Global Warranty Group

Review: This "insurance" company is a complete scam. it has been a month since I submitted the claim for my phone and paid my deposit. I have yet to see a check. I was told I would have a phone in 2-4 days when I first filed this claim, then a day later I learned that the company did not even have a phone to give in stock to give me! I had to call them asking when it would be sent to get that info. I was then told I would have a check of $450 within one week, so, I bought the phone again, myself at my cost of $460 after shipping and tax.

It has now been a month and I have received nothing. I have called the customer service line 15+ times, requesting an update each time. I have been "GUARANTEED" each time that I will receive a call from the accounting department within 24-48 hours. I have not received a single call. I call customer service and every time I am told the same thing, that the check is "processing" and that I will hear from the accounting department within 24-28 hours. Yet nothing happens.

Looking online, I see the same story reported again and again from others. This "insurance" company does not honor their contract terms. They do not send people replacement phones and they do not send people checks. This business needs to be shut down as it is nothing but a scam.Desired Settlement: This "insurance" company needs to deliver on their WRITTEN CONTRACT and send me the check of $450 that I have been promised. Otherwise, they have taken my initial payments to set up insurance, my monthly payment AND my deductible fees, for absolutely nothing.

Business

Response:

check #[redacted] for $450.00 sent 7/*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I can not accept this response until the check arrives in the mail. I have been told previously by one of their customer service representatives that a check had been mailed, yet it never arrived. I was then told my another customer service representative that nothing had ever been mailed. Hopefully it will arrive by early next week (if not this week, due to the holiday), and this can be resolved.

Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I just received the check and deposited it, things should be good as long as it clears... Thank you so much!

Review: I filed a claim for a broken cell phone that I had under warranty on March *, 2014. On March *, 2014 I received a phone call stating that the company did not have the phone in stock and that they would send a check for the value of the phone ($350) so that I could purchase a new phone. After a week, I did not receive the check so I called to check on the status ( March **). At the time I was 8 months pregnant and the cell phone (which belongs to my husband) was needed as he travels for work. I was told they would escalate the claim and that someone would contact me via phone. I did not receive a phone call or follow-up so I called again on March [redacted]. I was told the same thing however I still did not receive a follow-up. I continued to make numerous phone calls and never received a follow up phone call about the status of my check even though each time I was told that I would receive a phone call. I made a final phone call on April [redacted] once again and once again never received a phone call even though I was told I would within a day or two. I finally received an email on May [redacted] that stated they were finally looking into the status of the check. That was the only information given. It is now May ** and I have not heard from them since nor have I received the check. I had to purchase the phone with my own money and I am still waiting to be reimbursed! They had no problem taking the 75$ deductible out of my account the day after I filed the initial claim however they have taken over two months to send me the check!Desired Settlement: A phone call, they 350$ check and my deductible reimbursed.

Business

Response:

check #[redacted] for $350.00 sent 7/*/14 via USPS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an insurance plan for my smartphone in August 2013 through Ensquared and the Global Warranty Group for $99. On Wednesday 4/**/2014, my smartphone was damaged and I filed a claim. Since the company was unable to locate a replacement phone for me, I was told over the phone by a customer service representative that they would instead issue me a check for $600. I was promised an immediate email or phone call from their claims processing department to verify the status of my claim and provide me with an estimate of the time until I receive the check. I would like a firm answer on when the check will be mailed for several reasons.

First, the customer service representative to whom I spoke could offer no estimate on how long it would take to receive the check, and would not provide a phone number for their claims processing department. Second, I have not yet received a phone call or email back from the claims processing department, as I was promised. Third, there are numerous complaints posted online from customers who have not received a check from the company, even after months of waiting and numerous phone calls. Fourth, I just spent a considerable amount of my own money buying a new cell phone off-contract, and would like to be reimbursed ASAP. Fifth, the money seems to be flowing in the wrong direction. On 4/**/2014, my credit card was charged $775 by Global Warranty Group. This includes a $75 deductible for my claim and a $700 "hold," which I was told will be removed after I receive my check, and I send in my damaged phone. Global Warranty Group appears to move very quickly when it comes to billing my credit card, but is unwilling to provide a firm answer on when my claim will be resolved.Desired Settlement: Since the company has stated that they owe me a check for $600 for my claim and I have already purchased a new cell phone, I would like to know when this check will be mailed.

