Global Warranty Group

Review: I bought a warranty for my handheld device through rogers from a third party company called the global warranty group for the amount of $150.00 cd. The warranty included a replacement phone for lost, stolen, and defective phones. I reported my phone stolen about a month ago and the agent told me that they did not have a phone in stock so in compensation they would send me a cheque in the amount of $700.00 cd. in the next 5-6 business days. I have not recieved anything and it's been a month also, over the month I have called numerous times demanding to talk to a [redacted] and they said someone would call in a day or two but I still haven't recieved or heard anything from this company.

Product_Or_Service: Samsung S4 Galaxy

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like the cheque we agreed upon in the amount of $700.00 cd in compensation for not having the phone I claimed in stock.

Review: I had smartphone insurance with the company. My phone is brocken and its very difficult to use. I claimed for replacement phone and as they couldn't provide a phone they offered me $700, in cheque.

They charged $400 on my credit card as security to send my Brocken phone back. But my claim is not processed.Desired Settlement: Please either provide me my replacement phone as promised or $700 cheque. With apology from the agent [redacted] who was very rude and not helpful.

Review: On March [redacted], 2012, I bought my son a phone with Fido and insured the device for 2 years with the GWG Warranty Canada Limited. The insurance was paid up front at Fido's office. The advertising said that replacement phones are shipped after 24-48 hours. The phone broke and I informed the insurer. I was told that they have no supplier of phones for Fido and offered me a cheque instead. We agreed on 425$ to be sent to me within 10 business days from the delivery of the phone to GWG Warranty Canada Limited. I duly sent the broken phone via registered mail, my credit card was promptly charged with the deductible of 95$ on October [redacted], 2013. Since then I have communicated several times with GWG Warranty Canada Limited both by e-mail and by phone and every time I was given a different reason why my cheque was not processed. The initial ten working days period became two to four weeks, then five to eight weeks, then ten weeks until the representatives of GWG Warranty Canada Limited refused to state any time when the cheque would eventually be issued. After few calls an emails I received a credit of 50$ towards the money withdrawn from my credit card, but the balance of 375$ remains unpaid as of today, January [redacted], 2014. To add insult to injury, I was made to pay one month fee to Fido to cancel my contract - even if it was obvious that this monthly contract cannot be used due to the lack of device replaced or paid off. I refused to use the offer of a new phone through Fido as the company continues to use GWG Warranty Canada Limited as an insurance agent. I do believe that it is not a healthy business practice to lie to customers. And this is exactly what happened with the insurance policy for a phone replacement guarantee by GWG Warranty Canada Limited. All the staff I talked to was eminently nice and courteous - but did not manage to resolve the issue which was escalated to other nice and courteous people and so far no good had come out of it. More information available upon request.Desired Settlement: I do require to receive the money due to me under the contract and I will be glad to be compensated for the time spent on the matter as well. I will be even happier if I am the only victim of such policy from GWG Warranty Canada Limited, but I sincerely doubt as I was told several times that there was not enough staff to process all the claims and this is why the cheque for me was delayed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you very much for all the work on my behalf in resolving the problem cited above. As my records with Global Warranty Group, LLC does not inspire confidence, I would be glad to see first the cheque that is sent to me as per the information from them and be sure that it will clear with my bank.

As the cheque is for $425, I presume that the extra $50 are a compensation for all the troubles I have to go to in order to receive the compensation in accordance with the insurance policy. That makes around $5 per e-mail or phone call. But may be the cheque will be accompanied by an explanation letter - I will keep you posted about it.

Once again, thank you very much for your kind assistance in the above mentioned file.

Sincerely,

Business

Response:

check #[redacted] for $425.00 was sent on 2/*/14 out of our ** office

Review: I have a small business acct with a local cell phone carrier here in [redacted]. I have I insured and paid for the warranty for three phones. In October 2013, I filed a claim for the 3 phones and paid for the deductible of $100 each and promised that I will get the replacement phones. A week later, I called and I was told that they can't Get the phones but will send me $699 cheque for one phone. I have 3, so I was told I will get 3 cheques in total. Ive been waiting for over 3 months now, going on 4 months and no Cheques. Every time I call they change their processing timeline. Im very frustrated as there's no action on their part. I think Ive been scammed. Please help.Desired Settlement: I need for the cheques to be processed and sent to me as soon as possible.

If the cheque is not possible, western union is also a form of payment I will take. This company needs to be penalized for what they are doing to the us. Theres so many complaints against this company that immediate and firm resolution.

Business

Response:

check #[redacted], and [redacted] were all mailed from our [redacted] offices.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however until I have the cheques in my hand and successfully cashed them, this matter is not resolved yet.

Sincerely,

Review: Filed claim for lost phone January *, 2014. Paid $100.00 deductable at that time. Filed police report, as required. Faxed copy of report to ###-###-#### on 1-**. Was told on 1-**, that they didn't have phone and offered $400.00 settlement. I accepted and have heard nothing from them since. Numerous calls to their call center. no return calls. e-mails to customer service, no response. Keep being told there is nothing they can do, that they provide info to the company.Desired Settlement: $400.00 as agreed upon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have received a check for the full amount of $400.00.

Global Warranty check #[redacted] dated 2-**-2014

Sincerely,

Review: On Dec. of 2012 I purchased an Apple IPhone and purchased Wireless protection insurance through Global Warranty Group in the amount of $150. My phone was lost in in Nov. 2013. I filed a claim with Global Warranty Group and was informed by E-Mail that my claim had been approved and that a charge of $150 was placed on my credit card. I was also told that they were out of stock of replacement IPhones but I could receive a check for $600 in lieu of a new phone, which I agreed too. As of March **, [redacted]I have not received my check. I have contacted the customer/ complaint dept of global warranty group so many times I have lost count. I have also sent at least 50 E- Mails as directed by their customer service dept. All I get is the run- around and no re- imbursement. PLEASE PLEASE help me get the money I am entitled to. I have seen through the inter- net they are pulling the same scam with many, many, many other people. Again PLEASE give me any assistance that you can,all they do is give excuses and lies - I truly need your help. I have been advised by Global Warranty Group that my claim number is [redacted]Desired Settlement: I want the money from Global Warranty Group that I am entitled to. For your information the customer service number for Global Warranty Group is ###-###-#### and the E- Mail address they gave is [redacted]. THANK YOU in advance for any help you can give me.

Business

Response:

check #[redacted] for $650.00 sent 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I needed to advise you that I was contacted by Global

Warranty Group with a response after being contacted by you. I was sent an E-

Mail from a person named [redacted] from I assume their customer service dept. It

stated check no.[redacted] in the amount of $650 had been issued to me on 3/**/14.

As of 3/**/14 I have NOT received the check. I sent [redacted] AN E- Mail informing

her that I have not received the check.

Due to their "stalling" practices I have

experienced with them for months and months I desperately still need your help

in getting the money I am entitled to. THANK YOU so much for your time and

assistance in this matter.

Sincerely,

Business

Response:

customer needs to allow at least a week for the check to arrive. this is not a stalling tactic the check did go out

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have received the check thanks for all your help.

Sincerely,

Review: Lost my phone in september 2013, filed a police report, met all the requirements.. was told that I'd recieve a cheque instead of a handset.It's

April 2014 and no sign of chque, all they say is that issue is being escaleted which is not true.Desired Settlement: Refund-Check

Business

Response:

check #[redacted] for $719.00 mailed USPS on 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an insurance plan for my smartphone in August 2013 through Ensquared and the Global Warranty Group for $99. On Wednesday 4/**/2014, my smartphone was damaged and I filed a claim. Since the company was unable to locate a replacement phone for me, I was told over the phone by a customer service representative that they would instead issue me a check for $600. I was promised an immediate email or phone call from their claims processing department to verify the status of my claim and provide me with an estimate of the time until I receive the check. I would like a firm answer on when the check will be mailed for several reasons.

First, the customer service representative to whom I spoke could offer no estimate on how long it would take to receive the check, and would not provide a phone number for their claims processing department. Second, I have not yet received a phone call or email back from the claims processing department, as I was promised. Third, there are numerous complaints posted online from customers who have not received a check from the company, even after months of waiting and numerous phone calls. Fourth, I just spent a considerable amount of my own money buying a new cell phone off-contract, and would like to be reimbursed ASAP. Fifth, the money seems to be flowing in the wrong direction. On 4/**/2014, my credit card was charged $775 by Global Warranty Group. This includes a $75 deductible for my claim and a $700 "hold," which I was told will be removed after I receive my check, and I send in my damaged phone. Global Warranty Group appears to move very quickly when it comes to billing my credit card, but is unwilling to provide a firm answer on when my claim will be resolved.Desired Settlement: Since the company has stated that they owe me a check for $600 for my claim and I have already purchased a new cell phone, I would like to know when this check will be mailed.

Business

Response:

check #[redacted] for $600.00 sent 5/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'd like to wait until I receive and deposit the check before closing my complaint. Assuming I do receive the check in the next week or two, then I'll be satisfied with the company's response.

Thanks,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They promised to send me 550 dollars for my cellphone replacement in January and I have yet to receive a check.

In the beginning of January I called to tell them my phone as stopped working. They said no problem. Told me to send my phone to them within 30 days and they would charge my visa $300 until they received my phone at which they would send me a new htc one phone. They called the next day and told me they did not have this phone in stock so could they send me a check for $550 instead. I agreed. I waited about a week but I was [redacted] pregnant and I needed a phone so I went to Rogers and got a new iphone. I put this on my line of credit. I have been waiting for this check. I did send my phone back and they have given my $300 back. I have called every month and they just say that their accounting department is backed up but they have sent an email asking for a update which they told me I should receive a response in 48 hours which I have never received. I called again today and asked to speak to a [redacted]. They told me their was no one else. That all she can do is send another request. At this time I don't know if this is a scam since they had no problem charging and crediting my visa within days. I would just like to receive my money to pay my line of credit as I'm on maternity. Thank youDesired Settlement: I would just like my check for the $550.

Business

Response:

check #[redacted] for $578.00 sent 7/*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We had sent in my daughter's cell phone to the Global Warranty Group this past February. We had received this email once our deductible was paid. We received the tracking information and sent the phone (have copy of this). It was delivered to them 2/*/14.

Dear ________,

Thank you for choosing The Wireless Protection Program. We are pleased to inform you the deductible for your Broken cell phone claim has been approved and completed.

Your credit card was processed on 2/*/2014 and a charge of $75.00 was placed on your credit card from Global Warranty Group.

Shortly, you will be receiving an additional email containing the shipment tracking information for this cell phone.

The Wireless Protection Program Claims Department

Please do not respond to this email as this email box is not monitored.

We did not receive an additional email with tracking information, so we called in to check on the status of the phone (a few weeks later) only to find that it was on back order and they did not know how long the process would be...they would notify us. We did not hear anything within the next few weeks so called again. This time we were told that the phone was no longer available so we were offered a refund check which we agreed to. Again, they could not tell us how long this process would take and would notify us. We did not hear anything, so we called again to check the status of our refund..they again did not know how long the process would be. Well, it has been almost five months and nothing has been resolved and my daughter is out the $75 that initiated the claim not to mention money towards a new phone. This was supposed to be a four-day turnaround. Very upsetting! We ended up going through our provider to purchase another phone for our daughter. It is sad that we pay to have insurance and this is what happens. This was very unfortunate for my daughter...we do not want this to happen to anyone else.Desired Settlement: We would like Global Warranty Group to follow through with what was promised to us.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Business

Response:

check #[redacted] for $580 sent 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased iphone5 insurance from this company at the Verizon Wireless store in [redacted] which was a two year warranty for approximately 175.00. I filed a claim December *, 2013 within the time frame of the two years. They charged my credit card for an additional fee of $179.00 fee for a deductible which was in the contract. They said my replacement phone would arrive in 2 to 3 business days and my broken phone was to be shipped back to them within thirty days or my credit card would be charged an additional $475.00. I never received the replacement phone, and called the next week. They told me they did not have the phone in stock and would send me a check for $650.00 to arrive within 10 to 14 business days. Those days came and went and I have not received a check from them as of today. They charged my credit card an additional charge of $475.00 on January [redacted] because they have not received my broken phone. So basically I have paid $175 for a warranty, another $179 for deductible, and $450 to this company, a total of $804 and have not received a penny from them. This appears to be some kind of scam. I have called the customer service department everyday for two weeks, and they cannot tell me when a check will be sent. They also have no number to call to file a complaint. Their contact number is a fax number. Today, I called the verizon store I purchased the warranty from, and they are working on helping me to resolve this issue. This Global Warranty Group has very poor business practices, and I would never recommend them to anyone. What warranty contract charges a person $804 on their credit card when they are suppose to be giving me money? Something is very wrong with this situation.Desired Settlement: I want them to honor their contract with me. I paid for the warranty and the deductible. I would like a check for $650 which was promised by the warranty company since they did not have a replacement phone in stock, and a refund of the $475 they charged my credit card for not receiving my old phone. I can't ship my old phone until I get a replacement, and I can't get a replacement until they send me the $650.

