GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

fastshoppingcart.com app BUSINESS PLUS option.screenshot 1 my paid for store page offering [redacted] link that does not work as promised.  "Due to changes made by [redacted], GoDaddy is no longer able to provide this service?"  If this is an acknowledgment to the fact then remove the ads/products/services offering a [redacted] store as a service to gain new customer.  https://www.godaddy.com/ecommerce/online-store.aspx ad Screen shot (scroll down for ad)    Again Go daddy sold me a service, a deciding factor in me choosing to pay them for a website. By go daddy's admission here that has not been available to the customer for use for over a year now. I bought into go daddy based on a lie and the fact that them knowing that a [redacted] store is not possible and yet the do not remove the sale tacit and faults advertisement(s).  My resolution to this was to repair the coding to the [redacted] store ASAP (so I could utilize the payed for offer) "OR" remove the faults advertisement scams. Neither of which were addressed in go daddy's resolution. This is about the slight of hand tactics go daddy uses in acquiring hundreds if not thousands of new customers like me. This company collects customer money under false pretence. https://www.godaddy.com/hosting/website-builder.aspx?isc=gdbbp2228&am...⇄ site page to image 3

Regards,[redacted]

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 30, 2015 our customer purchased a [redacted] Email plan for a one-year term via online transaction. A courtesy call was made to our customer on December 11, 2015 to discuss their plans for products approaching expiration, and to provide any other account assistance that may have been requested.  Contrary to our customer’s understanding; prior to completing the renewal transaction in question, our customer acknowledged and agreed to the specific products to be renewed, the duration of the renewal period, and the transaction amount. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility.  Furthermore, GoDaddy accounts are specifically designed for a single user.  Co-managing accounts, such as our customer has done, is strongly discouraged. As a one-time exception to our Refund Policy to amicably resolve this matter, GoDaddy will submit a refund for the latest [redacted] Email plan in question, provided our customer cancels the service by May 6, 2016. Once canceled, our customer may contact our office directly to receive the refund.Our customer may find the following article helpful:Cancel products in your GoDaddy account-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following. Prior to the original purchase of products and services, our customer agreed to the...

