GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.On May 23, 2015, you and [redacted] signed a Closed End Motor Vehicle Lease for a Chevrolet MalibuWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 23th day of each month.On July 2, 2015, at 8:11pm [redacted] submitted an ACH payment via the GM Financial’s automated system in the amount of $Confirmation for the submission of this transaction was As this payment was submitted after 5pm and during a holiday weekend, the payment was not submitted for processing by Western Union until the next business day on July 6, This payment was applied to the June 23, base rent due dateOn July 9, 2015, GM Financial received a return notice from Western Union of “No Account/Unable to Locate”On July 22, 2015, at 6:28pm a payment in the amount of $was submitted by debit card onlineConfirmation for the transmission of this transaction was This payment was applied towards the June 23, base rent due date, when the lease account was days past due.On August 19, 2015, at 3:27pm a payment in the amount of $was submitted by debit card onlineConfirmation for the transmission of this transaction was This payment was applied towards the July 23, base rent due date, when the lease account was days past due.? On September 29, 2015, at 2:17pm a payment in the amount of $was submitted by credit card onlineConfirmation for the transmission of this transaction was This payment was applied towards the August 23, base rent due date, when the lease account was days past due.? On November 9, 2015, at 3:49pm a payment in the amount of $was submitted by debit card onlineConfirmation for the transmission of this transaction was This payment was applied towards the September 23, and October 23, base rent due dates, at this time the lease account was days past due for the September 23, base rent due date.GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your accountIncluded for your review are copies of your Closed End Motor Vehicle Lease and Statement of Account.Should you have any further questions or require additional assistance with regard to your lease account, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial?

September 30, Re: Complaint ID: [redacted] *** Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following informationOn February 9, 2015, you signed a Retail Installment Contract and Security Agreement (“Contract”) for a Chevrolet Traverse in the amount of $20,at an interest rate of 23.65%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on March 26, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Montana does not require a cure period or notice of repossession be mailed prior to repossessionOn September 15, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past due for the fourth installment payment of this contractThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws On September 18, 2015, you were quoted a reinstatement fee of $2,This amount included the past due installments of June 26, 2015, July 26, and August 26, 2015; as well as the cost of the repossession When you called in on September 22, 2015, your next installment payment was also included in the reinstatement fee, as this payment became due during the same weekThe account must be paid current in order to reinstate the vehiclePayment of reinstatement fees must be paid by certified funds like MoneyGram or Western Union Quick CollectThe reinstatement questionnaire is part of the reinstatement process and does not include an additional credit check as an application for credit wouldThis questionnaire is used solely to obtain and update current information; and must also be completed prior to the conclusion of the reinstatement processOur records reflect that the reinstatement process was completed and the release was sent to the Repossession Agent on September 22, Included for your records is a copy of your contractShould you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(800)284-Sincerely,GM Financial

Revdex.com: I'm attaching a screen print from TrustedId in relation to the "credit alert" generated by Equifax for my accountAfter making probably dozen phone calls attempting to resolve the matter, I was able to pay a final balance todayI suspect the Revdex.com Complaint helped me get action on thisThe person I talked with also noted the dealer Malouf Chevrolet in North Brunswick NJ as refusing to accept delivery in November when I tried to turn the car inthat cost me an extra half day of my life as I had to drive the vehicle to where I originally bought it at Paramus Chevrolet complicating my getting homeI can't think of why anyone would ever use GMAC again after going through this nightmareIf the "credit alert" is not erased at Equifax within days I'll open a new Revdex.com complaint.? I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

September 19, Re: Complaint ID: [redacted] ? Dear Ms***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I do? not just accept the response from GM Financial as satisfactoryI will not be satisfied until GM Finance has corrected this matter completelyIf the tables were turned GM Financial would be calling me times a dayThis response will NOT let me change the subject line to I DO NOT ACCEPT THE BUSINESS'S RESPONSE Regards, [redacted] ***

July 12, Re: [redacted] Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.com with regards to the missing paymentI have reviewed your concerns and would like to offer the following information Please be advised, the payment in question was located on July 9, The payment allocation is being corrected and will be backdated to reflect the date of receiptPlease note all resulting late fees have been reversed Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe would like to apologize for any inconvenience you may have experienced as a result of this situation Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am not familiar with the attachment sent? I am just requesting that GM Financial remove this account from all three of the bureaus.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] the check was issued on July 10, but sent by slow mail, it may get here in days & I still don't have my car

May 18, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mailShould you have any questions while we review your account, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

I hope this will resolve and correction of my credit report has been done this timeI need for it to be removed off my credit report for it not to negatively affect my creditI hope this is the correction that is done now Regards,

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or the last four digits of your social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

July 31, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently working on this matterAs a supervisor from our Customer Service department will also be in touch with you If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: I appreciate that, but is there anything else you can do, that really doesn't make a lot of difference as to when I will get the loan paid off At least full payment of late charges waived would be appreciated Thanks Regards, [redacted] ***

The reason I rejected because I found it ridiculous for them to ask from me the proof of clear account when they have all the access to check it from their finance department my account, why and why it should be from me , I don't understand, this is my money I'm fighting for, why it's so easy for them to take away my money & now they're giving me hard timeThey are heartlessI'm just so mad because on vacation with no more cash is so frustratingI don't think so they do understand my side

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10853893, and find that this resolution is satisfactory to me? I would also like to let GM Financial know if it is not handled in the manner they are stating, I will again file another complaint so I hope they did what they said they were going to do

August 23, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, ***? [redacted] ***

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or the last digits of your social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.Our records reflect that a Power of Attorney for registration purposes was issued to you on October 30, and that you registered the vehicle on December 7, 2015.If you have any further questions or require additional assistance regarding this matter, please contact GM Financial at 1(800)369-5212.Sincerely,GM Financial

? Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social security numberUpon receipt of this information I will research this matter ? Sincerely, GM Financial