GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 11, 2012 the complainant purchased the Domain Name in question for a three year term during an online transaction. On February 24, 2015 per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name in question for a three year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• November 14, 2014• December 14, 2014• January 13, 2015• January 28, 2015• February 7, 2015These notices indicated the service would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  On March 17, 2015 the complainant contacted our Customer Care team to discuss the renewal of the Domain Name in question which occurred February 24, 2015 and request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our Refund Policy we will provide the complainant with a refund of the most renewal of the Domain Name in question. Please allow 5 to 7 days for this to reflect with your financial institution. The complainant will remain responsible for the cancellation of the Domain Name in question. Should they require assistance they may contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Products –https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy –https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•         Universal Terms of Service Agreement•         Domain Registration Agreement•         Hosting AgreementThe latest version of these agreements can be found at: [redacted]On June 10, 2008 our customer registered a domain name registration for a one-year term.  This is for the service period ending June 10, 2009.On November 4, 2008 our customer added Protected Registration service to their domain name. One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. On December 9, 2009 our customer purchased a Deluxe Hosting plan for a term of twenty-three months.  This is for the period ending November 9, 2011.  Since November 9, 2011 our customer's account preferences instructed GoDaddy to automatically renew their hosting service in question in one-month increments (terms) and GoDaddy has done so in a good faith effort to honor its agreements with the customer.GoDaddy provides customers with full control over the automatic renewal feature. The customer may also, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  On June 12, 2009, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June 12, 2010.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2009April 12, 2009May 27, 2009June 9, 2009On June 15, 2010 our customer renewed their domain name for a one-year term.  This is for the period ending June, 2011.On June 13, 2011 our customer renewed their domain name for a one-year term.  This is for the period ending June, 2012.On June 16, 2012, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for a one-year term and did so in a good faith effort to honor its agreements with the customer. This is for the period ending June, 2013.GoDaddy sent renewal notices prior to the expiration date on: March 13, 2012April 12, 2012May 27, 2012June 9, 2012On June 12, 2013, per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domain for another one-year term.  In a good faith effort to honor its agreements with the customer a renewal attempt was made.  However, the customer's financial institution declined payment(s).  GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:March 13, 2013April 12, 2013May 12, 2013May 27, 2013 GoDaddy sent post-expiration renewal notices on:June 12, 2013June 16, 2013On June 23, 2013, GoDaddy honored its agreements with our customer and placed their domain in a protected status due to their purchase of our Protected Registration service.  Domains will remain in this protected status for a one-year term, allowing the customer time to recover the domain.  If the domain is not recovered in that time period, the domain will follow the standard life cycle.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  GoDaddy did not deny our customer access to their email.  Our customer had allowed their domain name expire, which ceased all services associated with it, including our customer’s email address where all account notices were sent.When working with our Customer Care staff, the customer was assisted with updating their account preferences and disabling the automatic renewal preference for their hosting plan.  Per our Refund Policy, a refund for the latest monthly renewal was provided to our customer.Education:The following GoDaddy Support articles may be helpful in the future to our customer for managing products and services:What happens after domain names expire? -[redacted]Managing Renewals for Products and Services -[redacted]Canceling Products –[redacted]Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Best Regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have attached a screen shot of my (NOT AUTO RENEW) account settings.  GoDaddy.com makes a false statement when it shifts the blame to me for its renewal.  GoDaddy needs to accept the blame for its error.  To do otherwise is disingenuous and deceitful.Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    GoDaddy Universal Terms of Service Agreement•    GoDaddy Domain Name Registration Agreement•    GoDaddy Domain Name Proxy Agreement•    GoDaddy Workspace Service AgreementThe latest version of these agreements can be found at: [redacted]On October 17, 2012 the complainant Multiple Domain Names with Protected Registration for a one-year term.  This is for the service period ending October 18, 2013.These Domain Names subsequently renewed on•    October 17, 2013•    October 19, 2013•    October 17, 2014•    October 18, 2014One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The complaint has requested a refund for the most recent renewal of Domain Names with Protected Registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  The complainant has processed a chargeback with their credit card's issuing institution.  Per our Terms of Service, the associated products have been removed from their account and the applicable funds have been returned to the institution in question.  The complainant’s chargeback and subsequent investigation have effectively tied our hands. There are currently no active products or payment methods remaining in the complainant’s account.EDUCATION: The complainant might find this article on cancelling Protected Registration useful.Canceling Protected Registration[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns.GoDaddy stands by our previous response. Our customer did agree to the domain consolidation charge in the amount of $311.93. As previously advised, the website was shut down due to the chargeback filed by our customer however this was resolved which in turn re-activated the domain names and websites. At this time we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
GoDaddy takes the prevention of unwanted email and spam very...

seriously, does not tolerate the use of our products for the sending of spam and other unwanted emails, and takes steps to ensure our customers also are not receiving spam and other unwanted emails. However, there are times when legitimate emails may be blocked for various reasons. Bouncebacks can occur for many reasons, typically due to content or links within the email that have been flagged as possible virus/malware. Our customer has been provided correct information from GoDaddy’s support teams. GoDaddy needs a copy of the bounceback in question either provided by the customer, or the sender will need to submit this information via GoDaddy’s bounceback error form so that it may be reviewed and addressed by our email teams.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has provided our customer with the steps they need to take to address the bounceback issue. Our customer will need to obtain or request the senders who are receiving the bounceback to submit them to the form in the link provided below.
Our customer may also find the following link helpful:
Bounceback Error submitting form [redacted]
What does my email bounceback mean? - [redacted]Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following. 

Prior to the...

registration of their domain names our customer agreed to the following:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:

http://www.godaddy.com/gdshop/agreements.asp

GoDaddy sent proper notifications prior to the domains expiring to the email address on file for the account in question. When our customer registered domains with us they agreed that account management (including domain renewals) are a customer responsibility. Upon entering terms with us they also agreed that the redemption fees would be applied. At a domain's expiration date the registrant's term ends and GoDaddy then incurs real costs to provide our customers a grace period.

Additionally, the customer's account preferences instructed GoDaddy to not renew these domains via our automatic renewal options. GoDaddy honored this request.

RESOLUTION:

GoDaddy acted in good faith and upheld its agreements with the customer.

Our office has attempted to connect with our customer via phone to provide account assistance and has been unsuccessful. When we contacted the number they provided in the complaint we were advised that the number was invalid for the customer. As a onetime courtesy exception we will waive the redemption fees. Please understand that this waiver has real costs to GoDaddy and will not be repeated as GoDaddy cannot incur costs that our customers have agreed to or are responsible for.

The domains are in a time sensitive status therefore we will offer the customer two options.

The customer can renew the domains online and we will refund the redemption fees (they will need to notify us of the payment being received) or they can call us and we will waive the fees via phone. We can be reached Monday – Friday from 7AM – 7PM Arizona time.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Sincerest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

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Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 25, 2015 our customer purchased a domain registration, a Website Builder plan, and an email plan, each for a one-year term via online transaction.  GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 25, 2016; per our customer’s account preferences, GoDaddy was instructed to their Website Builder and email services upon expiration and did so in a good faith effort to honor its agreements with the customer.  GoDaddy sent a notice prior to the transaction on February 20, 2016.  This notice informed our customer their expiring item would be renewed in accordance with their account preferences unless additional action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the products were beyond the time period to receive the desired refund.  The automatic renewal preference associated with our customer’s services has since been disabled. Our customer may also find the following articles helpful in managing their services:Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.  We have reviewed this matter and would like to present the following.

The customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•         Universal Terms of Service Agreement

•         Domain Registration Agreement

The latest version of these agreements may be viewed at https://www.godaddy.com/legal-agreements.aspx.

GoDaddy is required by the .JP registry to renew .JP domains renew prior to the expiration date.

GoDaddy was instructed to not automatically renew the customer's domain and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

Our office connected with the customer prior to this complaint. As a gesture of goodwill, we waived the $99 renewal fee after the customer paid the redemption fee to renew the domain. We consider this matter resolved.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.

Kind regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

Scottsdale, AZ 85260

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Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxOn March 5, 2014, our customer purchased a domain for a 1-year term, via online transaction.On March 6, 2015, GoDaddy was instructed to automatically renew the domain for an additional one year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with them. GoDaddy sent renewal notices prior to the expiration date on:• February 3, 2015• February 28, 2015These notices informed our customer their domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On April 15, 2015, our customer contacted our Billing team regarding a transaction within an account other than the one containing the aforementioned domain. The information provided by our customer during this interaction was not sufficient to locate an account associated with the disputed transaction in question.On March 6, 2016, GoDaddy was again instructed to renew the domain for a 1- year term per our customer’s preferences. Renewal notices were sent prior to the expiration date on:• February 4, 2016• February 29, 2016Our customer contacted our Billing team on March 11, 2016 and requested refunds for the two renewal transactions.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer received a full refund for the March 6, 2016 transaction.  Per our Refund Policy, GoDaddy is unable to provide a refund for the 2015 transaction. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

shared hosting. hit a memory, cpu, I/O type limit and they kill the site. vs throttling you. at limit. went to VPS (virtial private server) and more issues just trying to get things setup. and now they will not refund to credit card. but give store credit. so now my money is tied up.

GoDaddy should be investigated. I am locked into a contract with them for web hosting, of which I have been robbed of for the last few months when I tried to make a change to my web hosting preferences and everything went down because they failed to copy my content over to the proper server. So I have been paying them for a service that they continuously failed to provide. When I called them to remedy the situation, I spent an hour on the phone with several different people who, at the end of my ordeal, insisted that everything was fixed and they were sorry for the inconvenience. Well, things are not fixed, I now cannot access personal files that I need and customer service is non-responsive. DO NOT use GoDaddy.

Dispute Resolution Consultant,

Thank you for bringing the customer's additional comments to our attention. We sincerely appreciate the customer’s feedback and apologize for any confusion or inconvenience that occurred. GoDaddy made our best effort at notifying all customers in a reasonable time frame about the changes to our service offering. As the customer used the service and it functioned for them as advertised and expected prior to its retirement, refunds are not applicable.

As stated in our previous response, it is both a customer responsibility and best practice to keep local backups of their site content.  GoDaddy had notified users of [redacted] that the service was being discontinued, what would happen if they did not take action prior to June 25, 2014, and provided options they may have used to move their blog to another platform.  The article below contains additional information which had been provided to our customer.

What is going to happen to my paid [redacted] account? -

https://support.godaddy.com/help/article/9094

GoDaddy has upheld its agreements with the customer and will offer our customer 12-months of a new Starter WordPress account at no cost which they may use to create a new blog.  If our customer desires to continue using the service, they would be responsible for product renewals.  

Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Scottsdale, AZ 85260

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Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon...

conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On November 26, 2015 our customer renewed a Website Builder plan for a one-month term via online transaction. Our customer then contacted our support teams via Chat and renewed the service for an additional 3-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. On January 16, 2016 our customer requested a refund for the remaining time on the Website Builder plan they had renewed in November, 2015.  In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store credit, available for future purchases with GoDaddy. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a one-time exception, we have reverted our customer’s In-Store Credit to the original payment method.  Our customer may need to allow 5 to 7 days for the funds to be reflected with their financial institution. Moving forward, any further refunds will only be provided in accordance with our Refund Policy. Our customer may find the following article helpful: Refund Policy- https://www.godaddy.com/help/refund-policy-8849 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, 2010 the complainant purchased their domain name for a one year term along with our Protected Registration service.  One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled.  The domain name was subsequently renewed on the following five occasions. The five occasions reflect both automatic renewals and manual renewals. The manual renewals were direct actions by the complainant, the automatic renewals were instances of GoDaddy honoring its agreements with the customer.  • January 20, 2011• December 8, 2011 • January 1, 2013• February 13, 2014 • February 2, 2015One of the features of our Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.
We have provided the proper information to the complainant on multiple occasions regarding the documentation that is required to cancel Protected Registration.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
Account management is a customer responsibility. If the complainant completes the cancellation of the Protected Registration Service in the next 30 days (May 11, 2015), we will refund as requested.
EDUCATION:
The complainant might find the following articles helpful:
Canceling Protected Registrationhttps://support.godaddy.com/help/article/1292/canceling-protected-re...⇄ /> GoDaddy Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policy
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer. We have reviewed this matter and would like to present the following.We stand by our previous response. The terms of the offer were made clear and are also outlined in terms and agreements the customer agreed to when they made their purchase via an online transaction.Website Builder is a proprietary, template based product to construct a website which includes the hosting for the site all within the same product. There is no way to remove the hosting service from the product.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy Agreement• GoDaddy Hosting Agreement The latest version of these agreements can be found at: [redacted]On February 3, 2013 the complainant registered the Domain Name in question for a two-year term via an online transaction. This is for the period ending February 3, 2015.Go Daddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. The complainant added this privacy service to the domain name on February 12, 2013 via an online transaction.On February 4, 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Domain Name for a two year term and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent multiple notices pre- and post-renewal to the complainant. These notices indicated the Domain Name in question would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  On February 9, 2015 the complainant transferred the Domain Name in question to a Registrar other than GoDaddy.On March 30, 2015 the complainant contacted our Customer Care team to request a refund of their most recent renewal of the Domain Name in question. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The time remaining on the Domain Name in question was transferred with it to the gaining Registrar and is not eligible for refund.As a onetime exception to our Refund Policy, GoDaddy has provided the complainant with a refund for the Domains By Proxy portion of the most recent renewal of the Domain Name in question. Please allow 5-7 days for this to reflect with their financial institution. EDUCATION:The following GoDaddy Support article may be helpful in the future to the complainant for managing products and services:Refund Policy –[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]

Thank you for the opportunity to address the additional concerns presented by our customer.
GoDaddy stands by its previous response.  The offers GoDaddy provides contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  In this case, the mentioned offer our customer was attempting to utilize did not apply to the order in question.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mandy O[redacted]
Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.

The domain name in question has been successfully transferred to our customer's account. We sincerely appreciate our customer's candid feedback and will ensure all service interactions are reviewed by our customer care managers to address

any improvement opportunities that may exist. 

 

Thank you again for the opportunity to address and bring clarity to the concern.

Best regards,

Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question and would like to present the following.Upon conducting business with GoDaddy, our customer agreed to the following...

agreements:• Universal Terms of Service Agreement• Auctions Membership AgreementThe latest version of these agreements and other legal agreements may be found at:[redacted]The domain name in question was not registered to (or owned) by GoDaddy but was simply listed for sale on our auctions website via a third party through a partner channel.  GoDaddy has no influence over the current registrant and cannot require them to provide the domain to our customer.  GoDaddy was simply an auction venue in this matter. In this specific case, the domain name was no longer owned by the original registrant who listed the domain in the auction services via a third party. This issue is being addressed through our partner channel. RESOLUTION: GoDaddy upheld its agreements in Good Faith and honored its terms of service with our customer. The customer’s transaction has been voided and refunded in full.  If our customer has any remaining questions or concerns regarding this matter, they may contact our office directly or they may wish to open negotiations with the registrant directly with information available via a public WHOIS look-up. Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,[redacted]Office of the CEO