GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 18, 2014, the complainant purchased a cPanel hosting plan for a 1-year term. This is for the period ending November 18, 2015.  The hosting plan includes free email services which the complainant had opted to use.   On November 18, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the hosting service and attempted to do so in a good faith effort to honor its agreements with the complainant however, their financial institution declined payment.  GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant. Contrary to the complainant's understanding, the only payment made to GoDaddy for the hosting service in question was the initial purchase on November 18, 2014. On December 8, 2015; their hosting services, including email, was canceled due to non-payment. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has not changed the complainant’s password for their email. Their email services were canceled when the hosting was canceled due to non-payment. If the complainant wishes to setup their email again, they will need to purchase a new email plan or purchase a new hosting plan that includes email services. Should the complainant require assistance in purchasing any GoDaddy services, they may contact GoDaddy’s 24 Hour Customer Care Center at (480) 505-8877.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On October 19, 2015 our customer purchased a Managed Virtual Private Server for one year via a support representative. On February 3, 2016 our customer purchased a desired upgrade for the server via a support representative. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The issues encountered by our customer were associated with a free, third party add-on; the server itself functioned as intended. Our support teams followed proper processes for escalating our customers concerns to the third party for resolution. Despite the purchase of Managed Services with this server, our customer is still the server administrator and responsible for all operations of the server such as security setup, domain setup, and custom software installations. Given the duration of time since the original purchase date, we will not be able to provide a refund per our refund policy.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

[redacted]On December 26, 2015, January 23, 2016, February 25, 2016, and March 31, 2016, respectively, our customer was advised by their assigned representative via email of their upcoming domain renewals. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. On April 18, 2016, GoDaddy was instructed to automatically renew the domains in question for a three year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customer. A receipt was emailed to our customer at that time. On April 22, 2016, our customer contacted their GoDaddy representative to request time be removed from the domain names in question and a refund provided. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy- [redacted] Managing Renewals [redacted] 

Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]Office of the CEO - GoDaddy

Part of my complaint has been taken care of so far which is the lift of the privacy on my domain name. I have started the transfer proceedings and will find out in 5 days if it goes through or whether it will be rejected or not. I was notified the very same day as my Revdex.com complaint. Its a shame it takes this to get action. Now I am awaiting my refund since I was quite clear on my intentions with transferring and was still charged and I was charged because they would not let me click the auto renew button off. Today, I received a notice that the certified domain payment is due. Once I am refunded my $52, I will agree to a positive resolution and close this out. I just want out and with my money.

There are a few things very wrong with godday's arguments.
1 Godaddy's policies do not supersede the law.
2 Godaddy used the in 2014 pre approved status of another godaddy account (acc 1 where all the auto renewals have been turned off) to collect for the account opened 2015 (acc 2) with the disputed transaction.
Interesting to add is that A godaddy representative has stopped all auto renewals on my request. So if it is godaddy's position is that a pre approved status with [redacted] overlaps accounts, then why not the turning off of auto renewals. The date of pre approval can be found in [redacted] and was given in 2014, but again, not for this account.
I'm trying to avoid having to report this transaction as unauthorized to my credit card company, but there is no way I will let this stand as is. In the phone conversation, godaddy blamed the dutch, but in their response here, they don't say anything about which law governs this sale. If I remember correctly, I had to pay sales tax...so that may have something to do with it. But since I really don't know, it would be useful if goddady would clarify so I can take appropriate action in the country/state that governs the sale.

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On...

March 13, 2016, our customer purchased Online Bookkeeping for one month with one of our customer care agents. The customer was advised the service would renew automatically unless they took action to prevent the renewal. Account management is a customer responsibility.On April 13 and May 13, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 23, 2016, our customer contacted GoDaddy and was correctly informed that the Online Bookkeeping renewals are not eligible for a refund.
We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]On April 2,...

2012, our customer purchased a domain name transfer for a 4-year term.On May 7, 2016, GoDaddy was instructed per our customer’s account preferences to automatically renew the domain name in question for an additional 1-year term.  GoDaddy sent renewal notices prior to the expiration date, including on:• February 6, 2016• March 7, 2016• April 6, 2016• May 1, 2016
These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken and were sent to the email address provided by the customer for account related notices. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 31, 2016, our customer contacted GoDaddy and was correctly informed that the domain renewal was not eligible for a refund.  Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals. 
The following links should be helpful to our customer.
Turn Off Auto Renew-[redacted]Refund Policy-
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards, Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.We were able to connect with our customer via phone to try and address their concerns. GoDaddy provides multiple options our customers may use to gain access to an account and/or validate an account. Our customer chose to decline all of the options presented to them.Our customer may find the following help article useful for understanding GoDaddy’s process when a domain name expires: https://www.godaddy.com/help/what-happens-after-domain-names-expire-6700Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On June 3, 2012 our customer registered a domain for a 2-year term via online transaction.  The domain was manually renewed by our customer via an online transaction for another 2-year term on May 4, 2014.On June 4, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration on:March 5, 2016April 4, 2016May 4, 2016May 19, 2016May 29, 2016These notices informed our customer their expiring item would be renewed in accordance with their account settings unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer did not contact our 24/7 Customer Care team until June 18, 2016 and was properly informed the service was beyond refund eligibility. During this interaction, the renewal preference associated with our customer’s service was disabled, instructing GoDaddy not to renew the service upon expiration. Our customer may also find the following articles helpful to confirm their renewal preference or immediately cancel the service:Turn off auto renew-https://www.godaddy.com/help/turn-off-auto-renew-20008GoDaddy Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the applicable refunds were processed by GoDaddy on July 28, 2016 and returned to our customer’s payment method. We would recommend our customer speak with [redacted] as well as their financial institution for a resolution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

GoDaddy charged a credit card number that I no longer have. I am not sure how they were able to process a credit card that was replaced with a new credit card number. It appears this is fraud if they charged a invalid account number.

