GM Financial

July 31, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr***, Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information As you previously stated, you are aware your monthly payment is due on the 11th of each month Please note, anytime you may be experiencing difficulties with our website you may also utilize other payment options such as payment by phone, IVR, Automatic Payment PlanThese payment options are provided by Western Union and may subject to a convenience charge and some can be postdated for future datesAn additional payment option available at no cost is the Recurring Payment Plan that can be set up online Should you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, ? this matter should have been dealt with during the several attempts I have made before contacting Revdex.com? Regards, [redacted] ? ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 2, and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:if that is the case then should be reported lateThe $was not established yet at that time Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory Regards, [redacted]

June 22, Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please be advised that a Lease Assumption is not a part of the original contract termThe option of third party is subject to credit approval and additional requirementsA refund has been requested and is being processed for the Lease Assumption fee in the amount of $595.00, and will be sent via regular mailPlease allow to business days from the time the check is issued for it to be received GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiries from your credit report dated for May 1, and June 6, In the event that the credit bureau reporting agencies are unable to delete the inquiries, we have asked that at a minimum they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report Copies of the Inquiry Removal letters have been included for your reviewShould you have any further questions or require additional assistance, please feel free to contact GM Financial at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:The Hampton city tax sheet for is not ledgable and the total listed isn't what I was charged from GMI paid 473.and changeI'm in the Hampton city office now and they said I should've been charged I can't accept this being resolved until I see something that is readable and identifies to my truck and not anotherThe one thing I can read are dollar totals and it doesn't match my charge from GM financial Regards, [redacted]

November 10, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that the power of attorney was faxed to you at [redacted] on November 1, as per your requestPlease be advised that a refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next few days Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at [redacted] Sincerely, GM Financial

I am rejecting this response because: My credit score has dropped 60points in the process of you all not reporting to the credit bureausI tried to get a loan for a house and was denied because the report came back stating I was payments behind on a car note that you all received money forYou all need to forgive my loan and send me the title for the vehicleYou have ruined my credit score and the only solution you think you’re going to do is send my payment to the credit bureauThat’s not solving anything because that’s what was in my contract I signedWas for you all to report my payments to the credit bureau monthly not whenever you all felt like itI have already told you all the outcome that I wantI have been calling you all for the last months asking to correct my payments and none of your managers did anything [redacted] I spoke to several people who said they are sending reports to get it resolved and here we are nowSend me the title for my vehicle and forgive the loan.? ? Regards, [redacted]

Complaint: [redacted] I have reviewed the attachment and it not correct there are no payments shown in November 2016, I paid in cash at a Western Union in the amount of $and it is still not showing and I called several times to speak with someone about my account and they did nothing and did not even take the time to see why my account was past due in September and it was not ever looked or options to see how to correct on my end as well, and the one CSR I dealt with was rude and was trying to get payments from me after she would not tell the exact amount and still in December no one could tell me where the payment in November was and they were not posting the amount on the right month and it automatically caused it to be one month behind and accrued late fees? I was at a balance in January and logged into my account and had a or more balance and I made January payment and I still have balance it is February 10, I do not feel that amount is correct and this what happened last year? Also when I called in December the CSR I spoke to told me there was a payment of made and I made a payment of so that is not correct and the December Statement is not on my account and there are amounts on my transaction history that are not correct? And when they came for the car the CSR was trying to get me to make a payment and told me then finally they located the payment of in November and that's not true and she never would try to communicate with me via email ever and that's inconvenient for me because I work and I cant call all the time during the day so they did not make several attempts at all and everytime I called it was a different story and it was that way in Janalso? I am ? rejecting this response because: Regards, [redacted]

