Global Warranty Group

Review: I prepaid for a 2 year policy to "replace with a brand new cell phone" if mine became damaged or lost. On 2/**/14 I called in a claim to the Global Warranty Group. I explained the situation with my phone (the external speaker does not work so I can only place or receive calls with my hands free device). I was told that I could go with either of the following options. Option 1 - Send my broken cell phone in and not have a $250 hold be placed on my credit card and pay the $75 deductable OR Option 2 -"the quicker way" was to have a $250 hold placed on my credit card (to be released if the broken cell phone was received within 30 days), pay the $75 deductable. I chose option 2 because I was told a new phone would be sent within 24-48 hours. The company took the $75 deductable on 2/**/14 the day I filed the claim.

Twenty four hours later I received a phone call from the company advising they didn't have any replacement phones in stock and and didn't know when or IF they were going to get any more. So the proposed sending me a check for $400 to purchase a new phone. They advised I would have the check in a few weeks.

I still have not received the check nor can the "call center" tell me when I will receive it. I have been told my the check was processed on 2/**/14. I called again when I did not receive the check and was told it was processed on 2/**/14. Today I called again and was advised the check has not been cut yet.

I have been advised this has been "escalated" twice now and I will hear from someone within 24-48 hours. I am still waiting to hear from an acutal employee of this company. I asked the call center to provide me with the number to call and today I was told they don't have the number and the only option available to them is to email the company.

In closing, I am already out a $75 deductable. I am about to lose an additional $250 because I have not returned my old phone and my original price for this insurance was approximately $99.

Kind Regards,

[redacted]Desired Settlement: I would like either a new phone or the check so I can purchase a new phone. I do not want to lose an additional $250 because the company did not provide me with what they promised within 30 days.

Business

Response:

check #[redacted] for $400.00 was sent out of our ** offices on 3/**/14

Review: I have an active claim with the Global Warranty Group (Claim #[redacted]) for a iPhone 5s (Verizon) ####-###-#### that was damaged. Claim was opened on 1/**/2014. Per the Agreement and instructions, I returned the iPhone 5S and did in fact receive a replacement phone within 7 days. The phone, however, was an iPhone 5 (not a 5S) and I returned the phone to GWG and received a return receipt. Several days later I was informed that there were no iPhone 5S's available within their inventory and I would instead receive a check in the amount of the iPhone 5S's retail value, $650. This was mid-February, 2014. To date, I have received no check and have repeatedly been informed that the check was "being processed". I was told on two occasions that the "escalation team" would contact me to keep me informed, but no such call occurred. I spoke again today to a customer service representative who stated that in fact the check had not been mailed. I asked to speak with the next level of customer care and was informed that that level, the "escalation team" does not receive phone calls, but would contact me shortly.

Rather than wait, I decided to contact you, the Revdex.com, to see if we could resolve this outstanding requirement.

Thanks in advance for you help.

Regards, [redacted]Desired Settlement: Receive the refund check within 14 days.

Business

Response:

check #[redacted] for $650 sent 4/*/14

Review: I have too many....

1. I was unable to place a claim for a replacement phone for two months due to my case not being "closed" from a November claim. Therefore, my job was affected and I did not have a working phone for over two months and I still had to pay $100 for a new phone.

2. throughout the two months, I was never called back in 1-2 business when informed someone would get back to me regarding my complaints about still having an open case. never once, was a I able to talk to anyone of authority or a supervisor. never once, did anyone return my calls and it was me calling back every 2 days to see the progress of my claim.

3. When my case was finally closed, I was informed that someone would call and notify me. that never happened, I had to continually call every week and I was the one who finally found out my case was closed. When I was finally able to file a new claim for a phone, I was informed if I put a $300 hold on my credit card, I would get my replacement phone in 1-2 business days. after two days, they were unable to tell me if my phone was shipped and were unable to provide any information on whether I was getting a phone.

4. I would not be surprised if I get charged the $300 hold and the $100 due to the poor service of the company.Desired Settlement: I would like my replacement phone paid for due to the poor quality service and having to wait two months to place a claim and my job being affected. I would have had a phone right away if I went through Verizon Wireless insurance instead of this third party insurance company. I would like the new Galaxy 5 and an upgrade in my phone and for free.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: I've purchased GWG's wireless warranty program a year and a half ago along with my new cell phone through a contract with Rogers Mobility.

I've lost the device and made a claim to GWG on Sept. [redacted] 2013.

They took my $130 deductible cost from my credit card with no problem.

I was told I will be receiving my replacement phone within the next 48 hours, just like how they advertise on their website but nothing came after one week.

I called them back and was advised that they are out of stock for the model I was supposed to receive.

I was also advised that I will receive a cheque of $730 instead and that this would take 1-2 business weeks.

Nothing came after 3 weeks and I called them back. They apologized and told me to wait another week or so.

It is now April [redacted] 2014, almost 7 months have passed.

During the 7 months, I've called them over 10 times and everytime, all I get is "sorry please wait more, we will give you an update through e-mail or give you a call".

They have never called me nor sent me anything to get me an update.

What kind of ** business are they running.Desired Settlement: I have already gone and bought myself a new device half year ago.

I want them to send me my cheque that was promised 7 months ago.

I also want them to stop false advertising on their website, "Replacement phones shipped in 24-48 hours", because this is clearly a lie.

Business

Response:

check #[redacted] for $730.00 mailed USPS on 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still have not received the cheque.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check

#[redacted] for $730.00 sent 4/**/14

Review: On March [redacted], 2014 I filed a warranty/protection claim over a stolen cell phone (HTC One Model). I was told in 3 business days I would have a replacement phone delivered to me. The phone never came. I called back and they said the phone was no longer available and they would be sending me out a cheque for $650 and that it would take approximately 1 - 2 weeks to process then it would be shipped out in a timely manner. On April [redacted] I called back to GWG because I still had not received a cheque. The customer service agent told me someone would contact me in 1-2 business days to update me on status of cheque. on April [redacted], I still had not received a phone call. I called back and received the same response, to wait 1-2 business days for a reply from GWG. Once again, I did not receive a reply. I called back later in the afternoon on April [redacted] and told the agent that if I did not receive a reply in 24 hours I would be contacting the Revdex.com. 24 hours has passed and I have had no contact from GWG regarding the status of my cheque. At this point this whole service seems to be some sort of scam. They charged my credit card for a $65.00 deductible on March [redacted] and I can not even get a simple answer in regards to the status of the cheque they are supposedly sending out to me. In the meantime, I had to activate an old flip phone to be able to have some sort of phone access. I am on a fixed data contract with my carrier and have essentially paid for data and other features that I have not been able to use since my original HTC one smartphone was stolen.Desired Settlement: I would like the $650.00 cheque sent out immediately. I would also like a refund for the $65 deductible that was paid to cover: time lost waiting on the phone to receive updates that never came, money spent to purchase a used flip phone to use, credit card interest for the deductible that was collected over a month ago and for my wireless carrier bill for the last several weeks.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nearly 3 months have passed and there is still no time frame or guarantee I am getting a cheque from Gwg. I called myself on 5/**/14 and received the same run around response that there has been delays and somebody will contact me with further information (which never happens). It is hard to think that this is not becoming some sort of scam and that I am never going to see any money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Check #[redacted] for $650. issued 6.**.14

Review: I got a Samsung Galaxy 3 from a Rogers Store ,they offered me to buy a $199 protection plan, I did . My cell phone stopped working so I filled a claim with Global Warranty Group,LLP 2/2014 they ask me to pay a deductible of 95 dollars with my credit card and they ask me to send the broken cellphone that I had to ship with my own money ! after they got the phone they where suppose to send me the replacement ! after waiting for more than an 5 days I called to see why my cell that they told me was going to be replaced in 1 or 2 days wasn't here ,they told me that they did not have a replacement and that my only option was to take a check for $578,I accepted and I asked for a time frame , they told me that they where going to do a request to their "escalation team " and to wait 48 hours for a response ! I called 7 times each time they told me that they where going to do a info request to their escalation team and to wait for a callback with in 48 hours ! but they never call me back ,non of the 7 times ! I am so frustrated ! I need my money now!!!!!!!!!!! ,My Claim ID is [redacted] Today ! also a supervisor for Rogers called them on my behave ! they told him that they where going to do a info request to their escalation team ! and to wait 48 hours :(Desired Settlement: I want my check with in 5 days !

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I still not have my check after 3.5 month ! this is money that I where suppose to get to replace my cell with in 1 to 2 business days ,I wasn't expecting to get the check as fast but neither this long ! 3.5 month and counting

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $578.00 sent 7/**/14 via USPS from ** offices

Review: My cell phone was stolen, and, as requested by Global Warranty Group, I provided a police report and paid a $95 deductible to file my claim. I was told that a new phone would be delivered within 24-48 hours, but it never arrived. I waited for 2 weeks before calling, and when I did, the customer service reps passed me from person to person without giving me any information about the status of my claim. After two more calls, I was told that I would be issued a check for $578 within 7 business days because my phone was not available. After an additional 3 weeks, I still have not received any a replacement phone or check in lieu as promised. With further phone calls, I have encountered a resistance from Global to honor our contract, and had no cooperation or any indication that my claim will be fulfilled.Desired Settlement: I would like my check for $578 in lieu of the replacement phone, I would like to have my $95 deductible and $150 initial insurance fee refunded, and I would like an explanation of why my phone calls were not returned and why my claim has been ignored.

Review: On June **, 2014, I incurred water damage on my Samsung S3 Mini phone. The following day, I began the process to submit a claim to obtain a new phone, which would be covered under my 2 year global warranty through the Global Warranty Group in [redacted]. It was at this time that we have entered over a two week nightmare of back and forth communication, as well as, atrocious costumer service with the stated company.

We began the claims process with the Global Warranty Group on Monday, June **, 2014. It was at this time, I was instructed by a representative of the Global Warranty Group to send in my damaged phone, with the e-mailed pre-stamped label, in addition to pay the $100 deductible that was a part of my warranty plan. My wife and I mailed out the damaged phone the following day, June **, in which I was told a new phone would be "overnighted" to me on June **. Yesterday, July *, my new phone, was still sitting in the Global Warranty's Group's warehouse, as it had been for the past three days. I was forced to call the Global Warranty Group and put a stoppage on the delivery of my new phone, as we are moving to a new address this upcoming week. I was concerned that the package containing my new cell phone would be delivered to an address that I was no longer living at, adding to the delivery delay, which has already added to the nightmare of receiving my new phone, which is covered under our warranty.

I am a journalist for a major newspaper in the area, and rely heavily on my cell phone for work. It provides easy access for collegiate and professional athletes to access me throughout the day, and allows me to conduct interviews over the phone, or set up lunch/dinner meetings with business colleagues. It has been extremely difficult, as well as, extremely inconvenient to have one phone between my wife and I, as my wife is also a working professional in need of a cell phone. My wife and I have both contacted the Global Warranty Group several times throughout the time that I have been without my phone, each time receiving little to no help, and in one instance, being told that, "it's only been a week, I'm not sure what you're worked up about."

We have also been placed into a back and forth debacle between the Global Warranty Group and UPS. My wife had a conversation with the Global Warranty Group the day of July *, 2014, in which the customer service representative admitted to my wife that the cell phone package was still in their warehouse. She was then instructed by the Global Warranty Group to call UPS, as this was a "matter on their end." Following our phone conversation with the Global Warranty Group on July *, 2014, we called UPS to open an investigation on the delivery of this package, in which I was told that a label had been made on the end of the Global Warranty Group for the delivery of my cell phone, but had not been given to UPS for delivery.

