GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The issue is godaddy is saying it's fixed but HOWEVER . If I re-enable the shadow effect ? I didn't have an issue with it before . Please ask them what is the shadow effect ? And I'm I the ONLY customer with that issue ? Godaddy is a BIG company and this is the 1st time they had this issue ? 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I never agreed to automatically renew my account.I would like to see a contract I signed stating otherwise.

Regards,

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity

to the additional concerns presented by the complainant. We have reviewed this

matter and would like to present the following.
We stand by our previous response. The time added to the

domain names in question during their August 6, 2015 renewal, accompanied them

to their new registrar. As GoDaddy paid the registry for this time we cannot be

expected to provide a refund to the complainant.
Thank you

again for the opportunity to address and bring clarity to the concerns

presented by the complainant.Kindest

regards,[redacted]Office of

the CEO - GoDaddy[redacted]Scottsdale,

AZ 85260

Godaddy's detailed response with an education course is annoying beyond words!  Forwarding links to 'read about their policies', has no bearing to the problem at hand... all policies are out the window, when a purchased product was never installed by customer support to being with!  To cover this mistake, they have NOT gone out of their boundaries to deliver a 'good deed' as deemed.  I appreciate the Revdex.com for their immediate action to retrieve my refund... thank-you.

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The information provided by the customer was associated with a specific transaction within a different account. That information was not associated with the transaction being disputed here. Additionally, the customer did not dispute any other charges on April 15, 2015. Had our support staff been made aware of another disputed charge, they would have sought information from the customer that would have allowed them to locate the other account.In regards to the renewal notices, GoDaddy has no control over what happens to an email after it leaves our system or how the customer’s ISP or email client chooses to handle the email once they receive it.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question to which we would like to present the following.Prior to the registration of a domain name and purchasing other...

services via an online transaction within their GoDaddy account, our customer acknowledged the following agreements: · Universal Terms of Service Agreement· Domain Name Registration Agreement· Marketing Applications Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] The customer's account preferences instructed GoDaddy to automatically renew their products with the payment method they supplied to us, a checking account. Go Daddy's third party check processing company, [redacted], was utilized for the transaction. In a transaction such as this, [redacted] will supply the funds to Go Daddy for the services or products rendered, and then in turn collect the funds directly from the customer.  GoDaddy sent multiple emails to the customer prior to the renewals occurring. These notices stated the services would be automatically renewed unless additional action was taken. Although these notices were sent, the customer did not contact our 24/7 Customer Support teams until after the transactions occurred.  Additionally, Go Daddy allows customers to modify their renewal preferences at any time from within their account. Account management is a customer responsibility and our customer agreed to this when they opened their account with us. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and followed their renewal instructions.   As a gesture of goodwill we've sent [redacted] a request to waive all fees and charges. Go Daddy does not make any form of collection efforts, and as such, any such efforts made by [redacted] are outside of Go Daddy's direct control. [redacted] did provide the funds to Go Daddy required for these services.  From our customer's correspondence, it appears that [redacted] may have been unable to collect the funds from them.  Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience:  [redacted] Contact Info [redacted]

[redacted] If our customer has any remaining questions or concerns, they may feel to contact our office directly. Our office may be reached via email at [redacted] or via phone at ###-###-####. Our normal office hours are Monday – Friday from 7am to 7pm and Saturday – Sunday from 7am to 4pm.Thank again you for the opportunity to address and bring clarity to the concerns presented by our customer. Best Regards, [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

 

On May 5, 2012 our customer purchased a domain name transfer adding one year to...

the registration term. Prior to purchasing their transfer our customer acknowledged the following agreements:

 

•         Universal Terms of Service Agreement

•         GoDaddy Domain Name Registration Agreement

•         Go Daddy Domain Name Transfer Agreement

The latest version of these agreements and other legal agreements may be found at:

https://www.securepaynet.net/legal-agreements.aspx

Per our customer's account preferences, Go Daddy was instructed to automatically renew our customer's products and did so in a Good Faith effort to honor its agreements with them. Account management is a customer responsibility. GoDaddy also sent multiple notices to the customer prior to the renewal date to allow the customer time to adjust their account preferences.

RESOLUTION:

Go Daddy acted in good faith to uphold its agreements with our customer; specifically, renewing the domain name upon its annual expiration in accordance with their account preferences.  

In an effort to amicably resolve this matter, our office has reached out to the customer via email to offer our assistance in canceling the domain name and processing a refund.  Our customer responded but has not canceled the domain name. If our customer cancels the domain name within 45 days of its renewal we will be happy to process a refund for the cost of the renewal.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

###-###-#### Phone

###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I need to know the total amount you are asking me to pay? I really don't like calling customer service because they are rude. I would like to talk through email. What does this club you are offering detail? I looked into my account and I didn't see anything. Also, I have two renewals coming up in June. When I tried to renew those the lowest price came up was $16.99 is that the best price I can get?  Who can you give me as a contact person at your company?

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

1. the rude customer service was never addressed. I would like this to stay on their Revdex.com file and this company should not have a A+ rating.

2. I was waiting fir the supervisor ** to get back with me to resolve my problem. No one said at anytime I was coming close to an additional $80.00 fee

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response that this person gave proves my complaint to be valid . The person claims that the system works because they sent the emails. I have customer I have known for 15 years and three have now said they never got the emails when you try to talk with god addy people they sit there giving robot responses to cover up the issues they have. Also the person responding to this is uneducated on their own product, the new version of go daddy's website version 7 fails to offer Photo gallery options. The Revdex.com needs to really review this company's rating the [redacted] is now involve because false advertisement is still a crime. After all godaddy felt a BS response was better then a supervisor with power to call a customer that has been with them for ten plus years. I my complaint is valid and will be resolved in the court system shortly. go daddy with also be receiving poor reviews and a new utube campaign will be started to make all aware of their substandard service.

Regards,

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to bring clarity to this issue.

 

Our logs indicate that the customer enabled automatic renewal on November 21, 2012. GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.  

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

 

We stand by our previous response.  Although it is now outside our Refund Policy time frame we will make a one-time exception and refund the customer if they choose to cancel the domains. If the customer elects to keep the domains they are receiving proper service for payments applied.

To assist our customer and ensure that their automatic renewal settings are correct, we are happy to review their account with them at their convenience.  They can schedule a time to do so by contacting us at [redacted] or call us at the number below.

Thank you for the opportunity to address this concern.

Kindest regards,

 

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.

 

Prior to the original purchase of products and services, our customer...

agreed to the following agreements:

 

* Universal Terms of Service Agreement

* Domain Name Registration Agreement

* Hosting Agreements

 

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found athttp://www.godaddy.com/legal-agreements.aspx?

 

GoDaddy takes its commitment to consumer protection very seriously. The complainant provided invalid information during the creation of the account in question. As part of our verification process GoDaddy attempted to contact the complainant multiple times without success to verify if their purchase was legitimate.

 

RESOLUTION:

 

We value the complainants business and have acted in good faith, upholding our terms with them.

 

A refund was processed for the transaction. We welcome the complainant's future business and encourage them to use valid account and transactional information.  If the complainant provides the requested validation information the domain name and hosting plan may be restored to the account.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Dear Dispute Resolution Consultant,We have reviewed our customer's additional comments and would like to present the following.GoDaddy has provided our customer with a refund of $49.96 in an effort to gain their cooperation with the cancellation of the Protected Registration service which they had purchased. Their services will remain active until the proper documentation has been received and verified by the appropriate team within our organization. Account management is a customer's agreed responsibility.  If our customer has concerns on how their information is handled, they may review our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspxThank you for the opportunity to address and bring clarity to the additional comments presented by our customer. Kindest regards, [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed the complaint's correspondence and the account in question to which we would like to present the following.Upon purchase of services, the complainant acknowledged and accepted the...

following agreements:* GoDaddy Universal Terms of Service Agreement* GoDaddy Quick Shopping Cart Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: [redacted]We appreciate the complaint's feedback regarding Quick Shopping Cart integration with [redacted] and have worked vigorously to resolve all of the technical issues they are experiencing. One of the main reasons for the integration was to help our customers increase traffic to their store by letting their customers shop for products on [redacted] and then completing their purchases via the Quick Shopping Cart storefront. Please understand that GoDaddy has no control over any limitations [redacted] may have. Resolution:GoDaddy has upheld its agreements in good faith with the complainant.We will be happy to provide the complaint with six months of our new Online Store service at no cost or if they would prefer to utilize one of our other shared hosted solutions we will also provide them this same offer, six months of service at no cost. Should they desire to take advantage of this offer they can contact this office directly.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,  [redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Name Proxy Agreement

The latest version of this agreement and other legal agreements may be found at: [redacted] Per their account preferences, GoDaddy was instructed by the customer to automatically renew their domain name. Prior to the renewal transaction, GoDaddy sent multiple notifications to our customer stating that the expiring items would be renewed automatically. Account management is a customer responsibility.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

As a onetime exception, a refund has been issued for the most recent renewal of their domain. Our customer will need to cancel the domain name prior to the next renewal date to avoid additional charges.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

[redacted] Office of the CEO - GoDaddy

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]?Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question however, the payment method on file was no longer valid. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately.  We spoke with our customer and renewed the domain name at the regular rate as a one-time exception. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at (480) 505-8877.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]

[redacted] Phone [redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.[redacted]On September 6, 2007 our customer purchased a domain name registration for a three year term. This payment was for the service period ending September 2010.On September 7, 2010 our customer manually renewed the domain for a one year term.  This payment was for the service period ending September 2011.On September 7, 2011 our customer’s account preferences instructed GoDaddy to automatically renew their services for another three year term and we did so in a good-faith effort to honor our agreements with the customer. This renewal was for the service period ending September 2014.GoDaddy sent renewal notices to our customer prior to the expiration date on:* June 8, 2011* July 8, 2011* August 7, 2011* August 22, 2011* September 1, 2011These notices informed our customer their expiring items would be renewed in accordance with their account settings.On September 7, 2014 our customer’s account preferences instructed GoDaddy to renew their services again for another three year term and we did so in a good-faith effort to honor our agreements with the customer.GoDaddy sent renewal notices prior to the expiration date on:* June 8, 2014* July 8, 2014* August 7, 2014* August 22, 2014* September 1, 2014These notices informed our customer their expiring items would be renewed in accordance with their account settings.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact our support staff regarding the charge until they were no longer eligible for a refund.  Our customer has since disabled the automatic renewal preference for the associated domain.   As a one-time exception, GoDaddy has refunded our customer’s September 7, 2014 domain renewal as a gesture of good will.  The funds have been returned as In-Store Credit, available for future purchases with GoDaddy.Education:For future reference, our Customer Care teams are available 24/7 at ###-###-#### or by visiting Support.GoDaddy.com to assist with any aspect of a GoDaddy account, including product renewals. Account management is a customer responsibility.  Our customer may have also managed their products by following the instructions listed in the articles below:Canceling Products - https://[redacted]Managing Renewals for Products and Services - https://[redacted]Refund Policy – https://[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The Domain name with the .com was not mine never was this is why I bid on it. As for the email being cancelled I was  NEVER NOTIFIED IT WOULD BE CANCELLED and when I call support to see what happened to my email account (WHICH IS WHAT THIS COMPLAINT IS ABOUT. THE EMAIL  THAT I WAS TOLD NEVER EXISITED)  I had an email with go daddy and 12 hours later it was gone and I was told never existed because they were unable to.find it in their system. So I am calling Go Daddy out on their bogus answer. I will never renew anything I have with go daddy after this incident not would I recommend go daddy to anyone. My business email was deleted without notice. And when I inquried I was treated like I was making it all up. 

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted].Our Domain Services team has done everything possible within our scope of support to assist the complainant with this matter.  Account management and security are the complainant’s agreed responsibility.The complainant has indicated that they know the party that has accessed the account in question, and as such, GoDaddy considers this to be a dispute between third parties in which we cannot become involved.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy takes its commitment to consumer protection very seriously.  Our goal is to reasonably ensure that the complainant is the registrant of the domain in question, and to do so, there are specific verification processes in place to confirm a customer’s identity. Again, account and domain management are a customer responsibility.EDUCATION:I???N, the Internet Corporation for Assigned Names and Numbers prohibits GoDaddy from becoming involved in domain disputes, however the complainant may wish to review the Uniform Domain Name Dispute Resolution Policy: Uniform Domain Name Dispute Resolution Policy:[redacted]GoDaddy has a long history of cooperation with the court system and law enforcement.We also recommend the complainant review our Attorney Tips page and encourage them to reach out to their personal legal counsel for further advice:Attorney Tips/Subpoena Policy:  [redacted]Finally, we understand this dispute between the complainant and another party is frustrating and sincerely hope they can both come to an amicable resolution.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with service outside our agreed scope of support or compensation for their decision to not accept assistance from members of the Management Team in our Customer Care Center. When the complainant refused to accept our offer to help them they removed our opportunity to resolve any outstanding issues that they may have been experiencing.We do appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Per GoDaddy’s agreement with the Internet Corporation of Assigned Names and Numbers (ICANN), we must add valid contact information to the Whois directory for each domain name registered. If the complainant did not purchase Private Registration from our affiliate company, Domains By Proxy for their domain’s WHOIS data we have no control over this decision. As a onetime exception we will provide the complainant with a $10.00 (USD) credit to GoDaddy account. This will cover the cost of adding Domains By Proxy to one of their .com domain names (or other eligible domain extension) for one year. After the one year expires they will need to pay full, normal cost for the service. If they choose to cancel the service it will be their responsibility to manage the privacy account. This article should be helpful in understanding privacy: https://support.godaddy.com/help/article/420/adding-private-registration-to-your...⇄ you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax