GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding your account status. GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting. Sincerely, GM Financial

I have not forgotten my password I have successfully logged in recently I can see you do not want to admit your company made an error I will NOT be recommending your company to anyone for future All I asked for was an apology for your company error

While I appreciate the response please refer to the complaint for the amount that is in disputeThe figures that are listed below leaves a difference of 21.82, which the dealer is paying shortlyThe amount in dispute is that was reported Dec 11, which I have called several times onIt was sent to collection by GMAC to Firspoint Collection Resources Inc and is reporting as open as of Sep At the time I had a loan with you but there was no balance owing and to date with the exception of the there is not a balance owing and have never been a late paymentI would like the removed from my credit as it is adversely affecting my score.

March 19,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On November 18, 2015,
you signed a Closed End Motor Vehicle Lease (“Contract”) for a Buick EnclaveWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 18th day of each monthLate fees are assessed when a payment is not received within days of the date it is due
A review of your account indicates that you enrolled for the Automatic Payment Plan (“ACH”) on December 10, and would be effective with your lease payment due on January 18, Please note our records show numerous attempts were made in effort to contact you regarding the status of your account
Our records reflect that you have a current late fee balance of $334.39, which have been assessed throughout the life of the leaseAs a courtesy, GM Financial has submitted a request to waive $in late fees
Should you have any questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

It is obvious that this business does not want to settle this disputeThey are WRONG! That bankruptcy that was filed DID NOT INCLUDE either the cars nor the houseThey are liars and I have the bankruptcy case number if they want to clarify just how wrong they really areWhy would we have paid it off if it was included??? If you include purchases such as that in a bankruptcy then you do not pay it off duh! Check the books you were not even in the picture when we filed this bankruptcy and you took over after the car was paid offThis does not include you at allFurthermore, the reasons you have done this is out of spiteThose are fraudulent statements you are making on our credit reports and this bankruptcy was dismissed in February You do not even know your facts let alone tell us we placed you in the bankruptcyIf so then give me back the money we paid you and then you can make your statement trueIf you want to go to court on it we willKeeping this in mind, we are going to see *** *** about your unfounded accusationsWe know for fact this will prove you wrong We want this removed from our credit report and that is that

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that the system will prevent you from making a payment online if you have had or more Non-Sufficient Funds returns within the
last monthsYou may utilize other payment options such as payment by phone, and IVR with debit cardSome of these payment options are provided by Western Union and are subject to a convenience feePayment options available at no cost include the GM Financial Automatic Payment Plan and mail
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 28,
Re: Complaint ID: ***
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAfter reviewing your account, we would like to off the following response
On February 11, 2014, you
signed a Retail Installment Sale Contract for the purchase of a Chevrolet Cruze in the amount of $31,at an interest rate of 11.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on March 13, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balanceIf all payments are paid by the due date, the account will be paid in full on the contract maturity date
On January 2, 2017, the vehicle was involved in an accident and declared a total loss by Progressive InsuranceOn March 8, 2017, GM Financial quoted a payoff in the amount of $15,good for days to Progressive Insurance and yourselfOn March 21, 2017, GM Financial received a payment from Progressive Insurance in the amount of $8,As per your contract, the payment was applied to the balance of your account reducing what you oweWe may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to any other amounts you owe under this contract in any order we chooseInsurance proceeds will only be applied to the principal balance of the account
Within your contract, you also agreed to pay us all you owe under the contract even if the vehicle is damaged, destroyed or missingThe insurance proceeds received from Progressive Insurance have been applied to the balance on your account and was not enough to pay the amount you oweThe amount required to pay off the account on the above vehicle is $6,This payoff must be received by April 6, and is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the accountThe daily interest amount for this payoff is $ At this time, a gap insurance claim is still pending
On March 9, a total loss letter was mailed to you, explaining the total loss processIn the letter it was explained that you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in fullGM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Should you have any further questions or require additional assistance, please feel free to contact the Total Loss department at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:the company is only going to look at the problem.not solve it the leasing account number is *** *** * ***, *** * *** *** *** *** ***
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.comI have had the opportunity to review your concerns and would like to offer the following information
On October 25, you signed a Retail Installment Sale Contract (“Contract”) for a Land
Rover Range Rover in the amount of $44,at an interest rate of 11.75%Within this contract, you agreed to pay installments of $per month for months beginning on December 9, 2013; and if the payment is not received in full within days after it is due you agreed to pay a late charge of 5% of the part of the payment that is late There is no grace period as this contract is a simple interest contract which means interest accrues daily on the unpaid principal balance
In an effort to assist you, GM Financial has waived your current late fee balance of $as a one-time customer courtesy. Included for your review are copies of your Contract and Account Payment History
Please note that GM Financial does not accept bank to bank electronic transactions, such as those used by bill pay servicesIf you use a bill pay service, please allow an additional 7-business days from the date you scheduled the payment for GM Financial to receive the paymentThe bill pay service will cut and regular mail a physical check to GM Financial
GM Financial offers several free payment options that do not require the mailing of a paymentIf you are interested, these options are: ACH payment online at www.gmfinancial.com or the Automatic Payment Plan (“APP”)The APP application is available online or you may contact Customer Service to have a copy mailed to you
We apologize for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact Customer Service directly at 1(800)284-
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your
concerns and would like to provide the following information.You will need to contact Western Union for proof of MTCN# ***Should you have any further questions regarding this matter please contact Western Union directly.Sincerely,GM FinancialSincerely,GM Financial

March 29,
Re: Complaint ID: *** *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information
GM Financial has requested that the appropriate credit reporting agencies remove the first GM Financial inquiry from your credit report, as the second inquiry resulted in a Lease AssumptionIn the event that the credit bureau reporting agencies are unable to delete the inquiry, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report
We apologize for the poor level of service he feels he has received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance with regard to your lease account, please contact me directly at the number below
Sincerely,
GM Financial

I have contacted GM Financial each month since December to have the same result where something was sent to update all credit Bureaus which is done however the very next day or within a week another deragatory response shows upI need the cause of the reporting to be fixed as my account has been paid in full since DecemberHowever four months in a row it has been reported as days lateOnce this is happens I need to jump through hoops to find somebody that can help me and I have to re explain the entire story and allow 30-days for update each time to have my credit report fixedI have to contact the credit bureaus to update quicker because it has been seriously affecting my credit.Please provide me with the reason that this keeps being reported, assurance that this was updated on my credit report as well as my husbands, and contact information for a person that I can directly speak to should this happen again Regards,*** ***

September 2,
Re: Complaint ID:
Michael Derrick ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Late fees are
assessed when a payment is not received within days of the date it is dueOur records reflect that there no late charges assessed on the account at the timeIncluded are copies of the property tax bill for your account
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
We appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I have my documentation stating otherwise and it is you people who have stirred the potI have called your business in the past to discuss this and calls were never returnedYour fear is that you have been proven wrong by the consumer and yet to childish to admit your wrongI have all documents here in my possession that prove we had absolutely nothing to do with your company when you took over and had finished paying off Americredit before you people ever came on the sceneI will do a write up on your company now as per request through one of the bureaus, with my evidence in hand and they will post on my behalfLet's see who has egg on their face thenWe have also went to *** *** who will be reviewing all of this and decide whether a fine is in order for fraudulent information on our credit reportsThis is not over till this cancer patient says otherwise!

Complaint: ***
I am rejecting this response because:this matter has STILL not been resolvedAlso, the problem was actually identified on July 5th when I spoke to ***No one has contacted me to say it has been resolvedThe Subaru dealership still has not received what they need for the lease transferI want to be assured my account is in good standing, is closed, and that no further action will be taken concerning the Chevy Malibu that ceased to be my lease on May 21stI have a current lease with GMI have spent over $100,on GM vehicles over the past years, and I expect to be taken care of better than I havePlease note that GM Financial needs to take better care with account information and application of funds to accountsA representative at GM caused this whole problem by giving *** *** *** the wrong acct (My Silverado account)In addition, when it was time to apply the payment, they did not double check the documentation sent with the payment to make sure it went to the right placeIt specifically listed my car's make and modelFinally, several faxes have been sent, yet there has been no response to these faxes and no one claims to have received themGM tried to suggest *** *** *** was at fault, that they sent an empty envelope or sent it to the wrong addressNo one volunteered to do research about the package someone named Ken signed for in Arlington, Texas on June 22nd via UPSI am quite disappointedAfter a lifetime of happiness with GM products, my confidence is badly shaken.
Regards,
*** ***

Thank you for the additional correspondence sent to the Revdex.com (“Revdex.com”)I have reviewed your comments and would like to offer the following response.GM Financial considers all customer concerns very seriously and your account history and activity were reviewed thoroughly to ensure strict compliance with your contractBased on this review, GM Financial has not changed its position regarding the status of your account.Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####.Sincerely,GM Financial

March 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records indicate that GM Financial issued a refund check in the amount of $to the address on file March 5, via FedEx overnight, tracking number ***Please note that your account reflects current with the next payment due March 30,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. GM Financial’s position regarding this matter has not changed. Should you have any further questions or require additional assistance, please contact GM Financial at ###-###-####. Sincerely,GM Financial