When I bought my new phone, on February *, 2014, I paid an upfront fee of $150.00 for the 2 year global warranty. So far, this warranty has failed me, and has caused me to continue without a cell phone. This has greatly affected my business affiliations and work schedule, and have caused un-needed stress for both myself and my wife. We would like this back and forth to end as soon as possible, and would like to have this nightmare end with the solution that we have suggested below.Desired Settlement: I would like to have a new Samsung S3 Mini cell phone overnighted to my new residence, which the Global Warranty Center has on file. With the purchase of the 2 year global warranty, I am entitled to a new working cell phone in the event that something happens to the cell phone that I currently own. We followed the process that the Global Warranty Center laid out, but was never granted a new phone in a timely manner, and in the manner that was laid out for us at the beginning of the process. My hand was forced to stop delivery of the package because of the timing of my family's upcoming move, due to the negligent delay of the original request put forth by my claim with the Global Warranty Group.

Additionally, when I stopped the delivery of the package on July *, due to my upcoming move, I also requested to have my deductible refunded. I was told by one of the many different representatives that I talked with, that my deductible would be refunded within 3-5 business days. I will be looking forward to receiving this refund, and would hope that the new cell phone that I requested be overnighted free of charge.

With that being said, I would like the outcome to involve an overnight shipment of my new cell phone to my new address as soon as possible, and free of charge. I would also like to be refunded my $100 deductible that I paid, within the time allotment that was given to me by the Global Warranty Group's representative on July *, 2014.

Business

Response:

claim was cancelled by the customer per request on 7/*/14. The deductible of $100 was refunded on 7/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To Whom It May Concern:

Since my original complaint to your Revdex.com office, I did in fact receive a refund of my initial deductible, per my warranty plan, of $100. This was refunded into my debit account from the Global Warranty Group on Friday, July **, 2014. I appreciate the timely manner in which my refund was credited back into my bank account, however, I have yet to have the second half of my settlement fulfilled - that being a new phone sent to my new residence.

As was stated in my previous letter, I acknowledged the fact that I called the Global Warranty Group on July *, 2014, to cancel the shipment of my new phone to my residence. This was due to the fact that myself, along with my family, was vacating our residence on file with the Global Warranty Group the following Monday. The Global Warranty Group was not able to solidify, or promise, a delivery date of my new phone during my phone call on July *, 2014. I weighed the outcomes that would have happened in the event that I continued to have the package containing my new phone sent to the residence that I was vacating. I have concluded the following:

1. The package, with delivery date unknown, would have been shipped to my now previous residence. The package would not have been received by myself, or my wife, as we no longer live in the property. The package would then been received by the new owner who in turn would either keep the new phone in the package, or send the package back to the Global Warranty Group.

2. If above stated were to happen, and the new tenant in the building was to return the package to the Global Warranty Group, who is to say that I would have received the package at my new residence? In the event that I had not provided our forwarding address to the customer service representative, there would have been no updated address on file, thus delaying the already ridiculously long process of receiving a new cell phone via my warranty plan.

With these outcomes being weighed, and the lack of knowledge on the end of the Global Warranty Group in regards to when my package would be shipped, I decided to cancel the shipment of the package to my former residence. In the event that my package would have been overnighted as promised, there would have not been a direct conflict with my family's upcoming move and receipt of the package. I would like to add that I had a tracking number from UPS for the package containing the new phone. I checked the tracking website numerous times daily, only to find that day after day, my package sat in the Global Warranty Group's warehouse.

The numerous customer service representatives that I have talked with at the Global Warranty Group were completely unaware of when my promised "overnighted" package would be delivered at my former residence. In the common definition of "overnighting" a package, one would know that an "overnighted" package would take no more than two days to be delivered. An "overnighted" package does not take almost two weeks to be delivered.

I would like to reiterate that upon the purchase of my Samsung Mini S III on February *, 2014, I paid an upfront fee of $150.00 for a 2 year global warranty. I opted into, as well as read numerously, the terms and conditions of this warranty. With my purchase of a warranty, I am guaranteed a new phone, or one of equal value, in the event that my current phone is discontinued or unavailable by the [redacted] company or Global Warranty Group. So far, my warranty has not held up it's end of the bargain, as my $150.00 up front fee for the warranty has essentially been "stolen" from my pocket.

Once again, I am asking that the second half of my settlement suggestion be fulfilled. I would like a new phone sent to my current residence, which is on file with the Global Warranty Group. I would like this package to be overnighted, and I would like to be provided with a tracking number, so I am able to track my package as it is being shipped. I would also suggest an alternative settlement option, of a credit to my account number on file with the Global Warranty Group, for the full retail value of my cell phone that was shipped to them, so that I can purchase a replacement personally and in a timely manner.

Sincerely,

Review: I was being charged for a warrenty when they had closed there doors. When trying to call and cancel no one to cancel and try and get refund for services that were not availableDesired Settlement: They should refund the months that they didn't offer a service.

Review: I have filed an insurance claim for my phone in December. I was told that they did not have my replacement phone in stock so I could wait or take a $600 check. I asked how long would it take me to receive the check. I was told 2-4 weeks at the most. I opted to take the check and buy a new phone. When the two weeks passed I called to check the status and was told I would receive a call back with 24-48 hours business days. It is January **, 2014 and I have still haven't gotten a call back from them concerning my claim. I call once a week and still they have no information on my account and what is going on. When I ask to speak to higher up they say they can only email higher up and it takes them 24-48 hours business days to respond. Every time I call I ask them to email the higher up and to have them call me back. I haven't received not one phone call from the company. I am always calling them and no one calls me back. I want my money back for the new phone I went out to buy because they told me they would send the check.Desired Settlement: I would like my refund check ASAP and a phone call from the company concerning my account.

Business

Response:

Check # [redacted] issued 1/**/2014 in the amount of

$600.00 and I have refunded the customers $75.00 deductible back to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When purchasing an iPhone 5 from a Verizon retailer, I also purchased a two-year coverage program from Global Warranty Group (GWG). In November 2013, during the coverage period, I severely cracked the phone, and filed a claim with GWG. They informed me that they were out of stock of iPhone 5's given the release of a newer model and would instead send me a check for $750 to replace the phone. They also notified me that they would put a $700 hold on my credit card, that would be released once I had received their check and remitted the cracked phone. Two weeks after placing this hold, they charged my credit card for the $700. After 4 months now and calling 8+ times, I have still not received my original check for $750, nor been refunded the $700 they charged to my credit card. I am thus out $1450 to this company and they refuse to resolve the issue. The customer service department claims that there is an accounting department in Oregon which handles the checks. They claim they have sent escalation notes to accounting regarding my situation each time I've called, but I have still had no response. They also refuse to connect me directly to the accounting department in order to get this straightened out. There is no conceivable situation in which it should take over 4 months to mail a check, and claiming to have no direct access to the department that controls the accounts is unconscionable. It is not at the point where I am questioning if this business is some sort of ponzi scheme, or a licensed warranty program at all.Desired Settlement: I need for the company to send me the $750 check they owe me, at which point I will remit the cracked phone and expect them to refund the $700 they charged to my credit card.

Business

Response:

check #[redacted] for $750.00 sent 3/**/14 from our ** offices

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if it is in fact true. This assumes I actually receive a check in the coming days, I have grown doubtful of this business' ability to follow through on anything.

Sincerely,

Review: Filed a claim at th beginning of October to receive a new replacement phone under the warranty I had purchased. Was then called a few days later to be told that they no longer had the phone I was using but would instead send me a cheque for 650$ so I could purchase a new phone and it would arrive within 2 - 4 weeks. Did not receive the cheque by December, telephoned in and was told all they could do was make a note on my file for the accounting department and a representative would call me back within a few business days. did not receive a call until the beginning of Februrary after calling the customer service line multiple times to enquire. In February I was told that my cheque should be sent out to me and would be arriving by the end of February. It is now the end of MArch and upon calling back twice now am told that the cheque is still "processing" and will be informed once it is no longer, after 5 months of waiting.Desired Settlement: I wish the company to honour their agreement of sending me the full amount of 650$ and for it not to take another 5 months.

