GoDaddy.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

fastshoppingcart.com app BUSINESS PLUS option.screenshot 1 my paid for store page offering [redacted] link that does not work as promised.  "Due to changes made by [redacted], GoDaddy is no longer able to provide this service?"  If this is an acknowledgment to the fact then remove the ads/products/services offering a [redacted] store as a service to gain new customer.  https://www.godaddy.com/ecommerce/online-store.aspx ad Screen shot (scroll down for ad)    Again Go daddy sold me a service, a deciding factor in me choosing to pay them for a website. By go daddy's admission here that has not been available to the customer for use for over a year now. I bought into go daddy based on a lie and the fact that them knowing that a [redacted] store is not possible and yet the do not remove the sale tacit and faults advertisement(s).  My resolution to this was to repair the coding to the [redacted] store ASAP (so I could utilize the payed for offer) "OR" remove the faults advertisement scams. Neither of which were addressed in go daddy's resolution. This is about the slight of hand tactics go daddy uses in acquiring hundreds if not thousands of new customers like me. This company collects customer money under false pretence. https://www.godaddy.com/hosting/website-builder.aspx?isc=gdbbp2228&am...⇄ site page to image 3

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. After the complainant did not respond to multiple requests that they bring their account into compliance to protect the integrity of our network, we were forced to remove the content in question and suspend their Shared Hosting Account. Our staff attempted to work with the complainant in a cooperative effort to resolve their concerns but had no control over their actions.On February 24, 2015 the complainant did bring their account into compliance with our requests and it was reactivated. At this time the complainant has access to all functions in their Account including the control panel.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]They don't address my complaint.  They don't address their customer service being rude and unhelpful.  This arrogant response is totally  demonstrative of what my complaint is all about. 

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed the additional details that have been provided and would like to present the following.On June 28, 2015, our customer contacted our office via email stating they had not received the commission payment scheduled for June 25, 2015. GoDaddy issued the payment in question, along with email notification to our customer, on June 30, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest Regards,[redacted] Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Strange response from Godaddy - I suggest the person who wrote this response talk with their supervisor about failing to notice the refund Godaddy has already processed back to me for their error.]I received it 2 days after lodging a complaint with the [redacted] office.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Hosting Agreement* Microsoft Office Terms of Use* Website Builder Service Agreement The latest version of these agreements can be found at: [redacted]On May 17, 2015, the complainant purchased a Basic Managed [redacted] hosting plan and domain name, both for a one year term. The complainant’s purchase was completed via an online transaction in their original customer account (Account A).On July 10, 2015, the complainant created a second customer account (Account B), and on that same day purchased an Office 365 Starter Email plan, Personal Website Builder product, and domain name, all for a one year term respectively. These purchases were also completed via online transaction without GoDaddy staff’s assistance.Shortly after the complainant completed their purchase in Account B, they contacted GoDaddy’s 24/7 Customer Care Center and indicated they did not intend to purchase the Website Builder product, and had intended to purchase Managed [redacted] hosting.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant does not wish to use the Website Builder plan, they can cancel it from Account B, and GoDaddy will provide them with Basic Managed [redacted] hosting for a one-year term in its place as a goodwill gesture.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:If the complainant wishes to move domains between GoDaddy customer accounts, the URL below will be useful to them:Moving a Domain Name Out of Your Account: [redacted]If the complainant wishes to utilize one customer account, they are welcome to contact our Customer Care Center staff, who are able to assist them through to process to merge customer accounts.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 17, 2015, our customer contacted our support staff via phone and expressed desire to deploy a website application that requires a Windows-based hosting platform.  At that time, our customer had been utilizing a Linux-based hosting plan.  Our support team properly advised our customer of the proper operating system (Windows) they would need to utilize for the desired application to function. Our customer also expressed a desire to transfer websites they had hosted on a different plan to the new Windows-based hosting plan. Our customer was advised to create a backup of their existing website content prior to making any changes. The websites our customer was already hosting with us were created using WordPress. While some WordPress websites can function normally on a Windows hosting plan, Linux hosting plans are the preferred choice for these types of websites.    GoDaddy was not involved in the development of our customer's websites, and therefore, could not guarantee those sites would continue to function as desired if the customer decided to change the operating system of their web hosting plan from Linux to Windows.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has changed the operating system of their hosting plan back to Linux and their websites appear to be working as they did previously.  As a gesture of goodwill, GoDaddy has provided one-month of hosting service at no cost.Education:To provide clarity to our customer, MVC 5 is not supported within any of our shared hosting environments. In order to deploy MVC 5, they would need a Virtual Private Service (VPS) or Dedicated server. MVC 4 is supported within our Plesk Windows shared hosting.The customer may also find the following articles useful.GODADDY STATEMENT OF SUPPORThttps://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have taken the information Godaddy provided to my banking institution.  They did a search and the funds of $59.97 have never been credited to my account.  That particular debit card has been invalid since the end of 2014.  Invalid cards do not stay in their system past 6 month.  TD Bank has the ARN number but a search of my account and of this number did not locate it.  Per the TD bank personnel I spoke to, if it was received and not able to be put into an account, it would have been rejected immediately.   GOdaddy has not provided an exact date that this was supposedly sent to my bank. I find it hard to believe that accompany of this size cannot refund a check, that their only means of a refund is to a card they knew was not valid. 

Regards,

Dear Revdex.com,
 I purchased the 3 original domains, [redacted], [redacted], and [redacted] with a prepaid visa card which was purchased from Walmart. I purchased the additional 12 names with my bank card. My bank card money was refunded and my names immediately put back on the open market, and my account suspended. I have never received a refund for my original purchase. They fully know that. It is a prepaid gift card. They mention that I called them once. In actuality, I called them twice. I explained to them that I am on disability. This has called great stress and I am currently in counseling for it. They owe me a complete refund for the 3 original names.......with damages and interest. The appropriate governmental disability advocates are awaiting confirmation of my counseling in order to further pursue the fraudulent and inhumane way I have been subjected to. I had offered to fax or mail a copy of my drivers license. I told them I had no smart phone and no scanner. After hearing this, they demanded a scanned electronic copy of my drivers license, which, upon receiving, they would consider reinstating my account. They have refused to discuss refunding my money or returning my domain names. Their response is entirely unacceptable. Their executive bonuses should not be coming from stolen disability money. 
[redacted] ###-###-####

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, account management is a customer responsibility. In this case, a new Website Builder plan was purchased and never set up. This new Website Builder plan is separate from the previously existing Website Builder plan.  While our customer did have an up and running website at that time, there was no action taken on their part to move any of that content to the newly purchase Website Builder plan. Renewal reminders and failed billing notifications were sent on January 18, 2016, February 2, 2016, February 12, 2016, February 17, 2016, February 27, 2016, and March 8, 2016. Each notification indicated that the product in question would be canceled from the account if not renewed. Our customer took no action and as a result the plan was canceled. Phone calls were made to our customer on February 17, 2016, March 25, 2016, April 27, 2016, June, 1, 2016 (two calls were made), and July 19, 2016. It wasn’t until the call on July 19, 2016 that we made contact and were able to discuss the cancellation of the initial Website Builder plan. By that time GoDaddy no longer had any website backups. Again, our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backup. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. As stated in our office's previous response to our customer's multiple complaints, all products currently in our customer's account that have not been canceled are either active and in use, or not refund-eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not cancel products from customer accounts on a customer's behalf.  Account management, including cancellation of unwanted items, is a customer responsibility.  Our customer may be able to cancel the protected registration and domains directly from within their account.  If they are unable to remove the protected registration themselves, they can file a claim at cancelpr.com to have the protection removed.  Refunds in the amount of $2721.27 have been provided to our customer and as stated multiple times, no further refunds are available, as the remaining products are still active and have not been canceled, and as such are no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I am unhappy with the response by Godaddy, Inc. As a paying customer with the corporation for years, I requested within 30 days of my hosting plan with them expiring, access to my information. I am aware that it was my responsibility to backup my data, and unfortunately this did not occur, and I am asking Godaddy, Inc. to make a good faith effort on their part to support their promise of customer service, as seen in their mission promise to "help their customer's kick as." The link to this statement is found in: [redacted]. I did not experience this promise. When I asked for even a 24-hr option to access my data, this was denied. I was ready to sign up again for another period of hosting with this company, yet they did not support my "small, independent venture" (see https://[redacted] ) as they claim to, and instead insisted on an additional $150 to access my information. While this practice may be part of their common practice, I don't think it holds true to how they depict themselves as a company that cares about their customers, nor is it acceptable as an example of good customer service. This is my complaint: poor customer service, an unwillingness to work with a long-term customer who is asking for access to her account for a short period of time. Instead, this company has decided to hold my account hostage so that they can make more money off of me. This is sad, because I was a long-term committed customer for years, and was not planning on going anywhere. Again, I am not arguing their legal responsibility to me and my own responsibility in the transaction, but complaining about their lack of customer service, concern for the business relationship and their unwillingness to treat their long-term customer in a fair way.