Business

Response:

Check for $650.00 was mailed out of our [redacted] on 01/**/2014. The hold will be refunded once the broken phone is returned.

Review: I made a claim for my phone in Oct 8/** and the claim was processed on oct **/13 for a cheque and I still have not received after they said 10-15 business days and it has now been 8 weeks and counting.

Product_Or_Service: warranty for cell phone

Account_Number[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want to get the 250 dollar that was agreed apon and would like to get the issue resolved to get my bill for the phone looked after as that is what I waiting to do to clear up and get my bill back in order. I just want what was agreed apon and when it was supose to be.

Business

Response:

Check #[redacted] for $250.00 was sent out on 1/[redacted]14 from out ** office, I apologize for the delay

Review: We filed a claim on a cell phone back at the end of December. We were told the phone could not be replaced because they were not longer making the phone. Therefore, they would be sending us a check to cover the cost of the new phone. In the meantime, we purchased a new phone. We have yet to see a check and it is 2 months later. I have called several times and I get different stories every time I call. I have heard, your check has been mailed, you should see it in 10 to 14 business days, if we mailed you a phone you would have it by now, the accounting department is backed up, we can't tell you when your check will be mailed, you should have your check by now... You can only talk to customer service and then they 'escalate' the call to another department. I am told each time this escalation department will call be back and no one ever does! It is getting a little frustrating that no one can give us an answer and we already purchased the phone thinking the check would NOT take this long. Also, we had the Verizon store that sold us the policy call about our claim and they got the same run around.Desired Settlement: We just want to be reimbursed for the phone we purchased because they assured us they were sending a check for $550 to replace the phone. Or an honest answer on when the check is being sent out.

Business

Response:

check#[redacted] for $550.00 mailed 3/*/14

Review: I have had a very difficult time working with Global Warranty Group’s Wireless Protection Program and have been waiting now for over two months for a check that will reimburse me for my missing iPhone 5, 16 GB.

Not only did I pay for the insurance itself when I purchased my original iPhone at Verizon Wireless Zone, but I also paid the $179.00 deductible to receive a new phone (payment made on 12/**/13,, claim approved on 12/**/2013). Per what I had read on the website [redacted]) I anticipated receiving my replacement phone within “24-48 hours.” I never received the phone, but rather received a call from a Global Warranty Group representative on December ** indicating that the iPhone 5 was no longer being manufactured and I would be receiving a check in the mail for the retail price of the iPhone 5c 16 GB, $549.00 (this price was supposed to be comparable to what I paid when I first purchased the iPhone 5).

I completely understand that the iPhone 5 was no longer being manufactured and I appreciated Global Warranty Group’s call, their honesty and the update (please note, every representative I have spoken with has been extremely friendly and engaging). But there are two major issues worth addressing:

1. I was told that I would be receiving $549.00 – the retail cost of the iPhone 5c. My purchase of the iPhone 5 is not comparable to the iPhone 5c (a cheaper version of the phone). My purchase was comparable to the iPhone 5s. I was not aware of this – I simply trusted Global Warranty Group – but was told by an Apple representative that I was being withheld an additional $100. The check should have been for $649.00 since that was the retail price of the iPhone 5 when I purchased it with my Verizon plan. (I paid a total of $687.94 with tax).

2. And most importantly, I have NOT received a check yet. I was sent an email on December ** that my claim had been approved and completed, but still, nothing has come in the mail. I have made calls on January *, 2014 and February *, 2014, and sent an email (with similar content to this complaint) on February **, 2014. Each time I called, the customer service representative indicated that the check was going through an expedited process and would be sent quickly (no specific dates were ever given/available).

Replacing a phone is very expensive and I do not have the means to do so without some support. That is why I pay for insurance and trust companies like Global Warranty Group to help. I went nearly 3 weeks without a phone because I could not afford one and finally, when no check had come, decided to borrow money to purchase one myself. So when you calculate the insurance I paid for, plus the payment I made to Global Warranty Group for my replacement phone, plus the cost of a new phone (I paid a total of $687.94 with tax for my phone) I am nearly $1,000 in the hole. This is absurd and unacceptable and having to pay interest on my borrowed money is making this very difficult on me.

