GoDaddy.com

Dear Dispute Resolution ConsultantThank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following. We stand by our previous response that GoDaddy can no longer incur the costs associated with the complainant’s failure to manage their account. Account management is a customer responsibility.The complainant has received multiple exceptions to our Refund Policy and no further exceptions will be provided. Again, GoDaddy cannot continually incur costs on the complainants’ behalf.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On March 13, 2015 the complainant initiated a Change of Account for the Domain Name in question to another GoDaddy Account (another customer). The Change of Account was completed the same day. GoDaddy does not charge for this service. Independent of the Change of Account the complainant cancelled the Managed WordPress plan associated with that Domain Name on March 19, 2015. Later that same day the complaint contacted GoDaddy’s Customer Care Center to request assistance in recovering the content that had been associated with the cancelled Managed WordPress plan.  At that time the complainant was charged for the purchase a new Managed WordPress plan for a one month term and the attempted restoration of their cancelled content. The Hosting Restore was completed on March 20, 2015.The hosting content was indeed deleted from the complainant’s account. When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in the complainant’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the complainant agreed) it is the complainant’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy was not a party to the complainant’s decision to cancel their Managed WordPress plan. Once the complaint elected to cancel their Managed WordPress plan manual intervention on GoDaddy’s part was required to recover their content as it appears they did not maintain archival copies of their site as agreed in our terms of service. As a onetime exception in appreciation for the complainant’s time as a GoDaddy customer we have refunded the cost of their Managed WordPress Hosting Restore. Please allow 5 to 7 days for this to reflect with their financial institution.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:The complainant might find the following articles useful for managing their GoDaddy account in the future.Managed WordPress Manual Migration[redacted]Restoring Your Managed WordPress Site[redacted]Backing up Your Shared Hosting Account[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The complainant’s refunds have been processed, and accepted by their payment institution. GoDaddy will not involve itself in any dispute between the complainant and that institution.They will need to work with them in order to get their funds returned to them.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Workspace Service Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 25, 2012 the complainant purchased an SSL Certificate for a one year term during an online transaction. The SSL Certificate was subsequently renewed each year by the complainant via an online transaction. On June 23, 2015 after the most recent renewal of the SSL Certificate in question, the complainant contacted our Customer Care Center regarding links to their [redacted] provider’s website not showing as secured.  At that time the complainant was advised regarding how to specify a secure a link to the provider’s website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The SSL Certificate in question functioned as specified.  The complaint has now made the recommended changes to the links associated with their [redacted] site and they show as secure. As this was not a GoDaddy issue we will not be providing the complainant with their requested adjustment. EDUCATION:The complainant might find the following GoDaddy support articles useful.Adding an SSL Certificate in Website Builderhttps://support.godaddy.com/help/article/7721/adding-an-ssl-certificate-i...⇄ vs. HTTPShttps://support.godaddy.com/help/article/5454/http-vs-https?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed the additional details that have been provided and would like to present the following.We have attempted to connect with the complainant via email with a request to speak with them directly as the information we would require to locate the account in question is too sensitive for email. We have not received a response at this time. Once we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaint. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns of the complainant. However, we are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully...

understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.We look forward to speaking with and addressing the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. Contrary to the complainant’s understanding, while they may have added a new payment method to the account, this payment method was neither assigned by the complainant to the domain names in question nor assigned as an Alternate Payment Method. GoDaddy does not arbitrarily charge payment methods in a customer account. Account management is a customer responsibility. Additionally, GoDaddy customers can request to be added to GoDaddy’s Do Not Call List, either through updating their contact preferences in their customer account, or by contacting GoDaddy’s Customer Care Team to request their number be added to this list.  GoDaddy customers are not added to this list by default.We understand this is a frustrating situation for the complainant, however it is unfair to ask GoDaddy to absorb the costs to re-acquire the domain in question due to a lack of action by the complainant.EDUCATION:The complainant may find the following help articles useful for managing their customer account:Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729De...⇄ an Alternate Payment Method:https://www.godaddy.com/help/designating-an-alternate-payment-method-724T...⇄ you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. GoDaddy stands by its previous response.  We have attempted to work with the complainant to the best of our ability and satisfy their design needs.  The changes made directly to the site by the complainant have caused it to display incorrectly, and if the complainant wishes to have GoDaddy’s Professional Web Design team make changes to the site, allotted updated time must be utilized.  Furthermore, as the project has been completed, the complainant is not eligible for a refund, as stated in GoDaddy’s refund policy.  The complainant had numerous options to request changes to the site prior to completion.EDUCATION:The complainant may find the following article from GoDaddy’s help center informational:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service...

Agreement These agreements are found at: https://www.godaddy.com/legal-agreements.aspxOn April 27, 2015, our customer purchased a Website Builder plan online and setup the plan with a misspelling of the domain name.On December 23 and 24, 2015 our customer contacted GoDaddy support for assistance with publishing the Website Builder. Our support staff attempted to assist but did not catch the misspelling error during these interactions.On December 30, 2015 our customer again contacted support and spoke to a supervisor who advised of the misspelling and had it corrected. Any changes made to the domain name or IP address for a website can take 24-48 hours to update. This is known as propagation. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Once the Website Builder was updated to reflect the correct domain name, the site was live within 4 hours, well within the 24-48 hour propagation timeframe. During propagation our customer’s website may have shown the default construction page before fully showing the live site.As a goodwill gesture for support not catching the misspelling upon first contact, we would like to offer to add one month of service to the Website Builder plan. If our customer would like us to add this time they can reply to [email protected] and we will do so.EDUCATION:Our customer may find the following article helpful:DNS Propagation: https://www.godaddy.com/help/what-factors-affect-dns-propagation-time-1746Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,Melanie V[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response.  The verification information was not received in a timely manner.  As such the account was administratively locked, and the transaction refunded.  GoDaddy takes customer security and our commitment to preventing fraud very seriously.  If our customer has further concerns regarding this account, transaction, or wish to try to recover the domain in question, they will need to continue to correspond with our Verification Office via email at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

GoDaddy ignored the fact that it used an offer of "free" hosting as an inducement to register a domain name for two years and then to extend it to 2018. But for that inducement, neither the original registration would have been agreed to nor would the extension (solicited by GoDaddy) been agreed to. Pursuant to the inducements, GoDaddy was paid in advance for service until July 2018. Notwithstanding the company's regrets or choices, those are its concerns, not mine. GoDaddy has not acted in good faith, has indicated that it will not provide the service paid for in advance due to its inducements and has reiterated its intent to default on the terms of the contract. I have found no clause or section in the GoDaddy Terms of Service that permits it to terminate a contracted service before the full term of that service has been fulfilled and, in its response, GoDaddy has not referenced any such clause or section. The company intends to commit fraud on 30 April 2016.
Its willful intention of default is nothing at all like a company ending support of a product. In that instance, the customer still retains whatever was purchased. In the instant case, the seller, GoDaddy, intends to make the service unavailable before the term contracted for and paid for in advance has expired. That is a default that will result in damages to the purchaser. By GoDaddy's own statements, once GoDaddy defaults, I will have to hire someone to move the web site somewhere and pay additional fees to host the web site at least through the original contract term.
GoDaddy has already stated that it has the ability to move the web site and continue to provide hosting service through the original term. The only issue is that GoDaddy insists on being paid additional sums to simply fulfill the contract already paid for. There is nothing that is beyond GoDaddy's control or ability by its own statements. I insist that GoDaddy fulfill the terms of the original contract at its own cost and expense.

Thank you for the opportunity to address the additional concerns presented by our customer. As a one-time exception to our Refund Policy, GoDaddy has submitted a refund in the amount of $11.98 to the original payment method for the transaction in question.  Further refunds will be provided in accordance with our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by the complainant.We stand by our previous response. GoDaddy has no record of the referenced transaction in the complainant’s name.   If the complaint provides the requested identifying information, we are happy to assist them.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

I NEVER RECEIVED ANY SUCH REPLY AND TODAY (5/16/2016) WAS THE FIRST TIME I EVER SAW IT. Go Daddy claims that they have no responsibility in this matter yet each day that I had the issue I was forced to acknowledge a pop-up screen that required me to choose as to whether or not I wanted forwarding of my emails.  In other words whatever Go Daddy attempted to use with Microsoft Outlook did not work and forced me to seek help elsewhere.  The fact is Go Daddy does not have competent personnel to assist in this matter and I’m fairly certain that other people have had the same issue. I find it disgraceful that the Revdex.com would allow a vendor to do this to anyone with some form of compensation.  Despite the fact that I spent a full day of my time to resolve the matter all I asked for was what I had to pay in cash to resolve the issue, not my time.  Yet the Revdex.com sees fit to side with a vendor.  So Much for justice.  By the way I still do not have email forwarding from my website to my personal email.  Go Daddy has NEVER resolved the root cause of the problem. Kind Regards, [redacted]  [redacted]

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response, our customer’s Website Builder plan functioned as specified up until they allowed it to expire. After that expiration GoDaddy provided 20 additional days of service at no cost to our customer during which their site could be restored at no cost.GoDaddy provides a paid restore option to our customers beyond that 20 day timeframe as it does incur costs associated with restoring a website.  Once again there is a limited window during which GoDaddy can restore a Website Builder account and we urge our customer to make their decision quickly.Thank you again for the opportunity to address the concerns presented by our customer.  Kind regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer was offered a refund for the auto-renewal of the Express Email Marketing transaction that occurred on June 23, 2016. However, the customer ended their interaction with support and disputed the transaction with their financial institution.Contrary to our customer’s understanding, their Managed [redacted] failed to renew upon expiration due to the payment method being declined. GoDaddy provided a total of 20 days of service without payment before cancellation of the plan. An email receipt was sent after the auto-renewal of the Express Email Marketing plan, and email notices were sent regarding the failed billing for the Managed [redacted] Plan. No action to address the failed billing of the Managed [redacted] was taken until July 22, 2016 when our customer called in to inquire why their sites were down. At that time, they were correctly informed their Managed [redacted] plan had failed billing. Thank you again for the opportunity to address the additional concerns presented by our customer.Ken C[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the complainant's concerns. The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. On August 20, 2016 the account holder, our customer, initiated a Change of Account for the...

domain name in question.  That change was cancelled and later re-initiated on August 21, 2016. The domain name was properly moved out of the initial account and into an account designated by the account holder. Several requests to move the domain name to various accounts were made and rescinded to our Undo team. This email activity indicated a possible third party domain name dispute; a situation GoDaddy cannot become involved in. Both parties GoDaddy received emails from were provided correct information with regard to the overall matter and how to move forward.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The complainant is the Registrant of the domain name in question.  Similar to a car's title, the person or entity/business listed as the registrant of the domain has certain rights to the domain, provided they can prove their identity with government issued documentation.  The complainant would be able to submit a request to changeupdate.com to have the domain name moved to an account of their choosing.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

I have several domains registered with GoDaddy and several websites hosted by them. I have always had excellent service.
I recently decided, when I received a renewal notice, to cancel two domain registrations. One was handled on-line expeditiously. The other refused to allow me to cancel on the basis that it was a "protected" website. A service rep advised me I would receive an email and had to respond to it.
The email required me to provide some proof that I was the owner of the business. I sent a copy of my registration as a foreign corporation with the state of California showing me as the owner; they refused to accept. In the bottom of their reply, they provided a number I could call if I had questions or needed assistance. I called the number and the representative told me curtly the only way I could deal with this issue was via email. I asked why they provided a number then and he denied that they did provide a number. He refused to budge.
GoDaddy was pretty insistent that they wanted a copy of my letter from the [redacted] giving me my [redacted] number. With today's security issues and given the fact they didn't ask for it when I signed up for the domain, I do not want to provide that.
I sent a copy of my Nevada State Business license. They responded that the license was expired and therefore not acceptable. The license is NOT expired; the state is behind in providing them. And, frankly, they are not the police and whether or not my license is expired is none of their business.
I have certainly through all of this proven that I own the business and therefore am the owner of the domain. I have also emailed them that if they charge my credit card for a renewal, I will dispute it with the bank.

I have started my own ecommerce business and decided to use Godaddy services and products - BIG MISTAKE!!!
I done a bit of research on a UK site' and from several reviews, I decided to use Godaddy.
I can't even enlarge a picture. They have the mobile version that automatically is design from your own web site, honestly it is mess. The product information is all messed up and mixed with other products on the page.
It is so limited that you HAVE to use [redacted], if you want to offer different ways to pay, you have to buy a shopping basket..........I feel that was completely mislead on this. I have bought it, and I still have not managed to figure it out how to connect my website with the shopping basket.
The only thing, I can positively comment was their telephone customer support. The person I spoke with was very helpful, unfortunately he actually informed me that what I wanted to do was not possible unless I use a web designer; well, I thought I have purchased a web designer software to do it myself.
It is very limited of what you can do when building a website, it is like building a blog! Whilst operating a UK site, you would expect to see your options immediately in pounds sterling, the delivery companies should be British such as [redacted] not [redacted].
I don't advise Godaddy to no one, especially if you want to design a professional website. I feel that I have a great product, but a rubbish website; unfortunately, I have to wait now for funds to invest on a professional company to design my business website. I have lost over a month of my time designing something that I am not happy with and that I don't find easy to navigate.

GoDaddy.com LLC and Auto-Renew policies:

I complied with GoDaddy.com LLC's Auto-Renew policy just to remove the Auto-Renew feature from my "secure" website hosting dashboard. Apparently it's not secure enough even for GoDaddy, because you can't remove Auto-Renew feature from your dashboard.

Godaddy LLC requires you to jump through multiple hoops such as forwarding various documents proving ownership of a website that I put up. One such document requested was a digital image of my department of motor vehicles drivers license. I provided them with a very clear digital image, but according to GoDaddy.com LLC, the image was just not clear enough, so they just continued billing me and billing me and billing me.

If you call the 24/7 Support: ###-###-####, plan to spend even more money waiting on hold while they get to your call.