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Grammarly, Inc

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Reviews Grammarly, Inc

Grammarly, Inc Reviews (146)

Initial Business Response /* (1000, 5, 2014/03/31) */
To whom it may concern,
We have conducted an internal investigation of this case and located the transaction in questionWe could not trace any correspondence between our representatives and the buyer, indicating that the buyer did
not attempt to resolve this issue with our side directly
The buyer, *** *** with email: ***@yahoo.com, has created a 7-day free trial account on Grammarly.com on Sep 30, The buyer has accessed Grammarly on multiple occasions, resulting in manuscript checks, documents edited with Grammarly.comThe buyer was given a 7-DAY FREE TRIAL to evaluate the service WITHOUT PAYING FOR ITThe buyer has chosen to keep the account past 7-day free trial period, resulting in the PayPal charge, hence, indicating their satisfaction with the productWe didn't receive a cancellation request either
It has five months since the payment for the annual usage of Grammarly was made, and we are unable to refund the charge per PayPal's refund policyHowever, we made an exception and sent money to ***@yahoo.com:
"Applied Linguistics LLC, you have sent $USD to *** ***
Before submitting the payment, the buyer accepted electronic Terms of Service, thus entering into a legally binding contract with our company
Sincerely,
Loss Prevention Team
Grammarly, Inc
Initial Consumer Rebuttal /* (2000, 7, 2014/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the full refund from the company but do not agree with the statements made in their response

Initial Business Response /* (1000, 5, 2014/05/19) */
To whom it may concern,
The customer received a response and a refund within two hours of the support ticket receiptThe ***'s request was satisfied earlier, on May 16,
Sincerely,
The Grammarly team

Initial Business Response /* (1000, 5, 2015/05/07) */
To whom it may concern,
Our records show that the ***'s account has been cancelled and refunded alreadyRefund date: May It may take up to days for the refund to appear on the credit card statement
The payment has been
processed according to the subscription plan chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing
Please feel free to contact us with any questions or comments you might have
The Grammarly Team

Initial Business Response /* (1000, 5, 2016/02/11) */
To whom it may concern,
Our records show that ***, our customer support representative, refunded $USD on Feb-09-17:UTC, confirming the refund associated with the customer's [email protected] account
"Dear
***,
Thanks for your updated messageI apologize for the delay in my response
I have reviewed your account information and refunded $USD to make it a 1-month account for youPlease look for the funds to appear on your credit card within the next business days (depending on your bank)
Canceling a subscription cancels all future scheduled payments of that subscriptionYou now have full access to Grammarly for one month (till Mar 7)After this period is over, you will be invited to continue using Grammarly, choosing a subscription plan of your preference
Please feel free to contact me with any questions or comments you might have
Best regards,
***"
Please do not hesitate to contact us with any questions or comments you may have
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Money was refunded

Initial Business Response /* (1000, 5, 2014/10/08) */
To whom it may concern,
Our records show that the ***'s request has been already handled through Grammarly *** and the payment has been refundedIt may take up to days for the refund to appear on the ***'s
statement
Please let us know if you have any other comments or requests
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2014/05/26) */
To whom it may concern,
Our records show that the customer's request was resolved through Grammarly helpdesk
Please do not hesitate to contact us with any questions or comments
Sincerely,
The Grammarly Team
Initial
Consumer Rebuttal /* (2000, 7, 2014/05/27) */

Initial Business Response /* (1000, 5, 2014/12/11) */
To whom it may concern,
We have looked into the case and located multiple free trial accounts created by *** ***This violates the Policy of one free trial per one customer
Here are some of the login accounts for the Free
Trials that the customer has created, which shows that the user found the service useful and worth coming back to:
***@icloud.com
***@netmail.dcccd.edu
***@yahoo.com
***@yahoo.com
The charge was applied since the customer didn't cancel their 7-day free trial account before the trial endedThe customer did cancel other Free Trial accounts
As an exception, we refunded the payment, and we encourage the customer to abide by the ToS or license agreement to be able to continue to use the Grammarly service
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/02/11) */
Dear ***,
Your subscription associated with the email ***@gmail.com was cancelled by you on Feb
I have reviewed your account history and activity since the sidate and, as an exception, refunded the
paymentsPlease note that it may take up to days for the refund to appear on your statement
Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing
Please feel free to contact me with any questions or comments you might have
Best regards,
Grammarly Team
Final Consumer Response /* (3000, 9, 2014/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already tried to cancel before but I don't know why it was not cancelled
Final Business Response /* (4000, 11, 2014/02/24) */
To whom it may concern,
We confirm that the cardholder's payments were refunded in full and the subscription cancelledThe nature of technical difficulty can vary from trying to cancel on a smartphone/ipad/tablet or having poor internet connection
Please feel free to contact us with any questions or comments you might have

Initial Business Response /* (1000, 5, 2016/02/08) */
To whom it may concern,
Our records show that the customer received two responses confirming the full refund by *** and ***, Grammarly's customer support representatives, on Friday and Saturday, that were sent to the customer's
gmail email address
The refund has been issued and the account has been cancelled
We hope you will consider Grammarly again in the futurePlease contact us with any questions or comments
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */

Initial Business Response /* (1000, 5, 2014/09/29) */
To whom it may concern,
Our records show that the customer's request has been satisfied, and the payments for unused months of service refunded via PayPal and to credit card
Let us know if you have any questions, comments, or
concerns
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm satisfied with the responsiveness of your customer service department, however, I'm fairly certain I only ever used (and thought I only payed for) a one month subscriptionI would like request a refund all but one monthly paymentThank you for quick responses!
Sincerely, *** ***

Initial Business Response /* (1000, 5, 2014/05/08) */
To whom it may concern,
Our records show that the refund was issued on May 8, The subscription has been cancelled
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 8, 2014/05/09) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your assistance in this matterThey have refunded the money to my satisfactoryHowever, I do believe they should make it able for consumers to get in contact with them by phoneThank you again for assistance in this matter
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/03/24) */
To Whom It May Concern,
This complaint is not applicable to Grammarly, IncWe are a 100% web-based software service company, and we do not sell any hardware or physical goodsWe have no records indicating that the person mentioned in
this complaint is a or has been a customer of Grammarly
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2014/12/31) */
To whom it may concern,
Our records show that the customer's request has been satisfied already through the Grammarly helpdesk within minutes of receipt
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /*
(3000, 7, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said that they would refund me the amount back, but they have yet to do soFurthermore, they tried to put the fault in my hands by saying I had two accounts with them which is not trueThey only canceled myou account, or accounts as they sayGrammarly's customer service is not up to par
Final Business Response /* (4000, 9, 2015/01/27) */
To whom it may concern,
In response the the additional note: "They said that they would refund me the amount back, but they have yet to do soFurthermore, they tried to put the fault in my hands by saying I had two accounts with them which is not trueThey only canceled myou account, or accounts as they sayGrammarly's *** service is not up to par."
Please review the screenshot attached, confirming that the refund in amount of $had been issued
Please let us know if you have further comments, concerns, or requests
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2014/11/21) */
To whom it may concern,
The buyer was given a 7-DAY FREE TRIAL to evaluate the service WITHOUT PAYING FOR ITThe buyer has chosen to keep the account past 7-day free trial period, resulting in the credit card charge, hence, indicating
his or her satisfaction with the product
The buyer has agreed with our Billing Policy that includes the following:
"Continuous membership
To ensure uninterrupted service, all subscriptions to Grammarly are renewed automaticallyYou hereby authorize Grammarly to charge subscription Fees for the renewal period to the credit card or PayPalTM account on fileAll subscriptions are renewed at the subscription level(s) in effect at the time the then-current subscription term endsYou may cancel the subscription at any time by following the "View cancellation instructions" link below
Free trial
Grammarly may offer a free trial membership from time to timeIf you accept such an offer, no charges will be applied to your account until the end of the trial periodIf you do not wish to be charged, you must cancel the Services before the end of the trial periodGrammarly will not refund any fees that have accrued to your account(s) after the free trial periodIf you cancel the Services before the end of the trial period, all your rights to any remaining free trial period will be waived and you will not be eligible to participate in any further trials."
As an exception, and because the customer thought of an annual subscription as if it is a monthly charge, a 1-month access has been given and the difference refunded
Before submitting the payment, the buyer accepted electronic Terms of Service, thus entering into a legally binding contract with our company
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2014/04/08) */
To whom it may concern,
Our records show that the *** selected a 1-year plan at USDThe charge was applied after the 7-day free trial as advertisedPerhaps the *** confused the 1-month subscription billed at $
with the annual subscription at $139.95, which is effectively cheaper if calculated on a per month basisTo ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge
A *** *** representative has handled the request on Mar 30, 2014, satisfying the ***'s request
Please do not hesitate to contact Grammarly *** if you have any other questions or comments
Sincerely,
The Grammarly Team

Final Consumer Response /* (2000, 7, 2015/01/20) */
***Document Attached***
I have received a full refund and the settlement has been honored as of now, kind regardsIn the file, I included an image confirming thisI appreciate the help very much, king regards

Initial Business Response /* (1000, 5, 2014/09/30) */
To whom it may concern,
The request has been satisfied through the Grammarly helpdesk on Sep 26, 2014; the customer rated the response with "Good, I am satisfied"
Please let us know if we can assist further
Sincerely,
The
Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/09/30) */

Initial Business Response /* (1000, 5, 2014/12/16) */
To whom it may concern,
Our records show that the customer cancelled their 1-month subscription on:
Dec-XX-XXXX, 20:UTC
As an exception, we refunded two recent payments of to card ending in *** We are limited to
refunds for payments made in the last daysThis limit is imposed by the credit card payment processor
The subscription has been cancelled; no further charges will apply
Please do not hesitate to contact us with any questions or concerns you might have
Sincerely,
The Grammarly Team

Initial Business Response /* (1000, 5, 2014/12/11) */
To whom it may concern,
Our records show that the customer's request has been already addressed via the Grammarly helpdesk
The customer was charged on time, after the 7-day free trial had expiredThe charge is not connected with
updating the customer's PayPal account
Sidate: Nov-XX-XXXX XX:XX UTC
Payment date: Nov-XX-XXXX XX:XX UTC
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/16) */

Initial Business Response /* (1000, 5, 2015/08/24) */
To whom it may concern,
Our records show that the ***'s request has been already handled through Grammarly *** and the payment has been refundedIt may take up to days for the refund to appear on the ***'s
statement
Please let us know if you have any other comments or requests
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Grammerly has refunded the charge and have stated that they finally closed my accountThe response was quick and very politeI am very appreciative of their eagerness to help resolve this issue

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