I will also be filing a separate complaint against Verizon Wireless Zone for selling this insurance.Desired Settlement: I would like to receive my deductible of $179 + the $687.94 I paid for the phone. Additionally, I would like to be refunded for the insurance I paid for initially (I will file a separate complaint with Verizon Wireless Zone).

If I do not receive payment within 30 business days, I will consider legal action.

Business

Response:

check#[redacted] for $550.00 for 3/*/14

Review: In Oct 2013 my Apple iPhone 4S was damaged. GWG was the issuer of insurance on the phone. When I requested a replacement, GWG stated that none were available and asked if I would take $650 instead of a replacement phone. I accepted the offer. A check was supposed to be sent to my home.

After several attempts to contact GWG via their customer support phone number ###-###-#### I was told the matter had been reviewed and the money should be forthcoming shortly, The company never gave me a status update or the payment after numerous calls and attempts to receive a status update.Desired Settlement: I would like my $650 as promised.

Business

Response:

check #[redacted] for $650.00 was sent out of our ** office today 3/*/14

Review: I bought a cell phone insurance policy for two phones, samsung galaxy S3 and Samsung Galaxy S4. One broke dec **, 2013. I put a claim in. Deductible was put on my mastercard that day. They called a week later and told me no phone was available and would I accept a check in the amount of $578. I said yes. Still waiting after weeks of escalating the call and no resolution. Their escalation department does not take calls during the day. You have to leave them an email to get them to call you back, if they ever do. And no [redacted] or [redacted] in the office I talked to ever.

Now I have another phone Samsung Galaxy S4 that is broken, claim processed on my card, deductible of $130. No phone available so they offered another check for $700. Told them I did not want to do this as I still have not received the first check from over 2 months ago. They said that all they could do after that was refund the deductible to my card. No replacement, no money, nothing else. So I accepted the check yet again. I have sent in both phones to their company (otherwise they hold at least $380 per phone on your card until the claim is closed).

No resolution, no check, no phones, no offer of another phone. No one to talk to in management.

Was contacted by an [redacted] of the [redacted] office to say they dont usually deal with checks, only replacement phones hence the time delay, and that my check for the first phone should be delivered sometime approx. this month (verbatim).Desired Settlement: I want either the replacement phones (Samsung Galaxy X3 and Samsung Galaxy S4) or the said checks in the amounts of $578 and $700 respectively as soon as possible as I need to replace my phones for business purposes.

Business

Response:

Customer filed her claim 2/**/14 said wanted to send in phone first so we received the phone on 2/** and deductible was paid on 2/**. We contacted the customer on 2/**/14 and offered her the check on $700 which she accepted. Since she accepted the check on the [redacted] we have had 2 business days please allow some time to process the check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are 2 claims by myself and my boyfriend for 2 different phones through this company. One for a claim from December **, 2013 (samsung galaxay S3) offered a check for $578 on December **, 2013, which I accepted. Have been waiting ever since for that check. The check has not come and it has been escalated and not dealt with to my satisfaction. Have not been able to replace the first phone because of it.

Now there is a second claim (the one to which they are referring to) for a samsung Galaxy S4, and a check was offered (as stated by GWB) for $700 and I accepted it (albeit unwillingly) as the first check has not come yet from December 2013.

I should be receiving a check from over 2-1/2 months ago for $578 (to which there was no mention) and another check that was just offered last week (February **, 2014) in the amount of $700.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thanks so much. What about the second claim? Is it going to be another 3 months before I see that money?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $700.00 was mailed out of our ** offices on 3/*/14

