GM Financial

August 16,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised our records reflect the Assumption Authorization Form and Credit Application were e-mailed timely each time and to each party as requested
A further review of our records does not reflect that the requested bank statement has been receivedAs you have been advised, in order to refund one of these payments, proof of cleared funds is requiredProof of cleared funds can be a bank statement reflecting both payments and a before and after balance, or a letter from your bank on bank letter head referencing that both payments have cleared as well as the dates cleared; this letter must also provide the name and contact information of the bank representative providing the informationPlease understand that the refund process can take 3-weeksYou may fax the proof of cleared funds to Lease Servicing at ###-###-#### or you may email the documents to [email protected]
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions regarding this matter, please contact Lease Servicing at ###-###-####
Sincerely,
GM Financial

October 11,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:The issue is not resolved yet, so I am not accepting itBut my account number is ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: account still reflects incorrect information Yes, I have spoken with a customer service representative, as of last Friday GM Financial has verbally agreed to "try" to resolve my concerns, but have not been able to do so Account still reflects wrong number of payments remaining and wrong due date for next payment
Regards,
*** ***

July 19,
Re: Complaint ID: ***
*** K***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Per our conversation on
July 19, 2018, we are still in need of the odometer disclosure statement and the purchase titling instructions in order to release your titleThese forms have been emailed to the email address you have providedPlease remit the requested documents to [email protected] or you may fax the documents to fax number ###-###-####
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

August 10,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information
Please note that the payment
you made on June 9, was returned to GM Financial as a stop paymentThe dealership called for a payoff before this payment reversed so the amount quoted was with this payment includedOnce the payoff posted to the account and the payment made on June 9, reversed, it left amount owed on the account
As a courtesy, GM Financial has submitted a waiver of the remaining balance and requested a closure of the accountPlease allow 7-days for the request to be completed
Please feel free to contact our office should you have further questions or concerns regarding this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. GM Financial’s position regarding this matter has not changed. Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: NOTHING had been fixed on my accountThis is what I am talking about, my payment due on April 3, should be less my paymentI don't understand what the problem isI have talked to so many people & can not figure out why this is so hard to correctIt's simple mathLet me just add this up for GM Financial.I am going to do this for the dates posted from my bank account.January payment Dec Jan 16, = 500.00February Payment Feb 12, 475.56March paymentFeb 20, March 12, = 455.00Total amount due for Jan-March = 1427.00I have paid 1430.56PLEASE REALLY FIX THIS BEFORE WASTING MY TIME AND THE Revdex.com's TIME WITH THE NONSENSE
Regards,
*** ***

Complaint: ***
I am rejecting this response because:this matter has STILL not been resolvedAlso, the problem was actually identified on July 5th when I spoke to ***No one has contacted me to say it has been resolvedThe Subaru dealership still has not received what they need for the lease transferI want to be assured my account is in good standing, is closed, and that no further action will be taken concerning the Chevy Malibu that ceased to be my lease on May 21stI have a current lease with GMI have spent over $100,on GM vehicles over the past years, and I expect to be taken care of better than I havePlease note that GM Financial needs to take better care with account information and application of funds to accountsA representative at GM caused this whole problem by giving *** *** *** the wrong acct (My Silverado account)In addition, when it was time to apply the payment, they did not double check the documentation sent with the payment to make sure it went to the right placeIt specifically listed my car's make and modelFinally, several faxes have been sent, yet there has been no response to these faxes and no one claims to have received themGM tried to suggest *** *** *** was at fault, that they sent an empty envelope or sent it to the wrong addressNo one volunteered to do research about the package someone named Ken signed for in Arlington, Texas on June 22nd via UPSI am quite disappointedAfter a lifetime of happiness with GM products, my confidence is badly shaken.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:the company is only going to look at the problem.not solve it the leasing account number is *** *** * ***, *** * *** *** *** *** ***
Regards,
*** ***

I have accepted the terms of the deferment offered and paid the feeWhen I questioned about the losses I took, due to my vehicle being taken after agreeing to our first deferment just to have them take my vehicle I was told nothing can be doneI had to pay a reinstatement fee, late fees, and storage fees for my vehicleI lost work time and pay also due to thisI do realize they have offered another deferment but I also realize I will be paying that at the end of my loanI have still lost my money, due to the fact of all the fees and having to miss workNo one will talk to me reasonably about what happened and what went wrongI would still appreciate answers as to why my first deferment was voided when it should not have been? I had to pay $to get my car from a lot where it was being heldThe black tire tracks in my driveway still remain, the late fees of $that I should not have been charged and a $reinstatement fee that also would not have been necessary Why can I get no answers and I'm only being told no? Yet, I'm was given a second deferment? It was very hard for my family to pay that when one of us was not able to work

Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have had the opportunity to review your concerns and would like to offer the following information
On October 25, you signed a Retail Installment Sale Contract (“Contract”) for a Land
Rover Range Rover in the amount of $44,at an interest rate of 11.75%Within this contract, you agreed to pay installments of $per month for months beginning on December 9, 2013; and if the payment is not received in full within days after it is due you agreed to pay a late charge of 5% of the part of the payment that is late There is no grace period as this contract is a simple interest contract which means interest accrues daily on the unpaid principal balance
In an effort to assist you, GM Financial has waived your current late fee balance of $as a one-time customer courtesy. Included for your review are copies of your Contract and Account Payment History
Please note that GM Financial does not accept bank to bank electronic transactions, such as those used by bill pay servicesIf you use a bill pay service, please allow an additional 7-business days from the date you scheduled the payment for GM Financial to receive the paymentThe bill pay service will cut and regular mail a physical check to GM Financial
GM Financial offers several free payment options that do not require the mailing of a paymentIf you are interested, these options are: ACH payment online at www.gmfinancial.com or the Automatic Payment Plan (“APP”)The APP application is available online or you may contact Customer Service to have a copy mailed to you
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact Customer Service directly at 1(800)284-
Sincerely,
GM Financial

March 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records indicate that GM Financial issued a refund check in the amount of $to the address on file March 5, via FedEx overnight, tracking number ***Please note that your account reflects current with the next payment due March 30,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding your account status. GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting. Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853893, and have determined that this does not resolve my dispute
Complaint #*** was supposedly handled by GM FinancialThey were to remove an incorrect past due on my credit reportThey promised the Revdex.com and myself they would remove the mistakeWhat they did was kept the late payment on my credit report on 10/9/and on 10/11/added an improved payment which has caused my credit score to tumbleIt needs to be totally removed!!!!! Not left on my creditAnd it needs to be GM Financial admitting they made a mistake for it to be removed and for it not to affect t my credit!TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Remove the late payment from my credit report

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAfter reviewing information, we would like to off the following response
Attached is a copy of the Retail
Installment Contract, a copy of the Credit Application and a copy of the complete account payment historyThese documents are sufficient to validate the account in question and all the information that has been sent to any credit agency
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

I have not forgotten my password I have successfully logged in recently I can see you do not want to admit your company made an error I will NOT be recommending your company to anyone for future All I asked for was an apology for your company error

September 2,
Re: Complaint ID:
Michael Derrick ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Late fees are
assessed when a payment is not received within days of the date it is dueOur records reflect that there no late charges assessed on the account at the timeIncluded are copies of the property tax bill for your account
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
We appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial