GO Classy Tours, Inc.

Good morning [redacted]
I am sorry for the inconvenience.  In reviewing your account, I see that in less than one month as a Toluna member, you have earned 150,000 points ($50), and were terminated from surveys multiple times due to speeding and because of quality concerns when our clients...

found that answers you provided in some surveys contradicted each other.  The combination of high earnings in a short period of time, plus survey terminations due to data quality concerns are what led our panel team to close your account.
I will re-open your account on a probationary basis, and this will be done within the hour.  Your points have not been forfeited at this point, so you may request another payment.  Please note that because your account has already been flagged for data quality - which is a violation of our terms - we will be monitoring your account activity.  Should any additional flags be raised, or we continue to see that survey sessions are being terminated for the reasons above, it will result in your account being closed again permanently.
Thank you,Toluna Support

Hello,   Toluna is always vigilant in maintaining our community’s integrity. Unfortunately, during our regular quality reviews we’ve noticed consistent issues with your account and survey activity that could negatively impact the integrity of our processes. Some examples of this are:...

answering multiple questions with the same response, responding to questions much more quickly than average, performing an activity that contradicts information provided in your member profile or is not in line with our Terms .   As a result, your account and points had been suspended in accordance with Toluna’s Terms of Use and Membership. Unfortunately, we cannot divulge the detection techniques we use for our quality reviews as this is Toluna’s proprietary information that we cannot share externally.   We have sent you a notification on this within 24h prior to the account closure and all the cases you submitted to our helpdesk have been responded to.   Since your account is associated with the United States, recognition of multiple attempts to access surveys from outside the US contributed to the flagging process. In one of your e-mails to us, you mentioned using VPN and connecting from international locations. We can confirm that this was indeed one of the flagging reasons, since our system detected this information to be contradictory compared to your profile information.   After further assessment, your account was re-activated and all of your points have been reinstated. Please be aware that per Toluna policies, that you adhered to upon registration, your account could be suspended or closed again should our systems detect problematic activity again.   We sincerely appreciate your membership in the Toluna community, and apologize for any confusion this incident may have caused.   Influence Your World! Toluna

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning [redacted],
I do apologize for this inconvenience, I took a look in our system and found that your account had been closed during a typical review process where your account was flagged 5 times for issues with your survey activity - which may include speeding, data quality,...

inconsistencies, etc.  When we reach 5 flags, the account is subject to closure and/or additional review to determine whether our terms were indeed violated, or if it was isolated incidents.  In your case, it seems that it was the latter, and the flags were accrued over the years in which you have been a member. 
Because of your long membership, and seeing that these were mainly issues occurring over time, I've gone ahead and re-opened your account.  You may now login and resume participating, and your point balance is still intact.  I do have to note that as of the closure date - October 6th - there were 5 flags on your account. Because reviews are ongoing, should additional flags be placed on your account going forward, you may be subject to additional review again to confirm that your activity is in line with our terms.
Please contact our support team with any additional questions.
Best Regards,StephanieToluna Support

I resolved it with the company the # is #[redacted]

is really not fair, because I spend time truthful and thoughtful to answer survey in toluna, I really to sad about that, I only accept payment paypal, not a check payment, I can give toluna bad review in survey police, if you cant send money via paypal. thank you 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Good morning,
I apologize for the trouble you have been experiencing with your account.  We are currently reviewing your account history to determine why our system flagged you, and I will get back to you as soon as I have more information.
Thank you,
[redacted]Toluna Support

Good morning,
I am sorry for any inconvenience regarding your payment.  I reviewed your help desk ticket sent on June 13th, and see that our staff sent the message below:
I see you completed survey [redacted]US on May 7,2016 and your payment request was put through on May 20,2016. Our check...

processing time is 6-8 weeks from when your check is requested. Our AP department will try to get checks processed earlier than that time frame but we have to allow the full 8 weeks for processing. Please let me know if you do not receive your check by July 15, 2016.Thank you,Pam D[redacted] Support
To expand upon this, yes, you completed the study on May 7th, and for your reference, credit is not assigned to member accounts until the survey has closed - which is some cases may take up to 6 weeks in itself.  In your case, the study closed in mid-May, and our system generated your check request on May 20th.  Checks are currently mailing between 4-6 weeks from the request date, rather than the 6-8 noted above, and our next check run will include your payment.   I do see on our FAQ page where it mentions 2-3 weeks, and I'm addressing this error with the panel team, as the message should state - checks will mail within 2-3 weeks, but may take up to 6 some instances.
If you refer to section six of our official Rewards Rules page a[redacted] you will see the following passage:
TolunaUSA will forward the account balance available for withdrawal to you within six (6) weeks from the receipt of your request. Once you have made a request to redeem the incentives credited to your account, the request cannot be withdrawn, cancelled, or postponed.
Unfortunately, there is a discrepancy between the pages which I am addressing, and I apologize for that.  I assure you that your check is in process, and will mail within 2 weeks (the exact date has not been assigned yet).  With regards to your follow up emails, I do see that you responded to your help desk ticket once later on the 13th, but it appears our system didn't automatically re-open your ticket for us to to see it, which is why no one responded, apologies again for that.
Please contact us at [redacted] with any additional questions.  Finally, in reference to your claims regarding your PA, each member account and situation is unique, and I advise you to have them contact us as well so we can look into whether any payment is in fact still outstanding. 
Thank you,Toluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning [redacted]
I am so sorry you have experienced this issue yet again.  The problem is that our system takes into account any flags accrued over the time of your membership for speeding, data quality, inconsistencies, etc, and tallies them in a single report.  Once an account...

reaches a certain number of flags it is closed for violating our terms, and/or is subject to additional review.
In your case, in the 8 years that you have been a member, you have accrued some flags in your activity, and because of this, you keep showing up on our flagged member report causing our database team to close your account.  It has been re-opened again, and none of your points have been removed.  I've asked our team to note your account information and exclude you from future closures unless we see new flags, or issues that require additional review.  The report which we receive regarding account flags is also being reviewed to take into account time limits when activity it flagged, rather than the entirety of a user's membership.
Again, I do apologize for the inconvenience, please let our support team now if you have any additional questions.
Best,StephanieToluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank your for re-opening my account and trying to prevent this issue from occurring again in the future. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning [redacted]
I apologize for the delay in payment, currently check payments are mailing approximately 6 weeks from the request date, which is within the timeframe stated in the Toluna terms and conditions.  We certainly understand that this timing is not ideal, and we are working with...

our AP department to speed up the process.
Fortunately, in your case, your payment is next in line to go out, and I had confirmation from our AP department yesterday that payments will be sent to our processor for printing and mailing by the end of the week.  Your check will be mailing by Tuesday, the 7th.
As a reminder, we currently have over 45 payment options available, including PayPal which is processed within 2 weeks, and many gift cards processed within 72 hours.
Thank you,Toluna Support

Good morning,
I am very sorry for the inconvenience.  In reviewing our records, it seems that the Incentive team had withheld your request back in June while reviewing your account information, but I am unsure why it took so long to complete this.  I see as well that your account was not...

cancelled, but put on hold on July 29th and our help desk team simply requested that you confirm your name and mailing addresses so we knew that the information within your account was correct.  However, I do not see any issues with your account, so I have re-opened it and the $180 has been credited back to your Toluna account.  Please login and request a new payment, which we will process as fast as possible.
Thank you,[redacted]Toluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I greatly appreciate Toluna's consideration. I was able to access my account, and will review my profile to ensure it is up to date. I also will not access any surveys via VPN or international locations in the future. I apologize for any difficulties I inadvertently caused, and thank Toluna for their response. I look forward to continuing my participation in the panel.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning,
I am very sorry for the delay and long wait with your check payment.  You are correct, typically, checks are processed much quicker, unfortunately due to extenuating circumstances, our we have gotten quite behind schedule and we have been unable to provide accurate...

timelines for when requests will be mailed up until this point.  With regard to your payment though, payment files for the week of your request - and I believe the 2 following weeks as well - are being sent to our processor by Friday of this week (if not tomorrow), and checks will mail out either Tuesday the 4th or Wednesday the 5th. 
Honestly, we are embarrassed at how delayed payments are right now, and hope that we can clear our backlog very soon to get back on our regular schedule.  The check absolutely will mail next week, but if you would prefer to cancel it, we can do that for you.  I would just ask that you email me at [redacted]Rewards@[redacted].com today - July 29th - to confirm, so we can be sure to pull the request from our payment file before it goes to the processor. 
Should you choose to cancel the payment, gift cards are being processed within 72 hours, and [redacted] payments are processed within 1-2 weeks.  To note, we have temporarily deactivated the options for both [redacted] and [redacted] while we wait for new inventory to arrive, to avoid further delays in processing for our members.
Once again, I truly am sorry for the inconvenience, and hope that this will not continue to be a problem in the future.  Please do let me know if you would like to cancel the check request, although this time I can say that the payment will be issued within a week (Finally!).
Best Regards,[redacted]Sr. Incentive & Community Manager, NA[redacted] USA

Complaint: [redacted]
I am rejecting this response because:
they are lying. I still cannot log in. The value of up to £60 in [redacted] vouchers is still outstanding.They have not supplied me with a response on why this has happened, indeed there are many complaints about them online doing the same thing to many other people.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]