GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to discuss the matter with you directlyPlease contact me at the telephone number provided below; Monday through Friday from 8:00am-5:00pm (CST)

My account number is: [redacted] , and I will not send my ssn via email

Complaint: [redacted] I am rejecting this response because: GMAC financial left me no forwarding address to addresss my concerns, they asked for a full account # or social security number and left me no instructions on how to send it to them Regards, [redacted] ***

May 3, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On March 31, 2011, you entered into a Retail Installment Sale Contract (“Contract”) with Mercedes-Benz of Southbay for the Mercedes-Benz GLin the amount of $43,at an interest rate of 17.75%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning May 15, The contract is a simple interest contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on the face of the contractExplanation of interest accrual, application of payments, and how late or early payments change what must be paid is explained on the contract under the section titled “Finance Charge and Payments”By signing the contract, you agreed to abide by these terms On April 27, 2017, the vehicle was repossessed as allowed by the contractAt this time the account was days past duePlease note that on March 9, 2017, you requested that GM Financial cease phone calls to you regarding your account statusThe state of California does not require a cure period or notice of repossession be mailed prior to repossessionThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws Review of your account reflects that you agreed to reinstate the vehicle and the release form was sent to the repossession company, Coastline Recovery Services, on April 29, Please be aware that the repossession company is an independent contractor and is licensed and insured as suchIf you feel that Coastline Recovery Services damaged the vehicle, please contact their office directly at [redacted] I have included a copy of your contract for your reviewIf you have any further questions or require additional assistance, please feel free to contact GM Financial at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: I would like to see proof of that GM Financial sent the required letters to my address of recordAlso, I would like to know the exact address they "sent" the required notices toThey did not state what address it was sent toIf they did not send it to an adress I authorized communication from or the original address on fileThen they did not fulfill their duties and they're collection activities are illegalPlease also provide proof that I authorized any adress changesPlease also note: if this matter isn't handled correctly and legally within the next daysI will take legal action against GM FinancialI am an attorney and I have researched the law very carefully on this matter and GM Financial is in violation of the law Please se take this matter seriously Regards, [redacted]

October 7, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A review of our records does not reflect that your account has been reported days delinquent to the credit bureau reporting agenciesPlease be advised GM Financial has submitted an AUD and forwarded the proper documentation to all three major credit bureaus to ensure this information Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.The information they require[redacted] Regards, [redacted]

September 20, Re: Complaint ID: [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A review of your account reflects a refund in the amount of $was issued by GMF Check Number [redacted] to your address of record on June 12, Our records reflect this check was received and cashed on June 26, For your review, the front and back copy of the cashed check will be sent by mail to your address of recordShould you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial directly at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: I was not able to read what they replied only my original complaint Regards, [redacted]

November 15, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised, GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus to remove the derogatory [redacted] and reflect the current account statusThe bureaus generally reflect the updated reporting information within 30-days Please understand that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe apologize for any inconvenience you have experienced as a result of this situation Should you have any further questions or require additional assistance, please feel free to contact GM Financial at [redacted] ? Sincerely, GM Financial

June 29, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationThe contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceThe Total Sale Price shown in the Truth-In-Lending Disclosures on the face of your contract assumes that all payments will be made as scheduledThe actual amount you will pay may be more or less depending on your payment record In review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due datePlease note that throughout the time that the account has been active, six deferments have been processed per your request for the months of February and March of 2007, October and November of 2007, and May and June of Please understand that when a payment is deferred or delinquent, interest still continues to accrue If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

February 7, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that on December 1, you called in and requested a payoffA ten day payoff was quoted to you in the amount of $12,290.77, good through December 11, We received a check in the amount of $12,from your credit union on December 22, Please be advised the payoff was short due to the daily interest accruing, and payoff being received after the ten day payoff datePlease understand the full payoff will need to be satisfied to be able to release the lien Should you have any further questions or require additional assistance, please feel free to contact Customer Service at [redacted] Sincerely, GM Financial

January 4, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

November 6, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On June 10, 2012, you signed a Retail Installment Sale Contract (“Contract”) for the purchase of a Nissan Versa in the amount of $14,Enclosed is a copy of the Retail Installment Contract and Credit ApplicationThese documents are sufficient to validate your obligation for this account and all the information that has been sent to any credit agencyWe will also mail these to you, along with a copy of the payment history for your review Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions If you are the victim of identity theft regarding a GM Financial account and wish to request an investigation, the claim must be submitted in writing and mailed or faxed to GM FinancialWe have mailed you a copy of the GM Financial Fraud Investigation Process, Investigation Request Form, and ID Theft AffidavitPlease remit the completed forms and required documents as per the instructions and an investigation will be conducted If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke to [redacted] at GM financial friday the 23rd and tried on several occassions with my banker [redacted] from [redacted] *** to fax my banking statements without success I faxed from another location my banking statements and they where received and proved that there was no reversed payment [redacted] advised me that [redacted] was able to credit my account to make it current I checked my account online today March 28th and saw that my account is paid up to date with my next payment of due April 1st I thanked [redacted] on her voice mail I was not able to speak to her for finally correcting their error on my account Regards, [redacted]

Thank you for forwarding the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding your account status Please note due date change request would not be reflected on your account payment history Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information Our records reflect that the vehicle was recovered on Friday, February 12, Please understand that the Reinstatement Department is a fairly small department and all calls and voice mails are responded to in the order they are receivedGM Financial was closed Monday February 15, for President’s DayOur records reflect that you spoke with Reinstatement representatives February 16, and February 19, and are in the process of reinstating the vehicle Please understand that storage charges accrue daily and are owed separately to the repossession agent Should you have further questions please contact GM Financial at (877) 848- Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.com Please be advised additional information is required to research this matterFor further assistance, please feel free to contact GM Financial’s Bankruptcy department at ###-###-#### Sincerely, GM Financial

February 15, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

July 10, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised that the Auto Pay will automatically deduct on the due date, even if a duplicate payment is madeOur records reflect that an additional payment was entered by you, via Western Union Speedpay online on May 5, in the amount of $that resulted in a duplicate payment for May of and put your account ahead We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial