GoDaddy.com

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]...

On June 13, 2016 our customer reached out to our 24/7 support teams regarding trouble they were experiencing processing a domain name transfer. The domain name was a .FM extension which required an authorization code provided by our ccTLD Processing team. On June 15, 2016 our customer was provided with the correct authorization code and the domain name transfer was requested and completed by our customer. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding, an incorrect authorization code was not intentionally provided. Certain domain name extensions require authorization codes not available through our Domain Control Center. The domain name in question had an expiration date of August 10, 2016. The renewal of the domain name was neither required nor suggested by our support representatives. The domain was successfully transferred away and the renewal time with it. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. Since the original purchase of the Dedicated Server, our customer has paid approximately $50 to $60 per month for renewal.  The amount paid by our customer for the upgrade in this case, $6.08, would not renew most GoDaddy monthly shared hosting plans, let alone a dedicated server product.As a one-time exception, GoDaddy has extended our customer’s dedicated server for a one month term.  Our customer is solely responsible for any future renewals or upgrades of the products in their account, and no further exceptions will be provided.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]Companies sometimes make the difficult decision to cease...

(End-of-life) products or services to improve or offer next generation products for customers. Our customer utilized [redacted] Hosted Exchange, currently in the End-of-Life process.On September 19, 2016, our customer contacted our email support team for problems receiving email. While preparing our customer’s email plan for migration to [redacted] Office 365, GoDaddy had unexpected technical issues causing DNS settings within our customer’s domain to incorrectly update. Manual DNS updates during this interaction did not correct the issue.GoDaddy’s customer care assisted our customer in adding the correct DNS settings on September 20, 2016, and they began receiving email messages.On September 21, 2016, our customer again contacted our support due to receiving bounceback messages. Additional unnecessary DNS records were located and removed, resolving the issue.RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our office has been unsuccessful in connecting with our customer via phone to discuss their concerns.   We appreciate our customer's candor on our service levels and will ensure their concerns are fully reviewed by our customer care managers to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As a goodwill gesture, we would like to offer our customer an Up & Running GoDaddy Email Marketing plan for a 3-year term at no cost. If our customer would like us to add this product to their account, they may reply to [redacted]. Thank you again for the opportunity to address the concerns presented. Kindest regards, Gary H[redacted] Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Our customer purchased a Website Builder and a domain name with privacy through Customer Care Center...

on September 27, 2013. Prior to the purchase of products and services, our customer agreed to the following:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domains By Proxy Domain Name Proxy Agreement•    Website Builder Service AgreementThese agreements may be viewed at [redacted]Three months later they contacted our Customer Care Center to cancel their Website Builder and request a refund. At that time a partial refund of their Website Builder account was processed.RESOLUTION:Go Daddy acted in good faith to uphold its agreements with our customer. The original transaction included a domain name with privacy and a Website Builder account for a two year term. Domain names and privacy are not refundable products. We have made an adjustment to our customer’s refund of an additional $40.41 which refunds their Website Builder in full. Please allow 5 to 7 working days for the refund to process. At this time we consider this matter to be resolved. Should our customer have any remaining questions in regards to this matter or the Go Daddy account, our office is available via phone or email.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,

[redacted]Office of the CEO

Dear Dispute Resolution Consultant,

Thank you for bringing the customer's additional comments to our attention.  We sincerely appreciate their candid feedback.

GoDaddy prominently displays pricing for both standard and bulk domain registration and renewal pricing on our landing page located at http://www.godaddy.com/bulk-domain-search.aspx?ci=8236.

Our customer may be eligible for bulk domain discounts if multiple domains are renewed in a single transaction.  If an applicable promotional code is applied to a Go Daddy shopping cart, our system will identify which discount/sale is greater and provide the appropriate pricing.

Thank you for the opportunity to address and bring clarity to the additional comments presented by our customer.

Kind regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate the refund offer. However, the same night I finally decided to file a complaint with Revdex.com and Ind State Attorney general Office , I later received a notice that advised me that my service was cancelled.  yet I am still receiving notices from Go Daddy re a quarterly report. So I am still unsure of what my status is or isnt.As I read this offer they still want me to provide confidential information to them which they had not previous received or asked for at time of enrollment.  This is the crux of the objection.   As I stated in complaint I am happy to send notice in my personal email, by affadavit in [redacted] mail requesting the discontinuation of this service and account.   I am happy to confirm any previously submitted information to acknowledge my request and sign a paper absolving them from any future claims by me. Since the credit card has reached its expiration date and I will refuse to provide them with new card info the account will cease being active per the customer service rep I spoke with. At present this is my only option which doesnt force me to provide confidential information to Go Daddy.   I am pretty sure the company represenative who sent the offer would also refuse to send me such information as a term of completing this agreement and or getting renewal information re the card so that I could make sure that its the right person at his end to receive such confidential information.Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Hosting AgreementAs with all service providers, GoDaddy experienced unexpected technical issues and our technical support staff has been (and is) working quickly and vigorously to bring resolution and minimize any impact to our customer. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a gesture of goodwill, we have extended our customer's hosting account for a three month term at no charge.  We sincerely appreciate their patience and understanding.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following. Prior to the original purchase of products and services, our customer agreed to the following...

agreements: * Universal Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]

 Per our customer's account preferences, GoDaddy was instructed to automatically renew the products in question and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. Our customer has canceled the domain names and Website Builder plans in question. A refund for all services has been provided to our customer as a one-time exception.  Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,

[redacted]Office of the CEO

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•         Universal Terms of Service Agreement

•         Workspace Service Agreement

•         Website Builder Service Agreement

On August 8, 2014, the complainant purchased the Business Website Builder and domain for a 3-year term.  As indicated on our website, the Business plan includes up to 5 email addresses with up to 500 MB total storage at no charge. We appreciate the complainant's candid feedback about our website and will ensure their concerns are fully reviewed by our website team.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As indicated in the Workspace Service Agreement, which the complainant acknowledged and agreed to, free services may offer fewer features than the paid versions.  Email plans that support IMAP are paid services, and the complainant is welcome to purchase an upgrade to their email to utilize those capabilities.

If the complainant no longer wishes to continue using their Website Builder product and free emails, they are welcome to cancel within 45 days of purchase for a refund.  If the complainant chooses not to cancel the domain in question, any refund would be less the retail price of the domain's registration.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Registration Agreement•    Microsoft Office Terms of Use The latest version of these agreements may be found at:http://www.[redacted]On September 19th and 20th of 2014 the complainant purchased Domain Names and related products during two separate online transactions. The complainant next contacted our Customer Care Center on October 7, 2014 t to request a refund for their Domain Names.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.This appears to be an instance of Buyer’s Remorse as we have no record of the complainant attempting to access their account or contact our Customer Care Center prior to requesting a refund. The complainant has been advised that new Domain Name Registrations are refundable if canceled and processed within five days of registration (120 hours).GoDaddy will make a goodwill exception to the complainant and issue a refund for the time remaining on their non-Domain Name products upon cancellation. If the complainant wishes to take advantage of this offer they may contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.EDUCATION: The complainant might find this article on our Refund Policy useful.Refund Policy: https://[redacted]Kindest regards,  [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the customer’s complaint to which we would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement • Hosting Agreement Copies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspx The email our customer received is part of a phishing scheme and is not a legitimate email from GoDaddy. GoDaddy’s security teams are aware of the issue but we simply cannot proactively predict illegitimate actions from “the bad guys”. We recommend that the customer simply delete the email and do not engage with the sender. They may also want to take any needed steps to ensure their system was not negatively impacted by malware or a virus.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.  EDUCATION: Should the customer receive an email from GoDaddy they are concerned with, the customer may contact our support teams at ###-###-#### or via chat at Support.GoDaddy.com. The following articles may also prove helpful. Email phishing: Think before you linkhttps://garage.godaddy.com/smallbusiness/secure/email-phishing-think-link/ ...⇄ customers: Beware of email phishing attemptshttps://garage.godaddy.com/godaddy/godaddy-customers-beware-email-phishi...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.  We have reviewed this matter and would like to present the following.Our customer has had over one year to address any technical concerns they may have had with GoDaddy’s support teams. Our customer was also offered a refund of the most recent renewal for whichever email plan was not desired. GoDaddy will not be able to incur the cost outlined by our customer due to their not addressing the technical issues in a timely manner. As an exception to our refund policy and gesture of goodwill, we will honor the prior offer to issue a refund of the most recent renewal for whichever email plan is canceled. Once our customer has canceled the chosen plan, they can contact our department for the offered refund at [redacted]@godaddy.com.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 18, 2014 during an online transaction the complainant purchased a Business Website Builder plan and Domain Name for a one year term.On April 18, 2015 per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder plan for a one year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• January 18, 2015• February 17, 2015• March 19, 2015• April 3, 2015• April 8, 2015These notices indicated the Website Builder plan would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  Later on April 18, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of Website Builder plan and to cancel the scheduled renewal of the Domain Name in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service:  specifically, renewing the Website Builder upon expiration in accordance with their account preferences.GoDaddy cannot absorb any fees which the complainant may have incurred with their financial institution. However, GoDaddy has refunded in full the amount of the latest product renewal back to their original payment method. EDUCATION: The complainant might find the following support articles helpful in the future for managing their GoDaddy account:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Your Account Information:https://support.godaddy.com/help/article/729/managing-your-account-i...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service• Hosting Agreement• Domain Name Registration Agreement• Domain Name Transfer Agreement• Domain Name Proxy Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 9 2015, the complainant purchased a Domain Name transfer with private registration for a one year term. Additionally, the complainant purchased a Hosting plan and an Office 365 email plan, both for a one year term.On May 15 2015, the complainant worked with our support teams to cancel the products in question and get a refund for the eligible products. The complainant was refunded for the remaining time left on their email and hosting plans as a goodwill gesture, as both products were not eligible for refunds per our refund policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a Goodwill Gesture, we have refunded all the remaining fees back to the original payment method used per our agreements with the payment providers. GoDaddy’s payment processing teams have reviewed the original refund in question and found that the financial institution has not rejected the funds. The complainant will need to contact them to inquire how they handle funds returned to an account that may have been terminated or when a pre-paid card has been discarded. Only in the event the refund request is denied by the financial institution may GoDaddy issue the refund in the form of a check.EDUCATION:The complainant may find this support article regarding our Refund Policy helpful: https://support.godaddy.com/help/article/8849/refund-policy?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.We are unable to locate an account that corresponds with the information provided by the complainant. Without being able to identify the...

customer account where the email plan in question is located, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn May 14, 2014, our customer purchased a Website Builder and two domain names, each for a one-year term.  This was for a period ending May 14, 2015.  On May 14, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their Website Builder service for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, our customer’s financial institution declined payment.  Our customer was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt, which was May 24, 2015.On May 15, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew their domain name registrations, each for an additional one-year term and attempted to do so in a good-faith effort to honor its agreements with our customer; however, as before, our customer’s financial institution declined payment.  Our customer was subsequently informed by email of the failed renewal attempt and the date of the next renewal attempt, which was May 26, 2015.GoDaddy sent renewal notices prior to the domains’ expiration date on:     April 14, 2015 (30 days prior to expiration)     May 9, 2015 (5 days prior to expiration)GoDaddy also sent a renewal notice prior to the Website Builder’s expiration date on:     May 4, 2015 (10 days prior to expiration)These notices informed the customer their expiring services would be renewed in accordance with their account settings unless additional action was taken.  Account management is a customer responsibility.On May 24 and 26, 2015, respectively, GoDaddy successfully renewed our customer's products per their account preferences, honoring its agreements.Our customer contacted our support staff on August 13, 2015 (92 days after the expiration date of their services), requesting the cancellation and refund for the renewal.  Per our Refund Policy, certain domain names that automatically renew for a one-year term are only eligible for a refund if they are canceled within 45 days of their expiration date.  Our customer’s request for a refund for their domain renewals was, therefore, correctly declined.  Regarding the Website Builder, while the remaining unused months were only to be refunded as an in-store credit within the GoDaddy account, our agent made a one-time exception to the Refund Policy and returned the funds back to our customer’s payment method.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.We are happy our agent issued a refund for the unused time on their Website Builder.  However, GoDaddy is unable to receive a refund for the unused time on our customer’s domain name registrations; consequently, we are unable to refund our customer.  Therefore, if our customer would like to reactivate either of the domain names they canceled, they may do so at no charge if they are reactivated before September 12, 2015.  Beyond September 12, 2015, the domain names may be either unavailable or require an additional redemption fee.  Our office or our 24-hour Customer Care team can assist our customer with reactivating the domains, if they choose to do so.EDUCATION:Our customer may find the following GoDaddy Help articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GoDaddy offers a domain monitoring service for which it charges a fee. For the fee, GoDaddy monitors a list of unavailable domains I submit to them. It immediately advises me via email of any changes in a domain's whois information. GoDaddy continues to collect fees from me without providing the service. For over a year - and still continuing - GoDaddy has told me it has software technicians working on the problem. Since it never got fixed - and still isn't - it can be presumed that information was false. The domain monitoring service is an integral part of my business of acquiring and selling domains. Without the service, we continually lost opportunities to acquire salable domains for our portfolio. We continued to wait because of GoDaddy's repeated assertion that the problem was being fixed. In response to our complaints, the company refers to its Terms of Service and other contractual agreements. Taking money without providing promised services is fraud. No agreement or contract can absolve a company for committing an illegal act.
We ask GoDaddy to transfer our monitored domains to another account - one in which the monitoring service is provided. We ask the initial fees for placing the domains in a new account be waived.

Regards,

Dear Dispute

Resolution Consultant,Thank you

for the opportunity to address and bring clarity to the concerns presented by the

complainant. We have reviewed this matter and would like to present the

following.The

complainant acknowledged and agreed to the following agreements...

upon conducting

business with GoDaddy:Universal Terms of Service AgreementHosting Agreement The latest

version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December

3 2015, the complainant was contacted by our Network Violations Team with regards

to their hosting plan over utilizing the CPU resources within the shared

hosting environment they were on.  Specifically, the hosting plan had been

found to be set up and utilized as a file repository. The complainant

maintained full access to their hosting space to allow them to address the

matter and was informed their hosting account would be reviewed again on

December 9, 2015.  The notice informed the complainant that on that date,

if they have not brought their files per directory into compliance, their

hosting plan might be suspended.  Account management is a customer

responsibility.On December

11, 2015, due to the serious nature of this situation and lack of action from

the complainant, it was necessary to suspend their hosting account to protect

our network and its usage for other customers. FTP access remained available to

the complainant to allow them access to their files and address the matter.While the

complainant has an unlimited hosting plan, per the Hosting Agreement which the

customer agreed to at the time of purchase, they agreed that the hosting

account would not be used for the storing and archiving of files not related to

their website.RESOLUTION:GoDaddy has

upheld its agreements in good faith with the complainant and honored its terms

of service.The

complainant was provided until December 11, 2015 to remove the files in

question from the shared hosting environment.  As the complainant has requested a refund of their hosting account, we

will provide a refund of any unused, full months they may have paid in advance.

Once cancelled, the complainant can request a refund by emailing our office at

[email protected] you

again for the opportunity to address and bring clarity to the concerns

presented by the complainant.Kindest regards,Ken C[redacted]Office of

the CEO - [email protected][redacted]

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their support interaction concerns. ...

Additionally, the phone information provided by the complainant is invalid, preventing our office from being able to reach out for clarification.GoDaddy’s Universal Terms of Service Agreement does require a valid payment method be kept on file within accounts with active services.  The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Furthermore, GoDaddy accounts are specifically designed for a single user, and co-mingling/sharing of accounts is strongly discouraged.GoDaddy provides our customers multiple payment options, listed at https://www.godaddy.com/help/payment-methods-we-accept-for-purchases-[redacted]W...⇄ appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  The service renewal took place January 26, 2016.  Our customer did not contact our support teams until March 25, 2016.  GoDaddy is unable to refund the credit back to a credit card as the refund request is outside of our policy. The In-Store Credit was provided as a goodwill gesture. If the customer needs assistance accessing their GoDaddy account we have our 24/7 Customer Consultation and Care team available to assist by phone at 480-505-8877. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O'Connor Office of the CEO - GoDaddy