Business

Response:

check #[redacted] for $650.00 mailed USPS on 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In August 2013, I purchased a Samsung Galaxy Note 2 from [redacted]s wireless. At that time I also purchased the insurance plan from the Wireless Protection Program/ Global Warranty Group. I paid the insurance upfront. The plan I purchased indicated that it covers the device against loss, theft and accidental damage. The plan stated that a replacement device would be shipped over night after a claim was made. I contacted Wireless Protection Program/ Global Warranty Group on January **, 2014 to initiate a claim after damaging my phone. I was told by the rep that in order to proceed with the claim that I would have to pay a $100 deductible. The rep then proceeded to tell me that I had two choices in getting a new phone. I could either send in my damaged phone and they would send me a new phone once they received the damaged one or they said they could place a $381.00 hold on my credit card and within 72 hours I would receive the new phone at which time I was to then return the damaged phone to one of their dealers and the hold would be reversed. I choose option two and immediately paid the $100 deductible and placed $381 on a borrowed credit card. After 72 hours I did not receive the new phone. I contacted the insurance program again and was informed that they did not have any more phones and that they would send me out a cheque for $630.00 to cover the cost of a new phone. I asked why I was not contacted regarding this and they apologized and said they would escalate my claim and I should hear back from them in 1-2 business days. A week went by and I was not contacted by anyone and I did not receive the cheque. I asked to speak to a [redacted] and was told they did not have the capabilities to transfer customers to a [redacted] nor were they able to say when I would be receiving my cheque as their accounting department was not getting back to them. However they could see the cheque was processed. Again they said they would escalate my claim and I should hear back from someone in 1-2 days. Another week and half went by. By this time interest was being added onto the credit card I borrowed and the person was getting upset because of this delay. The rep apologized and told me they would escalate the claim again and could not answer why I was not being contacted. Again I asked to speak to someone higher up or if I could get the number of the head office and was told this was Impossible. I contacted [redacted]s customer care and spoke to a [redacted] there because they were the ones who recommended this company. I proceeded to them for some resolution in this matter. The [redacted] that I spoke there listened to my story and contacted Wireless Protection Program/ Global Warranty Group and spoke to a [redacted] in the escalation department. The [redacted]s rep was told the same story as me. However the rep from Wireless Protection Program/ Global Warranty Group explained that the [redacted]’s store could call Wireless Protection Program/ Global Warranty Group and Wireless Protection Program/ Global Warranty Group could send in a purchase order so I could go into the store and get a new phone. The [redacted]s Rep was told that in 1-2 business days a [redacted] from Wireless Protection Program/ Global Warranty Group would contact me. No one did so I called again. By this time it was the middle of March. They explained that they did not do purchase orders so that was not an option. I was then told that the cheque was processed but they could not contact their accounting department to find out when it would be sent out and that they would again escalate my claim. I proceeded to go to the [redacted]s store who told me they could not help because the company ended their partnership with [redacted]s. After leaving the store I called Wireless Protection Program/ Global Warranty Group and was told they could not do anything for me but escalate my claim and a representative would contact me within 1-2 business days. I waited a week and still did not hear back. I called again was given the same answers. I honestly think I’m being defrauded by Wireless Protection Program/ Global Warranty Group. To recap, I originally paid approx $180 dollars for the “so called coverage”, they have my $100 for the deductible and they charged $381 on a credit card which has been incurring 2+ months interest charges and I have nothing to show for it but a damaged phone that does not work properly. I have contacted the company several times. I dont's have all the dates but the ones recorded on my phone are Jan **, 2014; Feb [redacted], 2014 and March [redacted] Can you please help me? I see that Revdex.com gave this company an A+ but yet I have read so many complaints on this website of customers that have been suffering the same fate as me and being defrauded by this company and no one is stopping them from doing this to other people.Desired Settlement: I want the $680 cheque promised to me the last 8 weeks. I would also like my $100 deductible back along with the $381.00 plus the interest added to my credit. Because they are unable to be true worthy and honour their contracts, I now need to get a new insurance plan for the new phone so I would like them to return half the money I paid for their insurance in order to do so.

Business

Response:

check #[redacted] for $630.00 sent 4/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I wanted to thank Revdex.com for getting my case resolved. I did receive the cheque for $630 thank you

?Sincerely,

Review: I placed a claim about my stolen iPhone on March **, I was told the claim had been approved on March ** and a check equal to the amount of a new phone ($750) was to be mailed out on or near March **. It is now over two months later (May **) and I still have not received reimbursement for the replacement phone I purchased. I have called at least 6 times and received the same response, they offer to "escalate" my claim to accounting, but no progress has been made, and I still have yet to receive reimbursement.Desired Settlement: I simply want my reimbursement check of $750 due to me per my policy. They have promised it for over two months with no action yet and never any response to my inquiries.

Business

Response:

check #[redacted] for $750.00 sent 6/*/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I filed a claim on Feb. **, 2014 for my Apple Iphone 5. I was told I would recieve a replacement phone since my phone was not charging. Several days later I went to the company website to check the status of the claim and a message told me to call customer service. They proceeded to tell me they do not have any phones in stock and instead they will send me a refund check of $550. It is now June and I have yet to recieve the money. I call weekly to check the status and they continue to say it is being processed and they have no further update. Each time I call they say they will contact the escalations team and will call back within 24-48 hours. I have never recieved a call back with an update.

I came across a website where several other customers have had similiar issues and never recieved their money. They called this company a scam and warned people not to purchase their insurance.Desired Settlement: A refund check of $550.

Consumer

Response:

I recieved the check in the mail on 6/** for the full amount of $550.

Thank you,

Review: opened up a file against warranty service that I bought.

still didn't get my cheque.

its been over 6 months and I think this is ridiculuous.

Handset number - #: [redacted]Desired Settlement: 700

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. received a check july ** 2014 27 weeks after claim not the 3 business day they claimed

Sincerely,

Review: I tried to cancel my monthly warranty for 11.99 on August ** before another charge at the end of the month would occur. I called and was told to go to the website "[redacted]" which does not exist. I called again to cancel and this time was told my warranty was cancelled and there would be no charge at the end of the month and to expect a confirmation e-mail. When no e-mail arrived I called again and was told "something happened and it didn't get cancelled and to call back". I called back again and this operator like the ones before him said they don't know what happened and assured me this time it would be cancelled for sure. I never got a confirmation e-mail even after specifically asking for documentation of the cancellation and being assured it would be sent to me. But I waited until the end of the month to see if I would be charged and sure enough on August ** I was charged 11.99 again. I called again and told them I knew what they were trying to do and that I would be contacting my bank to not allow fraudulent charges from their company anymore. They told me that they were going to escalate the case and have a representative call me back within a couple of days. Of course they never did and I called my bank to stop them from allowing charges from this company and they told me that they would contact the company to let them know the situation and that usually they are compliant and it most likely wouldn't be a problem. Then fast forward to Sept.** they charged me again for 11.99. I called them again and they said my warranty had already been cancelled and that I shouldn't have been charged. I told them I was charged again and they said they were going to escalate the case and call me back. I told them "yeah right" and hung up. I never got a call back of course and at the banks insistence cancelled my credit card. Now I have to get a new card, switch around all may payment info, lower my credit score when reapplying for alertservice which requires a credit check when adding a new card, not to mention all the headaches and wasted time I have spent dealing with this evil company for the last 2 months.Desired Settlement: I would also like an explanation from these thieves as to why they refuse to let you cancel your warranty, refuse to return calls, refuse to return emails, refuse to follow up on anything, refuse to fix anything, refuse to tell the truth, but gladly keep charging me every month even after the credit card company and myself have repeatedly told them they are not allowed to.

Business

Response:

I show that cancellation request was received by [redacted] via email on 8/**/13 which I cancelled that contract [redacted] immediately at that time. No payments have been taken by GWG on this contract so when customer called back we explained that contract was cancelled and there was no payment to refund on the account. I received an request from the customer on 8/**/13 to send cancellation confirmation via email. I emailed the customer stating that an automated email goes out to the email listed on the account at the time of cancellation and I can't resend it however I confirmed it was cancelled. I received an escalation from our customer service team on 10/*/13 stating customer still getting charged and I explained to them we need some statement showing the charge because the only account GWG has for [redacted] is contract [redacted] which was cancelled and never charged by GWG. In order to ensure there are no other contracts that need to be cancelled I need to have more information on what credit card (last four) was charged and when to do more research.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Their whole response is riddled with lies. Let's begin. They claim to have received a cancellation request from me via email, which is a lie because I ONLY ever contacted them via the phone to cancel. They claim no payments were taken by GWG after I attempted to cancel, yet I have the bank statements to prove I was charged twice after it was "cancelled". They claim to have told me that there was no payment to refund on the account, yet that conversation never happened. They claim to have sent me a cancellation confirmation email which is an outright lie. They told me they would send one but I never got it, I requested it after it didn't show up when they said it would, but still never was sent one. They claim they contacted me via email to explain that an automated email goes out to the email listed on the account at the time of cancellation, yet I NEVER received a single email from them. Also one thing I may have forgotten to mention in my original complaint is that I contacted the Visa department at my bank and they contacted GWG to tell them to stop charging me. They clearly did not stop.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They say the issued 3 payments back to my account, but as I said in my original complaint which they read, that credit card had to be cancelled because of them so any payments issued back to that card I won't see. I explained this to them in an email yesterday and they haven't responded so here I am again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer will have to speak to bank because the refund was sent back to them so they will have the funds.

Review: It's been more than a month since I filed a claim for my lost iPhone 5. Global Warranty people said that my phone is not available and they are going to send me a check worth $700. Every time I call them, they always promised that someone from their finance department will call me back but no one did. They said they did not send the check yet and no one can even tell me when exactly can they send it to me. I don't know what is really going on and no one can help me either.Desired Settlement: Send me the check asap so I can replace my old phone.

Business

Response:

check #[redacted] for $700 was sent out of our ** office on 1/**/14

Review: I purchased insurance for my iphone 4S from Global Warranty on 6/*/2012 through an independent mobile store with whom they have a working relationship here in NYC The Mobile Shop. The plan I purchased was for 2 years at a cost of $179.I have made exactly one claim (the one currently pending) in the entire time I have had this insurance.In January while traveling for my fathers funeral I dropped the phone...permanently damaging its screen...I sent the phone to Global on January [redacted] for replacement as per the original agreement and their instructions at this time they withdrew an $179 deductible from my Bank of America account via EFT.. They have been in receipt of the phone since February [redacted]. I was informed that due to discontinuation of production of my phone model Global would offer me a settlement check of $400. After confirming the market value I was offered was fair I agreed to take a $400 settlement check.I have yet to receive the check and despite several calls over the past few weeks I can never get a definitive answer in regards to when they will send or I will receive the aforementioned check. Im always given vague responses such as "i see here that its processing" or told some one with more info would contact me..which has not yet happened neither by phone or email.There never seems to be a [redacted] who can step in and expedite the process and the different parts of this business seem to work in shadowy independence of each other each doing what it wants oblivious to the inconvenience they are causing their customers.Please help still in need of a phone this time span for something so simple seems utterly ridiculous to me.Desired Settlement: I would like the $400 settlement check immediately as well as a year of free insurance coverage for the iphone I will purchase upon receipt of the settlement check.

Business

Response:

check #[redacted] for $400.00 sent on 3/**/14 from our ** office

Review: With a new phone a purchased Global Warranty Groups protection plan which insured my phone for a deductible fee and 6.99 a month. When my phone broke I filed a claim, and paid my deductible of $90.00 (on January [redacted]) and was told I would get a new phone as they received my old one. A few weeks later they called and informed me that they had none of my phone left in stock but would be willing to send me a check for $400 dollars. I agreed to this but it is now April [redacted] and there is no sign of the check. I have called countless times asking about the location of the check and they assure me it will be coming soon. I also have asked for an update call every time I call but they fail to do that every time despite their promises. I also still pay the 6.99 fee every month and I cannot cancel the service until I receive my check from the claim.Desired Settlement: I would like to receive the money owed to me ($400.00) as well as the money that I paid for their service while I was waiting for my refund check.

Business

Response:

check #[redacted] for $400.00 sent 4/*/14