GoDaddy.com

As stated in GoDaddy's email, GoDaddy:
1. Allowed us to purchase a domain name through their domain name buying service
2. Implied that the price would remain at $39.99
3. Sold us renewals on two occasion for 5 and 9 years respectively (Documents attached)
4. Held onto our money ($359.91) for the 9 year purchase and never notified us that the sale had not gone through
5. Overcharged us by $150 for a one year renewal and never notified us until a Revdex.com complaint was filed
5. Left us on hold with no solution for several hours
6. Only presented a legitimate response after the Revdex.com complaint was filed
7. Increased the price of the yearly domain renewal from $39.99 to $249.99 costing us $210 per year indefinitely
A man from the CEO's office contacted us to let us know the best solution they could give was one year ($249.99) for free. As we said in this complaint this is not the solution we want. I acknowledged that this was the best he could do and was glad there was some effort to understand the problem. At the end of the day, this is still not the solution we want. We purchased 9 years for $39.99. The purchase went through and the sale was confirmed (Documents attached) and several months of no issues until I personally double checked to see that the domain was not held. 
While we are grateful for the attempt at resolution, the only fair solution is 9 years at $39.99. However at this point we have transfered to a new domain company. The difference is $1890.00 (If you include the 5 years purchased before this it would be $2940). We would be willing to settle this for $1500 paid to [redacted] in Demotte IN. In light of the plurality of mistakes, over-charges, extortionist price increases, and failed notifications we feel this is a generous and reasonable compromise. 
Sincerely,

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 27, 2015 our customer purchased a Website Builder, SSL...

Certificate and Office 365 Email Plan, each for a one year term during an online transaction. On August 27, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the SSL Certificate for a one year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.  GoDaddy also sent our customer renewal notices via email prior to the renewal of the SSL Certificate. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On August 30, 2016 our customer contacted our customer support team. At that time they did not validate their account. On September 27, 2016 our customer cancelled all remaining products in their GoDaddy account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer is requesting a refund for the canceled products, however these products are beyond the time frame specified in our Refund Policy. The Refund Policy can be reviewed at https://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.
On August...

26, 2015, our customer purchased two products in separate transactions. The customer purchased a domain name with Business and Certified Domain registration and a Website Builder, each for a 1-year term via online transaction. On August 26, 2016 and August 27, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and the domain name and its add-on services each for another 1-year term, and did so in a good faith effort to honor its agreements with our customer.
GoDaddy sent a renewal notices between May 28, 2016 and August 21, 2016 for these products to inform our customer the expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences and customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On October 25, 2016 our customer contacted our support team multiple times and was properly notified the renewal transactions in question are beyond refund eligibility. We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.
Our customer may find the following articles helpful:
Refund Policy - http://x.co/refund
Turn off auto renew – https://www.godaddy.com/help/turn-off-auto-renew-20008
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be mostly satisfactory to me.  They have finally issued the refund and so, while I'm disappointed with the struggle to achieve what their representative promised as it was excessive, I will consider this matter resolved.

Regards,

During initial conversations with their "Sales" team, GoDaddy really portrayed themselves as a company that had a vested interest in being a true 'partner' on the backend (website, hosting, design, etc). However, once I forked over more than $3K, that service level came to an abrupt end. First, I had issues with the design team. The communication was lacking, and when I wasn't happy with the final design/build, I was told I would be billed for any changes. The first draft was completely amateurish, and if you aren't literal and specific in your reply as to what you would like different the first feedback you provide, expect to pay more for them to make it right. Now my MAIN issue (the one that is costing my new business daily). I had GoDaddy activate my site 2 weeks ago. After MANY calls in to their "support" team, the most very basic and simple function of my website is STILL NOT WORKING. The entire point of my website is so that customers can request to receive a quote for our service. All of these request are ending up in my spam folder (if they are received at all) and show up as "spoofing". I have literally spoken to ten different people there, and they WILL divert you from being able to speak to a manager. Trust, I ask every time. And every time am told that "while I am waiting for a mgr to get off the phone, they will take a look at my issue". Of the ten reps Ive spoken to, by the end of the conversations, I have received ten different answers as to what my technical issue is, and that lo and behold, they have found the solution, and all I have to do is give it 48 hours to take effect. Guess what? The basic email function that they paired to my Outlook Office 365, STILL isn't working properly. And now when I ask for assistance, they provide me links to "How To" websites. Yes, they are now suggesting ways that I am supposed to try and fix the website's functionality (that THEY were paid to design) on my own, even though they have never provided one that worked as it was supposed to since signing up with them. This is what I gave them a good amount of money for! GoDaddy IS NOT fulfilling their end of the agreement I entered into with them.

One of my websites was never restored, even tho the restore fee was paid. Also the service, Wordpress manager is a website builder tool. My domains are hosted on Go Daddy, this service was paid, but Go Daddy deleted my content that was already designed. Customers are not given any method to back up their content away from Go daddy's servers. This causes the customer to be forced to pay Go Daddy fees to keep their property. Also my email forwards were deleted and email lost (my Email forwards are not part of the Wordpress service. Why was this done? As a punitive measure? I will be filling a complaint with the FTC for violation of the "Fair Debt Collection Practices Act", § 808.  Unfair practices [15 USC 1692f], section (1),The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. Under the business own deposition, they state that "GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 5, 2016" a punitive action (charging an un-disclosed fee) for "non payment" is a collection act. There is no disclaimer posted for the Wordpress service that "content will be deleted if re-occurring payment is not made", this is a deceptive practice and puts customers at the whim of GO Daddy to keep their "intellectual property". How can this company keep an A+ rating with the Revdex.com by treating customers in this way? They continuously respond with a blanket "too bad" clause and the Revdex.com has allowed them to keep their A+ Rating. I will also be filing a complaint with my congressman. Alex Mooney (whom I know personally) to submit new law to protect an individuals "intellectual property" from the mis-handling of hosting companies.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[GoDaddy.com and it's office has failed to provide answers to all questions asked in my dispute submitted to and by the Revdex.com. I have stated detail issues in regards to my domain name hosting and it's web-space used and I expect and deserve detailed answers. I have sent screen shots as suggested by the GoDaddy support staff show the issues of my concerns and no one has made any comments in regards to correction being made by GoDaddy. 

My Domain Information Key is not confirming with [redacted], my canonical url is not resolving to the same domain name URL, there are underscores in my page links which makes for poor website performance, unknown and possible data damaging script is being allowed to run on my site without my consent, the domain name entry for my site url is not being validated on the server as the correct url for my domain, due to possible 302 redirects of url site links. My goal and belief ws that I was purchasing the full use of my domain name and all the features of my QSC hosting account. I did not read anything or made aware of I would only have limited use of my account and it's features & assets. I also do not think it would be right to let GoDaddy.com or any other company to force me to request a refund and in the process allow them to destroy my money, my time, my investment and online goals of business economic opportunity.]

Godaddy.com has over and over told me that they refuse to answer any of my support questions to help correct the various errors. If there was not any errors, I would not be making any complaints to begin with. So please do not allow them to continue this pattern of customer abuse. I made these purchases with the hopes of establishing my online presence and multiplying my return on my investment, and therefore conclude I have been setup not to succeed with the products and services and or the sub-standard services thereof that I have received from GoDaddy.com at this time.

Regards,

I reject the response.  
The time between when I received the link advertisement, and when I clicked on it was just seconds.  I reject the notion that legal agreements like the one's refered to can change from second to second (as in between when an offer is made, and a few seconds later when the offer is accepted, on is not allowed to change the terms so fast the change is not noticed).  
Furthermore, I examined the offer at length (as I indicated in my original complaint), and there are no such restrictions.  It is also noteworthy, that the false advertising continues at this moment, and is able to be reproduced.  I reject the notion that in this instance (which seemed to continue at last check) that Godaddy is in compliance with the offers that they make. I am not asking for a refund of the total of $16.96.  I expect to pay for what I ordered, and what I ordered is what I advertised $1 domain registration for ".us" domains.  I also order other products included in the $16.96 total, that are not in dispute.  I am only asking for a refund of the disputed amount, by my calculation, $9.  I still expect to pay approximately $9 for what I did order. In fact I insist I pay per the advertised price for the domain names I am trying to acquire.  And obviously I am not too concerned about the $9 (it is costing me more to write this email). I want to call to the attention of the Revdex.com, who says one of their concerns is "truth and accuracy of pricing", and call out godaddy to  "cease and destist" publishing "bait and click advertising". Because of the penny-nickel nature of the products godaddy sells, they assume they can get away with these types of deceptive practices without people complaining.   I want godaddy to cease this practice, and if they don't, I am looking to document that they persist in such actions so other more severe legal consequences can be brought to bear.   And yes I do want my est. $9 back!

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, at no time during the August 29, 2016 interaction our customer had with our Customer Care team was a refund or credit for unused services discussed. Our customer has been properly advised the web hosting services in question are beyond refund eligibility. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

GoDaddy.com uses deceptive billing practices. They sent me a notice by email of my need to renew an email service from them that I had used for almost one year and was due to expire. Great. However, in doing so they also tried to sell me two new products I do not want and have never used. Very confusingly, they tagged both of these brand new products as about to expire and sandwiched my actual service between them. Someone might easily assume these were products they already use and might need to renew to maintain their current service. This deceptiveness continued online, using the same confusing labeling to mix in current services I use with new products. I had to go to time and expense just to make sure they weren't products I had previously used and needed to renew to maintain. Their excuse is that they bundled services I never asked for and never wanted and specifically called to have removed. They refused to remove them and said I had to opt out. This is ridiculous: including bunch of products I don't want in a "bundle" hoping I will use auto-renew on my payments and not realize I'm buying stuff I never use. That's why I don't use auto-renew for anyone. Finally, when billing I wanted to renew for one year not the two year renewal it automatically sets to and manually chose one year. They reverted that back again twice every time I tried to advance to check out. I had to keep manually reverting to one year right up to the last moment. They admitted this was to make sure I had the "best offer" as an option. The supervisor argued with me politely and firmly that since I had the ability to opt out that nothing was deceptive in the billing; I say forcing the customer to take the time and energy to opt out is ridiculous. Plus I feel the email and the constant pop-ups telling me services were expiring were at best misleading.

We canceled this account with Go Daddy in January 2014. A year later I get a charge to my [redacted] for a service that was canceled a year ago. Interesting ....I guess they thought I didn't check my charges. Called them with little result other than a bunch of questions. Had to contact Amex to try and correct and block GoDaddy!

I have been a godaddy customer for 7 years. I am a IT director and web designer. They recently convinced me to upgrade to cpanel which I did. It is not disclosed that they limit your physical memory usage even on an unlimited plan!!! After reading through their TOS it does not state this and also their sales rep tells me days after the fact that I should have stayed with my old plan which they no longer offer, but "physical memory usage" was not limited. 512mb for an unlimited site plan is absolutely ridiculous. All of my websites constantly go down now. This is absolutely ridiculous. This is unacceptable.

It can't handle minimum traffic to 12 websites. A shame...

I recently purchased a web address through GoDaddy based on an ad that they would provide in game credit on the Hobbit phone game...unfortunately Neither GoDaddy nor [redacted] honored their ad and both failed to provide the in game credit. I would not recommend either GoDaddy or [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that though they have now attempted to resolve the situation it took a few day after their assurance that everything is good for he sites to be up and running. Unfortunately, I have no way of proving that sites were indeed down for a long long period of time and their response to my requests went unheeded many times. Due to this, I will go ahead and close the complaint as I have no means of validating my claim (I have some screenshots but not one for every day it was down). I would request you to get server logs and other technical details for issues of this nature as that would be the only way to confirm how long the sites were down. It is indeed sad that the only way to make them address my complain is to complain to the Revdex.com, but I do thank you for providing an avenue for us to get justice as consumers. I have no choice at this point but to close the request so please go ahead and do so.

Regards,

GoDaddy is so disorganized. This person obviously does not realize that I was refunded two separate payments on different days, one occurring after this to Revdex.com complaint. All of my money has been refunded. It is very sad that I had to come here to get it.

Regards,

[redacted]:I have reviewed the response made by the business in reference to complaint ID [redacted]. We take exception to the business efforts to promptly resolve our issues. Our business was significantly impacted with no accessibility to our site for over two weeks along with over a dozen phone calls to support.  With limited to no feedback or follow up, we were left to call in daily for updates reiterating our issues to the next support technician, none of which, added any direct support assistance.Due to businesses final customer service effort to provide migration assistance and their issuance of a 1 year service extension for the impact to our business, this is satisfactory to me. Based on assistance provided and the extension of service recently credited to our account we consider this complaint resolved.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not asking for ranking but to show up in any way on the search engine your team promised

Regards,[redacted]

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

·         Universal Terms of Service Agreement

·         Domain Name Registration Agreement

·         Domain Name Proxy Agreement

The latest version of these agreements can be found at: [redacted]

The complainant purchased a domain name for a two year term on February 7, 2012 and opted to add our Protected Registration service at that time. The domain and associated Protected Registration products renewed automatically per the complainant's account settings, and we did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We have connected with the complainant and provided the correct steps to cancel the Protected Registration on their domain.  The complainant understands it is their responsibility to complete the process to cancel the Protected Registration and domain.  As a gesture of goodwill, we have provided a full refund to the complainant of $92.28, and we consider this matter to be closed.

EDUCATION:

Our customer purchased Protected Registration for their domain name.  One of the features of the service is to protect against the cancellation/expiration of the domain name.  In order to release GoDaddy and Domains By Proxy from this obligation, customers are required to fill out the Request for Protected Registration Cancellation form and provide verification information that matches that of the domain registrant.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.

Prior to the purchase of a GoDaddy Auctions membership and utilizing their...

services, our customer acknowledged the following agreements:

• Go Daddy Universal Terms of Service Agreement

• Go Daddy Auctions Membership Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:

Our customer sold multiple domains via GoDaddy Auctions and has been in contact with our Auctions team to update the payee information. At this time, GoDaddy has issued the payment and the customer should receive this within 5-7 business days.

RESOLUTION:

GoDaddy upheld its agreements with our customer and honored its terms of service. GoDaddy has issued the payment directly to our customer.

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Best Regards,

Office of the CEO - GoDaddy

[redacted] AZ [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  Please review the below statement:  WHEN I WAS EMAILED OF THE NOTIFICATION TO MOVE THE NAME IT DIDN'T STATE IT WAS TO A PARKED NAME SERVER.  THIS IS AN IN-HOUSE, INTERNAL OPERATIONAL FUNCTION OF THE CORPORATION.  *THE EMAIL STATED IT HAD RECEIVED A REQUEST TO MOVE THE NAME*.  I DON'T NOTIFY MY CUSTOMERS OF INTERNAL OPERATIONS OF MY BUSINESS OR SEND THEM INTERNAL MEMORANDUMS.  Since, I did not file this request it appeared the request was from a third-party or outside vendor.  This is an internal corporate operation function of which I should not have been notified unless it required my knowledge.  When you set up a name you assume and it does state the name will sit for the period you have requested.  This is changed when you employ a new service for web hosting functions from a new vendor or from them.   This is ridiculous in the IT WORLD and they know it.  Thank you. 

Regards,[redacted]