Global Warranty Group

Review: On paper the insurance offered by Global Warranty Group is actually relatively comparable to other phone insurance companies. At least in some research I have done. However my huge problem with Global Warranty Group came when I filed a claim for a broken Iphone 5 in January 2014. Since Apple stopped production on that model the company offered to give me a check for $550.00. This would be a fine substitution, but the company took no effort to contact me to tell me that they would be offering me a check instead of a phone. After a few days of waiting for my phone to come in the mail, I called the customer service who told me that they cannot replace my phone and that I will get a check instead. I was told this check is overnighted once processed.

Six months have gone by and still no check. I call customer service weekly (who are genuinely very kind...more on that later). There is no estimate of when I will receive my check, the answer I get is that the check is being processed.

When I ask to speak to a manager or someone in charge, I am told that the customer service line is actually a third party hired by Global Warranty Group and has no real contact with them. The only contact is digitally. I find this alarming, because it seems to me to be a sign that a company has problems if they have to delegate their labor in such a fashion. It makes me feel terrible for the customer service representatives, because they are left powerless, and are essentially punching bags for the very mysterious Global Warranty Group.

Global Warranty Group should change their name to Give Us Your Money For No Reason Group.

I paid $180.00 when I purchased my phone for the insurance policy.

another $180.00 when I filed my claim.

an initial 550.00 dollar hold was put on my credit card.

and I had to pay about 550.00 for a new phone that I purchased with my own money.

Thankfully I purchased the phone on my bank card and not a credit card, because the interest that would have accumulated would have made the situation all the worse.

Today is August [redacted] 2014 I just tried to make my weekly call to the customer service phone number, and the number seems to be disconnected. I went online to search for another number, and all associated websites with Global Warranty Group are offline.Desired Settlement: At this point I believe Global Warranty Group should offer me a full refund for the insurance plan I purchased which was about 180.00 dollars, the 179.00 deductible that was charged when I filed the claim, and the 550.00 dollars offered instead of a replacement phone. In addition to that, I believe Global Warranty Group should offer me compensation for the broken Iphone 5 I mailed to their offices. The phone had minimal damage and could have sold for about 100.00 dollars even in it's broken state.

Review: I purchased Insurance Coverage for my Samsung S3 through Global Warranty Group. On Saturday, May [redacted], I called to report a claim as I had lost of Samsung and needed it to be replaced. At that time, I was told 5 business days, I provided my Credit Card information and it was charged the $95.00 deductible on June [redacted] I logged onto the Online Tracker on Wednesday, June [redacted] and noted that it asked me to contact the company regarding my Claim (I was not contacted previously to this at all my GWG). I called GWG on June [redacted] and at that time was informed that they couldn't replace the Samsung S3 and asked if I would accept a cheque for $650 to replace the phone, I accepted. I waited until June [redacted] and contacted GWG to see if the cheque had been mailed out and at that time it hadn't been. I have contacted GWG on an almost daily basis asking for updates and I have received one e-mail saying that there accounting department is working on having it processed. As of today, I haven't received the cheque or a phone call from anyone at the company. I spoke with a fellow today and he indicated that I haven't received a cheque because GWG is having to send out a large amount of cheques and they are working their best. As a consumer, I feel like after 4 1/2 weeks, I should have been reimbursed as I have had to pay out of pocket for a new phone. Personally, I feel as though it is Business Fraud as I have paid my premiums and the deductible, but I haven't received the service that I paid for. I think that this company is having issues with these cheques and are waiting for more premiums and deductibles to wait to cover the funds for the cheques that they need to process.Desired Settlement: As a consumer, I believe that I shouldn't have to wait any longer, the cheque should be processed and sent via express mail asap.

Business

Response:

check #[redacted] for $650.00 sent 7/*/14

Review: I put a claim on my broken Sprint Galaxy S4 on 3/**/2014. On the date 3/**/2014 they charged my card for $100.00 the agreement of my deductible. The next day I contacted GWG to see about status of claim , they told me they couldn't get the model of my phone in stock and instead they offered me a check for $600.00 and I agreed to that. GWG said the check would take 2 to 3 weeks to get to me. I patiently waited and didn't receive the check or phone calls from GWG. I called numerous times and absolulutely got nowhere with customer service. They kept telling me that they were to escalate the situation to supervision and someone would get back to me within 2-3 business days.This conversation happened over and over for the last 5 weeks and again absolutely nothing has happened; they never tried to contact me. As of 4/**/2014 they charged my credit card of $301.00 because of the agreement of not returning the broken phone. I will return my broken phone when I get the check and I expect them to refund me the $301.00 when I return them my broken phone. I am very concerned and also disappointed as to the way they handle the situation because when you log onto GWG website to check my claim status it says date shipped 4/**/2014 and still says processing and then on bottom it says "this claim is closed". This is by no means, the way an insurance company should treat their customers. Especially when we are paying a lot of money for services that are not being honored.

Business

Response:

check #[redacted] for $600.00 sent 7/*/14

Review: Back in September 2012, I upgraded my phone to a Samsung Galaxy S3 and I bought your extra warranty protection for $129.99.

In January [redacted], 2014 I had filed a claim with your company and was given two choices:

- Return the phone and pay the $95 deductible and get the same phone or upgrade in return, or

- Pay the deductible of $95 and put a $381 hold on my credit card and they would send me my phone or equivalant or a check and I would return my broken phone to them

I decided to choose the second option because I could not be without a phone.

After that I had called back to ask the status and was told that they were sending me a cheque of $650, but it would have to go to some office for processing.

On the trackaclaim website it shows that the date shipped is February [redacted], it has been a month and I have not received anything. It does not take a month to process and send a cheque. Every time I call back to there call center I get the same answer, "Theres nothing we can do and that we can get them to give you a call"

I have calleda few times and I get the same answer and nobody ever calls meDesired Settlement: I would like a refund on the money that they have charged my credit card

Business

Response:

check #[redacted] for $650.00 was mailed out of our ** offices on 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thanks for responding, I received the Cheque yesterday 03/**, its a shame they didn't make any effort to make it come sooner especially after receiving a complaint through your site.

Maybe you can suggest to the business to improve there processes and procedures is that when they offer callbacks for them to actually follow through and let there call center have escalation procedures, as I mentioned in my complaint that nobody could ever do anything.

I come from a very established call center back round here in Canada and they have thorough procedures for complaints like this.

Anyways thanks again for your assistance, it is very appreciated

Sincerely,

Review: I purchased an insurance policy back in Nov 2012 from my local Verizon Wireless dealership when I purchased my Iphone 5 from them.

I submitted a claim this Feb **,2014 for a replacement phone due to a cracked phone screen.

I had to give them my credit card information to place a hold on my credit card for $600(price of the new phone) in case I didn't send them my damaged one, they would charge me for it.

They also charged that same credit card $150 for a deductible for the new iphone 5 they were sending out to me.

3 weeks went by... nothing, no phone, can't talk to anyone besides a call center employee. They told me it went to an "escalation team" would hear from them in 24-48 hrs... nothing.

On March [redacted] with nothing back from this company, I called them and reuquested them to cancel my claim. This would credit me back the $150 for the deductible of new iphone I never received and would also cancel the $600 hold on my credit card for me not sending them my damaged phone after I received new phone. I also requested a refund for the purchase of the policy that I purchased back in Nov 2012 since the policy served no purpose to me.

Having no confidence in this companies ability to do anything I decided to call them today, March [redacted] to verify my claim was cancelled... the cancellation I submitted on MArch [redacted].

spoke to a call center person again... that's all they allow you to talk to.... she said nothing cancelled yet, she would send to the "escalation team" This is the same team that my request for the new phone was sent to with no outcome for me. I have 5 days from today and my credit card will be charged $600 for a phone I didn't send back, because I never received the replacement. I [redacted] this company and every single review negative and exactly my complaint... insurance fraud. THey need to be stopped... shut down.Desired Settlement: this is what I want to happen, or I will contact a lawyer.

Hold of $600 taken off my credit card

$150 credit back to my card for the deductible I paid for new phone I never received

$150 refund for policy I purchased from Verizon Wireless... actually purchased for 2 phones, and this policy did nothing for me.

Business

Response:

GWG did not have inventory of the customer's phone one contract so rather than offer a check for the retail value we reached out to the customer's dealer We R Wireless and asked them to provide a BRAND New phone to the customer in store. We sent the Purchase Order #[redacted] on 2/**/14. It was GWG's understanding that We R Wireless was going to reach out to the customer when the phone was ready for pick up. The customer called on 3/*/14 to cancel the claim and get the hold and deductible refunded. In order to do that GWG had to verify that no phone had been given out for this PO in the We R Wireless store. We were waiting for confirmation from We R wireless which we received 3/**/14. The claim was cancelled and refunded the hold and deductible at that time. It does take 3-5 business days to reflect on the customer's account.

Review: Global Warranty Group has failed to deliver the warrantied product. My claim on a broken phone is now two months old. On the original claim date I was told a new phone would arrive in 2-3 business days with a shipping label to return my broken phone. I would be charged a $75 deductable and $275 would be held until they recieved my broken phone. The amounts were deducted, but over a week later no phone. I called customer service who informed me they could not replace the Samsung galaxy S4 and they offered a check of $625 in lieu of the replacement phone. This was January *, 2014 and now on February **, 2014 I have not recieved payment. When I call customer service i'm told they can not transfer me to a person that can answer my questions, but they will "escalate" my claim and someone will contact me within 2-3 business days. I have not been contacted after four requests for contact from someone who can answer my questions. There is no change to the status of my claim. When I log on to their "trackaclaim" website I get no information because the status says the claim is closed. I did my due diligence, paid in full on time, sent my phone on time and have reciept that they recieved the phone. Global warranty group has completely failed to honor the contract or follow through with their offer. With now 11 calls to customer service I am no closer to resolution and my attempts to resolve the claim are being ignored.Desired Settlement: I would like the check for $625.00 that we agreed on sent to me.

Business

Response:

check#[redacted] for $625 was mailed 3/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

As long as the business actually sends the check and this is not another deferment of responsibility.

Sincerely,

Review: Global Warranty Group claim

I called Global Warranty Group regarding a claim I wanted to make on a Samsung Galaxy S4 at the end of April ([redacted] I think). I was told I would be charged the $95 deductible which was on my credit card May [redacted]. They were going to send out a new phone in 24-48 hours and I had 30 days to send in my phone. When I did not receive the new phone I called. They said they were unable to find another S4 and offered me a cheque for $700 to replace mine. It is now July [redacted] and I have received nothing. I have made several calls and was told someone in accounting would call back and they have not. They told me that cheques take a little longer but they are processed every 3 weeks so going by that I should have had it by now.Desired Settlement: I would like the cheque for $700 as promised as I have already purchased a new phone.

Review: I bought a warranty for my cell phone through Bell with this company. Later my phone was stolen. I made a claim, along with a police report and paid a deductible. I was told the phone was discontinued and that a check was to be issued. I agreed for $730. This was in November 2013. I have called many many times and talked with nearly every customer service worker there, and they are all no use. They claim that the check is still processing. It has been 7 months. It is now the middle of June 2014. I asked to talk to a person in charge, there was none. I asked to talk to accounting and they said that they cant contact them. There is no way that the check is still processing. CTV here in Canada did a story on the news about how this company is ripping people off, there is also SEVERAL internet reviews/rants outlining how this company has treated "customers". I just thought I too would make it official and say I am one of the victims of this SCAM! Please help, I bhad to buy another phone on credit and now my union is on strike and I have no money. Please listen to the people and shut this business down!!!Desired Settlement: To get the check for $730 that is owed to me. ASAP.

Business

Response:

check #[redacted] for $730.00 sent 6/**

Review: I have been dealing with The Global Warranty Group since the middle of November 2013. On December [redacted] 2013 they told me the my cheque for $525.00 was being processed. I have been calling every two day to get an update on where my cheque might be and I still have received nothing. they always say that they will give me a call back but I have never once received a call or email about anything. I have tried to email the customer service email and still have received nothing. I was originally told that I would receive my cheque within two to three weeks which is understandable so I so went ahead and upgraded to a new phone. I now have a tab that is almost $600.00 as I am a full-time student and cannot work a lot so I have not been able to pay off the tab that I owe. This cheque that I am still waiting for is to go to that bill and I'm afraid that if I do not receive it soon that my phone will get cut off and that it will affect my credit as I have not missed any payments but have not been able to pay in full. I have also had extra fees added to my account for not paying in full. I feel that almost three months waiting on this chequs is not acceptable.Desired Settlement: I would like to receive my cheque asap. If its possible to receive a bigger amount the the $525.00 for my inconvenience and extra charges or something that would be great as well.

