GO Classy Tours, Inc.

Dear *** *** You registered on Toluna.com on June 3rd and on June 27th you made the first payment request, for a $Amazon.com gift cardDuring a regular review process done by our Incentive Team to validate member information prior to releasing funds, your request was
cancelled on June 28th and the 25$ equivalent in points were automatically returned to your account balance You contacted our helpdesk and during the verification process the access to your account was suspendedOnce the account information had been verified, you could login again and continue your activityYou made a new payment request on July 11th , for another $Amazon.com gift cardStarting July 5th, due to unforeseen circumstances the processing time for gift cards changed from business days to weeksWe informed all members of this change on our blog https://usblog.toluna.com/2017/07/05/incentive-processing-important-update/ On July 26th you contacted us about your payment request that was still being processedWe acknowledged the delay, informed you that it was caused by running out of stock of Amazon codes, and asked you to confirm in case you wanted to cancel the request, so you can redeem the points for another type of rewardIn the same communication you were offered a 3,points compensation for the inconvenience experienced while waiting for the rewardThis compensation credit was issued to your account on August 2nd The Amazon payment option was deactivated from the site and we believed a new batch of codes would arrive soonUnfortunately we could not determine when this reward will be available againWe cancelled all the outstanding requests and returned the points to our members, so they may select an alternate payment option A notification email about this was sent on August 4th explaining the situation and offering our apologiesWithin that email you were also informed that we issued another compensation of 5,points to your account as a gesture of goodwill and understandingThis second compensation credit was issued to your account on August 2nd Hence you received all the points you had converted for the Amazon gift card back to your account plus an additional payment of 8,points as an apologyOn August 9th you made a third payment request, exchanging 90,points for two $Sephora gift cardsThe current status of this request is “Processing” By continuing to use your Toluna account and participate in surveys, you agreed that you want to continue your membership and comply to Toluna’s Terms of Use and Membership If you no longer wish to be a member (and this is a decision that we would deeply regret) you can always unsubscribe at your convenience or contact us if you would like us to close your account If your account is closed you will no longer be able to access your account information, take part in surveys, create content, and all remaining available balance will be forfeited We can only remove your information from our database, as expressed in your desired settlement, after the account is closedWe apologize for any confusion or misunderstanding that might have been causedWe sincerely appreciate your membership in the Toluna community and we hope you will not leave our site Influence Your World! Toluna

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good morning,E-Gift Card requests are processed on a daily basis, (requests made Friday - Sunday are processed Mondays), which allows us to have a hour delivery time in most cases. However, our terms and conditions do state that delivery CAN (not will) take as long as weeks. It's
rare for this to occur, but the reasoning has to do with available inventory for e-Gift Cards, and if we are in a situation where we are unable to re-stock on a particular brand before our inventory runs out. As *** is our most popular brand, this is a concern for us, although we take steps to reduce delays as much as possibleIn your case, I see that you requested your payment on Saturday, and we'll be working to process requests today. We are low on *** codes at the moment, however do have a new order in progress now. If we are unable to process your request today, I can assure you that it will be completed by the end of the week.For your reference, as this is an e-Gift Code, the reward will be available directly on your Rewards page within your Toluna account once processed. Please use the contact us links on the Toluna website if you have additional questions about payment. Thank you,StephanieToluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I greatly appreciate Toluna's considerationI was able to access my account, and will review my profile to ensure it is up to dateI also will not access any surveys via VPN or international locations in the futureI apologize for any difficulties I inadvertently caused, and thank Toluna for their responseI look forward to continuing my participation in the panel
Sincerely,
*** ***

Good morning ***I am sorry for this inconvenience, and that your Toluna account has been closed. However, after reviewing your survey history, we have discovered that in 2016, your account has been flagged times for issues with your survey submissions. More specifically, you have
been terminated from surveys for speeding, providing the same answer across all multiple choice questions and entering bad data or gibberish in open-end response fields. The most recent flags on your account occurred with surveys taken on September 26th and one on October 12th, and all included entering bad data in open-end response fields. Due to the excessive number of flags on your account, we unfortunately can no longer invite you to participate in Toluna surveys, and are unable to re-open your account at this time. The actions we have taken to close your account are in accordance with the Toluna terms and conditions, which require members to provide truthful and thoughtful responses to all questions, and provide Toluna the right to close any account without notice if we discover our terms have been violated.With regards to your account balance, I do see that you still currently have 147,points available, which equals $49.17. Typically, these points would be forfeited, in accordance with our terms, however, we will make an exception for you, and have our AP department issue a check payment to you for this final amount due. The check will be issued to the address listed in your account - noted below. If there is any change to this address, please let us know as soon as possible so we may inform our AP department. The check will be issued to you within about weeks.*** ***
*** *** **
*** *** ** ***
*Thank you,Toluna Support

Good afternoon,Your payment request was processed yesterday, April 24th - within the hour window stated in the reward description. You may claim your *** card by logging in to your Toluna account and going to your rewards page.For future inquiries, we ask that you please contact the Toluna support staff using the Contact Us links on the website prior to opening a Revdex.com ticket, as our staff can easily follow up and answer any questions you may have regarding payments and your account.Thank you,StephanieToluna Support

Good morning,
I apologize for the inconvenience, and that you didn't receive further information regarding your account. It is true that Toluna reserves the right to close any account without notice if we feel that our terms have been violated. In your case, your account was flagged
during a weekly fraud review, where we couldn't verify that the information in your account was accurate, and we needed to review your survey activity as the number of points you earned in just one month of membership seemed abnormally high. As far as the information, we cannot verify that the address you provided is accurate, since in our search, we cannot identify any residents currently listing at the particular address/unit you provided, nor can we find anyone in DC listed with your name. Additionally, your IP address does not match the location you entered, which always throws up a red flag for us
Your survey activity appears ok, as I see you have been very active. On this one-time basis, I have reactivated your account, and your balance of 128,000+ points is still available. Please note that your account will remain open on a probationary basis as we will continue to check your activity to make sure our system doesn't throw up any additional flags. Should your activity continue to be flagged, your account will be subject to additional review and potential closure again.
As noted, your account is open again, you may login and continue participating. Please check that all of your account information is correct and up to date
Thank you,Toluna Support

Complaint: ***
I am rejecting this response because: They still never made up for the fact they did not delivered the code when originally promisedThe response is not satisfactory
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I want to wait and see cause I do not want to wait and see nothing cause why you guys didnt state on the web page that the *** card was low or send a message, this is the first time I am getting this messageI will wait until I get my card.
Sincerely,
*** ***

Good morning ***
I am so sorry you have experienced this issue yet again. The problem is that our system takes into account any flags accrued over the time of your membership for speeding, data quality, inconsistencies, etc, and tallies them in a single report. Once an account
reaches a certain number of flags it is closed for violating our terms, and/or is subject to additional review
In your case, in the years that you have been a member, you have accrued some flags in your activity, and because of this, you keep showing up on our flagged member report causing our database team to close your account. It has been re-opened again, and none of your points have been removed. I've asked our team to note your account information and exclude you from future closures unless we see new flags, or issues that require additional review. The report which we receive regarding account flags is also being reviewed to take into account time limits when activity it flagged, rather than the entirety of a user's membership
Again, I do apologize for the inconvenience, please let our support team now if you have any additional questions
Best,StephanieToluna Support

Good morning,Please review the communications below sent between March and April 13th. The check was mailed at the end of February, but as you never received it, we placed a stop payment and credited the $back to your account on April 13thYou were advised to login and request a payment
and also update your mailing address, but it seems neither action was taken. Because of this, our system did not generate a new payment request for you until May 5th.We will begin processing that payment today, but please let us know ASAP whether the address is incorrect so we can update the payment file, and also login at ***.com to update your account information for future payments.I see that you also opened a new support ticket with us, so I will be sending this same reply to you through our help desk as well.Thank you,StephanieToluna Support *** Support: 13-Apr-7:56AM Good morning,I am so sorry to hear that the check never arrivedI double checked and did confirm again that the check - #*** was mailed on February 28th to the address below, but our bank shows that it was never cashed, nor was it returned to our office.As it appears the payment was lost in the mail, I have placed a stop payment on it and credited the $back to your accountPlease login at *** to request a new payment, so we may have that processed as soon as possibleFor your reference, a new check request may not mail for up to weeks, however, we do have over payment options available, including gift cards that are delivered to your *** rewards page within hours, and PayPal which is sent within weeks.Please let us know if you have any additional questionsOnce again, here is the address currently listed in your account, be sure to update this when logging in, if it's not up to date
*** *** **
*** ** ***Thank you,Pam D*** Support KEVIN BLAIR: 12-Apr-9:55PM Submitted by direct email to support@***.com.As of April 11th, I still have not received the honorarium described belowAs the check was mailed 2/and it is approximately weeks now since you indicated it should have arrived I am following up to see what can be done to reach a resolution. Thanks,*** *** *** *** *** ***
*** ***
*** *** *** *** *** *** **
*** *** *** *** *** *** * *** *** *** ** *** *** body { font-family: Verdana} *** Support: 13-Mar-5:55AM Good morning,I apologize for the delay, this study did not close until mid-January delaying the payment processYour check was mailed on Feb28th, and should reach you within a few daysIf by Friday you still have not received the check, please let us know so we can try to track it down for you.Thank you,Pam D*** Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I'm not pleased with this responseas I have been a loyal customer and referred so many friends, but I will move on and find better companies to work withThank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***, We have checked and we can confirm you had an account associated with the email address you mentioned - ***Following a review of said account, we’ve found that your membership has been suspended for having breached our site’s terms, more specifically, our
Member Code of Conduct - *** Toluna is a community interested in making people’s voice heard and allowing users to exchange opinions in a manner that supports a safe and comfortable environment for all membersOnce they register in our community, all users agree to be courteous and respectful towards the opinions of others and behave appropriately, to maintain the community safe and comfortableDuring your time in our community, you have repeatedly replied to opinions using inappropriate language and sent harassing comments to other membersStarting with May 2nd 2017, our community manager has been in touch with you advising that this type of behaviour is not conducive to having engaged, healthy debates and discussions through our platform and that continuing this could lead to the closure of your accountSince, even after repeated notifications, you continued to post negative and provocative replies, your membership was suspended on May 22nd While investigating this, we have also found that you had deliberately created other accounts (with three other email addresses) and tried to use them simultaneously, an action that is against the terms and conditions to which you agreed at registrationMembers are allowed to have only one account and should they not respect this, their accounts will be closed by one of our representatives because we want to offer equal chances to our members and ensure that our clients receive valid, reliable information from our surveys and our respondentsAs such, the accounts found to be in breach of our terms have also been closed and you can no longer access our site as a member We regret this unfortunate situation and we wish you all the best for the future Kind regards, Toluna Team

Complaint: ***
I am rejecting this response because:the fact remains that you closed my account without a by-your-leave and with zero reference to myselfIt is only because I have now complained on here that you feel you should do something about it.Instead (and initially) you sent me a standard reply by email only after I had been repeatedly requesting a response for days (your response which I have now seen cut-and-pasted on many other complaints website about Toluna) which was very offensive, obnoxious and patronising, claiming that I am a fraud and that you were washing your hands of the whole affairIs this really the way you carry on in business? After spending hours/days/weeks/months working for your surveys for promised rewards which are then stolen away at the last minute? Why also does it take you or weeks to pay out when other websites can all do it instantly or in to days maximum? I fear now it is all a scam, to get lots of surveys for free, then close down the account just before you have to pay outPlease now prove me wrong in paying out to me what you have promised but not yet fulfilled.Incidentally I am not on social media, never have beenThe incidences of complaints mentioned above I have found myself by just doing Google searchesAlso I can still not log in even though your initial response on here was a few hours ago
Sincerely,
*** ***

Good morning Miss ***,
Your account has been closed in accordance with Toluna terms and conditions which state that a member's account may be closed at any time without notice should we discover activity which violates our policies. In your case, in reviewing your account, we found that
initially, your account registered under *** was blocked on September 22, with your knowledge, following our support staff and some senior staff members receiving many harassing emails from you at that time. By creating a 2nd account under the email address *** after being informed that you were not longer invited to be a member of Toluna is a further violation of our policies, as members are not permitted multiple accounts
In addition to having multiple accounts in our system, our help desk has received multiple emails from you demanding payments for surveys where you did not qualify, and threatening to take action against us for questions you felt were not applicable to you, or polls that you felt were inappropriate. While we apologize for any survey that was not the right fit for you, we remind you that survey participation is voluntary, and that as a market research firm, we collect data for our clients on a variety of topics from movies, to consumer products to health conditions and medications. While you may feel that a topic is not appropriate to you, you simply have the option not to participate. I have included a past email from you to our support team below as an example of one of these instances
With regards to your account, I am sorry that you were not informed of the closure, however Toluna has decided to stand by it's decision to close your account, as at this time, your behavior towards our support staff, and having multiple accounts does violate our code of conduct. As far as your survey payments go, you currently have an available balance of 204,points remaining - $68.22. If you reply with your current mailing address we will be happy to have a check issued to you from our AP department so you do not lose your accrued earnings. At this time, your account lists "***" in ***, ** as your address so we cannot issue a payment until you confirm the correct address
Regards,Toluna Support
Help Desk Ticket Example:
Problem Description:
The below poll is EXTREMELY inappropriate and needs to be removed IMMEDIATELY! You NEVER ask about women's health!QuickVotesUSQuickVotesUS days agoWhich of the following statements best describes your menstrual cycle?I still experience regular menstrual periodsMy menstrual period has stopped because I am pregnant or nursingI have been having irregular menstrual periods for the past monthsI have not had a period for months or longer due to menopauseMy menstrual period has stopped because I had a hysterectomy in which both ovaries were removedI am a MALE and do not have a menstrual cycle
Additional Notes:
I saw yesterday that the poll has been removedIt was extremely inappropriate and you will be called out if you ever post such content again
Staff Response:
Hi ***,We understand you are not comfortable with this sponsored poll and we are sorry you feel offended by itHowever, it was posted for statistical reasons and over 2,members of our community participated in it so farThus many people are interested in the subject, could participate in a related study - for example a survey about menstruation medicines and drugs or period supplies (tampons, pads etc.) - and we would be interested in their opinions.For this reasons, while we apologize again you are offended by this poll, we hope you can understand that it won't be removed from the site.We kindly remind you that the participation in all our studies and activities rests at your choice and all of the data that Toluna collects in our research studies report as aggregate information, that is, information about groups - not individualsIndividual information is never reviewed or published without your consent, as it is irrelevant to the research conducted by our clientsAll individual information provided is held confidential in accordance with the terms of our Privacy Policy, which can be reviewed here: ***Thank you and regards,Carrie S***

Good morning ***
You reached out to us via our Privacy mailbox on Friday, the 7th, and we responded soon after to let you know the issue and that we were re-opening your account. Since sending that, I see that you have logged in, requested multiple check payments and were participating
in surveys through yesterday. As you did receive our message regarding your account, internally we consider this issue already resolved.
For your reference, again, your account had been closed during a typical review process where your account was flagged times for issues with your survey activity - which may include speeding, data quality, inconsistencies, etc. When we reach flags, the account is subject to closure and/or additional review to determine whether our terms were indeed violated, or if it was isolated incidents. In your case, it was the latter, and the flags were accrued over the years you have been a member. Just to note however, reviews are ongoing and should additional flags be placed on your account, you may be subject to additional review again to confirm that your activity is in line with our terms
Our correspondence from Friday is copied below for reference, please contact our support team with any additional questions
Thank you,StephanieToluna Support
Good afternoon,
I do apologize for the inconvenience. Your account was closed during a typical review process, as we found that your survey activity was flagged times for inconsistencies in your responses and an issue where our system recorded that you completed a survey, but our client did not. In reviewing your account activity today, I don’t see any particular issue that warrants us keeping your account closed, so it’s been re-opened and you may now login to continue participating.
Again, I am sorry for the inconvenience. To note, if any additional flags are placed on your activity, your account may be subject to additional review
Thank you,
Toluna Support
From: *** *** Sent: Friday, October 07, 1:PMTo: Privacy Subject: Account Closed: (WHY)
Dorothy Bennett
Email: [email protected]
*** *** ***
*** *** ***
*** *** *** *** ***
*** ** ***
I am writing this letter to find out why my account was close
I have been a panelist on this site for many years. I have never knowingly breached their terms and conditions
I have never been warn or flag for breaking any rules, all my answers have been truthful to the best of my ability
TOLUNA, owe me roughly $
I have try to contact them a number of times. My calls go unanswered, no reply from my emails
I would like to know what steps I need to take to resolve this issue
*** ***
Tel: ###-###-#### or ###-###-####

Good morning,
I am very sorry for the inconvenienceIn reviewing our records, we found that your survey activity was flagged times during separate reviews for fraudulent activity and violation of our policies. These reviews check for several factors, among them are instances where a
member has been speeding through surveys, submitting responses that are invalid, or where there is a question of whether a survey was legitimately completed. Once an account is flagged times, it is automatically subject to closure and additional review by our panel team.
In your case, it seems that some of your surveys were flagged due to speeding, resulting in this closure. We have gone ahead and re-opened your account on a probationary basis, wherein you will be able to continue participating in surveys and redeeming points for rewards, but your activity will be monitored for any subsequent suspicious activity. Should we continue to receive flags on your account, it will be subject to further review and possibly permanent closure
Thank you for your understanding,
Toluna Support

Dear *** ***, We have thoroughly investigated the matter you have brought to our attention and managed to identify the project you are referring to as *** (for the initial recruitment) and *** (for the follquestionnaires)We have also reached out to the Project manager
in charge of this study and they confirmed the incentive set for the project as follows: 1) *** points for initial recruitment survey *** (in which you participated on October 30th, 2017) 2) *** points for first feedback in survey number *** (in which you participated on December 9th, 2018) 3) *** points for second feedback in survey *** (which you completed on December 9th, 2018)4) *** points for returning the product you received after completing the follsurveys (the points were credited to your account on February 16th, 2018). As you know, depending on the complexity of the study, payment timeline varies from case to caseFor some surveys, credits are applied very quickly or within a few days, while for others, the credits are applied after the survey has closedThis project was one of our more complex studies and thus taking longer for it to be closed, the responses processed and the participants paidNonetheless, all points promised for participating in this study have been credited to your account by mid-February To see the crediting in your account’s history, please enter your account, go to the "Points" section (from the drop-down list under your small profile picture), then select from the calendar that appears on the page the date you want (it is set to show you the points earned in the last month, you will need to go back to the 1st of October of to see the first survey) and click on "show"There you should be able to see the points credited for survey #***, as well as #*** We would like to take this opportunity to thank you for being an active member in our community and reassure you that we have never deliberately delayed the payment of our influencersWhile exceptional situations may sometimes occur, we have always honoured our commitments and ensured correct payment has been issuedIf you have any problem with your Toluna account, please don’t hesitate to get in touch with us through *** and we will be happy to address any and all inquiries you might haveTo be able to thoroughly investigate an issue and come up with the best solution, it’s always helpful if we have a complete overview so we kindly ask you to send us some screenshots showing the problem you faceInfluence Your World! Toluna Team