GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

creating a customer account with GoDaddy:•    Universal Terms of Service AgreementThe latest version of these agreements can be found at: [redacted]GoDaddy takes the prevention of unwanted email and spam very seriously, and does not tolerate the use of its products for the sending of spam.  GoDaddy’s Domain Name Abuse Department received reports indicating the domain in question was sending unwanted email to addresses that had not opted in to receive communications from the sender, a violation of GoDaddy’s user agreements that the complainant acknowledged and agreed to when they created their customer account.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a service provider, GoDaddy takes any reports of abuse seriously and will investigate and take appropriate action when instances are brought to our attention.  Our Domain Name Abuse Department has corresponded with the complainant per our standard protocols, and provided the complainant with options to move forward.We encourage the complainant to continue to work with our Domain Name Abuse Department to resolve these concerns.EDUCATION:  If a website utilizing GoDaddy’s services is identified hosting any abusive content (knowingly or not), such as distributing malware, hosting phishing sites or sending Spam, we urge that it be reported it to us at our Abuse Report Center, which can be reached through the following link: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns.GoDaddy stands by our previous response. Our customer has experienced multiple technical issues with their two [redacted] and when our customer notified GoDaddy we acted immediately. As with all service providers, GoDaddy had unexpected  technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer. Our Hosting Support teams have offered to upgrade the servers however our customer declined. GoDaddy offers multiple server options that our  customer should consider which would reduce the possibility of running out of resources.  We appreciate the customer’s candid feedback regarding our service levels and rest assured the continued issues are actively being investigated by our Hosting Operations Teams. Should our customer have any further problems we ask that they respond to  the most recent escalation with GoDaddy and include all details on how to duplicate the problem.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Hosting Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 5, 2014, the complainant purchased a 2 GB Managed Linux Virtual Private Server (VPS) during an interaction with GoDaddy’s 24/7 customer care center. This purchase was for a 6 month term, ending June 5, 2015.On June 5, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer, however the service in question was not associated with a valid payment method. The renewal attempt failed and the complainant was subsequently notified by email. GoDaddy sent notices after the expiration date on:* June 5, 2015* June 10, 2015* June 15, 2015These notices informed the complainant their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. GoDaddy did attempt to proactively notify the complainant of their failed service and provided ten days of service to the complainant at no cost following expiration. GoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpayment. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Ultimately, the complainant did not take action and their service was canceled on June 25, 2015 due to non-payment. On July 10, 2015 the complainant contacted GoDaddy’s customer care center inquiring on the status of the service in question and was informed of its cancellation due to nonpayment. During this call, the complainant stated their account contact information was not up-to-date and they did not receive any notices. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as the use of a new email address.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant did not opt to pay for Managed Backups with their VPS, GoDaddy would have no backups of the data in question. Additionally, the complainant acknowledged and agreed to maintaining independent data backups as part of the terms they agreed to upon purchasing and utilizing the VPS in question. While we make a best effort to partner in our customers’ successes, the complainant must also be responsible for their actions or lack thereof.If the complainant wishes to receive a refund of any eligible products in their customer account, they may wish to review our Refund Policy, and contact GoDaddy’s customer care center directly for assistance with any applicable refunds.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant may find the following articles from our help center useful: Refund Policy: https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.  We stand by our previous response. At no time since its registration on November 28, 2000 has the domain name in question been registered through GoDaddy.  Furthermore GoDaddy has not altered any documentation as the complainant alleges. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 26, 2015, our customer contacted our support staff for help with their hosting service, speaking with multiple support agents. During one of these conversations, our customer agreed to upgrade their shared hosting service to our Ultimate plan. The plan they upgraded from was a free version of our Deluxe level plan.After learning that all resources are not unlimited for the Ultimate plan, our customer contacted support staff on November 1, 2015 and expressed their desire to switch back to their previous plan. A service ticket was generated to fulfill their request.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Working with the customer, GoDaddy has restored their content to the Deluxe plan currently active within their account. The Ultimate plan has been canceled and a full refund has been issued for the transaction to upgrade to the Ultimate plan.Education:The customer might find the following articles useful.RESOURCE LIMITShttps://www.godaddy.com/help/resource-limits-12001HOW DO EACH OF CPANEL'S RESOURCES AFFECT MY SITE?https://www.godaddy.com/help/how-do-each-of-cpanels-resources-affect-my-sit...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Good afternoon,
 
I find it very surprising that GoDaddy.com only tells you the part in wich they say it's in the terms and contracts but as I stated in the beginning of my dispute, we have had previous problems like this with them, in which we have told them and they have given us back and refunded the money. In this particular case, they say we changed this "auto renew" policy in August but it's not even true. As I have said before, there are at least 3 places I have now found where you need to check "off" in case you do not wish to continue with the auto-renew. Since the first minute we ordered the products, we checked "off" the only one we saw in "settings". How is a client supposed to know there are two other places you need to check off in case you don't want it? Once should be enough to understand for them, you do not wish to continue the service unless you want to, not just auto-renew it. 
I am attaching the Screen Shot #1 in which you can see where the “autorenovación / auto renewal” is not checked. That has been like that since day 1. I am also attaching Screen Shot #2 where you can find that every time you buy a domain or any product from them, they tell you up front you are buying for a 2 year period but it’s not true, because every year they send you an email telling you that your product service is expired and you need to renew. If you don’t renew you will loose your product, instead, they immediately auto renew your product. If they where legit, they would tell you in their email, “your product is about to go into auto renewal” nothing about expiring because it’s not true.When you buy a product service with them, you can see as I am showing you in the Screen Shot #3 that from the beginning, even before you can switch off the “auto renewal” they already consider it a “auto renewal” product (shown with the words “recurrente” which mean “recurring).Unfortunatly this isn’t the first time we have gone through this process with GoDaddy.com. They have made this a habit for them. I am attaching an Reimbursement Email that we already claimed to them directly in which you can see that they told us that they would reimburse us for that payment and it’s the same case, we didn’t ask for a renewal and they did it directly.In the second Reimbursement Email I am attaching you, you can see how they tell us in their answer that if we do not want the products we can get a credit for them. So please, explain to me how the tell us that in their contracts they say they will not reimburse us for anything when in May 27th, 2015, after a year of buying the products they tell us they will?I am completely disgusted with the way GoDaddy.com is managing their product, services, and their customer claims. I can assure you we tried contacting them directly in this last time and got no answer, so really it isn’t as easy as they make it look like in the information they sent you.Please, make note that we do not wish at all to keep working with this company. The last time, this happened in May I erased every trace of the credit card so that they could not do “autorenewal” also, and even there, they still have done it. What other ways do I have for them to understand I do not want to keep their service?Thank you very much for your understanding and ongoing process on this matter.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 13, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names and did so in a good faith effort to honor its agreements with the customer. Contrary to our customer’s understanding, GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.When our customer had contacted our support teams with their refund request, the domains were in a status that did not allow cancellation and subsequent refund. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them.  The matter was resolved on February 13, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. The renewal transaction in question is eligible for a full refund, provided the domain names are canceled within 45-days of their expiration. Our customer may contact our 24 hour Customer Care Center at [redacted] for assistance with canceling the services and receiving the desired refund. We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

As seen in the above attachment, pricing does not reflect advertised pricing, nor does any of the advertised pricing mention an increased price due to term selected.  Price advertised is simple stated as $9.99/mo with no restriction until check out.

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  Our customer was repeatedly advised that migrating their website content was their responsibility.  Furthermore, during our review of our customer’s interactions they acknowledged having been advised of this.In addition the refund they have requested is outside of our refund policy. That policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Beyond the fact I was immediately locked out of my GoDaddy customer account when I canceled although I had NO failed login attempts (and thus can not access the store credit), I don't WANT store credit. 
To use store credit, I'd have to be willing to entrust the company with my domain name registrations, hosting or other services. I am not.
I didn't pay in STORE CREDIT. I paid in CASH. A refund in CASH for the unused time is the only solution I find acceptable.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On March 30, 2016, our customer contacted GoDaddy’s Customer Consultation and Care team to request assistance with connecting their Workspace Email accounts to a third-party email client.  While GoDaddy’s customer care agents are able to assist with troubleshooting issues within GoDaddy products, they are limited in the support they can offer for a third-party program or product.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s Workspace Email plan appears to be functioning without issue.  If our customer is experiencing issues connecting to a third party client, we would encourage them to continue to work with our customer care team, and reach out to support channels for the email client in question, if needed.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

[redacted] On April 9, 2014 our customer purchased the domain name in question for a term of 2 years online through their customer account. Per our customers account settings, this domain name was automatically renewed for an additional 2 years on April 10, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ understanding no call was made to our Customer Care Centers on March 29, 2016. Management of an account is a customer responsibility; the automatic renewal setting could have been disabled at any time by our customer. Per GoDaddy’s refund policy and Registry restrictions with regard to multi-year domain name renewals, the domain name in question is not eligible for a refund. At this time the automatic renewal function has been disabled and no further billing will take place on our customers account. If our customer would like to attempt to resell the domain name, they may find the following article helpful. Which domains can I sell on the auction site?[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous response. Contrary to our customer’s understanding, we are unable to find any phone calls placed to GoDaddy by our customer before the domains renewed. GoDaddy sent our customer email notifications of the pending domain renewals prior to taking renewal action as directed by our customer via their account preferences. Account management is a customer responsibility. Our customer had full access to their account and the domains could have been cancelled at any time prior to the renewal date. As the domain renewals were beyond the timeframe applicable for refund, GoDaddy stands by our Refund Policy and is unable to provide the requested refund. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. KayJay R[redacted]Office of the CEO- GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On January 22, 2016 our customer renewed a Website Builder plan and a domain registration, each for another one-year term, via online transaction.  Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Our customer contacted our support team on April 28, 2016 to request a refund for their latest Website Builder renewal transaction. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customer’s understanding, the services in question were not automatically renewed by GoDaddy. Our customer had manually renewed the services from within their GoDaddy account, choosing the products to be renewed, duration of the renewal period, and transaction amount. Furthermore, extensive review of our customer’s customer care interactions do not support their statement of not receiving proper assistance. Our customer was properly informed the services were no longer refundable per our Refund Policy. Our customer may find the following article helpful:Refund Policy –https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On March 27, 2012 our customer purchased an email plan for a 3-year term. The email plan included a free Personal Calendar and Mini Online Storage for the initial purchase term.  On March 27, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the email, calendar, and online storage services for another 3-year term in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent a renewal notice prior to the expiration date on March 17, 2015. This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.Our customer contacted our support team on March 27, 2015 after the transaction and requested the cancellation and refund of the personal calendar service. A refund for the latest calendar service renewal was processed per our customer’s request.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, the customer’s email and online storage renewal transaction in question is beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Our customer may find the following articles helpful:Refund Policy –https://www.godaddy.com/help/request-a-refund-19985Turn off auto renew –https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response.  GoDaddy provides various promotional offers to our customers however, some products may not be eligible for discounts. Our customer was informed by our support teams the discount they wanted to use was not eligible for use on their auctions purchase. Our customer can reference the original promotional offer for the restrictions and limitations of the offer in question. Lastly, should our customer have any concerns with any auctions purchase or billing concern related to an auctions purchase our customer can contact GoDaddy’s Auctions team directly at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy

Per GoDaddy's legal agreement for the GoDaddy Auction "Terms of Use" that was signed and accepted, it is stated that: 
"GoDaddy will remit payment of the purchase price, less the applicable commission and fees, to the Seller approximately 20 days after receiving funds from the Buyer, except in the event of a dispute or where the payment is suspected to be fraudulent"
This legal agreement clearly states that each transaction is financially separate. After each transaction is concluded, the funds for the transaction will be sent over to the seller, me. Per the legal agreement, GoDaddy will deduct any applicable commission and fees. Any financial error that was done in your accounting department IS NOT my responsibility - and it is definitely NOT an applicable fee or commission that is related to the funds of the second domain-name transaction. 
On top of that, in the LEGAL AGREEMENT that was mentioned above ("Auctions Membership Agreement" version February 18, 2016), it is stated that:
"GoDaddy will not use your funds for its operating expenses or any other corporate purposes, and will not voluntarily make funds available to its creditors in the event of bankruptcy or for any other purpose."
This clearly states that GoDaddy WILL NOT use the funds from the transaction for any of its operating expenses. Correcting any financials errors on GoDaddy's end is clearly an operating cost - and therefore - the funds from the domain-name sale CANNOT be legally used to balance any fictitious balance.  
As stated in the original claim - GoDaddy is illegally withholding my financial proceeds from the sale of the domain-name. Once again, I DEMAND that GoDaddy will release the proceeds from the domain-name sale.

Godaddy has engaged in deceptive business practices by refusing to disclose the necessary steps involved in cancellation of the service in question at time of purchase.  They have said that their present terms can be found at a web page they provided in this correspondence but did not mention that the present page is not the same materiel found at time of purchase.  The page they referred to in this case was not the page viewed at time of purchase.  The information regarding the steps necessary for cancellation of the service in question was not made available on any of these pages at time of purchase.   Godaddy has not deleted the picture that they forced me to provide to them to cancel the service in question.  Godaddy has not acknowledged that I tried to cancel this service on May 21, 2016 both online and via phone but they refused to allow me to cancel the service and billed me for it anyway.  Godaddy has not acknowledged the rude and disrespectful manner in which I was treated by their customer service representative or apologized to me because of it.  Godaddy left a vm on my phone and stated that I had some "questions" for them regarding this situation that their "CEO's Office" was made aware of.  This reduces my complaint to the status of a question and shows they still refuse to take me seriously.  Godaddy responded to the Revdex.com about this matter by stating that they attempted to contact me but was unsuccessful but did not mention that I returned their call and they have thus far refused to contact me.  Godaddy has not spoken to me by phone or email or any other manner but has merely sent and apparent form letter type of response to the Revdex.com regarding this matter.  I am very unhappy with this company and it's business practices and completely dissatisfied with their response to my complaint.  This complaint is not a question and this complaint has not been resolved as far as I am concerned.

I was contacted by my bank reguarding GoDaddy and was told that they tried to remove $1,200 worth of charges on top of this. I want an explanation

Thank you for the opportunity to address our customer's concerns.  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 8, 2010, our customer purchased their Economy Shared...

Hosting account for two years.  On March 14, 2016 our customer spoke to support who assisted with turning automatic renewal off the hosting plan. When the Economy shared hosting expired, which was April 8, 2016, our customer's agreed and purchased term of hosting ended. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment from our customer. When this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. In total GoDaddy provided 20 days of service without payment prior to cancellation.   RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. After the hosting account expired, starting on June 7, 2016 our customer contacted us several times in regard to the hosting account and a restore. Hosting restore attempts are available up to 30 days after the hosting cancellation.  We allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, one of our Supervisors refunded our customer two years of the expired hosting account as In-Store credit.  We would like to additionally offer our customer a free year of our Get Found product.   Information regarding Get Found can be found here: https://www.godaddy.com/help/get-found-faqs-8976 If our customer would like to receive this offer they can reach us directly at [email protected]. Thank you again for the opportunity to address the concerns presented by our customer. Regards, KJ R[redacted] Office of the CEO - GoDaddy