Business

Response:

check #[redacted] for $525.00 sent out of our ** office on 3/*/14

Review: It 's about an insurance warranty to my phone. I paid $120.00 for a 2year warranty to my phone. A year after the phone was lost, I submitted a Police report and all documents requested and paid a co payment of $75.00.

Global warranty could not replace the same phone so they agreed to refund me $400.00 which is less than the amount I paid for the phone but I agreed to take it anyway because I was desperate fora new phone.

All this happened on June [redacted] 2014. Till date , Sept [redacted], ie 3 months after, they have refused to answer my calls and my e mails.I am very angry and frustrated.Desired Settlement: $400.00

Review: I bought an insurance policy from the Global Warranty Group Wireless Protection Program on October *, 2013 for my Verizon Apple iPhone 5s 64 Gig Space Grey (the Verizon cell phone number is ###-###-####). The insurance policy is in my wife's name -- [redacted] -- because our Verizon account is in my wife's name; and the "activation number" on this Global Warranty Group Wireless Protection Program insurance policy is [redacted].

My iPhone, covered by this insurance policy with the Global Warranty Group Wireless Protection Program, broke on February **, 2014, and I filed a claim with the Global Warranty Group Wireless Protection Program on February **, 2014. My "claim number" is [redacted]. I mailed, via UPS, my broken iPhone to the Global Warranty Group Wireless Protection Program on February **, 2014.

The Global Warranty Group Wireless Protection Program received my broken iPhone on March *, 2014, and they said they would send me a check for $850 to replace my broken Verizon Apple iPhone 5s 64 Gig. Their Accounting Department approved my check on March **, 2014.

It is now April **, 2014, and I still have not received my check for $850. I have called the Global Warranty Group 19 times between February **, 2014 and April **, 2014 and they cannot tell me when I will receive my check for $850.Desired Settlement: I want to receive my check for $850 from the Global Warranty Group Wireless Protection Program.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I still have not received my check for $850. from the Global Warranty Group.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $850.00 sent 5/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On November [redacted] 2013 I filed with the company to replace my broken handset (Samsung Galaxy S4 Black) which under the terms of my contract with them allowed me 3 replacements, this being the first attempt at such. Upon speaking with a representative they notified me there would be a deductible for the claim and offered me the option of placing a 360$+ hold on my credit card allowing them to send me my new handset and refunding me the hold upon reception of the broken one. I allowed them to place the hold on my credit card and was assured I would receive my new handset in 5-10 business days. After receiving no contact for over 2 weeks I called them for an update on the situation and was told that they would send it to the escalation department and that they would call me back with an update on the file within 3 business days. I received no call back and after a week I called again to request an update.

After calling back once a week every week from late November to early February and getting the same line of "We will send an email to the escalation department and they will call you back or email you within 3 business days" and receiving only one call back to assure me that they were "working on a solution", I had spoken to a [redacted] who had told me that they were having issues replacing my phone and offered me a 700$ check to cover the cost of the phone. I accepted and was told that they would send it to accounting and it would be processed as quickly as possible. I asked them to give me a call back with an update on the situation when the check had been issued so I would know what is going on. Again they assured me that they would make a note on the file for the accounting department to give me a call back and to let me know.

It is currently April [redacted], 2 months after I was told I was to receive a check of 700$ to cover the cost of the phone. Regardless of how many times I call them I receive the same answer "We do not directly deal with accounting and cannot tell you when the check will be issued but, I will make a note on the file for them to contact you when it has been issued" and I have yet to receive even a single call back.Desired Settlement: The business has a responsibility to honor the agreement we made in issuing the check to cover the cost of the phone.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have stated earlier, this will be resolved when I receive my check for the 700$ promised to me months upon months ago. I have seen other complaints on the Revdex.com towards GWG and they have been settled within the MONTH of the initial complaint. It has taken to date a month and a half since my initial complaint to simply receive the SAME response I've been getting since NOVEMBER [redacted]. I do not want you to "look into it" as according to every CSR I have spoken to you have been "looking into it" since November [redacted] 2013.

I have given my policy number of [redacted] to a Revdex.com representative and I expect to have this resolved soon as this has been going on for over 6 months.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Sept * – claim put through for replacement phone via claims department phone # ###-###-####

Set * – deductible charged to credit card $179

Sept ** - phone shipped

Sept ** through Oct ** – replacement phone shuts down, screen goes black, charge not accepted.