Review: - Sept. ** 2013 bought cell phone from VERIZON store in [redacted] and paid $100 for insurance recommended by clerk in case of loss or accident. Cell would be replaced at no cost.- Feb. **, 2014 accidentally dropped cell and touch screen cracked. VERIZON did not replace cell as promised, instead gave me number to contact insurance company to have cell replaced by mail- Insurance company asked me for $75 deductible and offered to send me a new phone while putting a hold for $340 on my credit card to ensure I would return damaged phone to them after receiving new one- Two days later, insurance company called stating my phone was not in stock and they would instead send me a check for $550 to buy my own cell- Today, * March 2014 I have not received promised check. I called the insurance company GLOBAL WARRANTY GROUP ###-###-#### requesting status of claim. I was told checks like mine normally take between weeks to months to be mailed! I expressed my indignation with such practice while my phone is not a 100% functional. The answer was she could submit a request to expedite check, but from her experience, it would be to no avail. After insisting, I got to speak to a [redacted] who promised to have someone call me immediately to give me a time frame for check delivery. No one has called and looking at similar complaints on line, I frankly don't expect to hear from them at all. http[redacted]Desired Settlement: - Mail me a brand new cell phone immediately as was offered when I paid the $100.00 upfront with VERIZON OR- Mail me the check for $550.00 immediately so I can buy new cell phone myself OR- Refund me the original $100.00 paid upfront plus the $75.00 deductible IMMEDIATELY so I can get out of my contract with VERIZON and buy a new phone with a more reliable carrierNeedless to say VERIZON is also at fault here and deceiving trusting and loyal customers

Business

Response:

check #[redacted] for $550.00 was sent out of our ** offices on 3/*/14

Review: I have purchased extended warranty

They said that they will send a cheque.

It's been almost half year. I call them everyday and they say that they are working on it with accounting dept and says they will call back

they have never called back

handset : ###-###-####

IMEI :[redacted] Samsung NoteDesired Settlement: $700

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not get my cheque and I can't be patient anymore as its been over half a year

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $630.00 sent 6/**

Review: On December [redacted], 2013 I processed a claim for a broken cell phone with GWG. They took the deposit of $300+ dollars and the deductible of $95.00 for a replacement phone. The deposit was in case I did not return the broken phone. I received a phone call from a GWG rep on Dec [redacted] indicating that my cell phone was no longer available and they would instead send me a check for $585.00 if it was OK with me. I accepted the offer and proceeded to purchase a new phone, then sent my broken one back to Global Warranty. Below is the tracking info pulled from the claim tracking, it has not changed since January.

CLAIM INFORMATION Customer Name Claim Date Wireless Number Make Model Tracking number Date Shipped [redacted] 12/**/2013 [redacted] Samsung Galaxy S3 Your replacement phone has been ordered Your (Samsung Samsung Galaxy S III 16GB-BLUE) Phone was received on 01/**/2014 Your replacement phone is being ordered on 12/**/2013 We will send you an email with the tracking information as soon as your phone is shipped. Your deductible was received on 12/**/2013 Privacy Policy TRACKACLAIM.com is owned and operated by Global Warranty Group, LLC. Coverage varies by program, certain programs may not be available in every state, eligibility varies by device.

COPYRIGHT 2009 GLOBAL WARRANTY GROUP, LLC.

I have repeatedly called and get the same response every time. " I am sorry but I will need to escalate this, there is nothing I can do". I sent an email to GWG at [redacted] back in early February and never received a response. It is now April [redacted] almost 4 months since the claim was started. GWG has taken my deductible of $95.00, has my broken phone and has not sent me the check of $585.00 as indicated. At this point I am extremely angry.Desired Settlement: I would like the $585.00 that GWG owes me plus the $95.00 deductible as an inconvenience fee. Currently they are in every sense of the word thieves as they have taken my deductible and not provided me a replacement phone equivalent or greater than the Samsung Galaxy S3. Should this not be settled I will have no choice but to file a claim in court and that claim will be far greater than $585.00

Business

Response:

check #[redacted] for $578.00 sent 7/*

Review: I have insurance on my cell phone with this company. I sent in the phone (###-###-#### is number trying to get replaced) back in April 2014. I have called maybe a week and a half later. I was told they didnt have a phone and would issue me a check for $600 for the phone. A check was confirmed for me to get on April [redacted] 2014. I still have not gotten the check or a new phone. I have called every couple days to find out the status of my claim and they say it is still being reviewed. After months of calling I asked them for their company name and address and told them I was taking this to the Revdex.com. They gave me the information. I am at a point I have no idea how to get the money they told me I was getting for the phone, yet they still continue to take out the money to pay for the insurance of the phone.Desired Settlement: I would like to get the check for the claim I filed and was told I would get.

Business

Response:

check #[redacted] for $600.00 sent 7/**/14 via USPS from our ** offices