Global Warranty Group

Review: -experienced inconvenience because they fore-sealed contract without a notice, took over a month for them to recover my contract, while no response was received from them.

-requested a copy of the contract, and was never responded.

-a cheque was supposed to be sent out for an insurance claim. still being processed for a month and not able to find out the status of the claim.

-requested a response back from the escalation department where claims are processed more than 5 times, and never received one.

-not fulfilling their duties as requested.Desired Settlement: need the claim to be processed as soon as possible

Review: bought the insurance for my cel phone, and broke it, sent the phone back to them, paid the deductible of 95.00$ and initial insurance cost of 150.00$. they said they didn't have a phone to send me but would write a cheque for 475.00$ a month went by no cheque, I have called for times to ask and complain about not receiving this money, each time they said a cheque is going to be sent eventually but cant say when or why its been delayed and someone would call me back within 24-48 hours and no call was received any of the times. I have already used my own money to replace my phone.Desired Settlement: I would like to get the amount that I paid for the insurance I paid $150.00 and the deductible for $95.00 returned to my credit card, and the cheque for $475.00 that was promised to me.

Review: My grandson bought extra insurance on his Samsung cell phone. This insurance was for a replacement phone if that was unavailable then the money to replace the phone. We were contacted by email stating our new phone we enroute back to us. That we should receive it within 3 business days. When this did not happen I 0phoned the company to be told that they were unable to replace the phone and would we except a check I informed them that we would. They told me the check would be issued right away. That was back in May. We are now entering August and we still have not received a check. Phone calls every week have only resulted in them telling us the check has not been issued. They can not give us a date as to when it will be only that we will eventually get it. I have asked for the head of the company to contact me by phone but my request has been ignored. They will not give us any answers.Desired Settlement: We would like our refund asap.

Review: I purchased insurance on my phone through this company. A few months later I got a new phone, so I went through the process of sending my new phone information to this company in order for them to update my records. Unfortunately, my phone was stolen on July [redacted] while I was in Africa. I called the insurance company to file a claim when I returned to the States on July [redacted]. They informed me that they have "conveniently" never updated my records, so they still show my old phone in the system. I sent them all my documentation showing that I had a new phone & they refuse to update my account. I paid $120 but after 2 weeks of calling every day, I am still no closer to getting a new phone. I call every day but they either don't pick up or refuse to do anything about it. After some research, I see that hundreds of people are having the same issues. This company needs to be shut down. It is a total scam.Desired Settlement: I want a new phone ASAP. I paid for the insurance, I need a new phone.

Review: A claim was made on 6/**/14. A one year old samsung galaxy s4 experienced a charging issue and would no longer turn on. I was instructed to send the phone to GWG. It was received via UPS ([redacted]) on 6/**/14. CGW immediately charge my credit card the $100 deductible with the promise of immediately sending me a replacement. seven calls later over the next 5 weeks were full of broken promises and false claims of elevating the call to the second tier customer service reps. Now, the phones are disconnected and website is no longer active. I have disputed the $100 charge with american express, but no longer have possession of my galaxy s4 phone - which is still in their possession.Desired Settlement: Assuming the company is no longer in a business. I am requesting either my phone they have in their possession or a fair market settlement.

Review: I had contacted the company back in December 2013 to replace a lost phone for which I purchased a warranty. They sent me a refurbished phone that did not work. So they asked me to return that phone and noted that the phone I needed was out of stock, so they would send me a check to purchase a replacement phone myself. Over 15 phone calls and 3 months later, they never sent me a check, but they charged me $699.99 for the phone I already sent back and $179.00 warranty fee. I then asked them to cancel the claim completely and refund the money they had already charged me. Another 3 months and numerous phone calls later, they never sent me a check. Each time I called, they said they would "escalate" the claim and that was all they could do. I then tried to call the warranty number again, only to get a busy signal for weeks. Frustrated, I finally called my credit card company which luckily disputed the claim and refunded my money.

In reading all the other reviews, am amazed that this company appears to run this scam over and over again and is continuing to get away with it.Desired Settlement: I would like also to be refunded the cost for the original purchase price of the warranty when I bought the phone. The warranty cost charged by the cellphone dealer was $199.00. Given that all this warranty did was cause a like of time and frustration, would like the original money refunded and ultimately this company closed, as they shouldn't be able to repeatedly pull the same scam.

Consumer

Response:

At this time, I have not been contacted by Global Warranty Group, LLC regarding complaint ID [redacted].

Sincerely,

Review: I filed a claim for my broken cellphone on Jan ** 2014. On Jan ** I was called and told the phone was not available and they were going to send me a check instead. I said OK. It has now been 3 weeks and no one has contacted me and I have not received anything. I sent a complaint to their escalation department on the [redacted] and was told someone would call me back in 24 to 48 hours. no one contacted me. I called backed on the [redacted] and got the same response. I still have not heard from anyone. ON the [redacted] they took a 100 dollar deductible payment from me and have yet to to anything to reimburse me for my phone.Desired Settlement: I want a brand new phone or the 600 dollar check that was suppose to be sent to me as well as my 100 dollar deductible back and a phone call from someone explaining what took so long

Business

Response:

I show a Purchase Order was sent to your Wireless Zone dealer so they could provide a brand new phone for the customer on 1/**/14. If customer does not know what location that is I can request address for him.

Consumer

Response:

Review: I had a defect device and they agree to send me a check for full retail price because they did not had the same device. This was about 3 months ago. they promise to send the check in 4 weeks. but they have not sent the check and each time I call them they say someone will cantact you in 48 hours and they refuse to give me chance to talk with manager. they only say each time(for more then 7 times) they can not do anything except escolating this situation to account department.

The cellphone protection plan related to ###-###-#### on my daugther name [redacted] and calim number is:###-###-####-[redacted]Desired Settlement: They have to send me the full price check which is about $600. also I sent back defect device and they have to refund the $300 they charge me for it.

Business

Response:

check #[redacted] in the amount of $600 was mailed out today

02/**/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

But Their long delay to send the check is unacceptable but leave it to public for judgment.

Review: I purchased cell phone insurance and unfortunately had to send my phone to them on 1/**/14. I received an email on 1/**/14 that my claim was approved and that I would received an email shortly with shipment tracking information. I have been calling my times over the last few weeks asking why my replacment phone has not been shipped but keep getting the same reply from the call center in Oregon that they have escalated my problem to urgent and that I will hear from someone within 48 hours. This never happens.Desired Settlement: I want a new replacment phone as promised and paid for under the contract.

Business

Response:

tracking [redacted] via UPS out for delivery today 2/** and I have refunded the $75.00 deductible back to your credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a warranty for my Samsung Galaxy S4 on September *, 2013.

On April [redacted] 2014 I filed a claim as the phone had a broken screen.

After repeated calling, I was told there was no replacement phone so they were going to send a check

for $600 instead.

On May [redacted], instead of receiving a check for $599.99, I was charged on my credit card $599.99.

Again, calling they said that even though accounting had been notified to send me a check that since it had been 30 days since I filed a claim and they had not received my phone I was charged the $599.99.

They now say the quickest way for me to get my $599.99 would be to send them the phone first. I absolutely will NOT send this company my phone as I have no belief that I would ever see it or the promised check.

I told them my only option was to file a complaint with the Revdex.com and they sounded like they could careless.Desired Settlement: Send me the check for $599.99 and I send the broken phone.

Business

Response:

check #[redacted] for $600.00 sent 5/**/14

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I broke my cell phone in the beginning of February. I called Global Warranty Group and they had me send my phone in to them. A few days later I received a call saying they didn't have any of that phone in and asked if I would accept a check for $450. I accepted and waited for about a month. I called and was told the information was sent to accounting and they would be issuing the check. I have called every 10 days or so since with that very same response and will not let me talk to anyone in that department. So they have my old phone, a $75 deductible, and still have my $450 check.Desired Settlement: I would like my check sent to me that I was promised over 2 months ago.

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

After a few days of this "response" from GWG my check is still "being processed". In the time it took to write this letter they could have had my check in the mail. It's getting close to the 4th month and still no new information. I get the same response that my check is "being processed" and they say they will call me back within 48hrs. I have heard that same line 4 times from them with no return calls!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

check #[redacted] for $450.00 sent 7/*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a warranty from the Global Warranty Group for my cell phone from an authorized [redacted] dealer. When my phone broke, I contacted the company and filed a claim. I then gave them my credit card information and was charged a $179 dollar deductible immediately and told that a $699 hold would be placed on my account and if I didn't return my broken phone to them within 30 days, the $699 would be charged to my card. I was told a phone would be mailed out within 2 business days. After 6 days, I contacted the company and the representative told me that there were no phones in stock and that I would have to wait until one arrived. I haven't been given any timetable as to when that will happen. There is no guarantee of any phone arriving within the 30 day window so I run the risk of having my credit card changed because I will not return my broken phone without first receiving the replacement this company is required to deliver as part of my contract.

I've researched this company on the Internet and I realize there are hundreds of other people in my same situation. The company will not call me back, will not send me a phone or even send me a check to cover the cost of the phone. When you call the company, it is a black hole. The poor people that answer the phone have no authority to do anything. [redacted] should be ashamed for allowing their authorized dealers to sell warranties from this company.Desired Settlement: This company is legally required to send me a working iPhone 5s, 64 GB model. If they will not do that, I expect to receive a check for $699 so that I can go to the [redacted] store and purchase a replacement phone. Furthermore, this company should be shut down. Their owner should be thrown in jail. These people are crooks. Just check out their reviews online.

Business

Response:

claim was cancelled and refunded the hold/deductible on 7/**/14 per the customer request. Please allow 3-5 business days to see that reflected on the bank statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I ended up rescinding my claim and paying out of my pocket to fix my phone since the company could not give me any timetable about when they would be able to provide a replacement phone. I do not believe this company should be allowed to sell insurance for phones if they cannot provide phones when customers need them, but this complaint has been resolved.

Sincerely,

Review: I filed a claim on my cell phone on 11/**/13. $100 was withdrawn from my account for the deductible and a $300 "Hold" was put on my phone until my broken phone is returned. However, the "hold" was an actual withdrawal from my account. Upon filing my claim I was told I would receive my phone within 2-3 business days. As of 11/**/13, I have still not received my phone and no one at the company seems to know how to process this claim. I have made phone calls on 11/**, 11/**, 11/**, 11/**, 11/**, 11/**. On 11/** I was told by a supervisor, [redacted] that I should be receiving a phone within 2-3 business days. It is 11/**/13 and I still do not have a tracking number and again no one in customer service seems to know why I don't have a phone. Several emails were sent by customer service reps to the escalation department and there has not been one return phone call from that department. The only person in this company that returned the call was a supervisor by the name of [redacted]. However, I still do not have a replacement phone.Desired Settlement: I am requesting a replacement phone and reimbursement of all of my expenses including the $300 hold on my account and a waiver of the deductible due to the incompetence of this company, its policies and employees. I am happy to return my broken phone once I receive a new phone and shipping information to return the phone.

Business

Response:

Can you have the customer provide the claim file # or wireless number that this claim is under? I don't see an active claim for under the name [redacted].

Review: I purchased extended warranty with my phone and processed the complaint Sept *. After numerous calls I still have not received my cheque in the mail.

