GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 10, 2003 the complainant purchased a domain name registration for a one-year term via an online transaction. The domain name was subsequently renewed each year by the complainant via an online transaction.On June 10, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the complainant. However, the complainant’s financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:* June 5, 2015* March 11, 2015* April 11, 2015GoDaddy also sent notices after the expiration date on:* June 11, 2015* June 15. 2015* June 16, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. Furthermore, on June 11, 2015 the complainant contacted GoDaddy's Customer Care Center to renew the Domain Name in question. At that time they were unable to validate into their account and process the desired renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant and assisted them with accessing their GoDaddy account and renewing the domain name in question for a two-year term. They expressed their satisfaction with this outcome.   EDUCATION:The complainant may find the following article helpful in managing their GoDaddy account.Managing Your Account Information -https://support.godaddy.com/help/article/729/managing-your-account-informationT...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 29, 2015 the complainant contacted our support teams indicating they were unable to retrieve the authorization code for the specified domain name, necessary to transfer the domain name registration away from GoDaddy. As the problem could not be resolved immediately, it was promptly escalated for further review. As with all service providers, GoDaddy has unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customers.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. On July 29, 2015 the complainant was provided the authorization code and they successfully transferred the domain name away from GoDaddy.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of Use• Website Builder Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: [redacted]On May 25, 2015, our customer created their account and purchased a domain name registration, email account, and Website Builder bundle via an online transaction for a one-year term.  This is for a period ending May 24, 2016.  Five minutes after their initial purchase, our customer placed a second online order, buying a Basic Managed WordPress plan for a one-month term.  This is for a period ending June 24, 2015.  Automatic renewal was enabled and active for all services.On June 24, 2015, per our customer’s account settings, GoDaddy was instructed to automatically renew our customer’s Basic Managed WordPress plan for another one-month term.  Two days later, on June 26, our customer logged into their account and turned automatic renewal off for their domain name registration.On July 24 and August 24, 2015 respectively; per our customer’s account settings, GoDaddy was instructed to automatically renew their Basic Managed WordPress plan upon expiration for another one-month term and did so to honor its agreements. At no time did our customer contact our customer support team for assistance with their purchases or with disabling automatic renewal for their services.  Account maintenance, including renewal settings, is a customer responsibility.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  As the customer was not using the Basic Managed WordPress account that they purchased and renewed for three months, as a gesture of good will and one-time exception to our refund policy, we have canceled the service on their behalf and refunded the service in full (a $24.96 value).  If our customer wishes to try this service, when they are ready they can purchase it anew.EDUCATION:Managing Renewals for Products and Services[redacted]

HelpOur friendly and knowledgeable customer care team is standing by to help our customers and can be reached at +1 480-505-8877 or by visiting https://www.godaddy.com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.GoDaddy has not entered into any agreements with the complainant....

