I have yet to receive my check. I have called many times and I have just been told that my call will be 'escalated'. I e-mailed customer service and I am being told the same thing. I only received one call back from this company just to tell me they had no information and every other time, it has just been avoidance and silence. I am tired of waiting for my check.Desired Settlement: I am being frustrated with trying to contact this contact for information or my check. I would like to receive my check by the beginning of July for the amount that was agreed upon.

Business

Response:

check #[redacted] for $475.00 sent 6/**/14

Review: I purchased an iPhone 5 from Verizon Wireless ([redacted]; Tel. #: ###-###-####) in April 2013. At the time of purchase, I also opted to buy the 2-year insurance policy offered through the Wireless Protection Program as administered by Global Warranty Group. In late January 2014, my phone was damaged, and under the terms of the policy, I requested a replacement phone that the company agreed to overnight to my address. Unfortunately, they could not locate a replacement phone as the iPhone 5 was already discontinued. They instead offered to reimburse me $550 by check as long as I sent my damaged phone. I complied and sent my phone by UPS after only two weeks (and well within the 30 days allowed); so I could attempt to retrieve data from the phone first.

It has now been over 4 months, and I still have not received reimbursement. In the meantime, I have had to buy my own replacement phone and a new insurance policy to protect it. They've told me the insurance policy I purchased through them would not extend to my new phone, despite the 2-year agreement because it is now a different phone model (even though it is still an iPhone, and even though it is their fault I could not activate the same model to begin with, as they could not provide me with a replacement). I have contacted the company numerous times over the past four months (speaking with [redacted], and others - no one will give their last names or employee identification numbers) to find out the status of my claim, to find out when a check would be issued, and to find out when I could hope to receive it. In these conversations, they have refused to provide me with adequate information about my reimbursement timeline and the status of my claim, refused to let me speak to supervisors, refused to connect me to anyone in accounting who could actually offer information about the check-issuing process, and refused to give me a concrete date my claim would be paid. The only information they have provided is: the claim was supposedly still being processed into March; and by April, the accounting department had approved issuing a check which was supposed to be issued and mailed by the end of April.

May [redacted], I spoke with them again to find out why I still had not received my check, and they could not even tell me if a check had actually been issued - just that it should have been. I told them they had two weeks to have a check delivered to me or I would file a complaint with the Revdex.com. Despite giving them three weeks, I still have no reimbursement. I phoned them again today, and yet again, they refused to give further information beyond, "Accounting said a check was supposed to be issued by the end of April." Because they claim the accounting department is located elsewhere, they claimed, again, they could not connect me with anyone in accounting or provide a number at which I could contact them directly. I am irate at this point. It has been more than four months. They have my old phone. They have the money I spent on an insurance policy that apparently doesn't actually ensure any of the results you will need in the event you have to file a claim. And every time I speak with their customer service only to be rebuffed and unsatisfied, they have a little more of my sanity. Please help me recover what I am owed under the terms of my policy.Desired Settlement: I still want the company to issue the $550 they said they would issue back in January. I was expecting a phone the next day; I wasn't expecting to have to buy a new, more expensive phone out-of-pocket and still not be reimbursed four months later.

I also want them to reimburse the cost of the insurance policy they have not honored for the entire two years agreed upon. The policy cost $195.96 ($179.99 + $15.97 NYS tax). I was only able to use the policy from the purchase date 4/**/13 thru the last week in January 2014. That leaves 15 months out of 24 months they are not honoring their coverage. 195.96*15/24 = $122.48

Total reimbursement I expect is $672.48.

In a perfect world, I'd also request that they put a disclaimer on their advertising stating that if they can't locate a replacement phone for you, you will have to jump through hoops for four months, only to be jerked around and led on, without ever receiving any compensation on your claim until HOPEFULLY the Revdex.com can help you. I'll settle for a check, though, and the hard-learned lesson to never buy a "protection" policy from the Wireless Protection Program of Global Warranty Group again.

I hope others will also benefit from this lesson.

Business

Response:

check #[redacted] for $550.00 sent 6/**

Review: We purchased mobile insurance with this company. Paid $200.00 up front for the insurance coverage. The phone was damaged in January of 2014 so we filed a claim with Global Warranty Group. We received a call from them in January saying that they no longer had the Iphone5 to send as replacement so they offered a check in the amount of $550.00. We accepted that and mailed the broken phone plus $180.00 for the insurance to them. We are now approaching 6 months since the claim was filed. I have called them probably 20 times to find out what the problem is and I just get the same old thing "check should be mailed out soon".

This is unacceptable in my opinion. I have also called [redacted] and they have stopped using this company because of similar problems.

Hope you can help me, I don't know where else to turn.

The mobile number the claim was filed under was ###-###-####

Thank you.

[redacted]Desired Settlement: I want them to pay what was promised $550.00

Business

Response:

check #[redacted] for $550.00 sent 7/*

Review: My daughter purchased an Apple iPhone 5 (16GB) from Rogers in [redacted] on December *, 2012 at which time she purchased the Wireless Protection Program through them with the Global Warranty Group. On Easter Weekend of this year (April 2014) her cell phone became damaged and she placed a call to the GWG to see what she had to do. She was instructed to send her Cell phone to: Promobility Inc, [redacted] which she did by Expresspost the first business day after the holiday weekend. They proceeded to charge her credit card for the warranty price of $179.00 immediately (April [redacted], to be exact). By tracking the phone, we knew that they had received it the following day so we waited patiently for a replacement phone. After 2 weeks of not hearing anything, I called the company and was told that Apple would not send them anymore cell phones so they could not send a replacement phone but would she accept a cheque for $650.00 (replacement cost of the phone) instead? No reason was given for them not calling us in the first place to tell us that she would not be receiving a new phone. That in itself was poor customer relations! After conferring with Rogers to make sure that the $650.00 would indeed cover the cost of a new phone, she agreed to have a cheque issued to her. That was back at the end of April. After numerous calls to the company, we are still getting the runaround and no cheque has been issued. Thye keep saying that they have so many cheques to issue and that hers will be processed in due time. It does not take 6 weeks to issue a cheque, especially in light of the fact that they took her money immediately. When I call the number in New York, they will not let me speak to a [redacted] of any kind, or will not allow me to contact the accounting department to see how things are progressing. I have seen many ugly complaints about this company and it's making me sick to my stomach thinking that my daughter may never get her money that is owed to her. They took her $179.00 immediately and she's already bought another phone for over $600.00 so that poor girl is out almost $800.00 so far and there doesn't seem to be any light at the end of the tunnel for her. I'm hoping that you might be able to help us out!

On a side note.......Because the replacement cost of the phone was $699.00 and not $650.00 which they were offering, Alex in the escalation department did give my daughter a courtesy credit of $50.00 back onto her credit card and sent an email on May ** 2014 indicating that he did so and also said that he would start the cheque process immediately.....that was over 6 weeks ago!Desired Settlement: I want the company to issue a cheque for the sum of $650.00 immediately and send the cheque to my daughter's address Priority Post (especially since it will be coming from the United States and will probably take another 2-3 weeks if it comes regular mail). I also want them to apologize in writing for the way that they have treated her and myself when all we wanted was what was due in the first place. It is not our fault that the company is having issues and are very busy. Perhaps they should hire more staff to help out in their time of need.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: Used warranty when original cell phone died. Global Warranty Group was unable to replace the phone and offered a $400 cash settlement, which was accepted February [redacted] 2014. Deductible was charged to my credit card, broken phone sent to Global as per their request, and proof of purchase of the replacement phone. As of today's date (May ** 2014) I have not received the money. I call frequently and am told that it is "processing" and that the customer service rep would escalate my call and I would hear back from someone. I have never had a response back. I have done everything requested to fulfill my end but nothing has been done by Global Warranty.

Product_Or_Service: cell phone warrantyDesired Settlement: DesiredSettlementID: Refund

All I want is the $400 settlement I accepted February **, 2014 sent as soon as possible.

Consumer

Response:

At this time, I have been contacted directly by Global Warranty Group, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here] Business contacted me by email (attached) saying they would forward to a supervisior. I have heard nothing since and feel this is just a delaying tactic. This will not be resolved until I received the settlement I agreed to in good faith and the cheque clears my bank. I am still out the cost of the warranty, my $95 deductible, my old phone and the $400 settlement plus the interest I would have earned and have lost.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted]. At this time I have not heard from Global Warranty since my last response to you. It has bee over four months and I am still out the cost of the warranty, my deductible, old phone and the $400 offered in settlement plus the interest I have lost. I dealt with with company in good faith, did all they required, but have nothing in return.

Sincerely,

Review: I had filed a claim with Global Warranty Group. They said they would provide me with a new Iphone 5 16g phone. Later I was contacted and told that they no longer could send me the phone and they would issue a check for $650. I accepted this check. This was over a month ago. Every time I try to call the company, they continue to tell me that my check is being processed and that my claim will be escalated and someone will call me back. No one has ever reached out to me or called me back once. I have called multiple times within this time and I have always gotten the same answer, that my claim is being escalated. I wold like for my claim to be processed.Desired Settlement: Send check of $650 dollars address provided.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have told GWG that I will be leaving the country on May ** and was in need of the check to buy a replacement phone before this time. I have contacted GWG numerous times with no response back to me. I would like a check sent out.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased their extended warranty through their website , on 4/**/2014 I file a request for a new phone due the camera of the phone was broken , they told me they couldn't replaced because it was a HTC One Developer Edition instead they would send me a check for 600$. , I agree and they charged me the 75$ dollar deductible and told me that once they received my phone it could take a couple of weeks , this was back in 4/**/2014 since then I have call , email their Customer [redacted] with no responseDesired Settlement: I would like them to fulfill their part and send 600$ check as promised with a tracking number , I waited over 3 months for that check already.

Review: when I bought my cell phone through bell canada last year (2013) I purchased an additional year warranty with this company for $100. on may ** 2014 I contacted the company to make a claim regarding a broken cell phone they told me that I could put a hold on my credit card for $381 that would be refunded after they recieved my cell in the mail and a deductable of $95 I was told that I would get my new phone in 24-48 hrs. after 2 days went by I called them and they told me my phone was out of stock and would I except a cheuqe for $580 instsead I said yes. it is now july * 2014 and I still have not received any money from them I have called them every week and first was told it was on its way and all calls since I have been told its "processing"

I have also been told that my claim was sent to "esculation" and that I would recieve a call in 1-2 bussiness days the last time being on june ** no one has since called me and it is now july * 2014 I have also had to go out of pocket to purchase a new phone as my old one is not reliableDesired Settlement: at this point I want my $580 cheque and I would also like the $381 taken off my credit card it would also be nice if they gave me the $95 deductable back since I have been dealing with this since may ** 2014

Review: I purchased Cell phone insurance from Global Warranty Group via a Rogers Authorized Dealer located at [redacted] in [redacted] in [redacted]. The agreement stated that they would replace my iPhone 5 should I lose or damage. In OCTOBER 2013, my phone was not functioning properly so I contacted Global Warranty Group through Rogers to inquire about replacing it. They assured me that all I had to do was pay the deductible and send in my phone and they could then replace it with an iPhone of equal or higher value. However, only after I paid the deductible and sent in my phone did someone contact me informing me they no longer have any iPhone 5's in stock. What they suggested was that I buy a new phone and they would then send me a cheque valued at $699.00. I asked how long it would take to receive the cheque and they said that it shouldn't take long. It is now JULY 2014 and I have yet to receive the cheque. I have contacted customer service at least 15 times and they continually tell me that they are working on it. They have even told me that someone will get back to me within 48 hours to further discuss the matter but I have only received a call back once. During this phone call (that took place July *, 2014), the gentlemen who I spoke to told me they are sending the cheque within one week. It has been two weeks and the cheque has still not been sent. To make matters worse, I am a student and require this money to pay for my rent and groceries.I feel like I have been treated horrifically by this company and that I am completely being taken advantage of. This needs to be dealt with soon as I am struggling financially and cannot wait another year before they send me the cheque.Desired Settlement: The cheque needs to be sent to me by the end of July latest. If this is not possible, I would like a phone call within the next week telling me exactly when I will be receiving this cheque and the cheque must be delivered by the date specified. If any later, I believe I am entitled to an additional settlement.

Review: As it relates to: [redacted]/ Global Warranty Group

I have filed claim for coverage in May 2014, they accepted my deductible of $179.00 and a hold on a credit card of $699 until the broken product would be returned to them.

Note: a choice of: 1. sending product to them first or 2. deposit of $699.00 held until new product shipped out then broken product returned to them.

Shortly, they advised me of their inability to provide a replacement product and offer a cheque for the value of the product . I accepted that proposal on June [redacted], 2014.

And so the "delay" ensued. Repeated contact to the customer enquiry line, with promises to request an expedited response from accounting, were fruitless.

Eventually I got an email response from [redacted] on June [redacted], 2014

[redacted] | Escalation Representative [redacted] | [redacted] | fax [redacted] It was expressed that:

We appreciate your patience; we apologize for the delay in getting your check to you. Your business is important to us; let us explain why there has been a delay in getting you your check. In Canada we discovered that some of our dealers have submitted fraudulent claims with our company. With this being said, we are working through all our check requests to make sure that the legitimate claims get a check, this process is taking longer than we have anticipated. We guarantee you that you will receive your check however at this time we do not have an ETA. We are having checks mailed on a daily basis and we are working hard to get these checks processed for our customers.

I clarified that my claim must not be grouped in with the fraudulent claims as it was filed personally.

Since, I have had one response on June [redacted] and no further responses to six additional attempts at communication asked for a status update. It has been 3 full months for a process that was to take 5 days.

I have taken all steps in good faith and paid all expected cost and provided funds for hold in a timely manner. GWG has not.Desired Settlement: Refund cheque as promised for broken product (@ $500), and refund cheque for the credit card hold of $699.00 plus 2% monthly interest charges accrued since May 2014.

Once I receive the cheque for replacement product, I will return the broken product. Once they receive the broken product, immediately (within 5 days) produce a cheque for $699.00 plus 2% monthly interest I have incurred since the hold on the credit card.

Review: I made a claim for the cellphone warranty I purchased, they have promised to compensate the claim by sending out a cheque. I have made a payment for the deductible and the deposit they asked of me. They have not called back or sent any sort of response back. I tried calling them and their phone lines are not working.Desired Settlement: I just want to receive the compensation cheque they promised to send out. Also return the deposit amount I paid through my credit card.

Review: My wife and I bought Galaxy S4 phones from [redacted] in [redacted] on May *, 2013. They sold us cell phone insurance and everything seemed fine. My wife dropped her phone while on a walk and broke the screen. We filed an insurance claim with [redacted] as we THOUGHT we had insurance through [redacted]. We waited for the next step to happen and to our dismay we received a letter in the mail on June **, 2014 (roughly five days later) telling us that according to [redacted] we do not have insurance on my wife's phone. So at this point I was quite mad as I've been paying a monthly fee for insurance to who knows who. I called the place we bought the phones from and I was told that at that time they were selling people insurance through Global Warranty Group and they have since changed to only sell insurance through [redacted]. The salesman kindly gave me the ###-###-#### number to file my claim with them as he is not able to help me.

So I promptly called the number I was given and started a claim. The person I spoke to on the phone was very nice and seemed to genuinely care about the ordeal my wife was in as her phone was barely usable as she had been getting glass splinters in her fingers from the little use she dared use it. I was told that in order to start the claim process they needed my deductible of $75 up front, which made sense, so I gladly gave them my credit card number and she told me that a new phone will be shipped out within 2 business days and it would be shipped overnight. So we patiently waited a week before calling back for a status as we had not received anything yet. When I called I was told that the phone was on back order as of June **, 2014 and that I should've been contacted. I informed them that it has been a week and I had not been contacted. They verified my phone number and told me that they were sorry for the miss communication and that a phone would be shipped out as soon as they came in stock again. I called back about three days later expecting a large company would not have to wait all that long for a Galaxy S4 to be restocked as most stores have them readily available... I was wrong. I was told that they still do not have a date for when the phones would be in stock again. I was upset but I calmly hung up the phone. I called back four days later and I got the same story but this time I was told that all of their contracted warehouses were empty, they didn't have any Galaxy S4s either. I asked them to have someone call me about getting compensation or getting a comparable phone as a replacement. They kindly said they would put a note on my file and that someone would call me back within 48 hours.

I asked to speak to a [redacted] or someone above the call center worker in an effort to get more information on when a phone would be shipped, available compensation(s) or comparable phones. I was told that there weren't any managers or anyone above him.

I got the same stories every time I called; unknown ETA on restocking of the Galaxy S4, the phone will ship in two business days, someone will call you to give you alternate comparable phones, someone will call you with a compensation deal... I NEVER once received a phone call from anyone in this company.

As of Aug. **, 2014, when I call ###-###-#### I get the "beep, beep, beep..." sound like the phone has been disconnected or left off the hook. When I try their local number ###-###-####, I get to the automated phone attendant but every option possible to choose has a full mailbox and rings back to another number, creating an endless loop.Desired Settlement: I would like the phone that I was promised, Galaxy S4, via the contract conditions, the monthly payment I've been paying since May 2013 and the $75 deductible I paid to start the claim process. If that is not possible then I would like a check for the full replacement amount of the phone so I can get my wife a new phone that will not give her glass splinters in her fingers.

Review: I purchased insurance through a [redacted] retail store in April 2013, and have been making monthly payments automatically through my credit card since. My phone was stolen on 8/**/14. Through conversation with the current workers in the store, the store changed ownership and no longer handles anything with the insurance claims. I tried multiple times to call Global Warranty Group and the line would get disconnected any time I selected the option for the wireless protection program, and all mail-boxes were full so I could not leave a message from any of the other options in their automated system. I had multiple [redacted] workers try to help as well to no resolve. I have continued to call the company every day since and have not been able to get someone on the phone once to start a claim.Desired Settlement: I would like the costs (msrp+memory card) of a replacement phone for my stolen Samsung Galaxy S-5 ($650) to be refunded as well as all of my monthly payments for insurance (16 months * 6.99 = $111.84). I would also like written notice that no charges will further be attempted to be made to my account for monthly payments and that the contract is terminated in full.

Review: I filed a claim for a lost phone on 06/**/14. I paid for the deductible on 06/**/14 ($75). The claim was approved, claim file# [redacted]

They told me on 06/**/14 that my phone was out of stock and that my claim was approved for a $600.00 check.

Since then I have made multiple phone calls where initially they told me that my check just needed Corporate approval. Recently when I called their number ###-###-####, its all answering machines and it tells you that the mailbox is full so I am not even able to leave messages.

I have also emailed the following people about this issue: [redacted] at GWG). I have also left her voicemail messages but no aswers yet.

I have gone beyond the Global Warranty Group and tried to reach the underwriter [redacted] directly.

I have emailed [redacted]). I emailed her 2 weeks ago, she replied to me saying that she was forwarding my claim# to the claims department. After that I have tried to reach her again to follow up on the claim but no response.

I have also emailed [redacted] Warranty Products [redacted] Indemnity and Liability Company but no response from him.'

At this point it has been over 10 weeks (2 and half months) since they told me that they were mailing me a $600.00 check for my approved claim and I have not receieved anything yet.Desired Settlement: I need the $600.00 from the phone claim that according to them it was already approved so that I can buy a new phone.

That is why I bought insurance in the first place for a situation like this (lost my phone and now I need it replaced).

I think to wait over 10 weeks for it is a little too much and now I can't even reach them anymore.

Review: I purchased my samsung galaxy note 3 from a [redacted] authorized dealer, for insurance I had to pay a one time 178 dollar fee if I lose my phone crack it wet it whatever happens I call this global warranty and have it switched. I cannot get in contact with the company for more than a month. I looked up reviews on your site and many people have complained about this companyDesired Settlement: I would like a full refund, the replacement phone its a [redacted] note 3 white

Review: I bought insurance for my phone that I also bought from negrielectronics.com which is covered by Global Warranty Group.

On 4/**/2014 Global Warranty Group processed a claim for me and charged my credit card 75$ on 4/**/2014 as part of the deductible, as well as my device(Galaxy S3 Smartphone) that I had to ship to them. I was supposed to get a check in the mail for $400 because my phone was not in stock and I could not receive a replacement. Today is September [redacted] and it has been almost 5 months and I have not received any check. Global Warranty Group deducted the 75$ from my Credit card right away, stole my smartphone, and left me hanging for 5 months so far.

I have contacted them numerous times and I always get the response of "I have escalated your issue ... " etc.Desired Settlement: I would like to receive the $400 settlement that Global Warranty Group promised for my broken phone.

Review: In July 2013, I signed up for warranty service for two [redacted] iPhones. My credit card was debited $10.99 per month for each line and is still being debited. In July, 2014, one of the phones was stolen. It was then I began trying to contact them for TWO MONTHS and have been unable to reach them. They no longer have a Website. When you call, you only get "All circuits are busy." No matter what time of day or night, you get this message. I have been unable to file a claim. After reading the thousands of complaints about this company, I have been trying to get my credit card company to stop paying them. I have disputed the charges, and they were refunded for one month.

As of now, I have NO WAY of getting this service cancelled because I cannot contact them via Website or phone.Desired Settlement: I am willing to forego the $700 for the stolen phone! I want my money refunded back to the service date of 07/2013, since no coverage was afforded under this warranty contract, i.e., I am unable to file a claim as the company simply cannot be reached. In further, these charges are to be IMMEDIATELY stopped being charged to my credit card.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,