GoDaddy.com

Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, the product in question is outside of the term of refund eligibility.  As a goodwill gesture, GoDaddy would be willing to add a Deluxe Managed WordPress plan back to our customer’s account for the remaining term of 22 months at no cost, to allow our customer to utilize the hosting with another domain if they choose.  Again, the product is non-refundable.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

[redacted] is the current claimant # that I would like to file a rebuttal. I would like a adjustment to the total fee charged. The complaint was closed and I needed to decline their solution.
I am willing to pay a late cancellation fee but not for 2 years for something I won't be using.

Thank you for the opportunity to address the concerns presented by the customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]...

The domain in question has Protected Registration service added to it.  Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we understand any frustration our customer may feel, they are not the registrant of the domain in question. In order for us to remove Protected Registration from a domain name, the request and documents required to do so must come from the domain’s registrant. Ownership changes at the customer account level do not extend to domain ownership. Our customer will need to work with the current registrant and our Domain Services team to have the Protected Registration service removed. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

Our customer is utilizing a free Workspace email plan. Workspace email is no longer a product GoDaddy actively offers, however it is still a supported product.  Our customer appears to have been utilizing the GoDaddy iOS app to check their email account.For several months, customers have been urged via in-app messaging to switch from the GoDaddy app to Outlook Mobile to check email on their mobile device.  Email will no longer be included on the GoDaddy iOS app, and our customer will need to either use our online Webmail login or utilize a mail application or the native email client on their device. Should our customer wish to sync their email folders they will need to upgrade to our IMAP email.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.At this time, our customer has been properly advised that our mobile application will no longer serve as an email interface. Should they need assistance in upgrading or setting up their email within a new third party application, our customer care is available 24/7 at ###-###-#### or via chat at [redacted].Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. As previously stated, due to an error, our customer was overpaid by GoDaddy in the amount of $424.00 USD in conjunction with the two domain names sold via GoDaddy Auctions. As part of the Auctions Membership Agreement our customer acknowledged and agreed to, our customers who utilize GoDaddy Auctions to sell domain names authorize GoDaddy to post credits or debits to the Deposit account in question to reverse erroneous payments.  GoDaddy has not automatically debited our customer’s Deposit account as a courtesy.Again, to return the excess funds paid to them, our customer may process the $424.00 USD Miscellaneous Charge transaction currently within their shopping cart.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy

The reason for not contacting godaddy.com the day after I was charged was because the money was taken from Paypal, which then I finally got a response 2 weeks later from them telling me they couldn't refund me due to the process of godaddy.com saying I had to contact them first. I hadn't realized I needed to contact godaddy itself, otherwise I would have done that the first time around. I did make the effort to contact paypal, obviously I didn't want to rewnew something I"m not even using and it's pretty sneaky that a company says if you "Buy a domain" you have 30 days to get your money back, but if you "rewnew" the domain, which is actually 'buying' the domain again in essence, I was informed you only have 5 days to get a refund. I'm not sure why there would be a vast difference, in case an issue like this would happen in which a customer didn't want to renew. It's not as if I just didn't want to have the service after waiting a few weeks and didn't like it, I made the effort to actually try to get a refund, but just didn't realize that I had to contact godaddy.com directly as opposed to paypal. In the past, If I ever had an issue with a money transaction, it was always resolved through paypal, which is why it's really not very fair to say "oops sorry buddy, you cant' get a refund now because you didn't contact our website directly first" when paypal is the one taking the money from my account. I would think a company to keep future customers would have good faith to actually return the money to someone that used their services for over 3 years and didn't want to renew, as opposed to make someone unhappy.

Hello and thank you all for responding. we owed [redacted] nothing we had no funds owed to them until Go daddy said they would refund us. I have all of the chats as well as our bank statement that Go daddy took money from my account and then said they would give a refund [redacted] is suppose to be sending me a complaint form as they said they don't refund any money. I can say that Go daddy on 08/09/2016 payroll /company name: Go Daddy DECS:CREDIT 83.96 was added into my back account but that is not the full refund. And we don't owe [redacted] any money at all. I guess I will have to print out all the chats from go daddy and get them sent to a higher level. all I asked is for a refund and for my credit not  be put at harm over this. [redacted] has said they don't refund money at all so Go daddy needs to handle that with them as I am willing to take this matter as far as it needs to go to make sure my credit is not at harm over this matter. Thank you so much

The person who called left no message at 2:22 PM Eastern Time on August 9, 2016. Only after receiving the Revdex.com complaint did I realize the number which called and hadn't left a message may be GoDaddy. So I called the number. I was told the person I spoke with indicated he could take information but that a specific person was handling the case. I gave the person I spoke with the information. He indicated the person I spoke with was not at his desk but would be back later that day and would call me back. I made my call at 5:10PM.
To date the individual has not made any further attempts to reach me after I tried to reach him.
 
