Goat

Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.

We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.

I do see a member of our leadership/ support team has reached out to you in regards to your issue -

We did request if you would prefer to have the $25 credited to Affirm since it was not successfully applied to your price paid and you updated us that you would prefer this credited to Affirm.

This has now been applied.

If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!

We are sorry to hear about your recent experience shopping with us. It appears as though through a miscommunication with one of our support agents, you were affected by a shipping delay with your original purchase. As such a credit has since been applied to your original form of payment and your second order has been successfully delivered per the tracking. We hope you love your new shoes and invite you to contact GOAT directly if there is anything else we can do to help moving forward!

Thanks for reaching out about your recent order on GOAT! According to the tracking, your package was successfully delivered before Christmas, on 12/24 as expected. If you did not receive your package, please don't hesitate to reach out to us directly in order to begin filing a missing package claim. Otherwise, we hope you love your new shoes! Please let us know if there is anything else we can do to help at this time.

Thanks for reaching out about your recent order on GOAT. Please advise that per our cancellation policy, you may cancel an order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. According to our records, you placed this order on 12/18 at 9:30am PST, your seller confirmed the sale on 12/18 at 9:35am PST, and we received your first request to cancel via email on 12/18 at 9:40am PST. Unfortunately, since the timestamp of the confirmation occurred before the request to cancel, we were unable to accommodate a cancellation. Instead, we offered to issue a refund within the terms of our returns policy, but save you the time required to first ship you the shoes and then return them. Additionally, your refund was issued to your original form of payment as a courtesy, which is outside of the terms of our normal return policy which grants you a GOAT credit to be used towards a future purchase on any eligible return. We hope this helps explain in greater detail! If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly for additional assistance.

Thanks for taking the time for reach out in regards to your recent order on GOAT. We'd like to first advise that when contacting our support channel, to avoid sending multiple messages as creating new tickets for the same issue may delay a response and confuse the order in which your original inquiry was received. Since we received 10 different tickets in regards to this order, many of your tickets were merged together to avoid handling by multiple agents. According to the tracking for your order however, the package was successfully delivered on 12/24 before Christmas. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly via email as we do not offer phone support at this time. We are always happy to help!

Thanks for reaching out about your recent order on GOAT. At this time, GOAT does not offer expedited shipping options or guarantee a specific delivery date. Since we are a marketplace and not a traditional retail store, we rely on the seller of a product to first ship the shoes to GOAT for verification prior to being shipped to you. Because of this, most orders are received within 10 days. Thats 3-4 days to get to GOAT, 1-2 days to authenticate your purchase, and then 3-4 days for shipping to you. Typically we are unable to cancel an order once the seller has confirmed, but as a one time courtesy, I see we were able to issue a full refund to your original form of payment due to the confusion with this purchase. If there is anything else we can help answer at this time, please don't hesitate to contact GOAT directly for additional assistance!

We are sorry to hear about the delay with your order! Since GOAT is a marketplace, we rely on your seller to first ship your shoes to GOAT for verification prior to being shipped to you. Sellers are given 3 business days to ship or your order may be cancelled. In the event your seller fails to ship, GOAT will first try and find a replacement seller to fulfill your order. While your first seller for this order regrettably failed to ship in time, we were able to find a replacement seller who successfully shipped your shoes and have been recently received at GOAT. Once authenticated, your shoes will be packaged for shipment and we will email you tracking. We do apologize for any additional delays due to the holiday season, however! We hope you love your new shoes!

We are sorry to hear about the delivery issues with your recent package! Regrettably, it appears as though your package was lost while In-Transit to GOAT. While rare, issues including damaged or missing packages at the fault of the shipping courier do occur. In these instances however, GOAT would investigate on your behalf in order to issue a refund. Our records show that a full refund has since been issued per the conclusion of your missing package claim in addition to a credit towards a future purchase due to the inconvenience during the Holiday season. Your original form of payment will be refunded within 2-3 business days. If there is anything else we can do to help, please don't hesitate to contact GOAT directly.

Thanks for taking the time to reach out in regards to this GOAT order. According to our records, this purchase was made using a GOAT credit received from a previously approved return on 3/12/2018. This credit was issued as a courtesy outside our normal return window, which is 3 days from the date of delivery for eligible items. As this order was delivered on 2/21/2018, 19 days prior, an exception was made via our support team to provide a return label and accept the return at GOAT for a credit, less the cost of shipping, to be used towards a future order. On 4/30/2018, the total credit allowance was applied towards the cost of a new order, the order in question. Please note that all shoes purchased on GOAT are verified for both authenticity and condition prior to being shipped to the buyer. At the time we received this claim and as of 1/16/2019, we have not received any requests for return or claims against the authenticity of the item via the GOAT app or with our support team. We advise once more that any requests or claims must be made within 3 days of delivery to be eligible for return. We invite this customer to contact GOAT directly for additional assistance.

Thanks for taking the time for reach out in regards to your recent order on GOAT. Please advise that when sending multiple messages, your original email timestamp may continue to be updated, confusing the order in which we first received your inquiry. Since we received 9 sequential emails between our request for the 6-digit verification code on 12/12 and our follow up on 12/14, your response was regrettably delayed. Unfortunately however, the verification code required to confirm your purchase against potential fraud may not always be displayed appropriately as it is at the discretion of your financial institution to create the statement descriptor. In this case, the 5 digits would be enough information to verify your order for approval. At this time, your order has been cancelled and refunded to your original form of payment at your request. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly.

We appreciate you taking the time to reach out in regards to your recent order. Our records show we were successfully able to find a replacement seller within 24 hours of your original order's cancellation, however the second seller regrettably failed to ship once more. We understand it's not a great experience to be cancelled on so please know that both of your sellers were penalized for the cancellations. Penalties may include a raise in commission or even removal of selling privileges. At this time, a full refund has been issued to your original form of payment. We hope you give us another chance to make it right! Please don't hesitate to GOAT directly if you need any other assistance.

We are sorry to hear about this issue with your recent order! Please advise that sending multiple messages to our support team may confuse the order in which your original ticket was received, as each new message will update your email timestamp. That being said, we want to make sure you are happy with your purchase! Our records show that one of our agents recently reached out to you with some options on how to proceed, so we encourage you to follow up with us via email so we can best assist. We look forward to hearing from you!

Thanks for reaching out about your recent order with GOAT. We are sorry to hear that you were unhappy with your order! Please note that GOAT lists all sneakers by SKU. Oftentimes, when a manufacturer releases a shoe they create a new SKU to differentiate special types, date, or models. In this case however, Adidas released the 2018 Yeezy Boost 350 V2 'Zebra' with the same SKU as the original release in 2017. Because of this, there is not a distinction between the two releases on GOAT. We want you to be happy with your purchase however, which is why we are happy to accept a return within our standard policy, as a credit less the cost of shipping to be used towards a future purchase, as offered in our original email. If you'd like assistance processing the return, please follow up with us via email and we are happy to help!

We apologize once more for any confusion or frustration in regards to this purchase. We understand how listing the different release dates would be beneficial in this instance and are happy to provide that feedback to the appropriate development teams. For now however, the site regrettably lists all shoes by SKU, so unless the manufacturer releases a new SKU with each release date, there is not a clear way to differentiate at this time. We see through our most recent correspondence that you have chosen to re-list these sneakers for sale in attempt to recoup your funds as cash instead of a return. Let us know if there is anything else we can do to help at this time.

Due to a previous claim filed against your account, access to your GOAT account was temporarily held to prevent fraudulent activity. We have since received any necessary documentation to resolve your dispute at this time and the block on your account was removed. We see you have recently successfully used your GOAT credit towards a new purchase. If there is anything else we can do to help at this time, please don't hesitate to reach out to GOAT directly for assistance!

Thanks for taking the time to reach out about your recent order. Unfortunately, our returns policy issues refunds for eligible orders as a GOAT credit to be used towards a future purchase. Per our returns policy, 'item(s) must be in the condition they were in when sent by GOAT, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris, and all original packaging included' and 'once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you site credit (GOAT credit) to use on future purchases'. Since there was no claim of authenticity concern at the time we received your request and the shoes has been confirmed as worn, your order is regrettably ineligible for return at this time. We apologize that we do not offer phone support at this time, but if you have any other questions or concerns, we are happy to help should you contact GOAT directly via email.