Oct ** – stops in Verizon store to figure out what’s wrong with the replacement phone. Verizon looks and finds wires missing, not connected, screws on face plate missing,

Oct ** – call claim department for re-do on this claim from Sept *.

Speak to [redacted]. Ordered a new phone to be shipped. She confirmed the address to mail the phone to, the email address to send the shipping tracking info to. She told me to expect the phone in 2 business days – Oct ** at the latest.

Oct ** - Called claims department and got [redacted]. Confirmed the order was correct to ship a new phone. She indicated it would arrive within 2 business days. She confirmed all info.

Oct ** – Not received phone yet, so called [redacted] did not see any tracking number on her system. She referred me to the [redacted] website as “they have more up to date information” than she would have in the claims department. She also indicated she was sending this to the “escalation department”. She told me the escalation department would either email me the tracking info or call me. I asked for a call. No call or email from the escalation department.

Oct ** – Not received the phone, no info on [redacted]. I called claims department and got Aaron. He indicated nothing listed for a tracking number but the phone was shipped on 10/**. He said he would escalate the claim to the “escalation department” and they would call me with the information probably today but no later than 24 hours. No call received from the escalation department.

Oct ** – No phone, no calls or emails from the “escalation department” yet. So I called claims again. There was no record of an order for a new phone on [redacted] was the first individual to respond in the claims department. I asked to speak to [redacted] after she told me she could not find and tracking information. She assured me [redacted] would call me as her [redacted] was on the phone with someone and there were 2 other calls he was required to make before me.

[redacted] in claims department was called later in the day of Oct. ** as no [redacted] called me back. [redacted] told me [redacted]s were not able to make outgoing calls. I asked for her [redacted].

[redacted]) also had no information about the new order. He could not see a tracking number. He took all of the information again and also assured me that he was going to “walk” the information to the escalation department.

Oct ** – Checked [redacted] before calling the claims department. It indicates the phone was ordered on Oct **. So in essence every individual on this list prior lied about the order already being made.

[redacted] of the claims department could not provide me with any other info when I called this morning. She told me she would “click’ the button on her computer to ask the escalation department “customer wants a call back”. That is all she could do for me.

[redacted]) told me she has limited information about the redo claim . But now she says it was started on Oct ** (even though the web site [redacted] says it was ordered on 10/*/). She told me I have no way of speaking to anyone other than her department. Complaints can only be made by email to [redacted]. So here I am. I have asked [redacted] to please have escalation department call me.Desired Settlement: Replace the phone with a NEW phone.

A call from the escalation department from someone who has authorization to make a decision

Refund of my deductible that was paid on Sept * for a substandard phone and service

Business

Response:

Claim file # [redacted] a replacement phone was shipped and received by the customer. Shipped via UPS [redacted] delivered on 10/**/13. I apologize for the delays in getting your replacement to you. We have refunded your deductible of $179 back to your credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid in full for two full years of insurance for my wireless cell phone. I filed my claim for insurance 02/**/2014 and paid the $100.00 deductable. I had until 03/**/2014 to ship my broken cell phone to them and no be changed another $275.00 as a penalty of not returning my broken cell phone. It is now 04/**/14 and the check never came for the insurance claim to purchase a new phone to swap my information from phone to phone so I can ship them my broken one. They have now charged my credit card $275.00 but have failed to send me the check to purchase the new phone within the deadline period as the agreement stated it would. I have called them several times for an explanation and received failed promises of a 24 to 48 hour call back time and have escalated the process through their service department multiple times as well. They keep taking my money and I have yet to have anything to show for it.Desired Settlement: Refund my $275.00 that you charged me for failing to send me the check for $550.00. Also send the check for $550.00 as I have already paid my two year contract fully as well as the $100.00 deductible. I will never purchase insurance from this company again nor will I recommend them to anyone.

Business

Response:

check #[redacted] for $550.00 sent 4/**/14 and the other check will be sent tomorrow

Review: A claim was made on 6/**/14. A one year old samsung galaxy s4 experienced a charging issue and would no longer turn on. I was instructed to send the phone to GWG. It was received via UPS ([redacted]) on 6/**/14. CGW immediately charge my credit card the $100 deductible with the promise of immediately sending me a replacement. seven calls later over the next 5 weeks were full of broken promises and false claims of elevating the call to the second tier customer service reps. Now, the phones are disconnected and website is no longer active. I have disputed the $100 charge with american express, but no longer have possession of my galaxy s4 phone - which is still in their possession.Desired Settlement: Assuming the company is no longer in a business. I am requesting either my phone they have in their possession or a fair market settlement.

Review: Purchased extended contract through authorized verizon wireless store. filed claim for broken phone on 2/*/14. was contacted and informed there was no stock on replacement phone, and that a check for $500 would be sent to replace phone. We have called several times, and each time told that claim is being sent to "escalations dept." Told we would be contacted within 24-48 hrs. They have never contacted us with an update. Called them 3/**/14, and told again that the check is processing and that they have no further info other than it has been sent to escalations dept. They have received the broken phone, taken our deductible of $75, and have not sent us a check they said they would.tDesired Settlement: I would like refund of the $75 deductible and broken phone back, or check for $500 that was promised.

Business

Response:

check #[redacted] for $500.00 sent 4/**/14

Review: I bought this company's wireless protection program from my cell phone provider and filed a claim in February. Paid their deductible as well as a $381 charge while I sent them the damaged phone. They received my phone and refunded the $381 and that is where the good stuff stops. I was told that because I paid that $381 I would receive my new phone withing 1-2 business days while my damaged phone was sent to them. 3 business days later I contact them to find out what is going on as I had not received my phone. I was told that they did not have a phone to replace mine with so they were going to send me a $600 cheque so that I could buy a new one. I accepted this offer and have never been contacted since despite repeated attempts to speak with someone through both phone and email. Each time I call they tell me my call has been escalated and someone will get back to me but they never do other than one time someone emailed back to tell me that a supervisor would email me back. I never heard from that supervisor. I let 2 weeks go by sometimes just to see if anyone will and no one ever does. I've been told they are waiting for their accounting team to get the cheque written but it has literally been months and I have nothing to show for my efforts. I've had to replace my phone on my own with money I needed for rent, because I was told that this cheque would be sent out soon. Still no cheque and now I am behind in my rent. I'm looking online and there are numerous stories, all exactly the same as mine. I have begun to doubt the validity of this company.Desired Settlement: I want someone there to take the 5 minutes it takes to write my $600 cheque to actually write my cheque and help me finish this whole debacle.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I purchased insurance on my phone through this company. A few months later I got a new phone, so I went through the process of sending my new phone information to this company in order for them to update my records. Unfortunately, my phone was stolen on July [redacted] while I was in Africa. I called the insurance company to file a claim when I returned to the States on July [redacted]. They informed me that they have "conveniently" never updated my records, so they still show my old phone in the system. I sent them all my documentation showing that I had a new phone & they refuse to update my account. I paid $120 but after 2 weeks of calling every day, I am still no closer to getting a new phone. I call every day but they either don't pick up or refuse to do anything about it. After some research, I see that hundreds of people are having the same issues. This company needs to be shut down. It is a total scam.Desired Settlement: I want a new phone ASAP. I paid for the insurance, I need a new phone.

Review: I have submitted a claim for a faulty cell phone and then followed up on several occasions.

2/**/14 I submitted a claim for a black iPhone 5 32 GB phone

2/*/14 I was told they can no longer stock that item and that I would be receiving a check for $650.

Follow Up phone calls were made on

2/**, 3/*, 3/** all of which requested someone call me back... no one has done so.Desired Settlement: I would like a the check for $650 for my device. I also do not think it is unrealistic to ask for the $169 back for the deductible as it has been over a month of empty promises.

I am out money for the original contract (roughly $200), $169 for the deductible, and $650 which is the cost of a new phone.

Business

Response:

check #[redacted] for $650.00 sent 3/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you so much for your help in this manner!!

Sincerely,

Review: My grandson bought extra insurance on his Samsung cell phone. This insurance was for a replacement phone if that was unavailable then the money to replace the phone. We were contacted by email stating our new phone we enroute back to us. That we should receive it within 3 business days. When this did not happen I 0phoned the company to be told that they were unable to replace the phone and would we except a check I informed them that we would. They told me the check would be issued right away. That was back in May. We are now entering August and we still have not received a check. Phone calls every week have only resulted in them telling us the check has not been issued. They can not give us a date as to when it will be only that we will eventually get it. I have asked for the head of the company to contact me by phone but my request has been ignored. They will not give us any answers.Desired Settlement: We would like our refund asap.