GM Financial

September 15,
RE: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional
information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meExcept for the fact that we were told this would of never been take in the first place Also we have been told on more than one time that a check would be cut and mailed over night by the 22nd on November and that did not happen Was also told that we would get a return call and that did not happen So we will believe the fact that a check was cut and mailed once we get it Until that happens we believe this response to be useless
Regards,
*** ***

July 26,
RE: Complaint ID: ***
*** ***
Dear *** ***:
Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience,
please forward me your full account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comGM Financial has reviewed your concerns and would like to provide the following information.On December 10, 2015, notes indicate that you would pay something towards the account; at this time the representative advised you that a minimum of a payment and half would be requiredYou advised the representative that you could not say how much you will pay and were advised by the representative that this would not secure the unitThere were no firm payment arrangements in place at the time of repossession.A thorough review of our records reflects that after the call on December 10, and prior to the repossession on December 18, 2015, attempts were made to reach you at your home and cellular numbersIf your voice mail does not provide your full name, for privacy reasons, only a generic message will be leftThe voice message will include the first name of the representative calling, indication that the call is in reference to a personal business matter, and a call back telephone number.GM Financial’s Reinstatement Department received one voice mail on December 18, at 1:22pm (CST)A return call was made on the same date to your cellular number and a message left at 4:29pm (CST)At my request, you were again contacted on Monday, December 21, at 9:44am and 9:45am (CST) at your cellular number, and 9:47am (CST) at your home numberTwo messages were leftOn December 21, 2015, GM Financial received a voice mail at 9:56am (CST) and return calls were made to your home and cellular numbers at 12:05pm and 12:07pm (CST)Our records reflect you contacted the Reinstatement Department at 4:26pm (CST) and spoke with member of leadership at that timeYou purchased this vehicle on April 23, and to date GM Financial has only received installment paymentsOn December 8, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past due for the October 7, installment due dateThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with your contract as well as all state and federal lawsProper notification was sent to you via Certified Mail pursuant to Wisconsin law to your address of record on November 19, 2015.GM Financial has not changed its position regarding this matter, as we made numerous attempts to reach you in an effort to cure the default prior to the repossessionIf you change your mind regarding the reinstatement or redemption of the account, please feel free to contact GM Financial directly at ###-###-####

?Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward the name of the GM Financial customer as well as the year,make,
and model of the vehicle in questionBased on the information provided within your complaint, we have been unable to locate a specific GM Financial accountUpon receipt of this information I will research this matter?Sincerely,?GM Financial

February 22,
Re: Complaint ID: ***
*** ***
Dear *** ***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On November 17, you
set up a Western Union Recurring Payment Plan online, in the amount of $*** to be drafted on the 18th each monthPlease note that your regular monthly payment is $*** as notified in your billing statementThe most recent statement reflects the amount that is currently due $*** and the amount that was not fulfilled with the last payment made on the account in the amount of $***Please note these types of transactions are initiated and authorized by the customer only and any changes to the payment schedule would need to be made by you online
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at *** ***
Sincerely,
GM Financial

February 5,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised the
payment in question was located and applied to your account and reflects the account as paid in full as of December 13, A refund has been requested and is being processedA check in the amount of $2,will be mailed to the address on file
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at (*** ***
Sincerely,
GM Financial

Revdex.com:
*** ***- Infiniti G Account #*** SSN:xxx-xx-***
I have reviewed the response made by the business in reference to complaint ID 12913150, and find that this resolution is satisfactory to me
Regards,
*** ***

April 18,
Re: *** *** Complaint ID: *** GM Financial Account No: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would
like to offer the following information
A review of your account reflects you called in on February 10, and were provided a payoff amount of $1,A payment was received the same day in the amount of $1,Please be advised this amount did not satisfy the payoff balanceOn April 10, the loan was paid off with the final payment in the amount of $
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for the poor level of service you feel you have receivedIf you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:GM Financial, I am glad you appreciate me holding you accountable with the Revdex.com It is evident that you have a severely flawed system and it is my hope that you take this as a an opportunity to address these inadequacies within your institution It was only after my repeated attempts in escalating frustration and ultimately contacting Revdex.com that GM Financial complied with my request This is extremely unacceptable customer service You clearly misunderstood my intention for resolution, I was not seeking any monetary compensation but mearly an acknowledgment of GM Financials cheap tactics to delay/ignore my requests I see that GM Financial completely feels like they made every effort to meet my needs but that is simply not true, I have no interest nor the time to sit around and make this up nor does my credit union A simple written apology of the handling of this matter would have been acceptable to me and maybe even a follow up with whom ever is managing this department It is truly my hope that this concern does not fall on deaf ears and it would show true character and pride in your company if there was a more dignified response to this matter
Regards,
***-*** ***

August 31, 2016 RE: Complaint ID: *** * *** Dear Mr***, Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please provide your full GM Financial account number or the last four digits of your social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

December 23,
Re: Complaint ID: ***
*** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised the
remaining balance of your GM Financial Lease account has been waived
Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance regarding this matter, please feel free to contact GM Financial Lease Customer Service directly at *** ***
Sincerely,
GM Financial

It has taken GM multiple telephone inquiries, FCRA disputes and Revdex.com complaints to finally provide documentation.The GM bailout cost us over $Billion Dollars Now GM is proud to make it harder to purchase a GM auto by a prior customer who paid off an auto loan almost two years early -but was late three Christmas seasons and the first month college tuition was dueIt boggles the mind that GM receives mercy but cannot give anyThey may have an obligation to report, but they do not have an obligation to their stockholders to keep their heads in the sand.Please remove the late reports to make it easier to get another GM car! The sales department needs your help!

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial has submitted an update and forwarded the proper documentation to all three major credit
bureaus to have the day delinquency removedPlease allow 30-days for this information to update and reflect accordingly
Should you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as I received my Title via overnight mail yesterday, 9/26/
Regards,
*** ***

June 20,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that the payment in
question was postdated for May 31, on May 15, through our Western Union Automated System with a checking account, this payment is customer authorized and initiatedOur records reflect that GM Financial spoke with you and a representative from Americu Credit Union on June 7, 2017, and determined that the information inputted by you was entered incorrectly
GM Financial is unable to honor your request to delete or alter your account information from your credit report
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at *** ***
Sincerely,
GM Financial

February 14,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredIf you are unable to provide this information, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

November 22,
Re: Complaint ID:
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Our records indicate that as
of November 21, the lease account reflects paid off and closed
Please be advised that a request was submitted on November 22, to update all three credit bureau reporting agencies and remove any derogatory marks that pertain to this GM Financial accountPlease allow 30-days for this information to update and reflect accordinglyPlease also understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions regarding this matter, please contact Customer Service at ***
Hours of Operation:
Monday through Thursday, 7:a.mto 8:p.mCT
Friday, 7:a.mto 7:p.mCT
Saturday, 7:a.mto 4:p.mCT
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Account Number: ***
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: Insurance paid claim based by information provided by GM FinancialI do not owe said amountI owe late fees and at time of incident I owed a parti** car note and a full the remaining balance belongs to GM Financi** as again claim was paid and retroactive to date of accident.
Regards,
*** ***