GO Classy Tours, Inc.

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Complaint: ***
I am rejecting this response because:the fact remains that you closed my account without a by-your-leave and with zero reference to myselfIt is only because I have now complained on here that you feel you should do something about it.Instead (and initially) you sent me a standard reply by email only after I had been repeatedly requesting a response for days (your response which I have now seen cut-and-pasted on many other complaints website about Toluna) which was very offensive, obnoxious and patronising, claiming that I am a fraud and that you were washing your hands of the whole affairIs this really the way you carry on in business? After spending hours/days/weeks/months working for your surveys for promised rewards which are then stolen away at the last minute? Why also does it take you or weeks to pay out when other websites can all do it instantly or in to days maximum? I fear now it is all a scam, to get lots of surveys for free, then close down the account just before you have to pay outPlease now prove me wrong in paying out to me what you have promised but not yet fulfilled.Incidentally I am not on social media, never have beenThe incidences of complaints mentioned above I have found myself by just doing Google searchesAlso I can still not log in even though your initial response on here was a few hours ago
Sincerely,
*** ***

Good morning,
I do apologize for the inconvenience, and trouble, however, in reviewing your case, and following up on the support team's report, I understand why these steps were taken, and it is in Toluna's policy that we may close any account without notice if we determine that our terms have
been violated.? In your case, because we were unable to verify your location, your email address domain is from India, among a few other factors contributed to the team suspecting that fraudulent activity may be occurring.?
Because I've been able to verify that your survey history and payments are legitimately earned, I've gone ahead and re-opened your account, and credited the $that was not issued through PayPal back to your account.? Your remaining 90,000+ points were not removed, so you currently have an available balance of just over 450,points, with which, you may request a new PayPal payment of $150.? I'll note not to withhold this payment when it is processed in weeks
Please do note however, that because of your IP and email domain, it sends a red flag to our system that you may not be located within the US, which would be in violation of the policies of our US site.? For that reason, your account will be monitored and should any suspicious activity be noted, your account may be subject to closure again
Thank you,StephanieToluna Support

Dear [redacted] ? You registered on Toluna.com on June 3rd and on June 27th you made the first payment request, for a $Amazon.com gift cardDuring a regular review process done by our Incentive Team to validate member information prior to releasing funds, your request was
cancelled on June 28th and the 25$ equivalent in points were automatically returned to your account balance? You contacted our helpdesk and during the verification process the access to your account was suspendedOnce the account information had been verified, you could login again and continue your activityYou made a new payment request on July 11th , for another $Amazon.com gift cardStarting July 5th, due to unforeseen circumstances the processing time for gift cards changed from business days to weeksWe informed all members of this change on our blog https://usblog.toluna.com/2017/07/05/incentive-processing-important-update/ ? On July 26th you contacted us about your payment request that was still being processedWe acknowledged the delay, informed you that it was caused by running out of stock of Amazon codes, and asked you to confirm in case you wanted to cancel the request, so you can redeem the points for another type of rewardIn the same communication you were offered a 3,points compensation for the inconvenience experienced while waiting for the rewardThis compensation credit was issued to your account on August 2nd ? The Amazon payment option was deactivated from the site and we believed a new batch of codes would arrive soonUnfortunately we could not determine when this reward will be available againWe cancelled all the outstanding requests and returned the points to our members, so they may select an alternate payment option? A notification email about this was sent on August 4th explaining the situation and offering our apologiesWithin that email you were also informed that we issued another compensation of 5,points to your account as a gesture of goodwill and understandingThis second compensation credit was issued to your account on August 2nd ? Hence you received all the points you had converted for the Amazon gift card back to your account plus an additional payment of 8,points as an apologyOn August 9th you made a third payment request, exchanging 90,points for two $Sephora gift cardsThe current status of this request is “Processing”? By continuing to use your Toluna account and participate in surveys, you agreed that you want to continue your membership and comply to Toluna’s Terms of Use and Membership ? If you no longer wish to be a member (and this is a decision that we would deeply regret) you can always unsubscribe at your convenience or contact us if you would like us to close your account? If your account is closed you will no longer be able to access your account information, take part in surveys, create content, and all remaining available balance will be forfeited? We can only remove your information from our database, as expressed in your desired settlement, after the account is closedWe apologize for any confusion or misunderstanding that might have been causedWe sincerely appreciate your membership in the Toluna community and we hope you will not leave our site? Influence Your World! Toluna ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I resolved it with the company the # is? #***

Hello again, Please allow our support team ample time to re-open your account and get back to you, this may take a few hours and we ask for your patience.? The team has advised that you were contacted both through our support mailboxes and through social media regarding the issue.? Once again, you may reply to your support ticket with the Toluna team for more assistance on this matter.Regards,Toluna Support

Hello, ? Toluna is always vigilant in maintaining our community’s integrityUnfortunately, during our regular quality reviews we’ve noticed consistent issues with your account and survey activity that could negatively impact the integrity of our processes.? Some examples of this are:
answering multiple questions with the same response, responding to questions much more quickly than average, performing an activity that contradicts information provided in your member profile or is not in line with our Terms ? As a result, your account and points had been suspended in accordance with Toluna’s Terms of Use and Membership Unfortunately, we cannot divulge the detection techniques we use for our quality reviews as this is Toluna’s proprietary information that we cannot share externally ? We have sent you a notification on this within 24h prior to the account closure and all the cases you submitted to our helpdesk have been responded to ? Since your account is associated with the United States, recognition of multiple attempts to access surveys from outside the US contributed to the flagging process In one of your e-mails to us, you mentioned using VPN and connecting from international locationsWe can confirm that this was indeed one of the flagging reasons, since our system detected this information to be contradictory compared to your profile information ? After further assessment, your account was re-activated and all of your points have been reinstated Please be aware that per Toluna policies, that you adhered to upon registration, your account could be suspended or closed again should our systems detect problematic activity again? We sincerely appreciate your membership in the Toluna community, and apologize for any confusion this incident may have caused ? Influence Your World! Toluna

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Hello ***,
Your account was re-opened following your initial complaint and so internally we feel that the Revdex.com complaint has been resolved.? As noted, over time your account was flagged times due to issues with your survey activity.? You are not being accused of lying, rather, you may have had instances where your survey session was terminated for speeding? - completing a survey in half or less the average completion time, which raises? concerns regarding quality.? Or, it's possible that answers you provided in one section of a survey conflicted with answers in another section.? There are a variety of reasons which may raise a flag in our database, and as a matter of course, member accounts reaching flags are subject to additional review
If you wish to receive more details about those specific incidents, we ask that you please contact our support team directly via the Contact Us link at ***, and our support staff can investigate in more detail at what point and why you were flagged
Regards,StephanieToluna Support

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Good morning,
I apologize for the inconvenience, and that you didn't receive further information regarding your account.? It is true that Toluna reserves the right to close any account without notice if we feel that our terms have been violated.? In your case, your account was flagged
during a weekly fraud review, where we couldn't verify that the information in your account was accurate, and we needed to review your survey activity as the number of points you earned in just one month of membership seemed abnormally high.? As far as the information, we cannot verify that the address you provided is accurate, since in our search, we cannot identify any residents currently listing at the particular address/unit you provided, nor can we find anyone in DC listed with your name.? Additionally, your IP address does not match the location you entered, which always throws up a red flag for us
Your survey activity appears ok, as I see you have been very active.? On this one-time basis, I have reactivated your account, and your balance of 128,000+ points is still available.? Please note that your account will remain open on a probationary basis as we will continue to check your activity to make sure our system doesn't throw up any additional flags.? Should your activity continue to be flagged, your account will be subject to additional review and potential closure again.?
As noted, your account is open again, you may login and continue participating.? Please check that all of your account information is correct and up to date
Thank you,Toluna Support

Good morning,E-Gift Card requests are processed on a daily basis, (requests made Friday - Sunday are processed Mondays), which allows us to have a hour delivery time in most cases.? However, our terms and conditions do state that delivery CAN (not will) take as long as weeks.? It's
rare for this to occur, but the reasoning has to do with available inventory for e-Gift Cards, and if we are in a situation where we are unable to re-stock on a particular brand before our inventory runs out.? As *** is our most popular brand, this is a concern for us, although we take steps to reduce delays as much as possibleIn your case, I see that you requested your payment on Saturday, and we'll be working to process requests today.? We are low on *** codes at the moment, however do have a new order in progress now.? If we are unable to process your request today, I can assure you that it will be completed by the end of the week.For your reference, as this is an e-Gift Code, the reward will be available directly on your Rewards page within your Toluna account once processed.? Please use the contact us links on the Toluna website if you have additional questions about payment.? Thank you,StephanieToluna Support

Good morning,Your account was re-closed in error, and we're checking with our Database team to see why the status was reversed after we re-opened it on April 27th.  We are continuing to monitor your activity, but at this time you should be able to login and continue participating.  As of...

this morning, the account is open.Thank you,Toluna Support

Dear *** ***We are sorry to hear about the difficulties you've encountered with your latest processed rewardUnfortunately, we've faced some display issues with the batch of rewards processed on the 15th of September, as you were advised in support case ***.The technical problem was
investigated and resolved very quickly and our members were informed of this on our blog - https://usblog.toluna.com/2017/09/18/rewards-processed-september-15th-update/.Th...⇄ voucher details for your electronic gift card are now available in the "My Rewards" section of your Toluna account.For our website to load the information correctly, we recommend regularly clearing the cookies and cache from the browser you use.If you are still facing difficulties, please don't hesitate to get in touch with us and we will be happy to assist youTo be able to thoroughly investigate an issue and come up with the best solution, we kindly ask that you provide some screenshots with the errors you encounter and let us know what devices you are using.Meanwhile, on September 27th, the Community Manager assigned to your case has also provided the details of your *** gift card (link and PIN code) in support case *** for you to be able to use your voucher immediately.We apologize for any confusion or misunderstanding these technical problems might have caused and we hope you will continue your activity on our site.Influence Your World!Toluna Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. please forward this info to company. I appreciate your willingness to remit payment to me. I would prefer to be paid by paypal if possible.  paypal address is either [redacted] or [redacted]. If you insist on sending a check, my mailing address should be on my [redacted] account with you. If not, it's [redacted]I did NOT ever see a notice on your site that disallowed multiple accounts(if it's in the TOS, no one ever actually reads that, just FYI). And your previous blocking of my original account was uncalled for. I was NEVER rude/cruel to your staff. They were rude to me first in ignoring my requests for assistance or, if they did respond, just putting me down instead of offering a solution. going forward [please train them to behave appropriately to your members or you will lose further membership. Just a piece of advice. Thank you again for your consideration regarding my earnings payment. 
Sincerely,
[redacted]

Dear Mr[redacted], ? We have checked and we can confirm you had an account associated with the email address you mentioned - [redacted]Following a review of said account, we’ve found that your membership has been suspended for having breached our site’s terms, more specifically, our
Member Code of Conduct - [redacted] Toluna is a community interested in making people’s voice heard and allowing users to exchange opinions in a manner that supports a safe and comfortable environment for all membersOnce they register in our community, all users agree to be courteous and respectful towards the opinions of others and behave appropriately, to maintain the community safe and comfortable During your time in our community, you have repeatedly replied to opinions using inappropriate language and sent harassing comments to other membersStarting with May 2nd 2017, our community manager has been in touch with you advising that this type of behaviour is not conducive to having engaged, healthy debates and discussions through our platform and that continuing this could lead to the closure of your accountSince, even after repeated notifications, you continued to post negative and provocative replies, your membership was suspended on May 22nd ? While investigating this, we have also found that you had deliberately created other accounts (with three other email addresses) and tried to use them simultaneously, an action that is against the terms and conditions to which you agreed at registrationMembers are allowed to have only one account and should they not respect this, their accounts will be closed by one of our representatives because we want to offer equal chances to our members and ensure that our clients receive valid, reliable information from our surveys and our respondents As such, the accounts found to be in breach of our terms have also been closed and you can no longer access our site as a member? We regret this unfortunate situation and we wish you all the best for the future? Kind regards, Toluna Team

Hi [redacted]Thank you for trying the troubleshooting steps.  Our social media manager did reply to your last message this morning, and we see on Facebook that you read her reply, but you have not responded to it.  In order to find a solution to this issue we ask that you please contact us at [redacted] so the team can work with you one on one to solve this and see that your points are redeemed. Thank you,StephanieToluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]