Domains are sold on a first-come, first-served basis. The complainant claims that GoDaddy has "front run" a domain name the complainant has attempted to register.  Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them.  GoDaddy does not and never has participated in domain name “front-running”. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.Based on information provided by the complainant, the domain in question may be for sale through GoDaddy’s Premium Listings. Premium Listings is a service provided by GoDaddy where the Registrant of a domain name can attempt to sell the domain name for a premium price regardless of where the domain is registered.RESOLUTION:If a domain name which the complainant desires is already registered to another party, the complainant may wish to reach out to the current registrant to inquire about a possible sale and/or transfer of the domain. We sincerely hope that the complainant can either amicably resolve their concerns with the current registrant or find another, unregistered domain name that is suitable for their purposes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 8, 2010, our customer purchased a domain transfer online to transfer the domain name in question from another registrar to GoDaddy for a five-year term.  On August 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question upon its annual expiration and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s). GoDaddy sent these notices after the expiration date on:• July 18, 2015• August 12, 2015GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.GoDaddy sent these notices after the expiration date on:• August 18, 2015 (Date of expiration and first failed renewal attempt)• August 22, 2015 (Second failed renewal attempt)• August 29, 2015 (Third failed renewal attempt and product cancellation)After the expiration date, GoDaddy (at our own expense) provided a 42 days grace period for our customer to renew or redeem their domain. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name. EDUCATION:The customer might find this article useful:What happens after domain names expire? https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Revdex.com Representative(s):I am appreciative of your assistance in this matter. I have received the response from the GoDaddy representative. I have also received an “refund request” that was not authorized from GoDaddy, which will be forwarded to the Revdex.com shortly and further communications should be provided through the Revdex.com. I would like to formally reject the offer of $205.59, as this amount does not accurately reflect the amount that is owed for “ALL services” that were requested to be cancelled on or about May 30, 2015. The services that were requested cancelled included domain registration and hosting, and email/Microsoft related services (the cancellation for all services was made at the end of the online chat with [redacted]). These services have not been used by myself or my law firm beyond on or about May 30, 2015 and GoDaddy has not provided such services beyond such date. It would seem that once services are requested cancelled that a service provider is no longer providing such services and would not be entitled to keep money that was paid for such services that are no longer provided to a consumer. This is not something that I would have knowingly agreed to related to the services that were supposed to be provided by GoDaddy. As previously stated, a GoDaddy sales representative (who contacted me) represented to me that purchased services could be cancelled at anytime and refunded if cancelled prior to the ended of the contracted term. That would be November 20, 2015 for domain registration and hosting and November 20, 2016 for the email/Microsoft services. I specifically asked about this multiple times and was assured that was the case. If the “refund” requirements and/or terms were in fact different, then the sales person misrepresented such requirements and/or terms and did not provide a specific reference to such written requirements and/or terms. At this time, I will agree to a settlement in the amount of $220.20, which represents that money that is owed for all services that were requested cancelled on or about May 30, 2015. As stated before, I do not intend to use services from GoDaddy and remedy other the return of the money owed would not be feasible or practical. Therefore, I would like to settle this matter amicably for the amount requested by me. Thank you,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Domain Name Registration Agreement* Domains By Proxy Domain Name Proxy Agreement* GoDaddy Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 20, 2013 the complainant purchased GoDaddy’s Professional Website Design service for a one-year term during a call to our Customer Care Center. This is for the period ending November 20, 2014.  Over the next year our design team had multiple interactions with complainant to discuss their website and requested content to be used within the site.On September 15, 2014, our office reached out to the complainant regarding their response to a customer satisfaction survey. At that time, the complainant was provided with an additional one-year of GoDaddy’s Professional Website Design service at no cost in order provide them additional time to provide the information required to complete their website. This was followed on September 16, 2014 by a call from one of our Web Design Team supervisors.  During this call, the complainant was advised of what information our website designers required to complete the creation of their website, advising it  was the responsibility of the complainant to provide the content information for their website.On October 29, 2015 our Website Design Team reached out to the complainant to request information in order to complete their website. During the call the complainant was advised of the service's upcoming expiration date.On November 20, 2015 the complainant’s Professional Website Design service expired.On December 1, 2015 the complainant contacted our Customer Care Center to discuss completing their website. The complainant requested their Professional Website Design service be extended at no cost. They were offered an additional three-months of service once the complainant had renewed their existing plan.The complainant has now requested a refund for their original purchase of the Professional Website Design service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has already provided the complainant one-year of service (a $1,079.88 value) at no cost and cannot continue to absorb the costs related to their inaction. Should the complainant wish to move ahead with the development of their website we will honor our previous offer of 3 additional months of our Professional Website Design service once they had renewed their existing plan.EDUCATION:The complainant might find the following articles useful:Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyGetting Started with Professional Web Design https://www.godaddy.com/help/getting-started-with-professional-web-design-4173Th...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Professional Design Services AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 7, 2015, the complainant purchased GoDaddy’s Website Design Service for a one-year term with assistance from GoDaddy’s customer care center.  This services enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Website Builder product as the hosting of the site.  Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.  Subsequent updates to completed sites can be made by the Professional Web Design team utilizing time allotted to each customer as part of the site purchase.A reminder email was sent by our Professional Design Team on November 12, 2015 requesting content for the site build.  The complainant did not fully submit all of the requested information until November 25, 2015.  Additionally, the complainant contacted the Professional Web Design team on December 2, 2015 to add an additional page request to their site build.  The complainant was notified on December 9, 2015 that the site build was complete.  Since this date, the complainant has called the Professional Web Design team and GoDaddy’s customer care agents to voice their displeasure with the site design.  The complainant has also accessed the site builder and made updates to the site, causing portions of the site to display incorrectly. The Professional Web Design team restored a previous backup of the site on December 14, 2015 at the complainant’s request.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs.  If the complainant wishes to have the Professional Web Design team correct concerns the complainant may have with the site, this will need to be done utilizing allotted update time.  The complainant may submit a list of updates they wish to have completed to our design team.  This can be completed by submitting the list via the Design Manager of their Website Builder, or calling our Professional Web Design team to open an update. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014; per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain names referenced by our customer upon expiration and attempted to do so in a good faith effort to honor its agreements with them.  However, our customer’s financial institution declined payment(s).  Contrary to our customer’s understanding, GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. GoDaddy sent renewal notices prior to the expiration date on:• August 12, 2014• September 11, 2014• October 11, 2014• October 26, 2014• November 5, 2014GoDaddy also sent renewal notices after the expiration date on:• November 11, 2014• November 15, 2014• November 22, 2014These notices informed the customer their expired items were at risk of being canceled unless additional action was taken.  Account management is a customer responsibility.Furthermore, GoDaddy also attempted to connect with our customer via phone on November 12, 2014 to discuss the failed billing transaction and was unsuccessful. The domain names correctly followed the normal expiration life-cycle, were canceled due to non-payment, and have since been acquired by another party.On June 18, 2015 our customer contacted our support teams and requested a refund of one-year of their hosting plan, associated with one of the domain names referenced above.  Per our Refund Policy, our customer was offered a refund of 4-months, equal to the time remaining on the hosting plan once that plan had been canceled.  Our customer declined the refund.  On November 14, 2015; per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan in question upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice prior to the expiration date on November 4, 2015 to inform our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On November 30, 2015 our customer contacted our support teams and received a full refund for the latest hosting plan renewal transaction.  There are no further refunds applicable within our customer’s account.Education:Our customer may find the following articles helpful:Managing Renewals for Products and Services -https://my.godaddy.com/help/managing-renewals-for-products-and-services-725Refu...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service AgreementThis agreement is found at:...

https://www.godaddy.com/legal-agreements.aspxPer the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password. GoDaddy also offers Two-Factor Authentication, a no-cost security feature which may prevent account and domain name hijacking.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Account management is a customer responsibility. We have spoken with our customer regarding their concerns and reviewed their options pertaining to account security. Our customer had enabled Two-Factor Authentication prior to submission of this complaint. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration...

AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 3, 2014 our customer purchased several domain name registrations via online transaction, each for a 2-year term.On January 4, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domains, each for another 2-year term and did so to honor its agreements.  GoDaddy sent renewal notices prior to the expiration date on:• October 5, 2015• November 4, 2015• December 4, 2015• December 19, 2015• December 29, 2015These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer did not contact GoDaddy until after the timeframe had passed to receive a refund. As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy- https://support.godaddy.com/help/article/8849/refund-policy Managing Renewals - https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address the concerns presented by the our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

We stand by our previous response.  Our customer was properly assisted in upgrading their cPanel Hosting plan per their request. This was confirmed during our review of our customer’s interactions.In addition our offer to refund the cost of our customer’s cPanel upgrade stands, should they downgrade that plan by April 1, 2016.  We will process a refund for the cost of that upgrade after the downgrade has been completed. If our customer wishes to take advantage of this offer they can contact out Customer Care Center at ###-###-####.  Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the additional concerns presented by the complainant. Contrary to our customer's understanding they were not paying for unpaid fees incurred by the prior domain owner. The domain name in question originally expired on March 8, 2015. When our customer purchased the domain name through the Expired Domain Auction they acknowledged that the time being paid for started on the domains original expiration date, not the date the order was processed. As previously stated, the domain name in question has now expired and reached a redemption status. As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $80 redemption fee.  Our customer may contact our 24/7 Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

I wrote a full run down on my position although it wouldn't send due to being more then 2000 letters. I was unable to delete parts of it so with time being of essents I will hold my ground and reiterate what I said in my original complaint. I do need to add that Godaddy went forward and removed more funds on March 20, 2016 from the unauthorized bank card they somehow obtained info on. The new card they are using has a different name and number on it then the original payment method I had given them. 
 
I have tried for for literaly years to cancel my Godaddy account and without any satisfaction after all attempts that I had made in their requirements for filling out and adding a "selfie" to the Internet forms for "customer website domain security" The moment I would finalize the attachment my computer screen goes blank. Each time I attempted to send your forms this happened. I tried the process from my own email as well yet when I went to send them to your assigned dept email ( called customer service for the correct dept and email address to send the forms to). The moment I hit "send" a message popped up stating I was sending to an unsecured reciepiant and redirected my email. 
I believe this has become evident to me that Godaddy is a business more associated with scamming consumers into product they don't need due to "package savings" and then when people like me who don't need all the "add on's" or who never even added them but you say they did they have entered into being stuck in a position that is only beneficial to Godaddy. I do not have a website or business. I want my whole account cancelled and the funds I have been trying to stop you from withdrawing for the past couple of years back. I have exhausted my patients and will do what it takes to stop your tactics of unethical business practices. 

We made several phone calls to cancel to subscription and as soon as we saw it on our credit card statement we called again to cancel and then we were told we had 48 hours.NOT BEFORE.

GoDaddy  has failed to acknowledge that when they contacted me for renewal I informed them that I didn't not wish to renew.  For the last few years,  I have used Go Daddy without any problems. I recommended their services to friends and family. I always thanked  every representative for their outstanding customer service they provide. I believe that them handling this matter  in this way is immoral and unlike them. I feel as though I've been scammed by a company  that I used to strive to be like  with my business.   Unfortunately, I lost my business due to the hard times and that's the only reason why I discontinued my services with go daddy. If this is how GoDaddy would like to end this matter and not even compromise so be it. Truthfully, it's disappointing to see businesses conducting themselves this way. I feel like I was just taken advantage of by a company I always looked forward to working with in the past.

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxOn May 22, 2016, our customer purchased a WordPress hosting plan for one-month term with assistance from GoDaddy’s customer care. Later in the day, our customer contacted GoDaddy’s customer care to request a refund for the WordPress hosting plan as they purchased an entirely different type of hosting service, a Windows Plesk hosting plan, for a three-month term via online transaction. Following cancellation, our customer was provided a full refund for the WordPress account.On May 29, 2016, our customer contacted GoDaddy’s customer care to request a refund for the Windows Plesk hosting plan they had purchased on May 22, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the Windows Plesk hosting plan in question is non-refundable, per GoDaddy’s Refund Policy.Our customer may find the following article helpful for future purchases:Refund Policy - https://ca.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDT...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Mandy O[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer has had many conversations with GoDaddy regarding their email and our technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. Our customer was using our email service as an email marketing service; our WorkSpace email is not intended to be a marketing platform as there are limitations to the amount of email that can be sent. The most recent concern our customer contacted our support teams was regarding the ability to sync their email folders. Our customer was properly advised they would need to upgrade to, at minimum, an IMAP plan (GoDaddy’s Unlimited WorkSpace email plan, or our newest email offering which is Microsoft Office 365) as they are currently using our free POP email plan which does not synchronize mailboxes. If our customer would like to upgrade our teams are available to assist 24/7 via phone ###-###-#### or chat [redacted]. Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy

With all respect some of what stated in the response provided is not accurate.
- First the restore was not nearly completed as I waited over 12 business days and every other day when I call to follow up I either get the message to give another few more hours or the restore was re-initiated due to   technical problem encountered, this kept going and during which everything was locked onto the server and we cannot use it at all, for the main website and the other 2 sites as well
  - The business never offered 6 months free hosting but 1, yet both offers fall short of what we end up suffering as time waste, frustration and incurring cost
 
The mistake of empty folder was not ours to start, the restoration job was not given the appropriate support and importance. The business claim restoration at a rate of 2 GB per hour and the content was nearly 5% of that, nearly 110 MB so the hours spent were more than sufficient to address the issue long before a decision was forced to be taken to halt the process and find another solution. The business has a serious technical problem in this area which was the result of failing to restore.
I think the business should fairly accept the compensation as it does not cost them any actual money but a credit on account and at the same time live up to their slogans of up-time and class support and the spirit of the relationship not look for fine lines and text that no one would ever read to escape the responsibility.
Regards, [redacted]