GoDaddy.com

Thank you for the opportunity to address our customer’s additional concerns.
We stand by our previous response. As the auto-renewal for the hosting plan was turned on, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. Notices were sent via email prior to the renewal date as well as an email receipt of the renewal charges. Account management is a customer’s responsibility.
Again, GoDaddy cannot take any action to re-activate the hosting until the chargeback is removed or the customer pays the original funds totaling $419.40, plus a $50 USD administrative fee. This fee is not punitive; rather, it helps offset expenses incurred due to the disputed transaction.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

I had an account with GoDaddy for a few years and I cancelled all of my products in June 2015, turning off the auto-renew option. I tested my domain and it was deactivated at that time. In Aug. of 2016, GoDaddy erroneously auto-renewed my account. I called on 10/10/16 to resolve this. They say they would not refund 11 months worth a product due to an arbitrary 30 day cancellation period. This is unreasonable and is a low-handed way to make money. A reasonable refund would be 1/2 to 3/4 of the year.

However, a much worse scenario resulted from my dispute with them and indicates seriously unethical business practices. Somehow the DATE of the auto-renew option on my account was changed to 10/10/16 at 1:10 pm (ET). I did not change this and in fact, I had not logged into my account since June of 2015 up until the time GoDaddy requested that I reset my password and log in at approximately 2 pm ET on 10/10/16. The customer service representative at GoDaddy claimed I had changed the auto-renew setting myself at 1:10 pm when I had not! I was not even logged in at that time. Someone at GoDaddy changed the date of the auto-renew option on my account to justify their charges to me. GoDaddy can change their log files however they want to justify collecting funds from their customers. This is extremely unethical if not illegal.

Disgusted to say the least - I am about to renew a domain that I have had with Godaddy since 2001, How the hell do you go from 8.99$ to $70??? Not to mention the rip off on email address rates and poor poor poor customer service, that cannot understand one simple question... Looking to take my business elsewhere IMMEDIATELY. enough is enough

I wanted to speak with a supervisor because your representative couldn't help me and he said no because he didn't know if I had an account with go daddy or not. I asked him 3 times to transfer me and he was a complete [redacted], rude, and disrespectful. His name is Joao and he was unprofessional and really didn't know know what he was talking about. I am livid and pissed the [redacted] off because anytime a customer wants to speak with a supervisor they should be able to no matter what.

After reading through previous complaints, I understand why Godaddy is resorting to scams and questionable practices in order to generate new business. I've been going back and forth with their agents for 2 months about a domain issue and their only solution was that it must be my host site that was the problem. I left one host site assuming they were right and low and behold, same issue. Based on a very heated discussion with the last agent I spoke to I realize that there is a scam happening and it goes like this: if you purchase a domain name with them but get a host elsewhere, they are not obligated to help with your technical problems so I wouldn't be surprised if they deliberately point your domain name to the wrong site so that you eventually get frustrated and have them host because ultimately, they control your name. I think most customers are going to come to the conclusion I've come to which is that they can keep the name. It's not worth the trouble of dealing with them.

Extremely unprofessional technical service and took my money without providing any needed service.

I had a simple SSL related problem and had to talk to 2 agents plus a supervisor to get the right solution. The first agent gave me the wrong suggestion and made me pay $15.00 for something I didn't needed. The second agent told me that the first agent was wrong and offered another suggestion. I Finally got to talk to the supervisor and he offered me a different and what seems to the right solution to my problem. That seemly right solution doesn't require any payment. I have not received any apology from any of them and there is no refund of the $15.00 offered to me either.

godaddy has mislead me about my domain name, my legal property that I owned before godaddy. I was taken for a ride by a web designer I hired. This person left me hanging high & dry. I was talked into dropping my annual payment for my domain name by their c/s department and found that I could not log onto my website that was designed for me. My domain name is now up for auction and if I want it back I now have to bid on it, starting price $250.00 I would like to see domain brokering legislated, regulated and monitored. godaddy does not understand that they average person is normally not familiar with the in's & out's of website building and maintaining, hence why most hire someone to do it for you like I did and I did not expect for the person I hired to drop me unexpectedly either. I have explained the whole story to godaddy c/s and they do not seem to give a damn and told me I can file a complaint with ICANN, they were of no help either. I want my property back, my domain name & all TLD's!

They advertise their Premium Online Ecommerce store as $24 per month. But you can't get it for $24 per month, only $300 for the year. Which, yes, works out to $24 per month. But you have no option for 24$ monthly, only a year up front. Not a big deal, just shady. As a customer with them for 5 years, they have steadily grown more purposefully misleading. So watch out for these guys. I no longer do any new business with them.

Last month this Company attempted to charge me $8.99, which is the annual fee. I did not Affirmatively Enable this action, in fact I requested an immediate termination of account # [redacted]. I immediately called my Credit Card security, which replaced my card with a new one. This month, Godaddy.com attempted the exact same thing. I called their CS dept. again & they refused my oral request to terminate my account. I explained that the CC number they have on file is inactive. Ideas?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to bring greater clarity to this matter.Our customer contacted our Customer Care Center and spoke with a staff member about purchasing the Website Builder plan and a misunderstanding regarding applicable refunds took place. RESOLUTION: We have been able to connect with our customer to address their concerns. We have discussed with the customer our current refund policy and purchases made in the future will be applicable to the refund policy.  At this time, a refund of the transactions specified in this complaint was processed and they have expressed their satisfaction with this outcome. At this time, we consider this matter successfully resolved. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind regards,[redacted]Office of the CEO

I have reviewed the response made by the business in reference to complaint ID[redacted], and the matter has been resolved and a we have received the refund we requested.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services...

our customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Website Builder Service Agreement

The latest version of these agreements and other legal agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

We sincerely appreciate our customer's candid feedback and will ensure that our customer care managers are made aware of any additional training opportunities that may exist.

GoDaddy provides tools designed to help our customers prepare, optimize and submit their sites to search engines, however, a website's ranking, and whether it is ranked at all, is determined solely by search engines.

Resolution:

GoDaddy values our customer's business and has acted in good faith in upholding the agreements with them.

Although our products are working as advertised and designed, GoDaddy will issue a full refund to the customer once they cancel their services with us as we understand from the customer's complaint that they have moved to a new hosting and SEO provider.

We hope to earn their future business and would like to offer one year of Search Engine Visibility at no cost. Our customer may use this tool even if their website is hosted elsewhere. Should they wish to accept this offer, they may indicate so in reply.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I did buy a new domain last week from godaddy but the sales person never shared anything about legal-agreements. They never mentioned about not receiving a refund. If they take the time to inform the customers or remind customer me we have this legal agreement document that is helpful. I would never have thought of asking for a refund.  I have not heard the sales person saying anything about this agreement when I asked for a refund.  Now I know about this legal agreement document exists:-).

Apple or any app company or software product companies they mention about the agreement and we know what to expect.  This is not a good business practice and someone should correct this practice.  Godaddy or any company should say upfront about this agreement when we buy a domain. Then we the customer will not have to go through this trouble.  When we ask for a refund you mention about an agreement.  This is not good!  When we ask for a refund you show us the agreement that show their intention. I am disappointed by this business practice...  The reason I did take this step is to protect other customers. They or any domain sales company should be clear.  

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do not agree with GoDaddy's decision to send my refund to a CLOSED BUSINESS credit card that is no longer open. I closed my [redacted] account over five years ago and now they want me to chase down my refund that's going to a credit card company that hasn't done business with me in five years. I want a check as this is the only fair and reasonable refund procedure. Again, this account was CLOSED (meaning no new # was issued) so I'm now stuck with no refund. 

I phoned [redacted] this evening and they indicated that [redacted] (of GoDaddy Executive Relations) is wrong. They do NOT issue refund checks for people who are no longer customers and that do not have an active relationship with [redacted]. If you pick up the phone and actually called them, they would indicate the same.

Regards,

[redacted] 

Regards,

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.

 

GoDaddy honored our customer’s instructions according to their account settings. The customer's agreed and purchased term of registration ended on the day the domain expired and GoDaddy provided our customer with a 42 day grace period post expiration to renew their domain name. GoDaddy attempted to notify the customer multiple times (pre and post expiration) but had no control over the customer's decisions in regards to the renewal of the domain.

Should our customer believe they have a legal right to this domain name (such as a trademark), they may wish to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP) via the link below.

 

https://www.godaddy.com/agreements/showdoc.aspx?pageid=UNIFORM_DOMAIN

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Domain Name Registration Agreement·         Domain Name Proxy Agreement·         Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On October 24, 2013, the complainant purchased a Personal Website Builder for a one year term.  Included in this purchase was a one year domain registration at no cost, to which the complainant opted to add private registration.  This purchase was for the service period ending October 24, 2014.GoDaddy sent renewal notices prior to the expiration date on:·         July 26, 2014·         August 25, 2014·         September 24, 2014·         October 9, 2014·         October 19, 2014Per the complainant's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant may contact our customer care team via phone or chat for assistance in canceling the products in question, and requesting a refund.  Per GoDaddy’s refund policy, the products must be canceled within 45 days of renewal to be refund-eligible. Additionally, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.  However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status.  This practice is discussed in our Privacy Policy located at the link below.[redacted]Once all services and payment method(s) have been removed from the account, the complainant contact our customer care team to request deactivation of their account.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Yes I accepted their terms of use, but they still were unethical by advertising that their [redacted] product they sold me was compatible on Androids, and it was not.  I accepted the fact it wasn't compatible, but they should not advertise false features or products that don't work. I am sure that isn't covered by their Terms of Use. What about the many hours I had invested in this frustrating situation because they didn't know about the product they sell? 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.As stated previously, GoDaddy will filter or block emails that may be potentially harmful to the health and stability of our network and servers, however GoDaddy does not “read” user email messages. If the complainant is not receiving message to their inbox, they may wish to review other folders in their email account and also review their spam filter settings.GoDaddy has not “merged” the complainant’s accounts or email addresses with any other account. If the complainant is concerned for their account and email security, we recommend they follow widely accepted best practices such as resetting their password(s), updating their PIN, and not providing their account-specific information to any other parties.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO – GoDaddy