following agreements: •         Universal Terms of Service Agreement•         Domain Registration Agreement•         Hosting Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx On April 15 2014, our customer purchased a domain name and Website Builder Plan and did so through an online transaction. Subsequently, on March 14 2015, our customer renewed their domain name through an online transaction. The domain name is separate from the Website Builder. Website Builder is a Template based website builder, which also includes the hosting for the site. The original purchase was a promotion for a free domain for one year with the purchase of the Website Builder. Additionally, the Website Builder was also on sale for the first year and any subsequent renewals would renew at the standard renewal price. This was made clear in our offer’s terms at the time of their online purchase.  We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. RESOLUTION: Go Daddy acted in good faith to uphold its agreements with our customer. If our customer wishes to continue using our Website Builder they will need to renew the product at the regular rate.  Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspxThe information provided by the complainant locates multiple accounts within our system.With regards to the $15.17 transaction specified by the complainant within Account ‘A’; on January 16, 2010 the complainant purchased a domain name registration for a one-year term via an online transaction.  This is for the period ending January 16, 2011.On January 16, 2011; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant however, the complainant’s financial institution declined payment.  The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt.GoDaddy sent renewal notices prior to the expiration date on:• October 18, 2010• November 17, 2010• December 17, 2010• January 1, 2011• January 11, 2011GoDaddy also sent notices after the expiration date on: • January 16, 2011 (Date of expiration and first failed renewal attempt)• January 21, 2011 (Second failed renewal attempt)• January 27, 2011 (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 27, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question again upon expiration for a one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant. The complainant’s financial institution declined payment.GoDaddy sent renewal notices prior to the expiration date on:• October 17, 2011• November 16, 2011• December 16, 2011• December 31, 2011• January 10, 2011GoDaddy also sent notices after the expiration date on:• January 16, 2012 (Date of expiration and first failed renewal attempt)• January 20, 2012 (Second failed renewal attempt)• January 27, 2012 (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 29, 2012 the complainant contacted our support team via email, stating the domain name renewals in Account ‘A’ were unwanted.  Our support team requested a response with the proper validation information to allow them to disclose billing history information within the associated account.  On January 16, 2013; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name for another one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant and the complainant’s financial institution declined payment.  The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt.  The domain name was ultimately canceled on February 26, 2013 due to non-payment.On July 21, 2015 the complainant responded to our support teams’ 2012 email disputing a transaction which had occurred within another GoDaddy account (Account ‘B’), sending that correspondence to a non-existent support venue.  An auto-responder message was subsequently sent to the complainant with instructions to properly contact our support teams.With regards to the $30.34 transaction specified by the complainant within Account ‘B’; on July 18, 2014 the complainant purchased three domain name registrations via an online transaction.  Two of the domain names were registered for a one-year term, period ending July 18, 2015 and one domain name for a two-year term, period ending July 18, 2016.   On July 19, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew two of the domain name registrations, each for another one-year term and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 18, 2015• July 13, 2015These notices informed the complainant their domains would be renewed in accordance with their account settings unless additional action was taken.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  GoDaddy renewed the services upon expiration in accordance with each associated account’s renewal preferences.  At no time had GoDaddy hindered the complainant’s ability to manage their product renewal preferences.  Account management is a customer responsibility.  The renewal transactions which occurred on January 27, 2011 and January 27, 2012 respectively within Account ‘A’ are non-refundable.  However, the two domain name renewals which occurred on July 19, 2015 within Account ‘B’ are refundable per our Refund Policy, provided the domain names are canceled within 45-days of the renewal date.  Once these domain names are canceled, the complainant may contact our 24/7 customer service teams to process the applicable refund.  Education:The complainant may find the following articles helpful in managing their GoDaddy products and services:Managing Renewals for Products and Services –https://www.godaddy.com/help/managing-renewals-for-products-and-services-725C...⇄ Products –https://www.godaddy.com/help/canceling-products-7468Refund Policy –https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that though they have now attempted to resolve the situation it took a few day after their assurance that everything is good for he sites to be up and running. Unfortunately, I have no way of proving that sites were indeed down for a long long period of time and their response to my requests went unheeded many times. Due to this, I will go ahead and close the complaint as I have no means of validating my claim (I have some screenshots but not one for every day it was down). I would request you to get server logs and other technical details for issues of this nature as that would be the only way to confirm how long the sites were down. It is indeed sad that the only way to make them address my complain is to complain to the Revdex.com, but I do thank you for providing an avenue for us to get justice as consumers. I have no choice at this point but to close the request so please go ahead and do so.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Hosting Agreement* Microsoft Office Terms of Use* Website Builder Service Agreement The latest version of these agreements can be found at: [redacted]On May 17, 2015, the complainant purchased a Basic Managed [redacted] hosting plan and domain name, both for a one year term. The complainant’s purchase was completed via an online transaction in their original customer account (Account A).On July 10, 2015, the complainant created a second customer account (Account B), and on that same day purchased an Office 365 Starter Email plan, Personal Website Builder product, and domain name, all for a one year term respectively. These purchases were also completed via online transaction without GoDaddy staff’s assistance.Shortly after the complainant completed their purchase in Account B, they contacted GoDaddy’s 24/7 Customer Care Center and indicated they did not intend to purchase the Website Builder product, and had intended to purchase Managed [redacted] hosting.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant does not wish to use the Website Builder plan, they can cancel it from Account B, and GoDaddy will provide them with Basic Managed [redacted] hosting for a one-year term in its place as a goodwill gesture.We also appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.EDUCATION:If the complainant wishes to move domains between GoDaddy customer accounts, the URL below will be useful to them:Moving a Domain Name Out of Your Account: [redacted]If the complainant wishes to utilize one customer account, they are welcome to contact our Customer Care Center staff, who are able to assist them through to process to merge customer accounts.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]

Dear Revdex.com, Thank you for your service and the Godaddy correspondence dated 4/15/16.
Contrary to Terri Heman of Godaddy claims, we took an active role in managing our account settings and by turned off the automatic-renewal feature in Nov.  to avoid product renewal so that renewal fees could not be charged to our credit card payment method on file before it was set to expire.  According to Godaddy’s terms and agreement, there are no further action required on our part, however, we went further.Godaddy Terms:“NOTE: Unless you have specifically selected the manual renewal option, your purchase includes enrollment in our automatic renewal service. This keeps your products up and running by automatically charging the then-current renewal fees to your payment method on file just before they're set to expire, with no further action on your part. You may cancel this service at any time by turning off the auto-renewal feature in your GoDaddy account.”(Please see attached proof of settings).
Ignoring our account’s preferences, our refusal to set our account to auto-renew, our verbal over-the-phone instructions to Godaddy not to renew any expiring or existing product and services and to cancel all activity and relationship with them, Godaddy used unethical business practice to take unauthorized money for non-renewed product and services anyway. Even after filing this Revdex.com report, Terri H[redacted] of the CEO office of Godaddy refers to us in her Revdex.com reply as, “customer” instead of, “former customer.” We wish this Revdex.com complaint to serve as a cease and desist notice to Godaddy from taken any future monies from our bank account and request they delete any credit card and bank info they have on file on us as their former customer. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Strange response from Godaddy - I suggest the person who wrote this response talk with their supervisor about failing to notice the refund Godaddy has already processed back to me for their error.]I received it 2 days after lodging a complaint with the [redacted] office.