Go Daddy did send an email indicating the problem was resoled. This is not accurate and the problem remains the same as it was. Efforts to reach out to support only result in GoDaddy giving standard recommendations which are not appropriate to the issues being experienced. Again, they are saying the issue is resolved and it simply is not.

Thank you for the opportunity to address our customer’s additional concerns.Our customer did not provide us with any further account details and as such, we have still been unable to locate an account.GoDaddy does not make collection efforts. Based on our customer’s original correspondence, it appears that our customer may be using a checking account as their payment method.  GoDaddy utilizes a third-party check processing company, Certegy Check Services, Inc. for check transactions. In these transactions, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer.  It appears that Certegy is attempting to collect the funds from our customer.Efforts made by Certegy are outside of GoDaddy's control, Certegy provided funds to GoDaddy required for these servicesAs previously offered, should our customer have the full credit card number or banking account, they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

we always contact Godaddy every day and as often I can calling them or email , they never got any response or good answer from them since I paid godaddy directly , we didn't deal anybody there , however godaddy always said godaddy don't know anything about our order status . As now the website had not done and it's been over 60 days now , the last email received from them was on 08/07 , after then I don't have any update about the process , godaddy never promised to contact me back for follow up.

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.
On...

November 12, 2015, our customer registered a domain name via online transaction for a one-year term. On November 20, 2015 our customer’s transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s).  GoDaddy takes customer security and our commitment to preventing fraud very seriously.No action was taken by our customer until July 28, 2016 when the customer contacted GoDaddy support as their account was locked. Our customer was informed of what occurred and what their next steps were to address the issue.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As the appropriate information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on November 24, 2015. Additionally, the transaction was been refunded in full to the original payment method, and the domain name registration removed from the account. As the customer has since been able to address this the issue with GoDaddy’s Verification Office, the customer’s account has been unlocked and the domain has been returned to their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO – GoDaddy

I have been using Go Daddy for 3 1/2 years now and they are very good. The customer service is available 24/7, and I know because I have called them all hours of the day and several times in the wee hours of the morning. I really appreciate their availability, the quality of their products, the knowledge of their staff, and the staff's willingness to impart their knowledge to me. It's been a blessing to me since I am my business's IT department, Marketing department, Customer service department, etc. Thank you Go Daddy. :-)

GoDaddy.com has reams of privacy language and uses it to support its own practices of making it very difficult to cancel services and impossible to permanently delete an account. For 3 years, GoDaddy continued to charge my credit card by saying I had accepted the automatic renewal default even though I tried to cancel every single year. The hoops I had to jump through and the extra non-intuitive steps (such as go to payments to cancel a product) made it difficult to confirm that everything was cancelled. When I asked them to please permanently remove my name and account, they refused, saying when I signed the privacy agreement, I agreed to let them keep my information indefinitely. In years 2 and 3, my website address was inactive and when I finally was able to cancel automatic renewal in year 3 (by instigating a credit card complaint), they insisted that they only owed me for year 3 (which was recently renewed) and that year 2 I had had the web service (not true). They fought back with the company on this, sending in 3-5 pages of privacy language with circles and lines pointing out where I had failed to check boxes and that's why my cancellation didn't go through (in some of this paperwork, they indicated they did not know the account holder name!), but they did not address the fact that the web site was also not active. I finally changed all my account information to a fictitious account (I could not locate where they had stored my credit card info) so that my account will no longer match my card. It was a disaster.

Like many people (I'm sure), I had some surprise charges from GoDaddy.com a year after I purchased some of their services at incredibly low rates. The services auto-renewed and billed my account over $180.00. I called their customer service department and the representative was very understanding and credited the charges without any resistance. He also pointed out where to adjust my payment settings in my GoDaddy account for future reference in case I get another URL and do not want the services to auto-renew.

Although the billing experience was troublesome, the company made it right quickly and kindly.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Domain Registration AgreementThe latest version of these agreements may be viewed at [redacted].GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as the use of a new email address to which our notices are sent.  Account management is also a customer responsibility, the agreed term to domain registration was provided to the customer. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have attempted multiple times to connect with the complainant directly to resolve their concerns but have been unable to reach them. This is a time sensitive matter. As a gesture of goodwill, we are willing to waive the $80 redemption fee if the complainant contacts our office while the domain is still in an eligible status. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards, [redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.

 

Prior to the original purchase of products and services, our customer...

agreed to the following agreements:

 

* Universal Terms of Service Agreement

* Hosting Agreement

 

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at[redacted]

 

Our customer violated agreed terms, specifically utilizing their hosting account as a file repository. GoDaddy attempted to proactively notify the customer in an effort to resolve this matter before removing any content. Given that no action was taken, files were removed per the initial warning and in compliance with GoDaddy's terms of service.

 

RESOLUTION:

 

Go Daddy acted in good faith to uphold agreements with our customer and ensure the proper use of our hosting environment. Our customer had been provided with a backup of the content in question which has since been restored.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO

GoDaddy.com

[redacted] AZ [redacted]

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

 

Prior to the purchase of products and...

services our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Hosting Agreement

?The latest version of this agreement and other legal agreements may be found at: [redacted]

 

On August 30, 2014, our customer purchased a Virtual Private Server. Customers who purchase this product are responsible for setting up the service to host their content. We sincerely apologize for any misunderstanding that may have occurred with the purchase.

We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

Resolution:

GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.

The customer cancelled the service and has been refunded in full. We sincerely hope to earn their future business.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO

GoDaddy.com

[redacted], AZ [redacted]

###-###-#### Phone

###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I don't know how my card was charged. I went online to my godaddy.com account and can't find any indication that I have any ongoing business with godaddy. I canceled recurring charges and as far as I know, I no longer have an active credit card with godaddy so I have no clue how I was actually charged by a company I tried to cut off all ties with. Please confirm that godaddy no longer has my credit card information and that I don't have anything set up for recurring charges on my account. I have gone to my godaddy account and can't find any indication that I have any recurring charges with godaddy (or any business with godaddy at all). Please confirm this is in fact the case. I do not want to receive another surprise charge.

Regards,

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and...

agreed to the following agreements upon conducting business with GoDaddy:

· Domain Name Registration Agreement

· Website Builder Service Agreement

The latest version of these agreements can be found at: [redacted]

We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

In May 2014 the complainant made several calls to our support teams to discuss the options available to them, in terms of features and pricing, regarding the difference in renewing their current products or purchasing new services.  During these interactions the complainant was provided accurate information as to what each plan offered, the pricing and recommendations for new services.

Our customer care team did provide information regarding our Professional Web Design service which provides a much more robust offering then our Website Builder plans. Our Website Builder plans empower our customers, allowing them to build their sites on their own. 

On May 30, 2014 the complainant decided to purchase the Website Builder Personal plan online.

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

The complainant purchased a new Personal Website Builder plan. This plan has limited features compared to our Business and Business Plus plans.  As a good faith offering, we would be glad to provide an upgrade to our Website Builder Business plan free of charge for the remaining months of the complainant’s current Website Builder plan.  If the complainant would like us to make the upgrade, they can email us with the request at [redacted] or call us at ###-###-####. Our office does not provide technical support.

Education:

1) The complainant may find this GoDaddy Training Hub page on Website Builder useful: [redacted]

2) The complainant can visit [redacted].com and search to confirm that their site is indexed/listed. We can confirm it has been indexed/listed but cannot guarantee ranking. To do this the complainant? should perform a

[redacted] search as follows by typing "site:domainname.com" replacing domainname.com with their own domain used with Website Builder, not including the quotation marks ". 

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. 

Best Regards,

Office of the CEO - GoDaddy

###-###-#### Phone

###-###-#### Fax

This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·   Universal Terms of Service Agreement·   Hosting Agreement·   Website Builder Service Agreement The latest version of these agreements can be found at: [redacted]On May 20, 2014, the customer purchased a 1 year hosting plan via their online GoDaddy account which included free email accounts. On November 10, 2014, the customer called our customer care center to cancel the hosting plan and purchase a WebSite Builder plan which did not come with free email. Our customer lost access to the previous email account and our customer care team provided options on how to re-activate their email accounts. On November 15, 2014, the customer called our customer care center to move back to our Hosting services and re-setup their email accounts. Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.At this time, the hosting and email are functional and working properly. However if the customer no longer wishes to use the hosting account in question, they may cancel it and our office will refund the unused months from their hosting account to their payment method. Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Regards,[redacted]Office of the CEO – GoDaddy