GO Classy Tours, Inc.

Good afternoon,Your payment request was processed yesterday, April 24th - within the hour window stated in the reward description. You may claim your *** card by logging in to your Toluna account and going to your rewards page.For future inquiries, we ask that you please contact the Toluna support staff using the Contact Us links on the website prior to opening a Revdex.com ticket, as our staff can easily follow up and answer any questions you may have regarding payments and your account.Thank you,StephanieToluna Support

Good afternoon ***I am so sorry about the issues with your account, unfortunately, I am unable to re-open your account at this time, but I am arranging for our AP department to issue a check to you for your remaining balance - $- and this will be issued to the address you specified in
your Revdex.com inquiry. We will have this sent within 4-weeks.With regards to the 1099-MISC, Toluna issues these if a member's earnings reach or exceed $in a given year, however, we do NOT include *** payments in that total, as *** has separate IRS regulations, and may issue you a separate 1099-MISC form. If we included those payments in our calculations, it would create the risk for you to double report the income. In your case, you requested $in check payments last year, and $1,in ***. I recommend checking with *** on whether they will send you the necessary tax form, and check with your tax professional on how to report the earnings on your return.Please reach out to our support team if you have any additional questions and we will be happy to assist you.Thank you,Toluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you, I have since been able to successfully receive one of my open gift card orders
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The option was available on the website and should have been delivered within hours as statedI have problems with Toluna delivering rewards in a timely manner on a regular basisThey tell their members withing hours and it is sometimes 1-weeks before they come in or they cancel the redemption as they did this timeI was misled into thinking that I would receive the reward I requested when in fact they didn't plan on sending out the reward at allI would like to receive my $gift card plus an additional incentive to make up for the delay
Sincerely,
*** ***

Good afternoon *** ***
In reviewing your account, I see that this is now the 2nd time your account has been flagged and closed for activity not in compliance with our terms and conditions. As you may recall, this issue also occurred in May, and at that time, your account was re-opened on
a probationary basis
Between then and now, your account received additional flags regarding inconsistency in survey responses, instances of speeding through surveys, and additional discrepancies between our system and our client showing a different status for a survey. All in all, in 2016, your account has been flagged on separate occasions. At this time, because of the large number of flags, we unfortunately can no longer invite you to be a member of Toluna
At this time, your account carries a balance of 78,points, equivalent to $26.03. While normally these points would be forfeited in accordance with our terms, we are making a one-time exception and will have our AP department issue a check payment to you for this remaining amount. The check will be issued within 3-weeks, and will be sent to the address in your account on *** ***. If this address is incorrect, please contact our support team via the Contact Us link on our website to provide the correct address
I am sorry for this unfortunate turn of events, however, we do hold our members to the highest standard, and given the issues we have encountered with your survey activity, we sadly cannot re-open your account at this time
Best Regards,
Toluna Support

Good morningI am writing in regards to the above complaint #I thought this was resolved to my satisfaction, but it hasn't, and I would like to re-open this case. I am STILL unable to access my Toluna account to redeem my points for gift cardsThe woman that runs the Toluna website on FB, Lauren, has been very helpful, and has tried her best to assist me I did what Lauren suggested on December 23go on Toluna's website and go to the contact section and fill out the form and let them know that I am still having problems logging inI did this earlier this week, and I also called the Toluna office in *** ** this week, and left them a V/M letting them know that I was still having problems logging inNo response from them as of this writing. I would like you to contact the IT Dept and tell them what is going on with my accountI would like to be able to access it and redeem my pointsIf that is not possible, then I would like for the IT Dept to let me know how many points I have accumulated so far, and then, after they've let me know, redeem my points for meI want an *** e-*** in either the $or $denomination, as well as the *** e-*** in either the $or the $denomination, please I have been checking both of my email accounts in regards to this matter, and as of this writing, they haven't contacted me by email. Thank you for your help in this matterMy phone number is ###-###-####If I do not answer, please leave a message on my v/m, and I will return your call promptly Sincerely, *** ***

Good morning ***,I do apologize for the inconvenience, I've reviewed your account activity, and can say that your account was flagged due to the high activity and extremely high earnings over a very short period of time. Whenever we see that a member has accrued a large number of points in
such a short period, we always take extra time to review the activity and ensure that no fraudulent actions are occurring.In your case, I can see that you participated in nearly surveys just in January, which explains how your points grew so quickly. I do not see any specific survey flags at this time to indicate our terms were violated, so I have re-opened your account in our system, and you may continue participating in our surveys. Additionally, your current *** request is still pending, and will be processed next Monday, the 30th. Your remaining points are still listed in your available balance.Please note that we will continue to monitor your activity for the time being to ensure that everything remains within our terms. Please reach out to our support team with any additional questions.Thank you,Toluna Support

Dear *** ***, Toluna is always vigilant in maintaining our community’s integrityUnfortunately, we’ve noticed ongoing issues with your account activity that jeopardize the quality and legitimacy of survey responses and the security of our panel Just a few examples of this are:
answering different questions with the same response, performing an activity that contradicts information provided in your member profile or is not in line with our Terms, etc We understand that you got so accustomed with taking surveys that it may take you less time to complete them than it would take to a novice member to do itHowever, if this time is deemed to be faster than it takes to read the question, that participation cannot be registered as a valid completion We must be consistent with the quality practices in the industry and ensure that our clients can rely their decisions on accurate and thought through answers and not speeded or invalid ones Since you have been a loyal member for a long time, we decided to give you a final chance and reactivate your account on a bona fide basis, counting on your truthfulness in your future survey participations We also want to give you further details on your activity, so that you do not remain under the impression that your account had been closed without any justifiable reasons During the data quality analysis, several clients flagged your survey responses as not applicable, with a total number of surveys flagged in the last months alone On top of the surveys where our clients, after reviewing the data, did not validate your participation as a complete status, you have also been flagged times for speeding through surveys and times for fraudulent complete attemptsTaking into consideration your long membership and your desire to continue your activity on our site, we deemed reasonable to accommodate your case and reactivate your account one last time Like any company, from time to time we encounter technical issues and understand the impact this has on user experience and we aim to resolve them promptlyGlobally, we offer our Influencers thousands of survey opportunities every single day who in turn start and complete millions of surveys every month, and the vast majority of these have no technical problemsWe hope you will appreciate our efforts and multiple chances we have given you and commit taking surveys only in good faith going forwardShould you be flagged again for suspicious activity, we will no longer reactivate your account Influence your world! The Toluna Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good morning ***,I do apologize for the problems you have encountered with your account recently.? In reviewing your account and the situation, I can confirm that all of the information that our support team provided is correct, and unfortunately, your account was closed in accordance with our
terms and conditions because of the flags raised with your survey activity.? Typically in these situations all points are forfeited in accordance with our terms, however, we will make an exception for you due to back and forth you experienced finding details about this issue, and will be issuing a check payment for the balance remaining in your account.Currently, your remaining point balance totals 82,points, equal to $27.36.? Our AP department will issue a check to the address provided both in your Toluna account and with this Revdex.com ticket, and that will be mailed within 3-weeks.? Unfortunately, due to the number of flags on your account in the past year, I am unable to reinstate your Toluna account at this time.Again, I am very sorry for the turn of events, and trouble you experienced.? Please do reach out to our support team if you have further questions.Thank you,StephanieToluna Support

Complaint* ***
I am rejecting this response because: I did the things that Toluna said to do, and I still cannot access my accountPlease help
Sincerely,
*** ***

Good morning,
I am very sorry for the inconvenienceIn reviewing our records, we found that your survey activity was flagged times during separate reviews for fraudulent activity and violation of our policies.? These reviews check for several factors, among them are instances where a
member has been speeding through surveys, submitting responses that are invalid, or where there is a question of whether a survey was legitimately completed.? Once an account is flagged times, it is automatically subject to closure and additional review by our panel team.?
In your case, it seems that some of your surveys were flagged due to speeding, resulting in this closure.? We have gone ahead and re-opened your account on a probationary basis, wherein you will be able to continue participating in surveys and redeeming points for rewards, but your activity will be monitored for any subsequent suspicious activity.? Should we continue to receive flags on your account, it will be subject to further review and possibly permanent closure
Thank you for your understanding,
Toluna Support

Good morning,
I am sorry for any inconvenience regarding your payment.? I reviewed your help desk ticket sent on June 13th, and see that our staff sent the message below:
I see you completed survey ***US on May 7,and your payment request was put through on May 20,Our check
processing time is 6-weeks from when your check is requestedOur AP department will try to get checks processed earlier than that time frame but we have to allow the full weeks for processing.? Please let me know if you do not receive your check by July 15, 2016.Thank you,Pam D*** Support
To expand upon this, yes, you completed the study on May 7th, and for your reference, credit is not assigned to member accounts until the survey has closed - which is some cases may take up to weeks in itself.? In your case, the study closed in mid-May, and our system generated your check request on May 20th.? Checks are currently mailing between 4-weeks from the request date, rather than the 6-noted above, and our next check run will include your payment.? ? I do see on our FAQ page where it mentions 2-weeks, and I'm? addressing this? error with the panel team, as the message should state? - checks will mail? within 2-weeks, but may take up to some instances
If you refer to section six of our official Rewards Rules page a* *** you will see the following passage:
TolunaUSA will forward the account balance available for withdrawal to you within six (6) weeks from the receipt of your requestOnce you have made a request to redeem the incentives credited to your account, the request cannot be withdrawn, cancelled, or postponed
Unfortunately, there is a discrepancy between the pages which I am addressing, and I apologize for that.? I assure you that your check is in process, and will mail within weeks (the exact date has not been assigned yet).? With regards to your follow up emails, I do see that you responded to your help desk ticket once later on the 13th, but it appears our system didn't automatically re-open your ticket for us to to see it, which is why no one responded, apologies again for that
Please contact us at *** with any additional questions.? Finally, in reference to your claims regarding your PA, each member account and situation is unique, and I advise you to have? them contact us as well so we can look into whether any payment is in fact still outstanding.?
Thank you,Toluna Support

Good morning ***
I do apologize for the inconvenience.? We perform regular checks of our database for fraudulent and potentially fraudulent activity, and part of those checks include looking at instances in a member's history? where surveys appear complete in our system, but the
client reports that they actually were not at the close of the study.? Each time one of these instances is reported, a flag is placed on the member's account, and once a member reaches flags, the account is subject to additional review and closure
As of May 2nd, your account reached flags, and was closed during the review process.? Now, what the reporting didn't say - and we are working on a new process to reset flags after a certain time period- is at what time each flag was placed? on your account.? Given that you've been a member since 2008, it's possible that these were rare occurrences that occurred over several years, and some may have been due to a technical issue.? Aside from the flags, I do not see any issues with your account, and have gone ahead and re-opened it, so you may now login and continue participating.?
With regards to your points and *** payment, first, your April 28th *** request was cancelled since the account status was set to blocked.? However, those points (360,- $120) have not been forfeited, and were returned to your account balance.? None of your points have been forfeited at this time, and your current balance is 417,points ($139.02).? You may request a new payment today, which will be processed by May 23rd
Again, I am sorry for the confusion.? Please do note however, that our system will continue to run our standard checks and should additional flags be placed on your account it will be subject to another full review and potential closure.? Please let us know if you have any additional questions
Best,Toluna Support

Dear ***, ? Thank you for your enquiryWe understand that a delay in processing a reward can create frustration and we sincerely apologize for thisConsequently, as we appreciate your membership and as means of apology for this delay, your account will be credited with a bonus of
points in the following days.? ? We strive to have all rewards processed and delivered within to weeks as per our terms and conditions in order to uphold our value proposition and recognize Influencers´ insights83% of rewards globally respect this delivery period and 65% of our Influencers rewards are processed and delivered in under weeksWe invite you to check out our trending hashtag ***? to see how our members are using these rewards following their valued participation in our projectsWe can confirm that your outstanding ***? vouchers requested between the th of January and March 10th have all been processed and they are available in your accountWe hope you will enjoy spending them! ? Regarding your e-mails to support, all the support tickets you created have been responded toIf you feel there is any e-mail that we haven’t properly addressed, please feel free to reopen it or follow up with our support teamOur dedicated team will be happy to assist you with any and all concerns you might have ? We would like you to reassure you that we value our influencers, we greatly appreciate their feedback and we do our utmost to offer them an enjoyable experience on toluna.com ? We look forward to seeing your engaged participation on toluna.com and receiving more valuable feedback from you! ? Yours sincerely, The Toluna Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? please forward this info to company.? I appreciate your willingness to remit payment to meI would prefer to be paid by paypal if possible? paypal address is either *** or ***If you insist on sending a check, my mailing address should be on my *** account with youIf not, it's *** *** *** *** **, ***I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI)And your previous blocking of my original account was uncalled forI was NEVER rude/cruel to your staffThey were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solutiongoing forward [please train them to behave appropriately to your members or you will lose further membershipJust a piece of adviceThank you again for your consideration regarding my earnings payment.?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mrs***, We have thoroughly investigated the matter you have brought to our attention and seen that you have been in contact with our community manager in support cases ***, ***, *** and through our editors’ mailbox, where you were advised of the points you were dueAs you
know, the amount of points an editor is credited monthly depends on the number of posts submitted in the previous monthFollowing the guidelines of our Editors’ Program (to which you have agreed when joining this program), you can receive up to points for having submitted up to postsWe have checked your account and we can inform you that on January 3rd, 2018, you were credited points for your participation in the Editors Program for the month of December and points for your activity in reporting inappropriate content (you can see these in your account under the descriptions “ContentCreationEditors”, respectively “EditorsProgramEmailReportingDec”)For your activity in the community in the month of January, you were credited on February 6th with points for reporting inappropriate posts (entry can be found in your account with the description “EditorsProgramBonusJanEditsEmail”) and on February 12th, with another points for the content you posted in January (this has been credited with the description “Bonus for Content”)You have only received points because you have not reached the established threshold of posts in January, thus you were credited in accordance with the number of posts you submittedWe would like to assure you that we have always honoured our commitments and ensured correct payment has been issued at all timesWhile checking your account, we’ve noticed that you decided to unsubscribe from the communityWe’re sorry to see you go and we thank you for having been an active member in our communityShould you decide that you’d like to come back, please get in touch with us through ***? and we will be happy to reinstate your account and address any other inquiry you might have ? Influence Your World! ? Toluna Team

I appreciation? final decision from toluna, ? I am proud to have been a toluna member for years and over now, yes? This is correct my address, and my paypal? ***, if you send money via paypal,? thanks Toluna? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***