Dear Dispute Resolution Consultant

We have reviewed our customer's rebuttal and would like to present the following.

 

We sincerely appreciate the customer's feedback regarding our staff's service levels. Their correspondence has been shared appropriately in an effort to address any improvement opportunities that may exist.

 

Upon checking the availability of the domain "[redacted].net" this morning I do see it was available for new registration at normal new purchase price should the customer wish to acquire it anew. Again, GoDaddy was instructed not to renew the customer's domain name and honored its agreements with them. Account management, including domain renewals, is a customer responsibility.

 

GoDaddy cannot continue to absorb the cost of fees for our customer's domains and services; we previously absorbed an $80.00 fee as a gesture of goodwill for this customer.

 

As a final exception, we will add one year of Domain Discount Club to the customer's account at no cost to them ($90.00 retail value). The Domain Discount Club will offer the customer the best possible new and renewal domain pricing but will not waive or reduce domain redemption fees. If our customer would like to move forward with this offer they may contact us at [redacted]@GoDaddy.com.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:

•    Universal Terms of Service Agreement

•    Domain Name Registration Agreement

•    Domain Name Proxy Agreement

The most recent version of these agreements can be found at the following URL: https://www.godaddy.com/legal-agreements.aspx

The complainant purchased a domain name with Protected Registration and has subsequently renewed it bi-annually since 2007 by instructing GoDaddy via their account preferences. Domains which have Protected Registration cannot be canceled or expire until the Protected Registration service is canceled.  

RESOLUTION:

GoDaddy upheld its agreements in good faith and honored its terms of service.

The Protected Registration service functioned as advertised and intended in this case, to keep the domain from being canceled or transferred to another registrar without proof of identification.  We have connected with the complainant via phone, and provided the information to cancel the Protected Registration service.  They are welcome to follow up with our office for any questions regarding this process.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO – GoDaddy

[redacted]@GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   I did not wanted a refund for I paid for a product that works. Up until this day, the services I purchased are not working properly. A reimbursement does not complies with my needs. I need for the service I paid for to work properly. I had resolved the SSL Issue with a manager and then, after my store was live, had a new publishing issue. For which I'm still waiting for a phone call. 3 days later. So, they have not satisfied my complaint for is not money that I wanted. I want service, because service is what I paid for. There a spanish saying that states musician already paid, does not plays well. This is definitely my case. Looks like their office decided to read the part of my complaint they wanted to read and not to try and solve my problem. That's exactly my complaint. They have unknowledgeable representatives and do not resolve customers issues. THAT'S MY COMPLAINT.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I understand there is no way for me to prove to you my settings were changed without my consent, that is the very nature of the complaint.  GoDaddy's "assurance" that they do not change my settings is meaningless to me when I know that I did not change them.  If they give me an IP address logged when the settings for EVERY domain were set to auto-renew, I will confirm with my ISP that I had that IP at the time they were updated, and I will gladly admit that I was wrong.

This isn't the first time either - due to similar issues with their "website visibility" package, I had already planned on moving every domain to a different registrar as they expired, which is why the domains were set to NOT auto-renew in the first place.

This company is notorious for shady business practices and I now fully understand why they have earned this reputation on just about every (serious) industry forum.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Our cr is [redacted]. We are a Managed Service Provider (MSP) with many clients that have GoDaddy accounts (for now). The client # involved in this complaint is [redacted].

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have repeatedly explained to GoDaddy already that I did not receive their emails.  They claim to have sent several emails to me which I never got. I have also explained to them that they default all donains to renew automatically which is a deceptive business practice. If they didn't deceive they wouldn't have renewals.  This is shady.  These tactics should be stopped.  There are hundreds of complaints against them about this.very issue.  I never go to their site nor do I care to do business with them.  I will do a chargeback with [redacted]. They should refund my money those crooks.  I didn't authorize those transactions and as far as I am concerned they are corporate theives.  They should be punished.  Give me back my money.  [Provide details of why you are not satisfied with this resolution.]

Regards,[redacted]