GO Classy Tours, Inc.

Good morning [redacted]I am so sorry for the trouble you've had with your account, and with reaching out to our support staff.  We do get many messages through FB on a daily basis, and at times it can be difficult to follow up immediately with everyone.  The message asking for your Toluna...

credentials is an automatic reply that we set up so members can provide their information prior to the team following up, and we can get a head-start on investigating the issue.  Whenever you send a new message to us, FB automatically re-sends that reply.With regards to the site and survey invitations, there are two different servers which handle email invitations and that host our website, which is why you are not having trouble with our actual surveys.  The website has been experiencing intermittent technical problems, which as the team noted, we have been investigating and working to correct for the last few weeks.  We do understand all of our member's frustrations when they cannot access their accounts, or redeem their points, and we want to make sure this is taken care of for you ASAP.First, since the issue has been persisting since the 2nd, can you please try closing all browser windows, then starting over with a fresh [redacted] or [redacted] browser.  Delete all cookies and temporary internet files to make sure that any past attempts to login are no longer in your cache, then try to login at us.toluna.com.   When I tested logging in to one of our accounts on Mozilla this morning, I did get a "enter your correct Toluna credentials" error at first, but before I could re-enter my password, the page did reload and login on its own, so it's possible that there's a delay in the redirection process that you just need to wait a minute for the site to correct itself.  If that still does not work, please email us at [redacted], which will connect you with our support staff and we can work with you one on one to get you into your account so you can claim your rewards.  I have also asked our social media manager to take a look at your FB correspondence and follow up with you again as well.  I am sorry again for the trouble, please do reach out to us directly for more assistance. Thank you,StephanieToluna Support

Good morning,
I do apologize for the inconvenience, and trouble, however, in reviewing your case, and following up on the support team's report, I understand why these steps were taken, and it is in Toluna's policy that we may close any account without notice if we determine that our terms have...

been violated.  In your case, because we were unable to verify your location, your email address domain is from India, among a few other factors contributed to the team suspecting that fraudulent activity may be occurring. 
Because I've been able to verify that your survey history and payments are legitimately earned, I've gone ahead and re-opened your account, and credited the $120 that was not issued through PayPal back to your account.  Your remaining 90,000+ points were not removed, so you currently have an available balance of just over 450,000 points, with which, you may request a new PayPal payment of $150.  I'll note not to withhold this payment when it is processed in 2 weeks.
Please do note however, that because of your IP and email domain, it sends a red flag to our system that you may not be located within the US, which would be in violation of the policies of our US site.  For that reason, your account will be monitored and should any suspicious activity be noted, your account may be subject to closure again.
Thank you,StephanieToluna Support

Good morning [redacted],I do apologize for the problems you have encountered with your account recently.  In reviewing your account and the situation, I can confirm that all of the information that our support team provided is correct, and unfortunately, your account was closed in accordance with our...

terms and conditions because of the flags raised with your survey activity.  Typically in these situations all points are forfeited in accordance with our terms, however, we will make an exception for you due to back and forth you experienced finding details about this issue, and will be issuing a check payment for the balance remaining in your account.Currently, your remaining point balance totals 82,090 points, equal to $27.36.  Our AP department will issue a check to the address provided both in your Toluna account and with this Revdex.com ticket, and that will be mailed within 3-4 weeks.  Unfortunately, due to the number of flags on your account in the past year, I am unable to reinstate your Toluna account at this time.Again, I am very sorry for the turn of events, and trouble you experienced.  Please do reach out to our support team if you have further questions.Thank you,StephanieToluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
Your account was re-opened following your initial complaint and so internally we feel that the Revdex.com complaint has been resolved.  As noted, over time your account was flagged 5 times due to issues with your survey activity.  You are not being accused of lying, rather, you may have had instances where your survey session was terminated for speeding - completing a survey in half or less the average completion time, which raises concerns regarding quality.  Or, it's possible that answers you provided in one section of a survey conflicted with answers in another section.  There are a variety of reasons which may raise a flag in our database, and as a matter of course, member accounts reaching 5 flags are subject to additional review.
If you wish to receive more details about those specific incidents, we ask that you please contact our support team directly via the Contact Us link at [redacted], and our support staff can investigate in more detail at what point and why you were flagged.
Regards,StephanieToluna Support

Dear [redacted]   We followed up on this matter, that you brought to our attention in the email sent to the [redacted] support team. Please rest assured that your inquiry has not been overlooked and the Community Manager assigned to your case reached out to the relevant department and requested...

additional details about this survey to ensure the resolution provided will be fair and complete.   As you know, depending on the complexity of the study, payment timeline varies from case to case. For some surveys, credits are applied very quickly or within a few days, while for others, the credits are applied after the survey has closed, this taking up to 30 days since the completion of the activity. This was one of those complex studies where it took longer for it to be closed, the responses processed and the participants paid. We can now confirm that all the points for having participated in our recent surveys have been credited to your [redacted] account. While checking, we’ve also noticed that you have already redeemed the points in your account’s balance for the desired rewards.   We would like to take this opportunity to thank you for being an active member in this community and reassure you that we have never deliberately delayed or withheld the payment of our influencers. While exceptional situations may sometimes occur, we have always honoured our commitments and ensured correct payment has been issued.   Whenever you have an inquiry, please don’t hesitate to get in touch with us through https://us.toluna.com/contactus or [redacted] and we will be happy to address any and all inquiries you might have. To be able to thoroughly investigate an issue and come up with the best solution, it’s always helpful if we have a complete overview, so we kindly ask you to send us some screenshots, forward us the survey invite or any relevant details showing the problem you face.   Influence Your World!   Toluna and SO Squad Team

I appreciation final decision from toluna,  I am proud to have been a toluna member for 2 years and over now, yes This is correct my address, and my paypal [redacted], if you send money via paypal, thanks Toluna Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning,Please review the communications below sent between March and April 13th.  The check was mailed at the end of February, but as you never received it, we placed a stop payment and credited the $50 back to your account on April 13th. You were advised to login and request a payment...

and also update your mailing address, but it seems neither action was taken.  Because of this, our system did not generate a new payment request for you until May 5th.We will begin processing that payment today, but please let us know ASAP whether the address is incorrect so we can update the payment file, and also login at [redacted].com to update your account information for future payments.I see that you also opened a new support ticket with us, so I will be sending this same reply to you through our help desk as well.Thank you,StephanieToluna Support [redacted] Support: 13-Apr-2017 7:56AM Good morning,I am so sorry to hear that the check never arrived. I double checked and did confirm again that the check - #[redacted] was mailed on February 28th to the address below, but our bank shows that it was never cashed, nor was it returned to our office.As it appears the payment was lost in the mail, I have placed a stop payment on it and credited the $50 back to your account. Please login at [redacted] to request a new payment, so we may have that processed as soon as possible. For your reference, a new check request may not mail for up to 6 weeks, however, we do have over 40 payment options available, including gift cards that are delivered to your [redacted] rewards page within 72 hours, and PayPal which is sent within 2 weeks.Please let us know if you have any additional questions. Once again, here is the address currently listed in your account, be sure to update this when logging in, if it's not up to date.
[redacted]Thank you,Pam D[redacted] Support KEVIN BLAIR: 12-Apr-2017 9:55PM Submitted by direct email to support@[redacted].com.As of April 11th, 2017 I still have not received the honorarium described below. As the check was mailed 2/28 and it is approximately 4 weeks now since you indicated it should have arrived I am following up to see what can be done to reach a resolution. Thanks,[redacted] [redacted] [redacted] body { font-family: Verdana} [redacted] Support: 13-Mar-2017 5:55AM Good morning,I apologize for the delay, this study did not close until mid-January delaying the payment process. Your check was mailed on Feb. 28th, and should reach you within a few days. If by Friday you still have not received the check, please let us know so we can try to track it down for you.Thank you,Pam D[redacted] Support

Complaint: [redacted]
I am rejecting this response because: They still never made up for the fact they did not delivered the code when originally promised. The response is not satisfactory.
Sincerely,
[redacted]

Complaint: 12000696
I am rejecting this response because:Has it occurred to you that  this might be the persistent surveys you keep on sending me abouta. gamblingb. smokingI keep on staying that I do neither of these, nort am I interested in these things, but I still keep on getting sent the same old survey, time and time again. So of course I would then speed through it, same-old answers after all.I would like to keep this Revdex.com response open, until you have paid out the Amazon vouchers as promised. I will not close it until then.
Sincerely,
[redacted]