As I have stated before, I called Bay View in September after my car was paid off because they were still on my car registration from California? I talked to a [redacted] stating that I had not received my car title? She claimed they mailed it to my address? She then sent me a release of lien letter that she said would remove them from my registration? It did not? Unfortunately after being laid off from my full time job my focus was on finding work and yes it took years? I finally had to move because of the work situation? Oregon DMV needs my car title? I have been on the phone for hours with your office, CA DMV & WV DMV? I talked to a supervisor at GM Financial who told me to go to your getmycartitle website? I followed those instructions to no avail? I had to pay money that I don't have for an unnecessary release of lien letter that I already have? I sent that to WV as instructed? I lived there in where they gave me a Non-negotiable title? I am not registered in WV? But in your web site my car is listed as registered there? WV DMV tells me they do not have my title? I went back to your getmycartitle web site again last Sunday to try for the title? Their response, we cannot create a Duplicate Title for the stae is WV for a Retail account? What is that suppose to mean? ? I have taken the steps asked of me? Someone on your end dropped the ball? When I called in [redacted] tried to send me to the same website? Why, couldn't you send me a duplicate title at that time? I think your web site is just a scam to get more money out of people? I think you need to send me a duplicate copy of my title? You should have done that when I called the first time instead of blowing me off like you are doing now? I will never do business wih your company on any level and will warn others? You obviously have my records and car information? Your web site isn't giving me my title for some reason that I can't explain? If it won't release my title why do you keep suggesting I go there? ? Bay View Acceptance Corporation/AmeriCredit Company now GM Financial are responsible? I think you need to do whatever it takes to make sure I get a duplicate title because you dropped the ball in the first place? You say you mailed my car title and I'm telling you again I did not receive it

Complaint: [redacted] I am rejecting this response because: According the Credit Bureau's a "Charged off" mean a debt was transferred or sold to a third party and is no longer being held by that creditor? As you have already said, this loan is now being managed by HarvestSo, in lieu a Charged off debt no longer holds a balance and or payment.? If in fact this loan still recides with GM, then it is not a Charged off debt.? All of your coorespondences are contridicting each otherPlease EXPLAIN how you are reporting accuratly and cannot change the reporting to the credit bureaus.? How can a CHARGED OFF debt still hold a balance?? Regards, [redacted]

July 13, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information Upon review of the account, our records indicate we received a payment on February 22, in the amount of $that was applied towards your March due date On May 29, 2018, per your request, the payment was reversed and applied towards your late fees On May 25, 2018, we received a payment in the amount of $912.59; however, $was applied towards your April due date and $towards your May due date An amount of $was still due causing you to owe this amount each month Please be aware, your account is currently past due for an amount of $for the June 25, due date Please understand that GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agencies We have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reported As a result, we are unable to make any changes or deletions to the credit bureau reporting of your account which is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”) We have mailed a copy of your account payment history for your review Should you have any further questions or concerns with regard to this matter, please contact us at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11192744, and fhind that while not all statements made by business are correct, I was able to get my vehicle back and just want to be done with all of this?

March 22, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.com Please be advised that GM Financial has submitted an update and forwarded the proper documentation to all three major credit bureaus to remove the delinquency reportsPlease allow 30-days for this information to update and reflect accordinglyPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial At your previous request, the overage amount paid on the account was reversed and applied to your new lease accountOnce the vehicle is sold at auction, a final bill will be sent to you if there is a balance owedShould you have any further questions regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

January 3, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information Please be advised that our records reflect a duplicate release of lien was requested on December 30, This will be sent to your address of recordPlease allow some time to be received Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at [redacted] Sincerely, GM Financial

July 2, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information On November 3, 2017, you signed a Motor Vehicle Consumer Simple Interest Installment Sale and Security Agreement for the Chevrolet Malibu in the amount of $21,at an interest rate of 6.95%The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning December 18, Upon review of the account, our records indicate that your April payment due date was not satisfiedAn amount of $was still due causing you to owe this amount each monthThis information was explained to you on June 20, and again on June 26, On June 29, 2018, we received a payment in the amount of $The payment was applied towards your remaining amount owed for your June due date in the amount of $Your account currently reflects a credit in the amount of $that was applied towards your July due dateThe amount due to in order to satisfy your July due date is $ A copy of your account history has been requested and will be mailed to the address of recordShould you have any further questions or require additional assistance please contact GM Financial at (800) 284- Sincerely, GM Financial

I have no proof for my records that the payment was sent to the correct vendorI was told by their office over the phone that they could not do that when I made the original request [redacted] ***

Complaint: [redacted] I am rejecting this response because: the inaccurate and negative credit reporting (days paid late) from GM Financial is drastically affecting our credit scoreWe are in the process of trying to purchase our first home and due to the drastic drop with our credit score, we cannot proceed to get financed!? Regards, [redacted] ***?

March 20, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information As of the date of this letter, your account currently ending in reflects a credit of $ Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at [redacted] Sincerely, GM Financial