Thank you for the opportunity to address the concerns presented by our customer.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
GoDaddy takes our customer's privacy very seriously....

Other than as described in the GoDaddy Privacy Policy, found at [redacted] GoDaddy does not provide information to others without express permission. Our customer’s contact information may have been gathered from the Whois information on their domain name(s).
Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois database. The Whois database is an Internet service that finds information about a domain name or IP address. False information is a violation and may lead to the termination of a domain registration.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. Information on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below:

Additionally, according to the IRS, there are some known scams currently where automated calls as well as live callers are calling people indicating the IRS is going to take action against them. More information on this can be found on the IRS's Consumer Alerts page at the following link.
IRS Consumer Alerts - [redacted]
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

I've been a loyal customer for years. However, I have never been mislead or deceived as badly as today by any company. Charging and preventing a transfer of a domain and turning my autoreneawl on without my permission along with not being honest upfront of charges and conditions, is obscured. You should care more about your customers,not blaming them, and be more honest with them before any purchases. What's worse is the customer service agents saying there is nothing that they can do -- even though it is your fault. Unbelievable.

Just a word of warning so others don't make the same mistake as me. Don't use GoDaddy for anything. I used them years ago and had no problems, but when I set up my website again last year I immediately started getting hounded with phone calls about small business loans. I asked the rep about it and he said it's for ICANN and they have to put the info on there, but for a small fee they could hide it. How nice of them. Then they sent me email after email saying my service wouldn't auto renew because my card was expired so I thought I was done with them. Then I got an email saying that they did auto renew somehow. I just got done cancelling the services with them and they didn't give me all of my refund back. They said they couldn't refund the tax because of the laws in my state. Funny that has never happened to me before in this state.

I am a web designing and mostly use wordpress for my websites. I usually give the wordpress login details to my clients so that they can edit and update the content.

So what happened is one of my clients copied some copyrighted article about something from some website and put it on his wordpress website. He didn't know it was copyrighted. The owner of that website filed a copyright issue and Godaady puts my whole hosting account, with other 25-30 websites on hold. All the websites of my clients are blocked now with a message "Your Account has been Suspended".

Question 1. Why I didn't get any notice before the account was put on hold?

Question 2. Why all other websites on that hosting account was put on hold when only one website had the issue?

Question 3. Why nobody from Godaddy seem to help?

We have been a Go Daddy customer for 6 years. In the last 12 months, the site has been increasingly unstable, with our shopping cart not available for customers or our staff. Today, Go Daddy technical services couldn't even give us an estimated time for resolution. Unacceptable customer service.

Most of my experience with this company has been positive until 1 man who works in their tech support had a bad day and decided to take it out on me. I had an issue publishing with the new option they provide and the incorporation of the Plesk control panel. With out going into all the complexities the man was rude, not concerned about keeping me as a customer. When I asked for his supervisor he tried very hard to keep me from talking to him. Finally he put me on hold for several minutes. Just as I was about to hang up he came back on and told me his manager was in agreement with him, there was nothing they could do. I again told him I wanted to speak to the supervisor. He again tried to prevent me from doing so by telling me there was nothing. I told him I am able to accept that but what I wanted to discuss with the supervisor was his attitude towards me. Finally I spoke to the supervisor and he was able to solve my issue in seconds. I don't know what was the other mans problem but he has aggravated me. I want to hear from someone high up in the company. I am about to jump ship and take my start up business elsewhere as I begin to grow my new company.

I tried to use GoDaddy to build a simple site. They lead me to believe I could use the tools they offered. Didn't work for me at all. I have two sites with another host but because of the conversion rate on the dollar I was going to move to GoDaddy. I explained to GoDaddy that they did not have what I needed and ask for a refund after 3 weeks. I was told they don't refund and do credits which are worthless to me. Now I can't even get into my account to close it and they told me if I didn't close my account more funds could be charged to me. Don't ever use them!!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been satisfactorily met.  The business has performed this action and I consider this complaint resolved and it should be removed.

Regards,

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

 

On March 18, 2014 our customer...

purchased their Online Bookkeeping Plan through the GoDaddy website. At the time they agreed to the following agreements.

• Universal Terms of Service Agreement

• GoDaddy Online Bookkeeping Service Agreement

These agreements may be reviewed at https://www.godaddy.com/legal-agreements.aspx

 

GoDaddy worked vigorously to resolve all of the billing issues our customer was experiencing.

 

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.

 

On April 11, 2014 our customer contacted our Customer Care Center via email to discuss the term of their Online Bookkeeping Plan. At that time they were provided with a one year renewal of their plan at no cost. We now consider this matter to be resolved.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

[redacted] Phone

###-###-#### Fax