GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, ? this matter should have been dealt with during the several attempts I have made before contacting Revdex.com? Regards, [redacted] ? ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 2, and find that this resolution is satisfactory to me Regards, [redacted] ***

February 15, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.com Please be advised additional information is required to research this matterFor further assistance, please feel free to contact GM Financial’s Bankruptcy department at ###-###-#### Sincerely, GM Financial

Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information Our records reflect that the vehicle was recovered on Friday, February 12, Please understand that the Reinstatement Department is a fairly small department and all calls and voice mails are responded to in the order they are receivedGM Financial was closed Monday February 15, for President’s DayOur records reflect that you spoke with Reinstatement representatives February 16, and February 19, and are in the process of reinstating the vehicle Please understand that storage charges accrue daily and are owed separately to the repossession agent Should you have further questions please contact GM Financial at (877) 848- Sincerely, GM Financial

July 10, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised that the Auto Pay will automatically deduct on the due date, even if a duplicate payment is madeOur records reflect that an additional payment was entered by you, via Western Union Speedpay online on May 5, in the amount of $that resulted in a duplicate payment for May of and put your account ahead We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:if that is the case then should be reported lateThe $was not established yet at that time Regards, [redacted]

I have no proof for my records that the payment was sent to the correct vendorI was told by their office over the phone that they could not do that when I made the original request [redacted] ***

I still feel I should not have to pay to get my things out of my truckI should have been given a chance to catch truck upI did provide a sworn statement of ID theft to company

Complaint: [redacted] I am rejecting this response because: I'm sorry I just really am having a hard time with this I don't feel that my file has been taken care of the way it should beI signed up for auto-payIt was not taken out of my account like it was supposed toAnd because of that my payment is late and now my credit has a ding in itI don't understand how that is my faultAlso like I said before I have had the same phone number for years they have had my phone number on file since day oneAs I said before this is my fourth or fifth car with GMACI think I am being treated unfairly and this really upsets me.I work in customer service and I know for a fact when somebody doesn't make a payment you reach out to them you find a way to get info to themYou email them you call them you send stuff in the mail I got none of thatThat's why I thought everything was taken care of I was out of town my grandma died a tragic death she fell and hit her head and we had to sit there and watch her die it was horrificWe had minimal service there and I came home to this mess I really can't emotionally deal with this right now but I can tell you I'm extremely extremely upsetI feel like you guys have all my contact info but you didn't care to use it to let me know my payment wasn't taken outSigning up for automatic deduction makes people not have to think or worry about their payment because in most cases things are taken out correctly.....but in my case someone dropped the ball and it never got set up correctlyAnd I was told if anything is wrong with my payment they would let me know that never happened....can I just pay it in full and close my account? And go elsewhere???? I was going to probably lease another Chevy Equinox but now I'm thinking I'm going to switch over to Jeep Regards, [redacted] [redacted]

July 28, RE: Complaint ID: [redacted] Dear Ms [redacted] : Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On April 13, 2014, you signed a Lease Agreement for a Chevrolet MalibuWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 13th day of each month Please note that the lease buyout amount quote reflects the remaining base rent payments due for the lease contract should you return the vehicle to a GM branded dealershipPer your contract, the full pay off balance is required to purchase the vehicle GM Financial is unable to accept the lease buyout amount for a full pay off as the responsibility for this contractual obligation remains We have mailed you a copy of your Lease Agreement which outlines this informationPlease feel free to contact our office at [redacted] if you have further questions or concerns Sincerely, GM Financial

As I have stated before, I called Bay View in September after my car was paid off because they were still on my car registration from California? I talked to a [redacted] stating that I had not received my car title? She claimed they mailed it to my address? She then sent me a release of lien letter that she said would remove them from my registration? It did not? Unfortunately after being laid off from my full time job my focus was on finding work and yes it took years? I finally had to move because of the work situation? Oregon DMV needs my car title? I have been on the phone for hours with your office, CA DMV & WV DMV? I talked to a supervisor at GM Financial who told me to go to your getmycartitle website? I followed those instructions to no avail? I had to pay money that I don't have for an unnecessary release of lien letter that I already have? I sent that to WV as instructed? I lived there in where they gave me a Non-negotiable title? I am not registered in WV? But in your web site my car is listed as registered there? WV DMV tells me they do not have my title? I went back to your getmycartitle web site again last Sunday to try for the title? Their response, we cannot create a Duplicate Title for the stae is WV for a Retail account? What is that suppose to mean? ? I have taken the steps asked of me? Someone on your end dropped the ball? When I called in [redacted] tried to send me to the same website? Why, couldn't you send me a duplicate title at that time? I think your web site is just a scam to get more money out of people? I think you need to send me a duplicate copy of my title? You should have done that when I called the first time instead of blowing me off like you are doing now? I will never do business wih your company on any level and will warn others? You obviously have my records and car information? Your web site isn't giving me my title for some reason that I can't explain? If it won't release my title why do you keep suggesting I go there? ? Bay View Acceptance Corporation/AmeriCredit Company now GM Financial are responsible? I think you need to do whatever it takes to make sure I get a duplicate title because you dropped the ball in the first place? You say you mailed my car title and I'm telling you again I did not receive it

November 29, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please note on December 11, 2012, you signed a Retail Installment Sale Contract for a Chevrolet Impala in the amount of $12,at an interest rate of 19.45%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning January 25, On August 16, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of Florida does not require a cure period or notice of repossession be mailed prior to repossession Our records reflect that a deferment was processed at your request for the month of May and June of GM Financial last spoke with you on July 25, 2016; at which time you set up a payment in the amount of $dated for July 25, as part of the deferment fee and partial payment for April of due dateYou also set up a future dated payment in the amount of $for August 3, for the July installment paymentThese payments were returned to GM Financial due to insufficient funds on August 4, Please be advised numerous efforts were made to contact you with regard to the status, and no further arrangements were made GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at [redacted] Sincerely, GM Financial

March 22, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.com Please be advised that GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus to remove the delinquency reportsPlease allow 30-days for this information to update and reflect accordinglyPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial At your previous request, the overage amount paid on the account was reversed and applied to your new lease accountOnce the vehicle is sold at auction, a final bill will be sent to you if there is a balance owedShould you have any further questions regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Complaint: [redacted] I have reviewed the attachment and it not correct there are no payments shown in November 2016, I paid in cash at a Western Union in the amount of $and it is still not showing and I called several times to speak with someone about my account and they did nothing and did not even take the time to see why my account was past due in September and it was not ever looked or options to see how to correct on my end as well, and the one CSR I dealt with was rude and was trying to get payments from me after she would not tell the exact amount and still in December no one could tell me where the payment in November was and they were not posting the amount on the right month and it automatically caused it to be one month behind and accrued late fees? I was at a balance in January and logged into my account and had a or more balance and I made January payment and I still have balance it is February 10, I do not feel that amount is correct and this what happened last year? Also when I called in December the CSR I spoke to told me there was a payment of made and I made a payment of so that is not correct and the December Statement is not on my account and there are amounts on my transaction history that are not correct? And when they came for the car the CSR was trying to get me to make a payment and told me then finally they located the payment of in November and that's not true and she never would try to communicate with me via email ever and that's inconvenient for me because I work and I cant call all the time during the day so they did not make several attempts at all and everytime I called it was a different story and it was that way in Janalso? I am ? rejecting this response because: Regards, [redacted]

July 13, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information Upon review of the account, our records indicate we received a payment on February 22, in the amount of $that was applied towards your March due date On May 29, 2018, per your request, the payment was reversed and applied towards your late fees On May 25, 2018, we received a payment in the amount of $912.59; however, $was applied towards your April due date and $towards your May due date An amount of $was still due causing you to owe this amount each month Please be aware, your account is currently past due for an amount of $for the June 25, due date Please understand that GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agencies We have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reported As a result, we are unable to make any changes or deletions to the credit bureau reporting of your account which is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”) We have mailed a copy of your account payment history for your review Should you have any further questions or concerns with regard to this matter, please contact us at ###-###-#### Sincerely, GM Financial

November 10, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that the power of attorney was faxed to you at [redacted] on November 1, as per your requestPlease be advised that a refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next few days Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at [redacted] Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11192744, and fhind that while not all statements made by business are correct, I was able to get my vehicle back and just want to be done with all of this?

February 1, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mail Sincerely, GM Financial

July 2, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information On November 3, 2017, you signed a Motor Vehicle Consumer Simple Interest Installment Sale and Security Agreement for the Chevrolet Malibu in the amount of $21,at an interest rate of 6.95%The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning December 18, Upon review of the account, our records indicate that your April payment due date was not satisfiedAn amount of $was still due causing you to owe this amount each monthThis information was explained to you on June 20, and again on June 26, On June 29, 2018, we received a payment in the amount of $The payment was applied towards your remaining amount owed for your June due date in the amount of $Your account currently reflects a credit in the amount of $that was applied towards your July due dateThe amount due to in order to satisfy your July due date is $ A copy of your account history has been requested and will be mailed to the address of recordShould you have any further questions or require additional assistance please contact GM Financial at (800) 284- Sincerely, GM Financial