I purchased my cell phone on Feb **, 2012 through a [redacted] Kiosk. When I purchased my phone I bought an extended warranty to replace my phone if damaged without any questions, under the verbal guarantee that I would have a new phone mailed within 3 days of the damage. On Sept *, 2013 I called Global Warranty Group (Promobility Inc) to file a complaint that my screen had been severely broken. Due to the high call in of claims and them not having my phone on stock I was offered a cheque for $600 (price of phone) to buy a new one. I agreed that I would take the cheque. I was told that within 2-3 weeks I would receive my cheque in the mail. On Oct **, I called inquiring about my money and they had stated that had been backed logged and to continue waiting. On Nov **, I called again and the individual I spoke with stated that the system showed there had been an error and my cheque had never been sent out. He stated that he would put a complaint through and someone would call me back within 2-4 days. On Nov **, I called back as no one returned my call within the promised 2-4 day window. I spoke with a [redacted] named [redacted] who stated she would look into this and inquire with the department who issues the cheques (at this point the cheque was still not sent). Dec *, I still had not heard/received anything regarding the cheque and called back to make a complaint. I spoke with [redacted] who said she would look into this and send this up to cheque department to call me back with some more details. On Dec *, [redacted] called me stating that I would have my cheque by the end of Decemeber. I had asked him if I do not receive my cheque by then what do I do and he said that there would be no reason why I will not receive it by then. On Jan *, I called again to make another complaint about not receiving my money as I informed them that [redacted] had pretty much guaranteed me I would have my cheque by the end of December. They stated that they would put a complaint through in the system and I should expect a call back with in 2-3 days. As of Jan **, I have not received a call back or my cheque.

Phone Info:

Description: Motorola RAZR (black)

Carrier: [redacted]

Warranty purchased: 2 Year WPP Replacement

Plan #: [redacted]

Price: $99 (this was refunded to me during this process as I requested that due to all this issues I wanted the purchase price of the warranty refunded. They agreed to this).Desired Settlement: I would like the promised cheque for $600 to cover the cost of a new phone. I also have asked them to expedite the cheque considering my claim was put through Sept *,2013 (they never responded to this request). I feel like I am getting the run around from them and just want the cheque I agreed to instead of a phone replacement.

Business

Response:

check #[redacted] for $600.00 was sent out of our ** office on 2/*/14

Review: I have a warranty service contract with Global Warranty Group covering two (2) cellular devices (both Iphone 5). I am, and have been, in good standing with the company throughout the length of the contract (e.g., have paid all monthly warranty coverage costs on time throughout my contract with Global Warranty Group). One (1) of the cellular devices covered under this warranty failed and was returned for replacement in the October/November 2013 timeframe (claim: [redacted]). Once my device was received by Global Warranty Group, a representatives indicated that the Iphone 5 was no longer available and offered a financial refund of $650 (they immediately withdrew a $150 deductable from our checking account at this time). I accepted this offer in November 2013. I have contacted Global Warranty Group repeatedly in the November 2013 – February 2014 timeframe via phone. Each time I am told that a claims specialist will contact me within 48 hours. In spite of these numerous inquiries, no personnel from Global Warranty Group have contacted me at any time. When I ask the phone representative to speak to a [redacted], they indicate that a [redacted] does not exist and my call cannot be transferred and/or elevated.Desired Settlement: Desired Outcome: Global Warranty Group supplies the required $650 within 20 business days.

Business

Response:

check# [redacted] for $650.00 was mailed out of our ** office on 2/**/14

Review: I put in a claim the first week of January for a broken iPhone 5.Paid my $175.00 deductible and mailed the broken phone to Global warranty claims office, After following up with them I was told that the phone could not be fixed or replaced as they don't have any of that model anymore. I was told that a check for a $575.00 would be sent to replace the phone ,I followed up with them days later and was told that the check request was sent to the accounting dept. on January [redacted] 2014.Several calls later talking to several persons,faxes sent along with email I have not yet received my reimbursement check as of March *,2014,.At all times I have been told that by the claims dept. that all they can do is escalate the matter to the accounting dept. and they have no contact number for the accounting dept. ,A review of complaints on the internet confirms my worse fears .This is a common practice and my 2 month wait to see this matter resolved could go on indefinitely,

Business

Response:

check#[redacted] for $550.00 mailed 3/*/14

Review: I agreed to sign up for this insurance company with my local Verizon wireless store.

My phone got damaged in Janurary, and I filed a claim with the Global Warranty Group on February *, 2014. They charged my credit card for the claim 179.00 and promised that I would receive a replacement phone. They called back approximately 6 dayss later and said they didn't have a replacement phone, but offered to send me a check in the amount of $550.00instead to reimburse the cost of my phone. They also sent me a UPS ticket to send my old phone back to them, which I did as I believed that was part of the processing requirement.

I have called the company's number about 10 times each time I reach the call center. They always promise to escalate the call, and that I would receive a call back in 1-2 days. I have never received a call back. I am continually told that the claim in is process and pending in accounting. Today I spoke with what was reported to be the escalation center, they assured me they were doing all they could. I do not believe this.

This has been going on for 8 weeks. I am not alone. There are many, many people experiecing the same issue - check out [redacted]t.Desired Settlement: I would like to recieve my $179 back, my old phone and the $550 check that was promised.

Business

Response:

check #[redacted] for $550.00 sent 4/**/14

Review: On December [redacted] my son upgraded his phone to a new samsung galaxy 3 phone and purchased a wireless protection plan at the same time. The cost of the protection plan was $124.29.At the end of August , he dropped the phone and so it was sent to Promobility Inc at [redacted] for a replacement phone. The phone was received by promobility on September [redacted] 2013. At that time I was informed of a 3-5 day turnaround for a new phone to be sent to us. September [redacted] I called, ###-###-####, notifying them we had not received the phone. They indicated they did not have the phone in black, so would we take the new one in blue. Agreed to that. October [redacted] called again as still had not received the new phone. Informed that they could not replace the phone so would I accept a refund of $700 so that I could purchase a new phone for my son. I agreed. Calls made November [redacted]. November [redacted]. Dec [redacted] 2013. January [redacted]. Feb [redacted]. March [redacted] March ** 2014. Still no cheque for $700. I have also emailed to customer service at global warranty group dot com. No response. Each time I have called I am promised someone from the escalation group will return my call within 2-3 business days. I have had ONE return phone call since September 2013.

Product_Or_Service: Other /Samsung/

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

Looking for the refund cheque of the mutually agreed $700. I helped my son buy a new phone as he needs one for his business so I have been out of pocket for $700 since September 2013.

Business

Response:

check #[redacted] for $700.00 mailed USPS on 4/**/14

Review: Filed claim on March [redacted]. Spoke to reps on phone several times about failure to send a check or contact me with any details. Each time I was assured that the call was escalated and the escalation department would contact me. This process has been repeated five times since the [redacted] of April. Three escalation have actually been submitted, one internal response was made that was not passed on to me.

Check has still not been processed, no one has contacted me in any way and the 380$ hold is still on my credit card. The 100$ deductable charged to my card on March [redacted] when I first filed the claim. The deductable was applied to my card before my claim was approved (according to the staff member I last spoke to) on the day the claim was filed.Desired Settlement: Check mailed and received

Business

Response:

This Revdex.com complaint is being researched and worked daily until GWG is able to get you resolution. If this is regarding a check that was

accepted in lieu of a replacement phone GWG will make sure to fulfill all claims. However due to unexpected factors there has been a delay in our claims process. Please continue to be patient and we will be in touch as soon as we have resolution. GWG appreciates your business and patience as we continue to work through these issues.

Review: In september 2013 I send my galaxy s3 to promobility insurance and you did not have a replacement and said checkbwould be in mail by two weeks I called back in october they said they didn't know where it was and someone would call back in three days so I called back again after waiting well beyond three days and was told the same thing they have no idea and someone wpuld call me back its eight mpnths later and they still say the same thing I would like this resolved as quick as possible I have taken my insurance maytets to a different company forsure I am putraged that rogers would deal with such an unpganized company

Your website didn't allow me to.put in my phone numbers one in dispute.is.[redacted] in september 2013 I had been promised a check in the mail within two weeks as ypur insurance group had no replacement phones I called after it didn't come and ypu said you'd call mr back in 3 days and ypu never did so I called back you don't let me talk to a manager you say they will call back in three days I must have called 100 times or mpre it is now may ** 2014 that's 8 months very unprofessional

Account_Number: ###-###-####

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I would like the check I was promised 8 months ago my name is.[redacted] tje.numbet in dispite is [redacted] and you can reach me now at [redacted] Id like the check to come in as soon as possiblr eight months is no way to run a buissness especially when lieing to customer and saying two weeks thanks to this global earranty promobility and rogers will never get my buissness and I am most definatly telling everyone I know do this dorsnt h

Business

Response:

check #[redacted] for $525 sent 6/**/14