GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Please be advised once the principle and interest balance have been satisfied on the account, the automated system will not reflect a balanceLetters were sent to the address of record to provide information regarding the remaining late fees GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention, and apologize for any inconvenience this may have caused. Should you have any additional questions or concerns regarding this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

Complaint: ***
I am rejecting this response because: account still reflects incorrect information Yes, I have spoken with a customer service representative, as of last Friday GM Financial has verbally agreed to "try" to resolve my concerns, but have not been able to do so Account still reflects wrong number of payments remaining and wrong due date for next payment
Regards,
*** ***

November 1,
Re: Complaint ID:
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has
been completed
Sincerely,
GM Financial

April 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com
GM Financial has corrected the issue and going forward, there should be no additional issues regarding this matterThe plates are now registered to the Chevrolet EquinoxAny questions regarding the plates will need to go through your local DMV
Once again, we do deeply apologize for any inconvenience this may have caused you
If you have any further questions or concerns regarding this matter, please contact Lease Customer Service at ***
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comIhave reviewed your concerns and would like to offer the following information. Please contact GM Financials Loss Recovery department at ###-###-#### to set up arrangements or discuss further options. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:There were not multiple attempts made to contact meActually 6/1/I was sent an email from GM reminding me to cancel my auto payment(this document has been uploaded)However, as you said, the auto payment ended April 3, so this is a confusing email!I do not understand the importance of dating when I contacted youYes I did set up the auto payment again, but I will be checking on it manually for now on until the end of my lease, which will be the last lease I will ever have with GM if this is not fixed. This late payment needs to be removed off of my account ASAPThe last time I set up auto payment, I was not given a date to end it, unlike this time.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAfter reviewing information, we would like to off the following response
Attached is a copy of the Retail
Installment Contract, a copy of the Credit Application and a copy of the complete account payment historyThese documents are sufficient to validate the account in question and all the information that has been sent to any credit agency
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

May 2,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On August 22, 2016,
you signed a Retail Installment Contract for the Chevrolet Malibu in the amount of $37,at an interest rate of 9.40%, agreeing to all the terms and conditions of the contractWithin the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning September 21,
On February 12, the vehicle was involved in an accident and declared a total loss by *** InsuranceOn February 23, 2016, GM Financial received a payment from *** Insurance in the amount of $13,that was applied to the deficiency balance with an effective date of February 12, An additional payment in the amount of $7,from GAP was applied to the account on April 17, with an effective date of February 12,
You were advised during previous telephone conversations, that you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in fullAs of the date of this letter, please note there have been no derogatory marks reported to the credit agencies
Please be aware, the insurance proceeds received from *** *** and your GAP claim were applied to your account balance and were not enough to pay the amount you oweAs of the date of this letter a deficiency balance is still owed on the account in the amount of $good through May 12,
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

August 29,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised that a cease and desist of phone communication has been documented to the account to ensure you do not receive further phone callsWhile you may not receive any calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
Should you have any further questions or require additional, please feel free to contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

Complaint: ***GM Financial, Thank for replying thisI don't think I should put my full social security number here(see last # below)Your GM reference # for this case is ***.(see attachment) However you can call me at *** for further sensitive information
Regards,
*** ***SS# ***

Complaint: ***
I am rejecting this response because: NOTHING had been fixed on my accountThis is what I am talking about, my payment due on April 3, should be less my paymentI don't understand what the problem isI have talked to so many people & can not figure out why this is so hard to correctIt's simple mathLet me just add this up for GM Financial.I am going to do this for the dates posted from my bank account.January payment Dec Jan 16, = 500.00February Payment Feb 12, 475.56March paymentFeb 20, March 12, = 455.00Total amount due for Jan-March = 1427.00I have paid 1430.56PLEASE REALLY FIX THIS BEFORE WASTING MY TIME AND THE Revdex.com's TIME WITH THE NONSENSE
Regards,
*** ***

September 23,
Re: Complaint ID: ***
*** ***
*** ***
Dear Mrand Mrs***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns,
however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Once again I faxed the letter from dealerThis will be Th attempt to reach your companyI cannot believe how much of a struggle this is to get a fax to your companySo far your company has poor business practices especially in the communication

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have accepted the terms of the deferment offered and paid the feeWhen I questioned about the losses I took, due to my vehicle being taken after agreeing to our first deferment just to have them take my vehicle I was told nothing can be doneI had to pay a reinstatement fee, late fees, and storage fees for my vehicleI lost work time and pay also due to thisI do realize they have offered another deferment but I also realize I will be paying that at the end of my loanI have still lost my money, due to the fact of all the fees and having to miss workNo one will talk to me reasonably about what happened and what went wrongI would still appreciate answers as to why my first deferment was voided when it should not have been? I had to pay $to get my car from a lot where it was being heldThe black tire tracks in my driveway still remain, the late fees of $that I should not have been charged and a $reinstatement fee that also would not have been necessary Why can I get no answers and I'm only being told no? Yet, I'm was given a second deferment? It was very hard for my family to pay that when one of us was not able to work

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. The letter you reference was sent as a result of disputes you had submitted through the credit bureau reporting agencies
where you claimed the account did not belong to you or that you were not liable for the account (i.eex-spouse or business) Our records reflect the receipt of a partial investigation request packet; however, the documents provided did not include enough information to begin an investigationA copy of the complete packet to request an Identity Theft Investigation has been provided to you as an attachment to this responsePlease complete these forms in their entiretyIn addition to these forms, please include a copy of a filed police report with a case number, a clear copy of your driver’s license, as well as copies of canceled checksPlease remit these documents to: Once the required documents are received, GM Financial will investigate your claimThe investigation will be resolved in the following manner: If GM Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail and GM Financial will report to the credit bureau agencies that the GM Financial account should be deleted from the victim's credit file. If GM Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mailThe GM Financial account will not be deleted from the claimant's credit file. If you have questions or concerns regarding your identity theft claim, please email the Central Fraud Department at [email protected] include your name, contact phone number, account number if applicable, and a brief description of your question or concernA representative will contact you. Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853893, and have determined that this does not resolve my dispute
Complaint #*** was supposedly handled by GM FinancialThey were to remove an incorrect past due on my credit reportThey promised the Revdex.com and myself they would remove the mistakeWhat they did was kept the late payment on my credit report on 10/9/and on 10/11/added an improved payment which has caused my credit score to tumbleIt needs to be totally removed!!!!! Not left on my creditAnd it needs to be GM Financial admitting they made a mistake for it to be removed and for it not to affect t my credit!TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Remove the late payment from my credit report

August 10,
RE: Complaint ID: ***
*** ***
Dear Ms***:
Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information
Please note that the payment
you made on June 9, was returned to GM Financial as a stop paymentThe dealership called for a payoff before this payment reversed so the amount quoted was with this payment includedOnce the payoff posted to the account and the payment made on June 9, reversed, it left amount owed on the account
As a courtesy, GM Financial has submitted a waiver of the remaining balance and requested a closure of the accountPlease allow 7-days for the request to be completed
Please feel free to contact our office should you have further questions or concerns regarding this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:As you can see from a letter I just received, GM FINANCIAL is reporting a credit tradeline over days later for a lease that terminated on September 29, 2016. Additionally, as stated in my original complaint to the Revdex.com, State Attorney's Office, the CFPB and the FTC, GM Financial for some odd reason not only waited FULL MONTHS to bill me for the lease that was completed successfully and terminated on 9/29/but also NEVER NOTIFIED ME in any capacity whatsoeverGM Financial NEVER sent me a bill by US MAIL or EMAIL on record nor did they EVER CONTACT ME on my PHONE NUMBER OF RECORD, TEXT MESSAGE to the PHONE NUMBER OF RECORD, NEVER SENT ME EXPRESS MAIL, NEVER LEFT A VOICEMAIL and CERTAINLY NEVER SENT A PERSON LIVE EITHER TO MY HOME OR TO MY OFFICES OF RECORD AT ANY POINT WHATSOEVER.I VERY RECORDED DETAILED MESSAGE WAS LEFT WITH EUNICE PONCE stating the fact and stating that GM FINANCIAL has until 5pm this Friday August 4th to comply or I will be forced to file both a State and Federal Lawsuit for violating the Fair Credit Reporting Act and causing willful financial harmTo summarize, GM FINANCIAL leased a vehicle and was turned in on September 29, and for some apparent reason, they chose not only to NEVER send out a final bill to be reviewed and paid, but they waited months to start the due date and without any notification whatsoeverLastly, after receiving alerts on my credit report of a delinquent account, I caled GM Financial and they ask for all my information and said absolutely everything was 100% current on my current account and never again MENTIONED anything owed on this past account that was satisfactory and turned in (terminated) on 9/29/16.
Regards,
*** ***