Business

Response:

check #[redacted] for $600.00 sent 5/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'd like to wait until I receive and deposit the check before closing my complaint. Assuming I do receive the check in the next week or two, then I'll be satisfied with the company's response.

Thanks,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We were recommended to this company by a Fido Cellular provider for Cell Phone Insurance. We filed a claim with Global Warranty Group back in December, 2013. Our option provided by Global Warranty Group was to send my phone back with a 100 deductible to see if phone could be replaced with new later to find out they dont have that phone and would be issuing a check in the amount for the full retail value of the cell phone. In the course of almost 8 months, we have persistantly tried to get a status update from customer service. They have been unable to assist us with this request. We have contacted Global Warranty Group on a weekly basis since we filed our claim. They will not allow us to speak to someone in accounting or a memeber of management. The status is always the same no matter who we talk to. The last email we received on June **, 2014 from an Escalation Representative read: " All processing steps have been completed with your claim and we are now waiting for accounting to issue your check. We are working to obtain the status/ETA on your check. When it has been confirmed that your check has been issued you will be provided a check # and the date. We understand the frustration in this delay and we will do everything we can to assist in getting this issue resolved. We apologize for the inconvenience. Your claim will be monitored on a daily basis until we get confirmation that your check has been sent. Your patience is appreciated.." I honestly believe nothing has been done with my claim or the check that is rightfully mine. I have gone months wtihout a cell phone and have continually paid a cell phone bill with data included on a phone I do not have. The delay and lack of customer service is unacceptable.Desired Settlement: A check in the amount of the retail value of my LG Optimus 2X (from when claim was made back in December, 2013) - Express our disappointment to a member of Upper Management - Our full deductible returned ($100) - Some sort of compensation for bills paid on a cell phone we didn't have (as well as time & suffering)

Review: Purchased insurance through [redacted] for protection on cell phone if damaged and the insurance was through Global Warranty Group. In January 2014 the screen in the phone broke and they did not have a phone to replace it. So I was offered a cheque for $600.00 which I agreed to. I waited some time for the cheque and it never came. I called and they said that in their notes it showed that the $600.00 was okay'd to be sent out that I should receive it soon. So I purchased a new phone out of pocket and the cheque never came. I received an email from the GWG on June **, 2014 that said:

Dear [redacted]

We are working to obtain the status/ETA on your check. An escalation has been sent to the supervisor to follow up with accounting to have your check # and the date. We understand the frustration in this delay and we will do everything we can to assist in getting this issue resolved. We apologize for the inconvenience. Your patience is appreciated. Thank you [redacted]/ Escalation Representative [redacted]Desired Settlement: I would like a refund of $600.00 in the form of a cheque as they offered me in January 2014

Review: I made a claim for my phone in Oct 8/** and the claim was processed on oct **/13 for a cheque and I still have not received after they said 10-15 business days and it has now been 8 weeks and counting.

Product_Or_Service: warranty for cell phone

Account_Number[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want to get the 250 dollar that was agreed apon and would like to get the issue resolved to get my bill for the phone looked after as that is what I waiting to do to clear up and get my bill back in order. I just want what was agreed apon and when it was supose to be.

Business

Response:

Check #[redacted] for $250.00 was sent out on 1/[redacted]14 from out ** office, I apologize for the delay

Review: Lost my phone in september 2013, filed a police report, met all the requirements.. was told that I'd recieve a cheque instead of a handset.It's

April 2014 and no sign of chque, all they say is that issue is being escaleted which is not true.Desired Settlement: Refund-Check

Business

Response:

check #[redacted] for $719.00 mailed USPS on 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased iphone5 insurance from this company at the Verizon Wireless store in [redacted] which was a two year warranty for approximately 175.00. I filed a claim December *, 2013 within the time frame of the two years. They charged my credit card for an additional fee of $179.00 fee for a deductible which was in the contract. They said my replacement phone would arrive in 2 to 3 business days and my broken phone was to be shipped back to them within thirty days or my credit card would be charged an additional $475.00. I never received the replacement phone, and called the next week. They told me they did not have the phone in stock and would send me a check for $650.00 to arrive within 10 to 14 business days. Those days came and went and I have not received a check from them as of today. They charged my credit card an additional charge of $475.00 on January [redacted] because they have not received my broken phone. So basically I have paid $175 for a warranty, another $179 for deductible, and $450 to this company, a total of $804 and have not received a penny from them. This appears to be some kind of scam. I have called the customer service department everyday for two weeks, and they cannot tell me when a check will be sent. They also have no number to call to file a complaint. Their contact number is a fax number. Today, I called the verizon store I purchased the warranty from, and they are working on helping me to resolve this issue. This Global Warranty Group has very poor business practices, and I would never recommend them to anyone. What warranty contract charges a person $804 on their credit card when they are suppose to be giving me money? Something is very wrong with this situation.Desired Settlement: I want them to honor their contract with me. I paid for the warranty and the deductible. I would like a check for $650 which was promised by the warranty company since they did not have a replacement phone in stock, and a refund of the $475 they charged my credit card for not receiving my old phone. I can't ship my old phone until I get a replacement, and I can't get a replacement until they send me the $650.

Business

Response:

Check for $650.00 was mailed out of our [redacted] on 01/**/2014. The hold will be refunded once the broken phone is returned.

Review: On Dec. of 2012 I purchased an Apple IPhone and purchased Wireless protection insurance through Global Warranty Group in the amount of $150. My phone was lost in in Nov. 2013. I filed a claim with Global Warranty Group and was informed by E-Mail that my claim had been approved and that a charge of $150 was placed on my credit card. I was also told that they were out of stock of replacement IPhones but I could receive a check for $600 in lieu of a new phone, which I agreed too. As of March **, [redacted]I have not received my check. I have contacted the customer/ complaint dept of global warranty group so many times I have lost count. I have also sent at least 50 E- Mails as directed by their customer service dept. All I get is the run- around and no re- imbursement. PLEASE PLEASE help me get the money I am entitled to. I have seen through the inter- net they are pulling the same scam with many, many, many other people. Again PLEASE give me any assistance that you can,all they do is give excuses and lies - I truly need your help. I have been advised by Global Warranty Group that my claim number is [redacted]Desired Settlement: I want the money from Global Warranty Group that I am entitled to. For your information the customer service number for Global Warranty Group is ###-###-#### and the E- Mail address they gave is [redacted]. THANK YOU in advance for any help you can give me.

Business

Response:

check #[redacted] for $650.00 sent 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I needed to advise you that I was contacted by Global

Warranty Group with a response after being contacted by you. I was sent an E-

Mail from a person named [redacted] from I assume their customer service dept. It

stated check no.[redacted] in the amount of $650 had been issued to me on 3/**/14.

As of 3/**/14 I have NOT received the check. I sent [redacted] AN E- Mail informing

her that I have not received the check.

Due to their "stalling" practices I have

experienced with them for months and months I desperately still need your help

in getting the money I am entitled to. THANK YOU so much for your time and

assistance in this matter.

Sincerely,

Business

Response:

customer needs to allow at least a week for the check to arrive. this is not a stalling tactic the check did go out

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have received the check thanks for all your help.

Sincerely,

Review: I purchased an extended warranty on my cellular phone from Global Warranty through my cellular provider.

I paid over $100 up front for the coverage. My phone was damaged and I made a claim. The CSR made the claim and gave me two options.

Option 1. Pay a large sum of money and they ship me a phone within 4 business days. Then charge me a $90 deductible for the claim once my broken phone is received and refund the larger charge to my credit card. Which I was quite happy with since it was what I paid for.

Option 2. Send my broken phone in and once its received, be charged the $90 deductible and then they ship my new phone.

I decided on option 1. They charged my credit card $380 and then called me several days later to explain that a replacement phone was no longer available from their suppliers. They offered to refund my $380 and send me a cheque in the amount of $450 instead. And I still had to pay the $90 deductible.

I believe I made the original claim on Feb [redacted] 2014. I have called several times. Each time they promised to "escalate" the inquiry and have someone call me back.

Finally I called back again on April [redacted] and explained my frustration with how long this has taken and how no one has ever called back. The CSR said they would try again. This time I asked for a refund of the $90 deductible I paid as well as the cheque they should have sent me weeks ago. I also explained that if I did not hear back from anyone or did not receive a cheque by May */2014 I would be making this complaint to the Revdex.com.

I was originally supposed to receive a replacement phone in 4 business days. Over 2 months later and I have seen nothing and cent even get a returned phone call. The Rogers wireless dealer where I originally purchased the warranty plan has discontinued selling these warranty plans from having too many customer complaints. I urge the Revdex.com to warn consumers about this company.Desired Settlement: To resolve this complaint I would like a refund of the $90 deductible plus the $450 they offered me. And after waiting over 2 months Id like to see it fairly quickly.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business response was generic and impersonal to my actual case. Again my complaint is being blown off and ignored by the business.

This response was no better than what I received from the CSR when I called in. Thier response suggests that the company has internal problems. Perhaps if they can not deliver on thier products they should simply stop offerening them and focus on the many dissapinted customers such as myself.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $450.00 sent 7/**/14 via USPS from our ** offices

Review: I have insurance on my cell phone with this company. I sent in the phone (###-###-#### is number trying to get replaced) back in April 2014. I have called maybe a week and a half later. I was told they didnt have a phone and would issue me a check for $600 for the phone. A check was confirmed for me to get on April [redacted] 2014. I still have not gotten the check or a new phone. I have called every couple days to find out the status of my claim and they say it is still being reviewed. After months of calling I asked them for their company name and address and told them I was taking this to the Revdex.com. They gave me the information. I am at a point I have no idea how to get the money they told me I was getting for the phone, yet they still continue to take out the money to pay for the insurance of the phone.Desired Settlement: I would like to get the check for the claim I filed and was told I would get.

Business

Response:

check #[redacted] for $600.00 sent 7/**/14 via USPS from our ** offices

Review: On December [redacted], 2013 I processed a claim for a broken cell phone with GWG. They took the deposit of $300+ dollars and the deductible of $95.00 for a replacement phone. The deposit was in case I did not return the broken phone. I received a phone call from a GWG rep on Dec [redacted] indicating that my cell phone was no longer available and they would instead send me a check for $585.00 if it was OK with me. I accepted the offer and proceeded to purchase a new phone, then sent my broken one back to Global Warranty. Below is the tracking info pulled from the claim tracking, it has not changed since January.

CLAIM INFORMATION Customer Name Claim Date Wireless Number Make Model Tracking number Date Shipped [redacted] 12/**/2013 [redacted] Samsung Galaxy S3 Your replacement phone has been ordered Your (Samsung Samsung Galaxy S III 16GB-BLUE) Phone was received on 01/**/2014 Your replacement phone is being ordered on 12/**/2013 We will send you an email with the tracking information as soon as your phone is shipped. Your deductible was received on 12/**/2013 Privacy Policy TRACKACLAIM.com is owned and operated by Global Warranty Group, LLC. Coverage varies by program, certain programs may not be available in every state, eligibility varies by device.

COPYRIGHT 2009 GLOBAL WARRANTY GROUP, LLC.

I have repeatedly called and get the same response every time. " I am sorry but I will need to escalate this, there is nothing I can do". I sent an email to GWG at [redacted] back in early February and never received a response. It is now April [redacted] almost 4 months since the claim was started. GWG has taken my deductible of $95.00, has my broken phone and has not sent me the check of $585.00 as indicated. At this point I am extremely angry.Desired Settlement: I would like the $585.00 that GWG owes me plus the $95.00 deductible as an inconvenience fee. Currently they are in every sense of the word thieves as they have taken my deductible and not provided me a replacement phone equivalent or greater than the Samsung Galaxy S3. Should this not be settled I will have no choice but to file a claim in court and that claim will be far greater than $585.00

Business

Response:

check #[redacted] for $578.00 sent 7/*

Review: Filed claim for lost phone January *, 2014. Paid $100.00 deductable at that time. Filed police report, as required. Faxed copy of report to ###-###-#### on 1-**. Was told on 1-**, that they didn't have phone and offered $400.00 settlement. I accepted and have heard nothing from them since. Numerous calls to their call center. no return calls. e-mails to customer service, no response. Keep being told there is nothing they can do, that they provide info to the company.Desired Settlement: $400.00 as agreed upon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have received a check for the full amount of $400.00.

Global Warranty check #[redacted] dated 2-**-2014

Sincerely,

Review: - Sept. ** 2013 bought cell phone from VERIZON store in [redacted] and paid $100 for insurance recommended by clerk in case of loss or accident. Cell would be replaced at no cost.- Feb. **, 2014 accidentally dropped cell and touch screen cracked. VERIZON did not replace cell as promised, instead gave me number to contact insurance company to have cell replaced by mail- Insurance company asked me for $75 deductible and offered to send me a new phone while putting a hold for $340 on my credit card to ensure I would return damaged phone to them after receiving new one- Two days later, insurance company called stating my phone was not in stock and they would instead send me a check for $550 to buy my own cell- Today, * March 2014 I have not received promised check. I called the insurance company GLOBAL WARRANTY GROUP ###-###-#### requesting status of claim. I was told checks like mine normally take between weeks to months to be mailed! I expressed my indignation with such practice while my phone is not a 100% functional. The answer was she could submit a request to expedite check, but from her experience, it would be to no avail. After insisting, I got to speak to a [redacted] who promised to have someone call me immediately to give me a time frame for check delivery. No one has called and looking at similar complaints on line, I frankly don't expect to hear from them at all. http[redacted]Desired Settlement: - Mail me a brand new cell phone immediately as was offered when I paid the $100.00 upfront with VERIZON OR- Mail me the check for $550.00 immediately so I can buy new cell phone myself OR- Refund me the original $100.00 paid upfront plus the $75.00 deductible IMMEDIATELY so I can get out of my contract with VERIZON and buy a new phone with a more reliable carrierNeedless to say VERIZON is also at fault here and deceiving trusting and loyal customers

Business

Response:

check #[redacted] for $550.00 was sent out of our ** offices on 3/*/14

Review: I bought a cell phone insurance policy for two phones, samsung galaxy S3 and Samsung Galaxy S4. One broke dec **, 2013. I put a claim in. Deductible was put on my mastercard that day. They called a week later and told me no phone was available and would I accept a check in the amount of $578. I said yes. Still waiting after weeks of escalating the call and no resolution. Their escalation department does not take calls during the day. You have to leave them an email to get them to call you back, if they ever do. And no [redacted] or [redacted] in the office I talked to ever.

Now I have another phone Samsung Galaxy S4 that is broken, claim processed on my card, deductible of $130. No phone available so they offered another check for $700. Told them I did not want to do this as I still have not received the first check from over 2 months ago. They said that all they could do after that was refund the deductible to my card. No replacement, no money, nothing else. So I accepted the check yet again. I have sent in both phones to their company (otherwise they hold at least $380 per phone on your card until the claim is closed).

No resolution, no check, no phones, no offer of another phone. No one to talk to in management.

Was contacted by an [redacted] of the [redacted] office to say they dont usually deal with checks, only replacement phones hence the time delay, and that my check for the first phone should be delivered sometime approx. this month (verbatim).Desired Settlement: I want either the replacement phones (Samsung Galaxy X3 and Samsung Galaxy S4) or the said checks in the amounts of $578 and $700 respectively as soon as possible as I need to replace my phones for business purposes.

Business

Response:

Customer filed her claim 2/**/14 said wanted to send in phone first so we received the phone on 2/** and deductible was paid on 2/**. We contacted the customer on 2/**/14 and offered her the check on $700 which she accepted. Since she accepted the check on the [redacted] we have had 2 business days please allow some time to process the check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are 2 claims by myself and my boyfriend for 2 different phones through this company. One for a claim from December **, 2013 (samsung galaxay S3) offered a check for $578 on December **, 2013, which I accepted. Have been waiting ever since for that check. The check has not come and it has been escalated and not dealt with to my satisfaction. Have not been able to replace the first phone because of it.

Now there is a second claim (the one to which they are referring to) for a samsung Galaxy S4, and a check was offered (as stated by GWB) for $700 and I accepted it (albeit unwillingly) as the first check has not come yet from December 2013.

I should be receiving a check from over 2-1/2 months ago for $578 (to which there was no mention) and another check that was just offered last week (February **, 2014) in the amount of $700.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thanks so much. What about the second claim? Is it going to be another 3 months before I see that money?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $700.00 was mailed out of our ** offices on 3/*/14

Review: I have purchased extended warranty

They said that they will send a cheque.

It's been almost half year. I call them everyday and they say that they are working on it with accounting dept and says they will call back

they have never called back

handset : ###-###-####

IMEI :[redacted] Samsung NoteDesired Settlement: $700

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not get my cheque and I can't be patient anymore as its been over half a year

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $630.00 sent 6/**

Review: We had sent in my daughter's cell phone to the Global Warranty Group this past February. We had received this email once our deductible was paid. We received the tracking information and sent the phone (have copy of this). It was delivered to them 2/*/14.

Dear ________,

Thank you for choosing The Wireless Protection Program. We are pleased to inform you the deductible for your Broken cell phone claim has been approved and completed.

Your credit card was processed on 2/*/2014 and a charge of $75.00 was placed on your credit card from Global Warranty Group.

Shortly, you will be receiving an additional email containing the shipment tracking information for this cell phone.

The Wireless Protection Program Claims Department

Please do not respond to this email as this email box is not monitored.

We did not receive an additional email with tracking information, so we called in to check on the status of the phone (a few weeks later) only to find that it was on back order and they did not know how long the process would be...they would notify us. We did not hear anything within the next few weeks so called again. This time we were told that the phone was no longer available so we were offered a refund check which we agreed to. Again, they could not tell us how long this process would take and would notify us. We did not hear anything, so we called again to check the status of our refund..they again did not know how long the process would be. Well, it has been almost five months and nothing has been resolved and my daughter is out the $75 that initiated the claim not to mention money towards a new phone. This was supposed to be a four-day turnaround. Very upsetting! We ended up going through our provider to purchase another phone for our daughter. It is sad that we pay to have insurance and this is what happens. This was very unfortunate for my daughter...we do not want this to happen to anyone else.Desired Settlement: We would like Global Warranty Group to follow through with what was promised to us.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Business

Response:

check #[redacted] for $580 sent 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I put in a claim for a new cell phone as my battery was no longer holding a charge, I sent in my old phone and paid my deductable, I was informed that my phone was longer available for replacement and was told I would receive a cheque in the amount of $475.00. It has been 2 months since I began my claim with GWG and I have yet to receive my cheque. I have spoken with their complaint resolution department and emailed there Customer service department twice only to be told the accounting department are the only ones that know if the cheque has even been prepared and mailed and I keep being told that they will contact the accounting department and have my cheque processed however it has been two months and I have yet to receive my refund. For a company that boasts "our claims department will do everything they can to ensure you are not without one of your most valuable assets any longer than necessary" to be an unacceptable wait period. I would much appreciate your assistance in this matter. Thank youDesired Settlement: To receive my refund cheque in the amount of $ 475.00

Review: In Oct 2013 my Apple iPhone 4S was damaged. GWG was the issuer of insurance on the phone. When I requested a replacement, GWG stated that none were available and asked if I would take $650 instead of a replacement phone. I accepted the offer. A check was supposed to be sent to my home.

After several attempts to contact GWG via their customer support phone number ###-###-#### I was told the matter had been reviewed and the money should be forthcoming shortly, The company never gave me a status update or the payment after numerous calls and attempts to receive a status update.Desired Settlement: I would like my $650 as promised.

Business

Response:

check #[redacted] for $650.00 was sent out of our ** office today 3/*/14

Review: They promised to send me 550 dollars for my cellphone replacement in January and I have yet to receive a check.

In the beginning of January I called to tell them my phone as stopped working. They said no problem. Told me to send my phone to them within 30 days and they would charge my visa $300 until they received my phone at which they would send me a new htc one phone. They called the next day and told me they did not have this phone in stock so could they send me a check for $550 instead. I agreed. I waited about a week but I was [redacted] pregnant and I needed a phone so I went to Rogers and got a new iphone. I put this on my line of credit. I have been waiting for this check. I did send my phone back and they have given my $300 back. I have called every month and they just say that their accounting department is backed up but they have sent an email asking for a update which they told me I should receive a response in 48 hours which I have never received. I called again today and asked to speak to a [redacted]. They told me their was no one else. That all she can do is send another request. At this time I don't know if this is a scam since they had no problem charging and crediting my visa within days. I would just like to receive my money to pay my line of credit as I'm on maternity. Thank youDesired Settlement: I would just like my check for the $550.

Business

Response:

check #[redacted] for $578.00 sent 7/*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,