GM Financial

July 28, RE: Complaint ID: [redacted] Dear Ms [redacted] : Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On April 13, 2014, you signed a Lease Agreement for a Chevrolet MalibuWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 13th day of each month Please note that the lease buyout amount quote reflects the remaining base rent payments due for the lease contract should you return the vehicle to a GM branded dealershipPer your contract, the full pay off balance is required to purchase the vehicle GM Financial is unable to accept the lease buyout amount for a full pay off as the responsibility for this contractual obligation remains We have mailed you a copy of your Lease Agreement which outlines this informationPlease feel free to contact our office at [redacted] if you have further questions or concerns Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: I'm sorry I just really am having a hard time with this I don't feel that my file has been taken care of the way it should beI signed up for auto-payIt was not taken out of my account like it was supposed toAnd because of that my payment is late and now my credit has a ding in itI don't understand how that is my faultAlso like I said before I have had the same phone number for years they have had my phone number on file since day oneAs I said before this is my fourth or fifth car with GMACI think I am being treated unfairly and this really upsets me.I work in customer service and I know for a fact when somebody doesn't make a payment you reach out to them you find a way to get info to themYou email them you call them you send stuff in the mail I got none of thatThat's why I thought everything was taken care of I was out of town my grandma died a tragic death she fell and hit her head and we had to sit there and watch her die it was horrificWe had minimal service there and I came home to this mess I really can't emotionally deal with this right now but I can tell you I'm extremely extremely upsetI feel like you guys have all my contact info but you didn't care to use it to let me know my payment wasn't taken outSigning up for automatic deduction makes people not have to think or worry about their payment because in most cases things are taken out correctly.....but in my case someone dropped the ball and it never got set up correctlyAnd I was told if anything is wrong with my payment they would let me know that never happened....can I just pay it in full and close my account? And go elsewhere???? I was going to probably lease another Chevy Equinox but now I'm thinking I'm going to switch over to Jeep Regards, [redacted] [redacted]

November 29, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please note on December 11, 2012, you signed a Retail Installment Sale Contract for a Chevrolet Impala in the amount of $12,at an interest rate of 19.45%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning January 25, On August 16, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of Florida does not require a cure period or notice of repossession be mailed prior to repossession Our records reflect that a deferment was processed at your request for the month of May and June of GM Financial last spoke with you on July 25, 2016; at which time you set up a payment in the amount of $dated for July 25, as part of the deferment fee and partial payment for April of due dateYou also set up a future dated payment in the amount of $for August 3, for the July installment paymentThese payments were returned to GM Financial due to insufficient funds on August 4, Please be advised numerous efforts were made to contact you with regard to the status, and no further arrangements were made GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies Should you have any further questions or require additional assistance, please contact GM Financial’s Customer Service department at [redacted] Sincerely, GM Financial

My ssn is [redacted] ***

February 1, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountPlease allow additional time for your request to be reviewedOnce the review has been completed, a response will be communicated to you via regular mail Sincerely, GM Financial

August 15, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed Sincerely, GM Financial

I still feel I should not have to pay to get my things out of my truckI should have been given a chance to catch truck upI did provide a sworn statement of ID theft to company

August 23, RE: Complaint ID: [redacted] [redacted] Dear Mrs [redacted] : Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial Tell us why here

April 10, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] Dear Mr [redacted] , As previously explained on April 9, 2018, GM Financial is currently reviewing your accountA full response will be issued once the review has been completed Sincerely, GM Financial

November 1, Re: Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed Sincerely, GM Financial

October 12, RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that the title release was processed on October 9, Please allow 7-business days to receive from the date it is mailedWe apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at 1(***)***- [redacted] Sincerely, GM Financial

August 14, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , On August 21, 2015, you entered into a Closed End Motor Vehicle Lease for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 21st day of each month beginning August 21, Please be advised that payments received at our lease payment processing center are processed upon receipt and are subject to the United States Postal Service piand delivery time, as well as our business hours for processingOnce processed, the payment is posted to your account with an effective date mirroring the processing date If you would like to avoid additional mailing time or any online bill pay issues, you may utilize other payment options such as payment by phone, IVR, or online at www.gmfinancial.comThese payment options are provided by Western Union and may be subject to a convenience chargePayment options available at no cost include the ACH payment option online or the GM Financial Automatic Payment Plan GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history have been reported with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at [redacted] Sincerely GM Financial

June 11, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Our records reflect that multiple attempts were made to fax a payoff letter with the information you provided beginning May 16, and again on May 18, An additional payoff letter was faxed on May 23, and again on May 30, After many unsuccessful attempts we spoke to you on June 1, and explained that the fax was not going throughOn June 5, you called our office and provided an additional fax numberPlease note, a payoff letter was faxed on June 7, to the number you provided to GM Financial Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-#### Sincerely, GM Financial

September 18, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? Is there a time frame for the documents to be receivedIts already been a month since I paid off my car and still no titleIn hoping to avoid having to take legal action Regards, [redacted]

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Per your lease agreement a payment of $is due on the 18th of each monthWe received a payment in the amount of $on April 19, for the March and April of base rent paymentsAt this time the account was days past due for the March 18, installment due dateYour MyAccount profile will not reflect a balance until it becomes dueOur records reflect that the account was reported more than days past due in April for the March installment due date GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account You have the option of setting up the GM Financial Automatic Payment Plan online at www.gmfinancial.com Copies of your payment history will be mailed to you address separatelyIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial Customer Service Lease Department at 1-800-369- Sincerely, GM Financial

Complaint: [redacted] ? Hello,Attached is a copy of my old tradeline with GMUpon further research, this was actually my first ever car financed with them: Hyundai SonataI was in a car accident with this car, which totaled itProgressive Insurance paid GM $11,060, the pay off amount for the car, by my due dateThere is no way this should be affecting me negatively, as Progressed be paid GM Financial on time.As requester my SSN is [redacted] ***.? Please let me know if you need anything else!? Regards, [redacted] ***?

April 18, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information Our records indicate that on February 12, 2018, a release of lien and motor vehicle title were mailed to your address on file Please be advised, an additional notarized release of lien was sent to your address on file via FedEx tracking number [redacted] ? and was delivered on April 10, As previously advised, GM Financial is unable to provide an additional title as the original title was mailed to you on February 12, Please contact the New Jersey Department of Motor vehicles and provide the required documentation in order to request a duplicate title If you have any additional questions regarding this matter, please feel free to contact GM Financial at [redacted] ? Sincerely, GM Financial

April 23, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] Dear MsRoberts, Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information Our records indicate that on February 12, 2018, a release of lien and motor vehicle title were mailed to your address on file Please be advised, an additional notarized release of lien was sent to your address on file via FedEx tracking number [redacted] ? and was delivered on April 11, at 9:a.m., left at front door As previously advised, GM Financial is unable to provide an additional title as the original title was mailed to you on February 12, Please contact the New Jersey Department of Motor vehicles and provide the required documentation in order to request a duplicate title If you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial