GoDaddy.com

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 27, 2015 our customer purchased a Website Builder, SSL...

Certificate and Office 365 Email Plan, each for a one year term during an online transaction. On August 27, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the SSL Certificate for a one year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.  GoDaddy also sent our customer renewal notices via email prior to the renewal of the SSL Certificate. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On August 30, 2016 our customer contacted our customer support team. At that time they did not validate their account. On September 27, 2016 our customer cancelled all remaining products in their GoDaddy account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer is requesting a refund for the canceled products, however these products are beyond the time frame specified in our Refund Policy. The Refund Policy can be reviewed at https://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

As stated in GoDaddy's email, GoDaddy:
1. Allowed us to purchase a domain name through their domain name buying service
2. Implied that the price would remain at $39.99
3. Sold us renewals on two occasion for 5 and 9 years respectively (Documents attached)
4. Held onto our money ($359.91) for the 9 year purchase and never notified us that the sale had not gone through
5. Overcharged us by $150 for a one year renewal and never notified us until a Revdex.com complaint was filed
5. Left us on hold with no solution for several hours
6. Only presented a legitimate response after the Revdex.com complaint was filed
7. Increased the price of the yearly domain renewal from $39.99 to $249.99 costing us $210 per year indefinitely
A man from the CEO's office contacted us to let us know the best solution they could give was one year ($249.99) for free. As we said in this complaint this is not the solution we want. I acknowledged that this was the best he could do and was glad there was some effort to understand the problem. At the end of the day, this is still not the solution we want. We purchased 9 years for $39.99. The purchase went through and the sale was confirmed (Documents attached) and several months of no issues until I personally double checked to see that the domain was not held. 
While we are grateful for the attempt at resolution, the only fair solution is 9 years at $39.99. However at this point we have transfered to a new domain company. The difference is $1890.00 (If you include the 5 years purchased before this it would be $2940). We would be willing to settle this for $1500 paid to [redacted] in Demotte IN. In light of the plurality of mistakes, over-charges, extortionist price increases, and failed notifications we feel this is a generous and reasonable compromise. 
Sincerely,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:

·         Universal Terms of Service Agreement

·         Hosting Agreement

The complainant has renewed a WordPress hosting account on a recurring monthly term for the site in question since November 4, 2011.  On May 13, 2014 the complainant canceled the hosting account from within their customer account.  While this may have been an understandable error by the complainant, the cancellation did set events in motion that need to be addressed to continue to use GoDaddy’s hosting services.

The complainant has inquired about a hosting account restore via our Customer Care team, and was informed of a $150 restore fee to attempt to recover files from hosting backups.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As a onetime gesture of goodwill, we are willing to waive the $150 restore fee, provided the customer contacts our office to purchase and set up the proper hosting account prior to the restore, which must be started less than 30 days after cancellation.  We can be reached at [email protected] and are available via phone at ###-###-####, and look forward to attempting to resolve the complainant’s concerns.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO – GoDaddy[redacted]

Scottsdale, AZ 85260

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During initial conversations with their "Sales" team, GoDaddy really portrayed themselves as a company that had a vested interest in being a true 'partner' on the backend (website, hosting, design, etc). However, once I forked over more than $3K, that service level came to an abrupt end. First, I had issues with the design team. The communication was lacking, and when I wasn't happy with the final design/build, I was told I would be billed for any changes. The first draft was completely amateurish, and if you aren't literal and specific in your reply as to what you would like different the first feedback you provide, expect to pay more for them to make it right. Now my MAIN issue (the one that is costing my new business daily). I had GoDaddy activate my site 2 weeks ago. After MANY calls in to their "support" team, the most very basic and simple function of my website is STILL NOT WORKING. The entire point of my website is so that customers can request to receive a quote for our service. All of these request are ending up in my spam folder (if they are received at all) and show up as "spoofing". I have literally spoken to ten different people there, and they WILL divert you from being able to speak to a manager. Trust, I ask every time. And every time am told that "while I am waiting for a mgr to get off the phone, they will take a look at my issue". Of the ten reps Ive spoken to, by the end of the conversations, I have received ten different answers as to what my technical issue is, and that lo and behold, they have found the solution, and all I have to do is give it 48 hours to take effect. Guess what? The basic email function that they paired to my Outlook Office 365, STILL isn't working properly. And now when I ask for assistance, they provide me links to "How To" websites. Yes, they are now suggesting ways that I am supposed to try and fix the website's functionality (that THEY were paid to design) on my own, even though they have never provided one that worked as it was supposed to since signing up with them. This is what I gave them a good amount of money for! GoDaddy IS NOT fulfilling their end of the agreement I entered into with them.

One of my websites was never restored, even tho the restore fee was paid. Also the service, Wordpress manager is a website builder tool. My domains are hosted on Go Daddy, this service was paid, but Go Daddy deleted my content that was already designed. Customers are not given any method to back up their content away from Go daddy's servers. This causes the customer to be forced to pay Go Daddy fees to keep their property. Also my email forwards were deleted and email lost (my Email forwards are not part of the Wordpress service. Why was this done? As a punitive measure? I will be filling a complaint with the FTC for violation of the "Fair Debt Collection Practices Act", § 808.  Unfair practices [15 USC 1692f], section (1),The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. Under the business own deposition, they state that "GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 5, 2016" a punitive action (charging an un-disclosed fee) for "non payment" is a collection act. There is no disclaimer posted for the Wordpress service that "content will be deleted if re-occurring payment is not made", this is a deceptive practice and puts customers at the whim of GO Daddy to keep their "intellectual property". How can this company keep an A+ rating with the Revdex.com by treating customers in this way? They continuously respond with a blanket "too bad" clause and the Revdex.com has allowed them to keep their A+ Rating. I will also be filing a complaint with my congressman. Alex Mooney (whom I know personally) to submit new law to protect an individuals "intellectual property" from the mis-handling of hosting companies.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be mostly satisfactory to me.  They have finally issued the refund and so, while I'm disappointed with the struggle to achieve what their representative promised as it was excessive, I will consider this matter resolved.

Regards,

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 19, 2014 our customer purchased two domain names via online...

purchase for a two-year term. On March 16, 2016 our customer reached out to our 24/7 Customer Care teams with questions about domain name renewal pricing.  The provided pricing was accepted by our customer and the renewal was processed. Our customer would have received an order confirmation email indicating the total amount and the currency charged. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was advised of the correct renewal rate despite the currency not being clarified. The domain names in question were transferred to another provider on April 25, 2016. Given that the renewal time moved with the domain names, no refunds are applicable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present thefollowing. Our customer acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On August 21, 2014 our customer purchased a domain name registration via an online transaction for a one-year term. This is for the period ending August 21, 2015.On August 22, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honorits agreements with the customer.GoDaddy sent renewal notices, per ICANN policy, prior to the expiration date on:July 22, 2015 4:51a.m. MST (30-day notice)August 16, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature.  Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Given the restrictions set by the .CA Registry, CIRA, the domain name in question is not eligible for refund. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have taken the information Godaddy provided to my banking institution.  They did a search and the funds of $59.97 have never been credited to my account.  That particular debit card has been invalid since the end of 2014.  Invalid cards do not stay in their system past 6 month.  TD Bank has the ARN number but a search of my account and of this number did not locate it.  Per the TD bank personnel I spoke to, if it was received and not able to be put into an account, it would have been rejected immediately.   GOdaddy has not provided an exact date that this was supposedly sent to my bank. I find it hard to believe that accompany of this size cannot refund a check, that their only means of a refund is to a card they knew was not valid. 

Regards,

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.

Prior to the purchase of a GoDaddy Auctions membership and utilizing their...

services, our customer acknowledged the following agreements:

• Go Daddy Universal Terms of Service Agreement

• Go Daddy Auctions Membership Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at:

Our customer sold multiple domains via GoDaddy Auctions and has been in contact with our Auctions team to update the payee information. At this time, GoDaddy has issued the payment and the customer should receive this within 5-7 business days.

RESOLUTION:

GoDaddy upheld its agreements with our customer and honored its terms of service. GoDaddy has issued the payment directly to our customer.

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Best Regards,

Office of the CEO - GoDaddy

[redacted] AZ [redacted]

GoDaddy is so disorganized. This person obviously does not realize that I was refunded two separate payments on different days, one occurring after this to Revdex.com complaint. All of my money has been refunded. It is very sad that I had to come here to get it.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn August 17, 2015, our customer contacted our support staff via phone and expressed desire to deploy a website application that requires a Windows-based hosting platform.  At that time, our customer had been utilizing a Linux-based hosting plan.  Our support team properly advised our customer of the proper operating system (Windows) they would need to utilize for the desired application to function. Our customer also expressed a desire to transfer websites they had hosted on a different plan to the new Windows-based hosting plan. Our customer was advised to create a backup of their existing website content prior to making any changes. The websites our customer was already hosting with us were created using WordPress. While some WordPress websites can function normally on a Windows hosting plan, Linux hosting plans are the preferred choice for these types of websites.    GoDaddy was not involved in the development of our customer's websites, and therefore, could not guarantee those sites would continue to function as desired if the customer decided to change the operating system of their web hosting plan from Linux to Windows.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our customer has changed the operating system of their hosting plan back to Linux and their websites appear to be working as they did previously.  As a gesture of goodwill, GoDaddy has provided one-month of hosting service at no cost.Education:To provide clarity to our customer, MVC 5 is not supported within any of our shared hosting environments. In order to deploy MVC 5, they would need a Virtual Private Service (VPS) or Dedicated server. MVC 4 is supported within our Plesk Windows shared hosting.The customer may also find the following articles useful.GODADDY STATEMENT OF SUPPORThttps://www.godaddy.com/help/godaddy-statement-of-support-9522Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I understand there is no way for me to prove to you my settings were changed without my consent, that is the very nature of the complaint.  GoDaddy's "assurance" that they do not change my settings is meaningless to me when I know that I did not change them.  If they give me an IP address logged when the settings for EVERY domain were set to auto-renew, I will confirm with my ISP that I had that IP at the time they were updated, and I will gladly admit that I was wrong.

This isn't the first time either - due to similar issues with their "website visibility" package, I had already planned on moving every domain to a different registrar as they expired, which is why the domains were set to NOT auto-renew in the first place.

This company is notorious for shady business practices and I now fully understand why they have earned this reputation on just about every (serious) industry forum.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]They don't address my complaint.  They don't address their customer service being rude and unhelpful.  This arrogant response is totally  demonstrative of what my complaint is all about. 

Regards,[redacted]

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 10, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method and our customer’s financial institution declined payment.  GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 30, 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since purchased a new hosting plan for a one-month term and may restore their website using their backups.  If our customer had not maintained their own content backups; as a one-time goodwill exception, GoDaddy will reduce the content recovery fee to $75. If our customer wishes to accept this offer, they may contact our office directly.  Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

We canceled this account with Go Daddy in January 2014. A year later I get a charge to my [redacted] for a service that was canceled a year ago. Interesting ....I guess they thought I didn't check my charges. Called them with little result other than a bunch of questions. Had to contact Amex to try and correct and block GoDaddy!

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

·         Universal Terms of Service Agreement

·         Domain Name Registration Agreement

·         Domain Name Proxy Agreement

The latest version of these agreements can be found at: [redacted]

The complainant purchased a domain name for a two year term on February 7, 2012 and opted to add our Protected Registration service at that time. The domain and associated Protected Registration products renewed automatically per the complainant's account settings, and we did attempt to proactively notify our customer multiple times at the email address listed on their customer account prior to renewal.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

We have connected with the complainant and provided the correct steps to cancel the Protected Registration on their domain.  The complainant understands it is their responsibility to complete the process to cancel the Protected Registration and domain.  As a gesture of goodwill, we have provided a full refund to the complainant of $92.28, and we consider this matter to be closed.

EDUCATION:

Our customer purchased Protected Registration for their domain name.  One of the features of the service is to protect against the cancellation/expiration of the domain name.  In order to release GoDaddy and Domains By Proxy from this obligation, customers are required to fill out the Request for Protected Registration Cancellation form and provide verification information that matches that of the domain registrant.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

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GoDaddy.com uses deceptive billing practices. They sent me a notice by email of my need to renew an email service from them that I had used for almost one year and was due to expire. Great. However, in doing so they also tried to sell me two new products I do not want and have never used. Very confusingly, they tagged both of these brand new products as about to expire and sandwiched my actual service between them. Someone might easily assume these were products they already use and might need to renew to maintain their current service. This deceptiveness continued online, using the same confusing labeling to mix in current services I use with new products. I had to go to time and expense just to make sure they weren't products I had previously used and needed to renew to maintain. Their excuse is that they bundled services I never asked for and never wanted and specifically called to have removed. They refused to remove them and said I had to opt out. This is ridiculous: including bunch of products I don't want in a "bundle" hoping I will use auto-renew on my payments and not realize I'm buying stuff I never use. That's why I don't use auto-renew for anyone. Finally, when billing I wanted to renew for one year not the two year renewal it automatically sets to and manually chose one year. They reverted that back again twice every time I tried to advance to check out. I had to keep manually reverting to one year right up to the last moment. They admitted this was to make sure I had the "best offer" as an option. The supervisor argued with me politely and firmly that since I had the ability to opt out that nothing was deceptive in the billing; I say forcing the customer to take the time and energy to opt out is ridiculous. Plus I feel the email and the constant pop-ups telling me services were expiring were at best misleading.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. After the complainant did not respond to multiple requests that they bring their account into compliance to protect the integrity of our network, we were forced to remove the content in question and suspend their Shared Hosting Account. Our staff attempted to work with the complainant in a cooperative effort to resolve their concerns but had no control over their actions.On February 24, 2015 the complainant did bring their account into compliance with our requests and it was reactivated. At this time the complainant has access to all functions in their Account including the control panel.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Our cr is [redacted]. We are a Managed Service Provider (MSP) with many clients that have GoDaddy accounts (for now). The client # involved in this complaint is [redacted].

Regards,[redacted]