GO Classy Tours, Inc.

Good morning,
Thank you for reaching out regarding the issue with your account. This is the 2nd time this year that your account has been flagged for suspicious activity, and in this instance, we found that you last accessed your account from *** and in trying to validate your mailing
address, we found no one by your name at your specified street and apartment. Because of these factors, it threw up red flags for us that perhaps you were trying to access our US panel while not residing in the country, which is a violation of our terms and conditions
I understand that you may be out of the country at this time, and I have re-opened your account on a probationary basis, so you may request payment. I do strongly recommend waiting until you return to the States to participate in further studies, as our system will block you based on your location, and this will likely result in your account being closed again
Please contact our support team with any additional questions, and you may login any time to request a new payment
Thank you,Toluna Support

Complaint:
I am rejecting this response because:Has it occurred to you that this might be the persistent surveys you keep on sending me aboutagamblingbsmokingI keep on staying that I do neither of these, nort am I interested in these things, but I still keep on getting sent the same old survey, time and time againSo of course I would then speed through it, same-old answers after all.I would like to keep this Revdex.com response open, until you have paid out the Amazon vouchers as promisedI will not close it until then
Sincerely,
*** ***

Good morning ***
I am sorry for the inconvenience. In reviewing your account, I see that in less than one month as a Toluna member, you have earned 150,points ($50), and were terminated from surveys multiple times due to speeding and because of quality concerns when our clients
found that answers you provided in some surveys contradicted each other. The combination of high earnings in a short period of time, plus survey terminations due to data quality concerns are what led our panel team to close your account
I will re-open your account on a probationary basis, and this will be done within the hour. Your points have not been forfeited at this point, so you may request another payment. Please note that because your account has already been flagged for data quality - which is a violation of our terms - we will be monitoring your account activity. Should any additional flags be raised, or we continue to see that survey sessions are being terminated for the reasons above, it will result in your account being closed again permanently
Thank you,Toluna Support

Good morning,
I do apologize for this inconvenience. Your account was closed during a standard review of our system, wherein we found some flags on your survey activity, and those flags dealt with inconsistency in survey responses, some instances of speeding through surveys, and a few times
where there was a discrepancy between our system and our client showing a different status for a session. When several flags are placed on an account it can be subject to closure and additional review, which was the case here
Seeing that you've been a very active member over the last few years though, I've gone ahead and re-opened your account on a probationary basis while we continue to monitor your activity. I don't expect to see any other issues, but just remind you as always to carefully respond to each question and take your time when participating. None of your points have been removed from your account, and you may now login to your account and continue participating
Thank you,StephanieToluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello again,I checked our system and confirmed that the account has not been re-opened yet, so I've sent an urgent email off to our support team to take care of this for you and follow up with you as soon as possible. With regards to payments, despite your account being closed, the team noted that the payments still would have been issued to you, although yes, it can take several weeks for delivery. I am located in the US, and unfortunately do not have the visibility into our payment processes for members in the UK and EU to provide more information on the reason for the delay in delivery.As far as your accounts status goes, our records show that since August, 2016, we have had instances where our clients could not validate that you completed surveys, instances where it appears you attempted to hit a survey completion page without completing the study, and instances of speeding through surveys which raises concerns about data quality and how carefully each question was read. Because of the combination of these flags on your account, we blocked you in accordance with our terms and conditions. Despite these flags, we are giving you another opportunity to continue being a panel member and participate in our surveys, and this will be rectified today. Please note however, that should any additional flags be raised going forward, or should any activity occur which is in violation of our terms and member code of conduct, it will result in the permanent closure of your account.Please direct further questions to our support team by using the contact us links on our website.Regards,Toluna Support

Good morning ***
You reached out to us via our Privacy mailbox on Friday, the 7th, and we responded soon after to let you know the issue and that we were re-opening your account. Since sending that, I see that you have logged in, requested multiple check payments and were participating
in surveys through yesterday. As you did receive our message regarding your account, internally we consider this issue already resolved.
For your reference, again, your account had been closed during a typical review process where your account was flagged times for issues with your survey activity - which may include speeding, data quality, inconsistencies, etc. When we reach flags, the account is subject to closure and/or additional review to determine whether our terms were indeed violated, or if it was isolated incidents. In your case, it was the latter, and the flags were accrued over the years you have been a member. Just to note however, reviews are ongoing and should additional flags be placed on your account, you may be subject to additional review again to confirm that your activity is in line with our terms
Our correspondence from Friday is copied below for reference, please contact our support team with any additional questions
Thank you,StephanieToluna Support
Good afternoon,
I do apologize for the inconvenience. Your account was closed during a typical review process, as we found that your survey activity was flagged times for inconsistencies in your responses and an issue where our system recorded that you completed a survey, but our client did not. In reviewing your account activity today, I don’t see any particular issue that warrants us keeping your account closed, so it’s been re-opened and you may now login to continue participating.
Again, I am sorry for the inconvenience. To note, if any additional flags are placed on your activity, your account may be subject to additional review
Thank you,
Toluna Support
From: *** *** Sent: Friday, October 07, 1:PMTo: Privacy Subject: Account Closed: (WHY)
Dorothy Bennett
Email: [email protected]
*** *** ***
*** *** ***
*** *** *** *** ***
*** ** ***
I am writing this letter to find out why my account was close
I have been a panelist on this site for many years. I have never knowingly breached their terms and conditions
I have never been warn or flag for breaking any rules, all my answers have been truthful to the best of my ability
TOLUNA, owe me roughly $
I have try to contact them a number of times. My calls go unanswered, no reply from my emails
I would like to know what steps I need to take to resolve this issue
*** ***
Tel: ###-###-#### or ###-###-####

Good morning,I reviewed your account and history, and found that your account was flagged for potential fraud following a complaint from one of our clients, where the details you provided in an open-end question appeared to be misleading and inconsistent with other answers. After further
review of your account, we were concerned by the high # of points you have earned in the one month since you registered, which always leads us to more closely check member activity to ensure that our terms are not being violated.Following our reviews, outside of the client report, I do not see any activity that is of immediate concern. With that in mind, your account has been re-opened on a probationary basis, and your current payment is still in process. Please note that while under probation, your activity will be monitored and any flags raised for speeding, poor quality and other violations may result in your account being closed again. As of now, you may login to your account at Toluna.comAdditionally, I see that you opened at 2nd account with us today, and began participating. This is a violation of our terms to have multiple accounts, so the new account under *** has been closed. Any additional accounts opened in your name will also result in your account being closed.Thank you,Toluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good morning,
Thank you for reaching out regarding the issue with your account. This is the 2nd time this year that your account has been flagged for suspicious activity, and in this instance, we found that you last accessed your account from *** and in trying to validate your mailing
address, we found no one by your name at your specified street and apartment. Because of these factors, it threw up red flags for us that perhaps you were trying to access our US panel while not residing in the country, which is a violation of our terms and conditions
I understand that you may be out of the country at this time, and I have re-opened your account on a probationary basis, so you may request payment. I do strongly recommend waiting until you return to the States to participate in further studies, as our system will block you based on your location, and this will likely result in your account being closed again
Please contact our support team with any additional questions, and you may login any time to request a new payment
Thank you,Toluna Support

Good morning,I do apologize for any confusion, however, in checking your account I confirmed that your request was processed on February 21st. As this is an electronic gift card, you will need to visit the My Rewards page within your Toluna account to retrieve your claim code and link to the
card.For your reference, typically, requests for *** *** are processed within hours, however, in our terms and conditions it is noted that delivery may take up to weeksA delay that long (for e-gifts) is typically only in instances where we have a shortage of inventory, or delays over holidays. In this case, our Incentive Manager was out of the office on Friday the 17th and we were closed on Monday, the 20th for President's Day, preventing us from issuing this within our hour window.Please login to your account to retrieve your reward, and reach out to our support team using the Contact Us links on our website if you have further questions.Thank you,Toluna Support

Good afternoon *** ***
In reviewing your account, I see that this is now the 2nd time your account has been flagged and closed for activity not in compliance with our terms and conditions. As you may recall, this issue also occurred in May, and at that time, your account was re-opened on
a probationary basis
Between then and now, your account received additional flags regarding inconsistency in survey responses, instances of speeding through surveys, and additional discrepancies between our system and our client showing a different status for a survey. All in all, in 2016, your account has been flagged on separate occasions. At this time, because of the large number of flags, we unfortunately can no longer invite you to be a member of Toluna
At this time, your account carries a balance of 78,points, equivalent to $26.03. While normally these points would be forfeited in accordance with our terms, we are making a one-time exception and will have our AP department issue a check payment to you for this remaining amount. The check will be issued within 3-weeks, and will be sent to the address in your account on *** ***. If this address is incorrect, please contact our support team via the Contact Us link on our website to provide the correct address
I am sorry for this unfortunate turn of events, however, we do hold our members to the highest standard, and given the issues we have encountered with your survey activity, we sadly cannot re-open your account at this time
Best Regards,
Toluna Support

Good morning,I reviewed your account and history, and found that your account was flagged for potential fraud following a complaint from one of our clients, where the details you provided in an open-end question appeared to be misleading and inconsistent with other answers. After further
review of your account, we were concerned by the high # of points you have earned in the one month since you registered, which always leads us to more closely check member activity to ensure that our terms are not being violated.Following our reviews, outside of the client report, I do not see any activity that is of immediate concern. With that in mind, your account has been re-opened on a probationary basis, and your current payment is still in process. Please note that while under probation, your activity will be monitored and any flags raised for speeding, poor quality and other violations may result in your account being closed again. As of now, you may login to your account at Toluna.comAdditionally, I see that you opened at 2nd account with us today, and began participating. This is a violation of our terms to have multiple accounts, so the new account under *** has been closed. Any additional accounts opened in your name will also result in your account being closed.Thank you,Toluna Support

Complaint: ***
I am rejecting this response because I wish to know why exactly the account was flagged that many timesI don't mean to be a pain about it, but when someone basically claims I'm lying I feel that my reputation is on the lineIt upsets me so much to hear my character being maligned in such a wayI appreciate though that my account has been reopenedIs there anyway to know why exactly so as to avoid whatever may be the cause for the flags?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good morning ***I'm including my comments that I left with both of your reviews below, as you will see, because your account has been flagged times during your membership, we unfortunately cannot re-open your account.In addition to the comments below, in checking your account, you were left
with a balance of 34,points - equivalent to $11.37. Typically, these points would be forfeited during an account closure, but I have made a one-time exception, and sent the remaining funds to you via PayPal (our records show that you have been using this same email address for your PayPal transactions). Per PayPal, this transaction is now complete, and the transaction ID # is ***As a final payment has been issued to you, we consider this issue closed. I am sorry that we are unable to reinstate your account.Best,StephanieToluna Support Hello *** I am sorry for this turn of events, however, Toluna runs regular checks of our database to ensure data quality and also to determine that our members are meeting our terms and conditions that they agree to at registrationShould we find members who have repeatedly violated our terms, or have had excessive flags on their survey activity for data quality, fraud, speeding, etc, then it is our responsibility to close those accounts in our databaseIn reviewing your particular account, we found that since joining Toluna in June, 2013, your account was flagged for speeding through surveys times, and flagged for data quality and inconsistency issues timesOf those occurrences, there were reports of speeding and data/survey issues just in Unfortunately, because of the high number of flags your account has received, we can no longer invite you to be a member of our siteAgain, I do apologize that we are unable to reinstate your account, please feel free to contact our support team via the Contact Us links on our website, if you have any additional questionsThank you, Toluna Support

Good morning ***,
I am very sorry for this inconvenience, but thank you for writing in. Your account was flagged in our recent fraud reviews, as being part of a larger group of members that were linked due to having the same IP address, and seeing some patterns in account usage and set
up. If your account was hacked though, it could explain how this came to be. As far as additional flags, this is internal, and what happened was that in certain surveys you participated in, our clients did not verify your status as complete, and when this occurs multiple times, we flag the account for possible suspicious activity. It does not mean that there's definite fraud, but it's something we consider if other issues arise - in your case, as mentioned, you were linked to a larger group of members
I've gone ahead and re-opened your account, and not to worry, all of your points are intact. I have placed a note on your account regarding the possible hacking so we can investigate further and hopefully we will not see any future issues. I do recommend logging in as soon as possible to change your account password in case your account has been compromised
Please do accept our apologies for the inconvenience, and let us know if you have any additional questions
Thank you,StephanieToluna Support

Good morning,Your account was re-closed in error, and we're checking with our Database team to see why the status was reversed after we re-opened it on April 27th. We are continuing to monitor your activity, but at this time you should be able to login and continue participating. As of
this morning, the account is open.Thank you,Toluna Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***