Initial Business Response /* (1000, 5, 2014/09/18) */
To whom it may concern,
We apologize for the glitch that didn't allow to change payment details a few days ago. The development team was made aware of it, and they were working hard on resolving it. The issue has been fixed and...
deployed today. Ultimately, the customer (Mr. [redacted]) has notified us that he successfully resubscribed to the service.
Many apologies for the hassle and thank you for sharing your concerns and giving feedback.
Please let us know if you have any other comments and requests.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
However, their fix was to change my e-mail account address, then apply for a new account.
I requested they delete me from their system so I could start all over as a new member. They did and I was able to use my e-mail address.
Their support team never really assisted. I was persistent and it paid off.
Initial Business Response /* (1000, 6, 2014/10/08) */
To whom it may concern,
Our records show that the customer's request has been already handled through Grammarly [redacted] and the payment has been refunded. It may take up to 10 days for the refund to appear on the customer's...
statement.
Please let us know if you have any other comments or requests.
Sincerely,
The Grammarly Team
To whom it may concern,We were able to locate the account in question and process a refund for the quarterly renewal payment.Please do not hesitate to contact us should you have any other questions, comments, or concerns.Sincerely,The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/16) */
To whom it may concern,
The subscription associated with [redacted]@gmail.com has been cancelled and the payment refunded partially and then in full (as of Dec16, 2014) as a gesture of goodwill.
The subscription payment was...
withdrawn after the free trial had expired. When the [redacted] subscribed to our service, the [redacted] agreed to our Terms Of Service and License Agreement, which states that you will be billed if you do not cancel before the free trial expires.
We hope you will consider Grammarly again in the future. Please contact me with any questions or comments.
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 11, 2014/12/20) */
still taking money out of account
keeping taking money out of my account
Initial Business Response /* (1000, 5, 2014/10/14) */
To whom it may concern,
The [redacted]'s request has been satisfied and the refund had been issued. The [redacted] didn't realise there would be a charge after the 7-day free trial.
Please feel free to contact us with any questions,...
comments, or concerns you might have.
Sincerely,
The Grammarly Team.
Initial Business Response /* (1000, 6, 2014/11/25) */
To whom it may concern,
We note from our records that the customer's request has been already addressed through the Grammarly helpdesk on Nov 21, 2014.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 8,...
2014/12/01) */
I have received a refund from the company. I got this notification after I sent in this complaint. Thank you for your help!
[redacted]
Initial Business Response /* (1000, 5, 2016/01/04) */
To whom it may concern,
According to our records, the complaint has been resolved to the [redacted]'s satisfaction through Grammarly [redacted]. The subscription has been cancelled and the payment has been refunded.
A Grammarly...
subscription can be cancelled from a Grammarly account in this simple way:
1. Log in to your Grammarly.com account.
2. Click on the Subscription tab to the left.
3. Click the "Manage subscription" link.
4. Then click on the "Cancel future billing" link and the "Confirm cancellation" button.
We hope to serve you in the future! Please do not hesitate to contact us if you need further assistance.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/16) */
To whom it may concern,
The issue has been addressed and corrected earlier through the Grammarly helpdesk.
Please let us know if you have additional questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/03/12) */
To whom it may concern,
The Grammarly customer service representative responded and voided the entire payment on Feb 26, 2014. The buyer was under the impression that Grammarly offer 10-day free trials.
"Hello [redacted],
My name is...
[redacted], and I'll be happy to assist you today.
All membership plans offer a 7-day free trial period.
I have reviewed your account history and activity after the payment and, as an exception, refunded the payment (voided the pending payment). Your funds should be released and be available to you soon if you review your updated credit card statement, there will be no settled payment for Grammarly.
Your subscription associated with the login: [redacted]@gmail.com has been canceled.
(Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing)
Please feel free to contact me with any questions or comments you might have.
Best regards,
[redacted]"
Please let us know if we can assist further.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/04/28) */
To whom it may concern,
Our records show that the customer received our response within 24 hours during the weekend, getting the refund request fulfilled. The pending eCheck has been cancelled.
Currently, we offer the following...
rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge. Please see our billing policy for details at http://www.grammarly.com/terms.php#billing
Please let us know if you have any questions, comments, or requests.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/10/08) */
To whom it may concern,
This note is to confirm that the case has been resolved to the customer's satisfaction.
Please let us know if you have any other comments or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/30) */
To whom it may concern,
Our records show that the customer's request has been satisfied and the subscription associated with [redacted]@live.com has been cancelled.
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/11/07) */
To whom it may concern,
Our records show that the [redacted]'s concern has been addressed through the Grammarly helpdesk and the matter resolved.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7,...
Initial Business Response /* (1000, 5, 2014/06/26) */
To whom it may concern,
Our records show that the customer created multiple accounts with Grammarly, which resulted in confusion when canceling one, but not the other. The account [redacted]@gmail.com was cancelled before the end of...
trial and didn't incur a charge. [redacted]@ucla.edu has never been cancelled by the [redacted].
We refunded the payment and cancelled the other subscription associated with [redacted]@ucla.edu.
Please do not hesitate to contact us with any questions or requests you might have.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 8, 2015/07/14) */
To whom it may concern,
We got in touch with [redacted] regarding her question.
We'll continue the correspondence and calling her number in order to see if her request for IP address can be satisfied.
Please feel free to...
direct your requests to [redacted]@grammarly.com
Sincerely,
The Grammarly Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2016/04/04) */
To whom it may concern,
Our records show that the customer signed up for a monthly subscription on Mar-XX-XXXX XX:XX UTC, at a promotional price.
The next renewal payment occurred on Apr-XX-XXXX XX:XX UTC.
The subscription was...
cancelled on Apr-XX-XXXX XX:XX UTC, about an hour later, after the payment.
Please note that when you subscribed to our service, you agreed to our Terms Of Service and License Agreement, which states that you will be billed next time unless you cancel the subscription anytime before the renewal date. Asking users to agree to the Terms Of Service and License Agreement upon sign-up is a standard industry practice on websites such as Grammarly.
However, we highly value every Grammarly customer, so we will refund your renewal payment as a gesture of goodwill. Please look for the refund to appear on your MasterCard credit card within the next 10 business days (depending on your bank).
We hope you will consider Grammarly again in the future. Please contact me with any questions or comments.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Apparently Grammarly is in a very different time zone, because when I cancelled the service, I was well within the the trial period in the time zone where I live and work. In future, they should make this discrepancy clear to the [redacted] so that customers can make the necessary arrangements to cancel within 28 days instead of 30 days. This is yet another example of Grammarly's misleading advertising. I will accept their offer of a full refund since that is what I deserve for all the time and trouble Grammarly caused me.
Initial Business Response /* (1000, 5, 2014/12/16) */
To whom it may concern,
Our records show that the subscription associated with [redacted]@yahoo.com has been cancelled and the payment refunded. The other free account associated with [redacted]@yahoo.com has been deleted.
Please let...
us know if you have further questions or concerns.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/16) */
Initial Business Response /* (1000, 6, 2015/01/29) */
To whom it may concern,
Our records show that the [redacted] contacted the [redacted] service and received a full refund per our 7-day money-back guarantee on Jan 28. Please note that we don't offer a 7-day FREE TRIAL. The [redacted] paid...
for the subscription immediately upon sign-up. The [redacted] confused the trial we used to offer with the 7-day money-bad guarantee, which is being offered right now. www.Grammarly.com's online Editor works on both Macs and PCs. Safari and other Mac-supported browsers are supported by Grammarly. The Microsoft Office add-in though runs only on the Windows Word, not Word for Mac. One can use Grammarly in a Word on Mac if Parallels are installed on a Mac, which would run Windows on a Mac.
Please let us know if you have further questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/10/15) */
To whom it may concern,
Our records show that the case has been handled through the Grammarly support helpdesk and the payment has been refunded in full.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000,...
7, 2014/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by Grammarly and they apologized for the mistake that made. That also gave me a refund in a timely matter.
Initial Business Response /* (1000, 5, 2014/09/18) */
To whom it may concern,
We apologize for the glitch that didn't allow to change payment details a few days ago. The development team was made aware of it, and they were working hard on resolving it. The issue has been fixed and...
deployed today. Ultimately, the customer (Mr. [redacted]) has notified us that he successfully resubscribed to the service.
Many apologies for the hassle and thank you for sharing your concerns and giving feedback.
Please let us know if you have any other comments and requests.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
However, their fix was to change my e-mail account address, then apply for a new account.
I requested they delete me from their system so I could start all over as a new member. They did and I was able to use my e-mail address.
Their support team never really assisted. I was persistent and it paid off.
Initial Business Response /* (1000, 6, 2014/10/08) */
To whom it may concern,
Our records show that the customer's request has been already handled through Grammarly [redacted] and the payment has been refunded. It may take up to 10 days for the refund to appear on the customer's...
statement.
Please let us know if you have any other comments or requests.
Sincerely,
The Grammarly Team
To whom it may concern,We were able to locate the account in question and process a refund for the quarterly renewal payment.Please do not hesitate to contact us should you have any other questions, comments, or concerns.Sincerely,The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/16) */
To whom it may concern,
The subscription associated with [redacted]@gmail.com has been cancelled and the payment refunded partially and then in full (as of Dec16, 2014) as a gesture of goodwill.
The subscription payment was...
withdrawn after the free trial had expired. When the [redacted] subscribed to our service, the [redacted] agreed to our Terms Of Service and License Agreement, which states that you will be billed if you do not cancel before the free trial expires.
We hope you will consider Grammarly again in the future. Please contact me with any questions or comments.
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 11, 2014/12/20) */
still taking money out of account
keeping taking money out of my account
Initial Business Response /* (1000, 5, 2014/10/14) */
To whom it may concern,
The [redacted]'s request has been satisfied and the refund had been issued. The [redacted] didn't realise there would be a charge after the 7-day free trial.
Please feel free to contact us with any questions,...
comments, or concerns you might have.
Sincerely,
The Grammarly Team.
Initial Business Response /* (1000, 6, 2014/11/25) */
To whom it may concern,
We note from our records that the customer's request has been already addressed through the Grammarly helpdesk on Nov 21, 2014.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 8,...
2014/12/01) */
I have received a refund from the company. I got this notification after I sent in this complaint. Thank you for your help!
[redacted]
Initial Business Response /* (1000, 5, 2016/01/04) */
To whom it may concern,
According to our records, the complaint has been resolved to the [redacted]'s satisfaction through Grammarly [redacted]. The subscription has been cancelled and the payment has been refunded.
A Grammarly...
subscription can be cancelled from a Grammarly account in this simple way:
1. Log in to your Grammarly.com account.
2. Click on the Subscription tab to the left.
3. Click the "Manage subscription" link.
4. Then click on the "Cancel future billing" link and the "Confirm cancellation" button.
We hope to serve you in the future! Please do not hesitate to contact us if you need further assistance.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/16) */
To whom it may concern,
The issue has been addressed and corrected earlier through the Grammarly helpdesk.
Please let us know if you have additional questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/03/12) */
To whom it may concern,
The Grammarly customer service representative responded and voided the entire payment on Feb 26, 2014. The buyer was under the impression that Grammarly offer 10-day free trials.
"Hello [redacted],
My name is...
[redacted], and I'll be happy to assist you today.
All membership plans offer a 7-day free trial period.
I have reviewed your account history and activity after the payment and, as an exception, refunded the payment (voided the pending payment). Your funds should be released and be available to you soon if you review your updated credit card statement, there will be no settled payment for Grammarly.
Your subscription associated with the login: [redacted]@gmail.com has been canceled.
(Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing)
Please feel free to contact me with any questions or comments you might have.
Best regards,
[redacted]"
Please let us know if we can assist further.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/04/28) */
To whom it may concern,
Our records show that the customer received our response within 24 hours during the weekend, getting the refund request fulfilled. The pending eCheck has been cancelled.
Currently, we offer the following...
rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge. Please see our billing policy for details at http://www.grammarly.com/terms.php#billing
Please let us know if you have any questions, comments, or requests.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/10/08) */
To whom it may concern,
This note is to confirm that the case has been resolved to the customer's satisfaction.
Please let us know if you have any other comments or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/30) */
To whom it may concern,
Our records show that the customer's request has been satisfied and the subscription associated with [redacted]@live.com has been cancelled.
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/11/07) */
To whom it may concern,
Our records show that the [redacted]'s concern has been addressed through the Grammarly helpdesk and the matter resolved.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7,...
2014/11/12) */
Initial Business Response /* (1000, 5, 2014/06/26) */
To whom it may concern,
Our records show that the customer created multiple accounts with Grammarly, which resulted in confusion when canceling one, but not the other. The account [redacted]@gmail.com was cancelled before the end of...
trial and didn't incur a charge. [redacted]@ucla.edu has never been cancelled by the [redacted].
We refunded the payment and cancelled the other subscription associated with [redacted]@ucla.edu.
Please do not hesitate to contact us with any questions or requests you might have.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 8, 2015/07/14) */
To whom it may concern,
We got in touch with [redacted] regarding her question.
We'll continue the correspondence and calling her number in order to see if her request for IP address can be satisfied.
Please feel free to...
direct your requests to [redacted]@grammarly.com
Sincerely,
The Grammarly Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2016/04/04) */
To whom it may concern,
Our records show that the customer signed up for a monthly subscription on Mar-XX-XXXX XX:XX UTC, at a promotional price.
The next renewal payment occurred on Apr-XX-XXXX XX:XX UTC.
The subscription was...
cancelled on Apr-XX-XXXX XX:XX UTC, about an hour later, after the payment.
Please note that when you subscribed to our service, you agreed to our Terms Of Service and License Agreement, which states that you will be billed next time unless you cancel the subscription anytime before the renewal date. Asking users to agree to the Terms Of Service and License Agreement upon sign-up is a standard industry practice on websites such as Grammarly.
However, we highly value every Grammarly customer, so we will refund your renewal payment as a gesture of goodwill. Please look for the refund to appear on your MasterCard credit card within the next 10 business days (depending on your bank).
We hope you will consider Grammarly again in the future. Please contact me with any questions or comments.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Apparently Grammarly is in a very different time zone, because when I cancelled the service, I was well within the the trial period in the time zone where I live and work. In future, they should make this discrepancy clear to the [redacted] so that customers can make the necessary arrangements to cancel within 28 days instead of 30 days. This is yet another example of Grammarly's misleading advertising. I will accept their offer of a full refund since that is what I deserve for all the time and trouble Grammarly caused me.
Initial Business Response /* (1000, 5, 2014/12/16) */
To whom it may concern,
Our records show that the subscription associated with [redacted]@yahoo.com has been cancelled and the payment refunded. The other free account associated with [redacted]@yahoo.com has been deleted.
Please let...
us know if you have further questions or concerns.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/16) */
Initial Business Response /* (1000, 6, 2015/01/29) */
To whom it may concern,
Our records show that the [redacted] contacted the [redacted] service and received a full refund per our 7-day money-back guarantee on Jan 28. Please note that we don't offer a 7-day FREE TRIAL. The [redacted] paid...
for the subscription immediately upon sign-up. The [redacted] confused the trial we used to offer with the 7-day money-bad guarantee, which is being offered right now. www.Grammarly.com's online Editor works on both Macs and PCs. Safari and other Mac-supported browsers are supported by Grammarly. The Microsoft Office add-in though runs only on the Windows Word, not Word for Mac. One can use Grammarly in a Word on Mac if Parallels are installed on a Mac, which would run Windows on a Mac.
Please let us know if you have further questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/10/15) */
To whom it may concern,
Our records show that the case has been handled through the Grammarly support helpdesk and the payment has been refunded in full.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000,...
7, 2014/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by Grammarly and they apologized for the mistake that made. That also gave me a refund in a timely matter.