Thanks for reaching out in regards to your recent order. We apologize for any delay in response time due to an increase in support requests related to the holiday season. That being said, our records show we reviewed your provided photos of the shoe as received and you opted to continue with a return from the options offered via email. Your return has since been received, processed, and a full refund has been issued to your original form of payment. If there is anything else we can do to help, please don't hesitate to contact GOAT directly via email. We hope you give GOAT another chance in the future to make it right!

We are sorry to hear about the delivery issues with your recent order! Unfortunately, since DHL is a third-party shipping courier and the package was originally shipped to the correct address as provided at checkout, once your roommate refused the package, we are no longer able to guarantee how the package may be processed or recalled until received at GOAT once more. In this case however, your package was successfully returned to GOAT's facility and we were able to assist with the reshipment of your order. According to the tracking, your order was delivered once more on 12/17/2018. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly!

We are sorry to hear that your shoes did not fit! Please note, all eligible returns on GOAT are issued as a credit, pending verification that the shoes are returned in the same condition as which originally shipped. When completing a purchase, you authorize that you understand and agree to GOAT's purchase and return policy, which is provided once more at the time you initiate your request for return. Additionally, since this purchase was made using Affirm, you are responsible for fulfilling the remainder of your monthly payments as determined by your approved loan details as the credit is issued to your GOAT account. Your credit never expires and will automatically apply towards your next purchase at checkout.

For your convenience, we have copied a portion of our Return's Policy from our Help Page once more which states 'Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you site credit (GOAT credit) to use on future purchases, except as otherwise determined by GOAT in its sole and reasonable discretion.'

We hope this helps explain in greater detail! If you have any other questions or concerns, we are happy to help assist by contacting GOAT directly.

We are sorry to hear that your recent order was cancelled! Please know that when you place an order on GOAT, your seller is given only 3 days to ship the sneakers to GOAT for verification. This is both in attempt to incentivize the seller into shipping your order as soon as possible (they are not paid until they do so!) and also to minimize your wait time - for both receiving your order and when applicable, for your refund. If we do not receive valid tracking within the allotted timeframe however, we will first search for another seller to replace your order. It is important to note that since GOAT is a marketplace and not a retail store, the prices for all inventory shown are managed by the sellers who own them. If there is another matching shoe/size priced lower than the price you paid, the seller of that shoe would need to accept an offer for your paid price to continue with the sale. Regrettably, we were unable to find a replacement for your purchase in this case and a full refund was issued to your original form of payment, which should appear on your bank statement within 2-3 business days. If there is anything else we can do to help, please don't hesitate to reach out to GOAT directly. We hope you give GOAT another try in the future!

As the original order was placed on 11/27, the seller was given 3 full business days to ship - until EOD 11/30. As previously advised, after the seller failed to ship your order in time, we attempted to find a replacement seller for an additional 24 hours time. Your order was then cancelled on 12/2 after a full business day, 12/1, was spent looking for the aforementioned replacement. In the future, once advised that we are attempting to find a replacement for your order, you may instead request a cancellation and we are happy to oblige. Since no request to cancel was made however, we continued to search for a replacement as you requested via email. We apologize once more that your order was unfulfilled and are happy to answer any additional questions you may have regarding our purchase and cancellation policy should you contact GOAT directly.

Hi Jessica, we understand that you are unhappy with your recent cancellation and apologize once more for your experience. Again, since the seller was unable to fulfill your order in time and we were unable to find a replacement seller, your purchase was refunded in full to your original form of payment. We are regrettably unable to reverse or change the status of this order at this time. If there is anything else we can do to help moving forward however, we encourage you to contact GOAT directly at ***@goat.com.

Thanks for reaching out about your recent experience. Please know, when placing an order on GOAT, each transaction is reviewed for potential fraud prior to confirmation for the protection of both our buyers and sellers. We do apologize for any delay however, as we are currently working through a backlog during a peak shopping period and your wait time exceeded our typical turnaround time for review. At this time, our records show your order was successfully shipped and delivered as well as a credit applied to your account for any inconvenience. This credit never expires and will automatically apply towards your next purchase at checkout. If there is anything else we can do to help at this time, please don't hesitate to contact GOAT directly.

As previously advised, a credit has been applied to your account for your experience. We apologize once more for any inconvenience the delay with this order has caused and would be happy to help make it right should you give GOAT another chance in the future.