GoDaddy.com

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer has had many conversations with GoDaddy regarding their email and our technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. Our customer was using our email service as an email marketing service; our WorkSpace email is not intended to be a marketing platform as there are limitations to the amount of email that can be sent. The most recent concern our customer contacted our support teams was regarding the ability to sync their email folders. Our customer was properly advised they would need to upgrade to, at minimum, an IMAP plan (GoDaddy’s Unlimited WorkSpace email plan, or our newest email offering which is Microsoft Office 365) as they are currently using our free POP email plan which does not synchronize mailboxes. If our customer would like to upgrade our teams are available to assist 24/7 via phone ###-###-#### or chat [redacted]. Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On May 22, 2003, our customer registered a domain name and added private registration services for a ten-year term. This is for the period ending May 22, 2013.On May 19, 2013, prior to its automatic renewal date, our customer manually renewed the domain name for an additional two-year term. This is for the period ending May 22, 2015.On May 23, 2015, in accordance with our customer’s account renewal preferences, GoDaddy was instructed to renew the domain name for another ten-year term (matching the original term as explained within the Domain Name Registration Agreement) and did so in a good faith effort to honor our agreements.  Account management is a customer responsibility.GoDaddy sent renewal notices prior to the expiration and subsequent renewal on:* February 21, 2015* March 23, 2015* April 22, 2015* May 7, 2015* May 17, 2015On May 25, 2015, our customer contacted our support team and stated they did not wish for the domain to renew for ten years. As GoDaddy is unable to reduce the renewal length, our customer decided to cancel the domain name with associated private registration services to receive a full refund in accordance with our Refund Policy. The domain was canceled and is currently being held by the registry in a redemption status.  To reactivate the domain, a redemption fee and the ten-year registration renewal fee is required.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On June 8, 2015, our office connected with our customer by phone and provided them with their available options to recover the domain name. As a gesture of good will, an offer to reduce the domain registration renewal fee to GoDaddy’s cost, fully waive the private registration services, and reduce the redemption fee currently being charged by the registry.  This would reduce the cost by approximately $175, allowing the customer to redeem the domain name and private registration for a ten-year term for under $95.GoDaddy will honor this offer until the domain is no longer redeemable (on or around June 26, 2015).Education:Our customer might find the following GoDaddy Support articles useful.Managing Renewals for Products and Services -[redacted]Renewing Your Domain Names -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· Domain Name Transfer AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx The complainant purchased a domain name transfer online for a one-year term on December 15, 2014. The purchase of a transfer includes the domain transfer itself, including any time remaining on the domain at the current registrar and one additional year.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We have reached out to the complainant directly to address their concerns. We also provided a $4 refund on the purchase of the transfer as a goodwill gesture.  The complainant accepted and was appreciative of us reaching out to them.  We consider this matter resolved.EDUCATION:The following URL’s may be helpful to the complainant regarding our domain transfers and refund policy:Domain Name Transfer FAQs:https://support.godaddy.com/help/article/6870/domain-name-transfer-faqGoDad...⇄ Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

Dear Dispute Resolution ConsultantThank you for bringing our customer's additional comments to our attention.It is our customer’s responsibility to ensure their code works with the hosting service they setup with GoDaddy. As with all shared hosting providers, GoDaddy has restrictions in place in an effort to protect the overall health of the hosting server. These restrictions can vary with each provider, resulting in unique environments. Any questions regarding these restrictions can be addressed with our support staff.In an effort to narrow the possible causes for the issue our customer faced, their configuration file was disabled. This is done by temporarily renaming the file, in lieu of having our customer remove it from the server. The renaming of the file would correlate with the time stamp our customer refers to in their complaint. To be clear, GoDaddy did not modify the contents of the file, as this would fall outside the scope of support that we offer.A historical review of the server shows no issues with FTP service during the period our customer was actively using it. There are a number of factors that could have contributed to the latency referred to by our customer. Many of these are outside of GoDaddy’s control, as there are multiple entities involved when establishing an FTP connection including various Internet Service Providers.  Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy's technical support staff worked diligently and vigorously to resolve any technical issues our customer experienced.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities.As stated in our original response the hosting service we provided worked as intended, however, we have provided our customer with a refund for the cancelled service as it did not meet their specific needs.Education:Our customer may find the following support article useful.What trust level can I use when running [redacted]? [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspxOn May 22, 2016, our customer purchased a WordPress hosting plan for one-month term with assistance from GoDaddy’s customer care. Later in the day, our customer contacted GoDaddy’s customer care to request a refund for the WordPress hosting plan as they purchased an entirely different type of hosting service, a Windows Plesk hosting plan, for a three-month term via online transaction. Following cancellation, our customer was provided a full refund for the WordPress account.On May 29, 2016, our customer contacted GoDaddy’s customer care to request a refund for the Windows Plesk hosting plan they had purchased on May 22, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was correctly informed by our customer care team that the Windows Plesk hosting plan in question is non-refundable, per GoDaddy’s Refund Policy.Our customer may find the following article helpful for future purchases:Refund Policy - https://ca.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDT...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Mandy O[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn June 8, 2010, our customer purchased a domain transfer online to transfer the domain name in question from another registrar to GoDaddy for a five-year term.  On August 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain in question upon its annual expiration and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment(s). GoDaddy sent these notices after the expiration date on:• July 18, 2015• August 12, 2015GoDaddy also sent notices after the expiration date following each of three separate failed auto-renewal attempts. These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.GoDaddy sent these notices after the expiration date on:• August 18, 2015 (Date of expiration and first failed renewal attempt)• August 22, 2015 (Second failed renewal attempt)• August 29, 2015 (Third failed renewal attempt and product cancellation)After the expiration date, GoDaddy (at our own expense) provided a 42 days grace period for our customer to renew or redeem their domain. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name. EDUCATION:The customer might find this article useful:What happens after domain names expire? https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Upon the addition of our Protected Registration services to the specified...

domain name, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:[redacted]RESOLUTION:   Go Daddy has upheld our agreements with our customer. Our customer has completed the process of removing the Protected Registration service from their domain name and a full refund for the most recent service renewal has been provided.      Our office has connected with our customer via phone to provide clarification of the service they had purchased and any other account assistance that may be required.  Our customer indicated the matter has been resolved to their satisfaction.   Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy[redacted] Phone[redacted] Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

We stand by our previous response.  Our customer was properly assisted in upgrading their cPanel Hosting plan per their request. This was confirmed during our review of our customer’s interactions.In addition our offer to refund the cost of our customer’s cPanel upgrade stands, should they downgrade that plan by April 1, 2016.  We will process a refund for the cost of that upgrade after the downgrade has been completed. If our customer wishes to take advantage of this offer they can contact out Customer Care Center at ###-###-####.  Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Due to technical problems with your website forms please see my response attached as a PDF file.

I have started my own ecommerce business and decided to use Godaddy services and products - BIG MISTAKE!!!
I done a bit of research on a UK site' and from several reviews, I decided to use Godaddy.
I can't even enlarge a picture. They have the mobile version that automatically is design from your own web site, honestly it is mess. The product information is all messed up and mixed with other products on the page.
It is so limited that you HAVE to use [redacted], if you want to offer different ways to pay, you have to buy a shopping basket..........I feel that was completely mislead on this. I have bought it, and I still have not managed to figure it out how to connect my website with the shopping basket.
The only thing, I can positively comment was their telephone customer support. The person I spoke with was very helpful, unfortunately he actually informed me that what I wanted to do was not possible unless I use a web designer; well, I thought I have purchased a web designer software to do it myself.
It is very limited of what you can do when building a website, it is like building a blog! Whilst operating a UK site, you would expect to see your options immediately in pounds sterling, the delivery companies should be British such as [redacted] not [redacted].
I don't advise Godaddy to no one, especially if you want to design a professional website. I feel that I have a great product, but a rubbish website; unfortunately, I have to wait now for funds to invest on a professional company to design my business website. I have lost over a month of my time designing something that I am not happy with and that I don't find easy to navigate.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have several domains registered with GoDaddy and several websites hosted by them. I have always had excellent service.
I recently decided, when I received a renewal notice, to cancel two domain registrations. One was handled on-line expeditiously. The other refused to allow me to cancel on the basis that it was a "protected" website. A service rep advised me I would receive an email and had to respond to it.
The email required me to provide some proof that I was the owner of the business. I sent a copy of my registration as a foreign corporation with the state of California showing me as the owner; they refused to accept. In the bottom of their reply, they provided a number I could call if I had questions or needed assistance. I called the number and the representative told me curtly the only way I could deal with this issue was via email. I asked why they provided a number then and he denied that they did provide a number. He refused to budge.
GoDaddy was pretty insistent that they wanted a copy of my letter from the [redacted] giving me my [redacted] number. With today's security issues and given the fact they didn't ask for it when I signed up for the domain, I do not want to provide that.
I sent a copy of my Nevada State Business license. They responded that the license was expired and therefore not acceptable. The license is NOT expired; the state is behind in providing them. And, frankly, they are not the police and whether or not my license is expired is none of their business.
I have certainly through all of this proven that I own the business and therefore am the owner of the domain. I have also emailed them that if they charge my credit card for a renewal, I will dispute it with the bank.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does solve the problem, will consider this complaint resolved. We have been talking to tech support team but it will be nice if Go Daddy assign me a ticket number so every time I call I do not have to start the conversation from scratch.You can reach me at ###-###-#### or [redacted] @ ###-###-####

Regards,[redacted]

GoDaddy  has failed to acknowledge that when they contacted me for renewal I informed them that I didn't not wish to renew.  For the last few years,  I have used Go Daddy without any problems. I recommended their services to friends and family. I always thanked  every representative for their outstanding customer service they provide. I believe that them handling this matter  in this way is immoral and unlike them. I feel as though I've been scammed by a company  that I used to strive to be like  with my business.   Unfortunately, I lost my business due to the hard times and that's the only reason why I discontinued my services with go daddy. If this is how GoDaddy would like to end this matter and not even compromise so be it. Truthfully, it's disappointing to see businesses conducting themselves this way. I feel like I was just taken advantage of by a company I always looked forward to working with in the past.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On April 24, 2014, the complainant purchased a domain name for a one year term via an online transaction in their customer account.  Our Protected Registration service, which the complainant had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On May 6, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services upon and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy also sent renewal notices prior to the expiration date on:•    January 24, 2015•    February 23, 2015•    March 25, 2015•    April 9, 2015•    April 19, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service the complainant opted into had functioned as advertised, keeping the domain from being canceled.  The complainant has since provided the requested verification information, and the Protected Registration has been canceled and refunded.  If the complainant is able to cancel the domain’s registration within 45 days of automatic renewal, they can contact our Billing Department directly to request a refund.EDUCATION:The complainant may find the following links useful:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]

Refund Policy:[redacted]

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response from the business is insincere.  I did not make this domain purchase on February 1, 2014.  Rather, GoDaddy, AUTOMATICALLY charged my account without my consent.  Since my credit card is on file with GoDaddy, they just charged me automatically.  I called to dispute this many times.  However, I was informed that GoDaddy DOES NOT have the technology in place to refund my money.  This explanation is difficult to accept for obvious reasons.  How can a business NOT have the technology to refund a customer?

Regards,

Dear Dispute Resolution ConsultantThank you for the opportunity to shed further light on our customer’s concerns. It appears there is a second issue separate from the customer’s original complaint.After careful consideration and listening to the overall voice of our customer base, GoDaddy added live chat support and discontinued email support. Our research has shown increased customer satisfaction rates as email is not conducive to quick problem resolution. We also offer 24/7 phone support.Since our previous response, our customer contacted our office directly to discuss receiving a refund for a hosting issue they were experiencing. At that time, we informed our customer that in accordance with our refund policies, a refund of in-store credit of the remaining time could be provided should the customer choose to cancel their hosting account.As stated in our original response, GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  We consider this matter closed.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax----- ----- ----- ----- -----Thanks and please let me know if you have any questions or need me to take additional action.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com1[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

All Godaddy needs to do is contact my Credit card company directly.  The transaction is legit and done by me.    The personal information godaddy was trying to get me to submit was way to personal for a $12.00 transaction.   I just want what I paid for , nothing more , nothing less.  

The next problem is that if godaddy retains ownership to the domain name that I developed,  This problem basically will become theft of intellectual property as godaddy did not think of the domain name  but I DID.

Godaddy needs to contact MY CREDIT CARD COMPANY DIRECTLY IF THEY HAVE ANY DOUBTS OF THE PURCHASE.   

This is about a crazy situation I ever experience over a $12.00 transaction.  CRAZY.

Regards,