Regards,

I recently purchased a web address through GoDaddy based on an ad that they would provide in game credit on the Hobbit phone game...unfortunately Neither GoDaddy nor [redacted] honored their ad and both failed to provide the in game credit. I would not recommend either GoDaddy or [redacted].

Written correspondence has be sent to Godaddy.com as instructed by the phone operator. As far a managing preferences online on my account I have seen no option available to cancel the account. A furthermore when speaking to your company representative they informed me that the only way to deactivate the account was to write a letter requesting the account be deactivated. I have done this already. Please advise the company to keep a lookout for the letter.

I have been a godaddy customer for 7 years. I am a IT director and web designer. They recently convinced me to upgrade to cpanel which I did. It is not disclosed that they limit your physical memory usage even on an unlimited plan!!! After reading through their TOS it does not state this and also their sales rep tells me days after the fact that I should have stayed with my old plan which they no longer offer, but "physical memory usage" was not limited. 512mb for an unlimited site plan is absolutely ridiculous. All of my websites constantly go down now. This is absolutely ridiculous. This is unacceptable.

It can't handle minimum traffic to 12 websites. A shame...

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Can you please provide more assistance in locating the account where the recurrent monthly charges are coming from? I am happy to provide you with whatever information is useful.

Regards,

Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed the additional details that have been provided and would like to present the following.On June 28, 2015, our customer contacted our office via email stating they had not received the commission payment scheduled for June 25, 2015. GoDaddy issued the payment in question, along with email notification to our customer, on June 30, 2015.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest Regards,[redacted] Office of the CEO - GoDaddy [redacted]@GoDaddy.com [redacted] Scottsdale, AZ 85260 ###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had requested that GoDaddy send me copies of the emails they sent regarding the expiration of the domain name. To date, I have not received those.  I have scoured my archives and can find none from them about any issue except for invoices. Please have them produce copies of the emails regarding the domain expiration.   

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not asking for ranking but to show up in any way on the search engine your team promised

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   I did not wanted a refund for I paid for a product that works. Up until this day, the services I purchased are not working properly. A reimbursement does not complies with my needs. I need for the service I paid for to work properly. I had resolved the SSL Issue with a manager and then, after my store was live, had a new publishing issue. For which I'm still waiting for a phone call. 3 days later. So, they have not satisfied my complaint for is not money that I wanted. I want service, because service is what I paid for. There a spanish saying that states musician already paid, does not plays well. This is definitely my case. Looks like their office decided to read the part of my complaint they wanted to read and not to try and solve my problem. That's exactly my complaint. They have unknowledgeable representatives and do not resolve customers issues. THAT'S MY COMPLAINT.

Regards,

I am unhappy with the response by Godaddy, Inc. As a paying customer with the corporation for years, I requested within 30 days of my hosting plan with them expiring, access to my information. I am aware that it was my responsibility to backup my data, and unfortunately this did not occur, and I am asking Godaddy, Inc. to make a good faith effort on their part to support their promise of customer service, as seen in their mission promise to "help their customer's kick as." The link to this statement is found in: [redacted]. I did not experience this promise. When I asked for even a 24-hr option to access my data, this was denied. I was ready to sign up again for another period of hosting with this company, yet they did not support my "small, independent venture" (see https://[redacted] ) as they claim to, and instead insisted on an additional $150 to access my information. While this practice may be part of their common practice, I don't think it holds true to how they depict themselves as a company that cares about their customers, nor is it acceptable as an example of good customer service. This is my complaint: poor customer service, an unwillingness to work with a long-term customer who is asking for access to her account for a short period of time. Instead, this company has decided to hold my account hostage so that they can make more money off of me. This is sad, because I was a long-term committed customer for years, and was not planning on going anywhere. Again, I am not arguing their legal responsibility to me and my own responsibility in the transaction, but complaining about their lack of customer service, concern for the business relationship and their unwillingness to treat their long-term customer in a fair way.

payment was made on october 16 2015  , for both services that the representative asked me to pay . there were  a 83.00 charge and another charge of 13.00 that the representative was suppose to charge on my account . which he did . as matter fact the representative was trying to get me pay for two years up front  which I did not do because I don't like their customer service . they are rude .  my password  got changed a month later . who change my passwords for both emails. a representative name zack C. told me they went to update.com to access my account and change all my passwords . goddady representatives are liars and try to still money from their customers . the representative was supposed to charge about 99.00 from my debit card on october . now if he made a mistake not to charge the right amount on the october 16 it is not my fault . they have to blame their workers not me .  therefore I should not pay for the consequences

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, at no time during the August 29, 2016 interaction our customer had with our Customer Care team was a refund or credit for unused services discussed. Our customer has been properly advised the web hosting services in question are beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy