GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant purchased a Personal Website Builder plan for a one year term during a call to our Customer Care Center on October 27, 2013. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the Website Builder plan in question and attempted to do so on October 27, 2015 in a Good Faith effort to honor its agreements with the complainant. However, the complainant's financial institution declined payment(s).  GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.Notices were sent on:• Failed Billing Notices were sent on October 27, 2014 and November 06, 2014 via email.• On November 12, 2015 a voice message was left for the complainant.• On November 16, 2014 the Website Builder plan was cancelled and an email was sent to the complainant.GoDaddy must rely upon its customers for information that we would not otherwise be unaware of, such as the use of a new email address or phone number. Account management is a customer responsibility.The complainant has now requested we restore the content of their expired website.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Because of the time elapsed since the product cancellation we are unable to recover the content of the complainant’s Personal Website Builder Plan.As on one time courtesy in appreciation for the complainant’s time as a GoDaddy customer we are providing them with 3 months of Personal Website Builder at no cost.GoDaddy EDUCATION: The following information may be of benefit to the complainant:Getting Started with Website Builder v7https://support.godaddy.com/help/article/8346/getting-started-with-website-bui...⇄ Renewals for Products and Services - https://support.godaddy.com/help/article/725/managing-renewals-for-products-and-...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·  Universal Terms of Service Agreement·  Domain Name Registration Agreement·  Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 12, 2010, the complainant purchased the domain name in question for a one year term via an online transaction in their customer account, and elected to add GoDaddy’s Protected Registration Service.  The complainant manually renewed this domain and the Protected Registration service on April 12, 2011 for a two year term.  Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on April 13, 2014.   On April 13, 2015 per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the renewal date on:·  January 12, 2015·  February 11, 2015·  March 13, 2015·  March 28, 2015·  April 7, 2015The complainant initiated the process to cancel Protected Registration on March 17, 2015, but had not provided the required information to cancel the service. Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. We have connected directly with the complainant, and they have submitted the requested verification information to our Domain Services team.  The Protected Registration service has been canceled, and the complainant has since canceled the domain name registration.  We have provided the complainant a refund in the amount of $32.16 in accordance with our Refund Policy.  As such, we consider this matter closed.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant’s correspondence and would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at: https://www.godaddy.com/legal-agreements.aspxOn April 14, 2012 the complainant purchased the domain names in question via an online transaction for a two-year term.On April 7, 2014 the complainant renewed each of the domain names for an additional one-year term and also added Protected Registration services to the registrations.Our Protected Registration service; which the complainant had added to their domain registrations, is the highest level of protection for a domain name that GoDaddy offers.  This service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain names from being canceled or transferred without proof of identification.On April 24, 2015 the complainant completed the process for removing the Protected Registration service from their domain names.  The domain names in question are now in an expired status and may only be renewed by the complainant’s intervention.EDUCATION:The following GoDaddy Support articles might be helpful in the future to the complainant for managing products and services:Canceling Protected Registration - https://support.godaddy.com/help/article/1292/canceling-protected-registratio...⇄ Products -https://support.godaddy.com/help/article/7468/canceling-productsWhat happens after domain names expire? -https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-e...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]On May 2, 2012, our customer purchased a Web Hosting plan for a one year term. This was for the period ending May 2, 2013.On May 2, 2013, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question upon expiration and attempted to do so in a good faith effort to honor its agreements with our customer. Unfortunately, the attempt to renew the service using the credit card supplied to us had failed and the customer was notified via email the same day. On May 3, 2013 GoDaddy contacted our customer by phone to determine if they wanted to keep their service active. During this interaction, our customer agreed to renew their service for another two-year term. A different credit card was provided to complete the transaction.On May 2, 2015, per our customer's account preferences, GoDaddy was again instructed to automatically renew the services in question upon expiration, using the payment method supplied to us by our customer.  GoDaddy attempted to do so in a good faith effort to honor its agreements with the customer. This attempt also failed and the customer was notified via email the same day. On May 6, 2015 GoDaddy contacted our customer by phone to determine if they wanted to keep their service. During this interaction, our customer agreed to renew their service for a two year term and used a checking account as the payment method to complete the transaction.On May 8, 2015, our customer contacted GoDaddy with a request to refund the renewal they had charged to their checking account and to apply the same fee to another payment option.  This request was fulfilled during that interaction.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.GoDaddy does not arbitrarily choose which payment method is charged for any transaction. The transaction in question was processed utilizing the checking account supplied to us, at the instruction of our customer. GoDaddy uses a third-party check processing company, [redacted], Inc. for check transactions. In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer.The refund processed by GoDaddy on May 8, 2015 may be held by [redacted] for up to 10 days. During that time [redacted] determines if they have any outstanding claims to those funds, such as if a sale from a different company that was processed through [redacted] was still owed. If [redacted] finds they have an outstanding claim, all or part of the refund will be applied to what is owed. Otherwise, the funds typically would be released back to the customer’s financial institution by the 11th day.Should our customer provide us the appropriate email contact information from their financial institution, as a gesture of goodwill, GoDaddy’s billing department can request a waiver of the overdraft fee on their behalf, however the authority to waive the overdraft fee charged to our customer ultimately resides solely with their financial institution.Education:If our customer does not receive the funds by the 11th day after the processed refund, they will need to contact [redacted] directly. We have provided their contact information below for the customer’s convenience:[redacted] Contact Info:[redacted]

[redacted]Our customer might also find the following support article helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Services -[redacted]Updating Payment Methods for Renewing Products -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest RegardsStephen J[redacted]Office of the CEO - GoDaddy[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They did not speak to the horrible service that was provided... while yet their claim through media and PR is that they have the 'best' customer service.  They also did not speak to the fact that their technical staff could not fix, but did break the name servers multiple times and could not tell me why even after 3 calls and sitting on hold for days.  Plus did not respond to the emails lost and business potential lost along with my time lost with their technical mistakes.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Buy Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 4, 2015, the complainant purchased GoDaddy’s Domain Buy Service via an online transaction.  This service enlists GoDaddy's Domain Buy Service agents to attempt contact with a current domain name registrant and potentially negotiate a sale of the domain name registration. Our customers are required to provide a minimum and maximum offer amount they would agree to pay during a negotiation.  This information was not entered by the complainant until August 26, 2015.On June 19, 2015, despite not yet receiving the complainant’s minimum and maximum offers, our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant, but were unsuccessful.  On August 26, 2015, the complainant entered their minimum and maximum offers for the domain in question.  Our Domain Buy Service agents again attempted to negotiate the purchase of the domain in question on August 31, 2015.  They were able to connect with the current registrant, who did not wish to sell the domain in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not provide GoDaddy’s Domain Buy agents with the requested offers until August 26, 2015, any negotiation attempts were unable to move forward until that time.  Our Domain Buy Service agents have provided the service as offered, and we are unable to provide the complainant with their requested refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.We stand by our previous response. The In-Store Credit within our customer’s account, in the amount of $19.78 has been returned to the original payment method utilized in their transaction. The financial institution utilized by our customer has not rejected and returned those funds to GoDaddy.   Our customer will need to contact the appropriate institution to inquire how they handle funds returned to an account that may have been terminated.  Only in the event the funds are denied by the financial institution may GoDaddy issue the refund in the form of a check.The Search Engine Visibility product purchased by our customer functioned as intended.  Furthermore, the product was renewed upon its annual expiration in accordance with our customer’s account preferences.  The customer had setup and utilized the service for the specified [redacted] domain name that expired on February 12, 2015, followed its standard life-cycle, and released to the registry due to non-payment. That domain name is currently available for new registration. GoDaddy will provide a refund for the latest Search Engine Visibility renewal transaction in accordance with our Refund Policy once the product has been canceled.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As explained in our original response, when the complainant accepted our terms, they agreed that if they canceled a purchased product that included a free domain, the list price for the domain would be deducted from any refund. In addition to the domain being provided at no cost, the complainant received a reduced rate for the hosting that was less than the list price for the domain.The complainant has been provided the refund they are entitled to for the time that remained on their email plan when it was canceled. GoDaddy will not be issuing any further refunds in this case.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Auctions Membership AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 15, 2015 our customer purchased a domain name online via GoDaddy Auction. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. As a safety measure, GoDaddy holds domain names for five days prior to moving them into a buyers account. Our customer was informed of this process and assured the domain name would be moved to their account on the 6th day after the purchase. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. On December 21, 2015 the domain name in question was moved to our customers account. They have since transferred the domain name away from GoDaddy to another provider.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxOn July 15, 2005 our customer purchased a domain name via an online transaction for a two year term; at that time, GoDaddy offered a credit for a free Linux shared hosting plan to use with the domain name. On December 18, 2009 our customer activated this free hosting plan. The domain name associated with this free hosting plan was most recently renewed by our customer on July 16, 2014.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting products. A notice was sent to our customer’s contact email on March 23, 2016 advising that GoDaddy would no longer offer this particular hosting service effective April 30, 2016.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer has been provided with a customer-specific code for an Economy cPanel hosting plan for a one year term at no charge. Should they require assistance in redeeming this code and migrating their content they can contact our Customer Care team at 480-505-8877.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer took advantage of a promotion GoDaddy offered when their services were initially purchased and received a discounted price for those services. Per our customer’s account preferences, the email and storage services were renewed upon expiration for another three years, a renewal equal to the most recent service period. GoDaddy invested in the hardware and infrastructure of our Workspace email to make it faster, more reliable, with better spam-protection. We've also doubled email server capacity to increase the speed at which messages are delivered.  We remain committed to providing our customer with the best value possible — great business email with unrivaled support at very competitive pricing. The email plan and addresses our customer had created within are still active and receiving messages.  The automatic renewal preference for the services in question has since been disabled, instructing GoDaddy not to automatically renew upon expiration. GoDaddy is unable to provide the refund requested by our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 16, 2015...

our customer upgraded an existing 1-page Website Builder plan to a 10-page Business plan and renewed the service for a 1-year term, term ending February 28, 2016. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 28, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew service in question and attempted to do so in a good faith effort to honor its agreements with our customer however, their financial institution declined payment. GoDaddy sent a renewal notice prior to the expiration on February 18, 2016.  GoDaddy also sent notices after expiration on:February 28, 2016March 11, 2016March 19, 2016These notices informed our customer their service was at risk of being canceled unless action was taken. GoDaddy must rely upon its customers for information such as the use of a new email address. Account management is a customer responsibility.After expiration, GoDaddy provided 10 days of service at no cost, and another 10 days in a suspended status. GoDaddy provided 20 days of service without payment prior to cancellation on March 19, 2016.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On May 11, 2016 our customer contacted our customer care team and purchased a new Website Builder plan for a 3-year term. Their request for credit is not applicable. GoDaddy will not absorb fees due to our customer’s failure to renew their service in a timely manner. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

To Whom This May Concern,
I would like this domain deemed canceled I will not be back with godaddy again due to poor customer service and still getting these emails no further contact from godaddy will be needed. 
 
Best Regards,

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 16, 2008, our customer purchased 2 domain names and...

GoDaddy’s Website Builder, each for two year terms, via online transaction. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Between August 2010 and August 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question upon expiration for two year terms and did so in a good faith effort to honor its agreements with our customer.GoDaddy proactively sent multiple notices pre-expiration to our customer.  These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Furthermore, GoDaddy sent order confirmation notices following each transaction.  Account management is a customer responsibility. On August 26, 2016, our customer contacted GoDaddy’s customer care to request refunds for the latest product renewal transactions.  Our customer canceled the Website Builder and was refunded the same day.  The domains in question are not refund-eligible. The automatic renewal preference on the domains have been disabled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been provided all applicable refunds totaling $195.41.  If these funds have not been credited to our customer, they would need to contact their financial institution to determine the status of these funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I've been with godaddy for years. As soon as I can, I'm leaving with all my domains (I haven't yet because of the cost to do this). Their pricing scheme makes it difficult to understand renewal rates, which are more expensive than other competitors. Their marketing is sneaky and bombards you at every chance. Log in to your account, greeted by a survey popup. Click I don't want to see this again, doesn't matter. Text notifications, email - "Renewal failure notice" is one I've gotten dozens of times which is misleading and really just marketing to get you to visit your account.. Even after all my settings phone,email,text are set to off - I receive many messages on all fronts - text message for logo design!? They abuse your contact info, so disrespectful. Contacted support to complain, the rude staff said there is another level that only management can turn off that's not available in your account settings?? Isn't that illegal (CRTC anti-spam laws).. Then the guy ended the call rudely without asking if my issue was resolved. They're concerned with making money, understandable, but just so slimy, sleazy, insincere, inconsiderate.. 94% negative ratings here... Do your research and choose a better provider

Thank you for chatting with us! How may I help you today?

1:00 am

hello [redacted]

I still have the email problem

and now it's starting to cost me money

1:01 am

please let me know what to do to solve it once and for all

I'm sorry to hear that. What is the email address in question?

anything @welikewifi.com

Based on your current MX record settings, we determined that your email is currently set up to work with a different provider. You cannot manage third party email accounts from the Workspace Control Center.

Ok, let me take a look at the account.

I am showing per the notes from earlier today that 2 SRV records needed to be removed in order to fix this issue. I am showing that was done but that can take up to 24 to 48 hours to take effect.

sure

then explain this please:

why 3 hours ago I could send email from these accounts but not receive it

and now I am back to not sending nor receiving?

That could be due to propagation as during that time DNS is hitting different servers across the world at any given point in time. Once it has fully propagated it would be expected to work correctly at all times.

right...

so through no fault of my own

I lost email today at 10.30am local time

and the official answer is that I may recover it sometime in the next two days, correct?

If an email does not reach the server there would not be a way to recover it after the fact. It would have to be resent after it is working correctly.

sure

so, again:

through no fault of my own

I lost email today at 10.30am local time

and the official answer is that I may recover it sometime in the next two days, correct?

Yes, that's correct.

understood

now let's enter the compensation part of the conversation

because if this is not my doing

then it is the supplier's

which would be godaddy

please let me know what happens now

You are welcome to check with us after your email is working to see if we are able to help you out in any way but that is not something we are able to review until after the fact.

let's assume we are at that point already

what happens with this loss day of business due to... whoknowswhatreason?

Well we would need to review the account after your email is working again to be able to review whether we are able to assist with any compensation. Since it can take 24 to 48 hours to propagate I would recommend to contact us after that time so we can look at the account at that time.

right...

seems we have a problem of communication

let's say the email is working

let's say everything is superb

I am so happy

but what happens with compensating the loss of business, time of my colleagues, and so on that was caused by this, again, no fault of a humble paying customer

if this is a question you cannot answer, by all means waste no time and put me in touch with whomever can

but I think the question is rather simple and answerable

there is no need to deflect to a future moment in time

and hope I will forget the whole thing while I get busy with coping with my losses

I have reviewed this with my supervisor and our policy is that you would need to contact us again once everything is up and running. I can't guarantee that we would be able to provide compensation but there are certain things that would need to be looked into once the email is working again based on how long it was down and what the specific cause was.

aha, so you mean to say that the cause is not yet clear?

I thought it was...

I am not stating that, however I was not the one who assisted you when the cause was determined so additional review may need to be done at that time.

great

I was under the impression that the cause was clear. Seems that was not logged as such. Could you please then make perfectly clear to me what the cause and culpable of this issue is? In no uncertain term, please. It's important for the Revdex.com

I have been with godaddy over 10 years now. A lot has changed including the way godaddy sneaks in extra charges!!!! You need to unclick things like auto renew or they will keep billing you. Their website and the support that goes with it SUCKS! The new sneaky charges are the privacy ones. I called because I noticed my bill renewal was Way to much, so I saw that they added a privacy charge even though 80% of my other domains were not private. I called to get a credit back for the rest of 2016 AND ALL of 2017 and they said read the fine print, it is over 30 days. Are you kidding me, 2016 just started and 2017 renewal is OVER A year away...Calob the manager who kept me on hold for 30 minutes, chuckles and said NO REFUND PAST 30 days. You should have read the agreement.

Very cool. Really happy with the ease of use of their product, and the results.

I checked a domain name on September 14, 2014 and noticed that was available. I bought it on September 15 and received the confirmation via email with the Order Number **SSN**. I tried to used on September 16th and noticed that something was wrong. I received an email on September 16 from GoDaddy staying that the order was canceled and that domain name that I successfully registered was deleted from my account. I called GoDaddy the same day and they only said that there was an error in the system. They didn't offer any additional explanation or compensation.which

"you advertise how easy it would be to run your own website", after one year and several calls then I started to link the different products that I needed. Today the renewal fee for quick cart came up, a product that apparently I had access for a year but never used nor was I offered helped with OR asked how was it working for me. I called today and spoke with customer support at 0920 MST, he was unwilling to help, unwilling to roll over the quick cart product so I am able to use it even after I told him that I could take my business elsewhere. Customer service and customer satisfaction are last on your priority list. I just came out of an entrepreneurship program where your site and service is negatively advertise, still I was willing to give it a shoot but now I undersatnd why the negativity and I agree. I will further make my review with the Revdex.com to ensure fairness for the public and the customer.