Initial Business Response /* (1000, 5, 2015/04/08) */
To whom it may concern,
Our records show that the payment has been refunded
Please do not hesitate to contact us if you have any additional questions or requests
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/10/22) */
To whom it may concern,
Once the 7-day free trial had expired, and remained active (not cancelled), the payment for the annual subscription has been processed according to the subscription plan that had been chosen and the Grammarly
Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing
We refunded the payment upon request
Please let us know if you have any other questions or concerns
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/11/19) */
To whom it may concern,
The records show that the customer's request has already been addressed through the Grammarly helpdesk on the same day of the receipt of the request
Currently, we offer the following rates
(http://www.grammarly.com/pricing):
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms#billing
Sincerely,
The Grammarly Team
I purchased a subscription from Grammarly on 5/4/for $Per their billing policy consumers may cancel for any reason within the first days and receive a full refundI sent an email to *** on 5/10/at 9:27am to cancelThey responded to me on 5/12/to confirm receipt of my request but did not directly reply to my original email, which would have shown time/date stampsThey noted I sent the request on 5/I emailed them on 5/13/at 10:12am about the status of my refundThey responded by saying I submitted the request after daysAs an exception they offered to refund $minus a 1-month subscriptionI replied and attached the original email I sent on 5/10/and demanded a full refund or I will dispute w/*** & ***They did refund the total amount as a good gesture, however the full refund was due to me because my request for refund was sent timelyI will never do business with them again, not trustworthy
Initial Business Response /* (1000, 5, 2014/10/08) */
To whom it may concern,
Our records show that the customer's request has been already handled through Grammarly *** and the payment has been refundedIt may take up to days for the refund to appear on the customer's
statement
Please let us know if you have any other comments or requests
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/10/20) */
To whom it may concern,
Our records show that the customer contacted the Helpdesk and received a full refund of the payment
Please let us know if there is anything else we can assist with
Sincerely,
The Grammarly
Team
Initial Consumer Rebuttal /* (2000, 7, 2014/10/20) */
Initial Business Response /* (1000, 5, 2014/02/26) */
To whom it may concern,
It appears the customer *** *** has already contacted the Grammarly support, and the customer support canceled the pending payment of $
"Hello ***,
My name is *** and I'll be happy to
assist you today
I have reviewed your account history and activity after the payment and, as an exception, refunded the payment (voided the pending payment)Your funds should be released and be available to you soon if you review your updated credit card statement, there will be no settled payment for Grammarly
Your subscription associated with the login: ***@gmail.com has been canceled
(Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing)
Please feel free to contact me with any questions or comments you might have
Best regards,
***
February 25"
Please let us know if you have any further questions, comments, or requests
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/09/22) */
To whom it may concern,
Our records show that the payment was refunded on Sep The customer's request was handled through the Grammarly help desk with fast (within hours) response time
Sincerely,
***
Initial
Consumer Rebuttal /* (2000, 7, 2014/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2014/12/22) */
To whom it may concern,
The customer's request has been already handled through the Grammarly service on the same date of the receipt of the request
Do not hesitate to contact us know if you have additional comments or
questions
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 9, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/11/17) */
To whom it may concern,
The customer has previously used the 7-day free trial, and our policy is only ONE free trial per customerAfter that, if you sign up again, you are immediately charged for your accountAs per the message shown
when you attempt to create another free trial period, you will be charged immediately if you proceedThis is why the customer, *** ***, was immediately chargedHe resubscribed on the same day, assuming he could continue the trial, which he had cancelled
As an exception, we refunded the payment
Please contact us with any questions or concerns you might have
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To whom it may concern,
We offer you the opportunity to opt out of marketing and certain other Grammarly emailsTo opt out, open any email from Grammarly, navigate to the bottom of the email, and click Unsubscribe from mailing list.
Additionally, our
records show that Grammarly's customer service representative has already assisted with removing the name and email address from the mailing listYour first welcome email to Grammarly is dated Nov 14, when you downloaded the Grammarly browser extension
Thank you for your patience,
The Grammarly Team
Initial Business Response /* (1000, 5, 2015/11/30) */
To whom it may concern,
Thanks for your messagePlease note that when you subscribed to our service, you agreed to our Terms Of Service and License Agreement, which states that you will be billed immediately and you can receive a full
refund of the subscription fees you paid if you cancel your subscription within days of activation, emailing refund requests to ***@grammarly.comAsking users to agree to the Terms Of Service and License Agreement upon siis a standard industry practice on websites such as Grammarly
However, we will refund your payment as a courtesyPlease look for the refund to appear on your credit card within the next business days
We hope you will consider Grammarly again in the futurePlease contact me with any questions or comments
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I called and leave messages days after purchasing
Final Business Response /* (4000, 9, 2015/12/07) */
To whom it may concern,
This note is to confirm that the full refund has been issued
Please do not hesitate to contact us should you have further requests
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/09/24) */
To whom it may concern,
The customer's request was satisfied earlier, on Sep 22, through Grammarly helpdeskThe payment has been refunded; the customer acknowledged that they received our response
Feel free to contact us if you
have further questions or requests
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/09/29) */
Initial Business Response /* (1000, 5, 2014/04/11) */
To whom it may concern,
We have conducted an internal investigation of this case and located the transaction in questionWe were able to trace a correspondence between our representatives and the buyer, indicating that the buyer
attempted to resolve this issue with our side directly
Our records show that the customer's request was fully satisfied within two hours of receipt of the support request
Currently, we offer the following rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms.php#billing
Please feel free to contact us at [email protected] or here if you have any additional questions or comments
Sincerely,
The Grammarly Team
Grammarly, Inc
Initial Business Response /* (1000, 5, 2014/09/24) */
To whom it may concern,
The customer's request has been satisfied (the payment refunded) , together with an explanation of why the 1-month subscription had not yet go into effect, on Sep 23,
Please feel free to contact us
with any questions or concerns you might have
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Grammarly responded by giving a full refund and that's all I wanted!!
Initial Business Response /* (1000, 5, 2014/12/01) */
To whom it may concern,
The payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing
The Free Trial offer: "If you
accept such an offer, no charges will be applied to your account until the end of the Trial periodIf you do not wish to be charged, you must cancel the Services before the end of the Trial periodIf you do not cancel the Services within the Trial period, you hereby authorize Grammarly to charge your payment card for the price of the subscription you choose at the beginning of the Trial."
As an exception, we refunded the paymentPlease note that it may take up to days for the refund to appear on your statement
Please feel free to contact me with any questions or comments you might have
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/22) */
To whom it may concern,
The customer's request has been addressed and the refund issued
Your payments have been processed with authorization according to the subscription plan you had chosen and the Grammarly Billing Policy and
Terms of Service: http://www.grammarly.com/terms#billing
Please feel free to contact me with any questions or comments you might have
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2016/01/14) */
To whom it may concern,
Our records show that the customer contacted Grammarly support on January 11, 2016, while the 7-day money-back guarantee had expired on Sep 21, All Grammarly customer are eligible for a full refundA
refund can be requested by emailing a refund request to [email protected] or by creating a ticket at support.grammarly.com within the first days of the subscription period
As an exception to the Billing and Refund Policy, we have refunded the payment in full
Please feel free to contact us with any questions or concerns you may have
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/10/31) */
To whom it may concern,
Our records show that the customer *** *** contacted the Grammarly Support at ***@grammarly.com on Oct 20, The correspondence is provided below, indicating the customer didn't reply to us and
didn't provide the email address associated with the Grammarly login
"*** ***
hi I am having a problemCould you please help me
October 20, XXXX XX:XX
Hi ***,
Thanks for reaching outWhat is the email address associated with your account?
May I ask you to describe in detail the help that you need?
Please feel free to contact us with any questions or concerns you may haveWe are committed to making your experience at Grammarly pleasant and rewarding
October 20, XXXX XX:XX"
Currently, we offer the following rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms#billing
In order to assist, we will need to know the email address registered with GrammarlyPlease let us know by replying to the Revdex.com case or by sending a response to the *** ticket that you've created
Thank you,
***
To whom it may concern,
We have conducted an internal investigation of this case and located the transaction in questionWe confirm the the proofreading order was completed in time and sent to the customerHowever, the
customer indicated that the document cannot be openedGrammarly issued a full refund on Sep 9,
Please don not hesitate to contact us with any other questions or comments you might have
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2015/04/08) */
To whom it may concern,
Our records show that the payment has been refunded
Please do not hesitate to contact us if you have any additional questions or requests
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/10/22) */
To whom it may concern,
Once the 7-day free trial had expired, and remained active (not cancelled), the payment for the annual subscription has been processed according to the subscription plan that had been chosen and the Grammarly
Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing
We refunded the payment upon request
Please let us know if you have any other questions or concerns
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/11/19) */
To whom it may concern,
The records show that the customer's request has already been addressed through the Grammarly helpdesk on the same day of the receipt of the request
Currently, we offer the following rates
(http://www.grammarly.com/pricing):
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms#billing
Sincerely,
The Grammarly Team
I purchased a subscription from Grammarly on 5/4/for $Per their billing policy consumers may cancel for any reason within the first days and receive a full refundI sent an email to *** on 5/10/at 9:27am to cancelThey responded to me on 5/12/to confirm receipt of my request but did not directly reply to my original email, which would have shown time/date stampsThey noted I sent the request on 5/I emailed them on 5/13/at 10:12am about the status of my refundThey responded by saying I submitted the request after daysAs an exception they offered to refund $minus a 1-month subscriptionI replied and attached the original email I sent on 5/10/and demanded a full refund or I will dispute w/*** & ***They did refund the total amount as a good gesture, however the full refund was due to me because my request for refund was sent timelyI will never do business with them again, not trustworthy
Initial Business Response /* (1000, 5, 2014/10/08) */
To whom it may concern,
Our records show that the customer's request has been already handled through Grammarly *** and the payment has been refundedIt may take up to days for the refund to appear on the customer's
statement
Please let us know if you have any other comments or requests
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/10/20) */
To whom it may concern,
Our records show that the customer contacted the Helpdesk and received a full refund of the payment
Please let us know if there is anything else we can assist with
Sincerely,
The Grammarly
Team
Initial Consumer Rebuttal /* (2000, 7, 2014/10/20) */
Initial Business Response /* (1000, 5, 2014/02/26) */
To whom it may concern,
It appears the customer *** *** has already contacted the Grammarly support, and the customer support canceled the pending payment of $
"Hello ***,
My name is *** and I'll be happy to
assist you today
I have reviewed your account history and activity after the payment and, as an exception, refunded the payment (voided the pending payment)Your funds should be released and be available to you soon if you review your updated credit card statement, there will be no settled payment for Grammarly
Your subscription associated with the login: ***@gmail.com has been canceled
(Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing)
Please feel free to contact me with any questions or comments you might have
Best regards,
***
February 25"
Please let us know if you have any further questions, comments, or requests
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/09/22) */
To whom it may concern,
Our records show that the payment was refunded on Sep The customer's request was handled through the Grammarly help desk with fast (within hours) response time
Sincerely,
***
Initial
Consumer Rebuttal /* (2000, 7, 2014/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2014/12/22) */
To whom it may concern,
The customer's request has been already handled through the Grammarly service on the same date of the receipt of the request
Do not hesitate to contact us know if you have additional comments or
questions
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 9, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/11/17) */
To whom it may concern,
The customer has previously used the 7-day free trial, and our policy is only ONE free trial per customerAfter that, if you sign up again, you are immediately charged for your accountAs per the message shown
when you attempt to create another free trial period, you will be charged immediately if you proceedThis is why the customer, *** ***, was immediately chargedHe resubscribed on the same day, assuming he could continue the trial, which he had cancelled
As an exception, we refunded the payment
Please contact us with any questions or concerns you might have
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To whom it may concern,
We offer you the opportunity to opt out of marketing and certain other Grammarly emailsTo opt out, open any email from Grammarly, navigate to the bottom of the email, and click Unsubscribe from mailing list.
Additionally, our
records show that Grammarly's customer service representative has already assisted with removing the name and email address from the mailing listYour first welcome email to Grammarly is dated Nov 14, when you downloaded the Grammarly browser extension
Thank you for your patience,
The Grammarly Team
Initial Business Response /* (1000, 5, 2015/11/30) */
To whom it may concern,
Thanks for your messagePlease note that when you subscribed to our service, you agreed to our Terms Of Service and License Agreement, which states that you will be billed immediately and you can receive a full
refund of the subscription fees you paid if you cancel your subscription within days of activation, emailing refund requests to ***@grammarly.comAsking users to agree to the Terms Of Service and License Agreement upon siis a standard industry practice on websites such as Grammarly
However, we will refund your payment as a courtesyPlease look for the refund to appear on your credit card within the next business days
We hope you will consider Grammarly again in the futurePlease contact me with any questions or comments
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I called and leave messages days after purchasing
Final Business Response /* (4000, 9, 2015/12/07) */
To whom it may concern,
This note is to confirm that the full refund has been issued
Please do not hesitate to contact us should you have further requests
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/09/24) */
To whom it may concern,
The customer's request was satisfied earlier, on Sep 22, through Grammarly helpdeskThe payment has been refunded; the customer acknowledged that they received our response
Feel free to contact us if you
have further questions or requests
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/09/29) */
Initial Business Response /* (1000, 5, 2014/04/11) */
To whom it may concern,
We have conducted an internal investigation of this case and located the transaction in questionWe were able to trace a correspondence between our representatives and the buyer, indicating that the buyer
attempted to resolve this issue with our side directly
Our records show that the customer's request was fully satisfied within two hours of receipt of the support request
Currently, we offer the following rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms.php#billing
Please feel free to contact us at [email protected] or here if you have any additional questions or comments
Sincerely,
The Grammarly Team
Grammarly, Inc
Initial Business Response /* (1000, 5, 2014/09/24) */
To whom it may concern,
The customer's request has been satisfied (the payment refunded) , together with an explanation of why the 1-month subscription had not yet go into effect, on Sep 23,
Please feel free to contact us
with any questions or concerns you might have
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Grammarly responded by giving a full refund and that's all I wanted!!
Initial Business Response /* (1000, 5, 2014/12/01) */
To whom it may concern,
The payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing
The Free Trial offer: "If you
accept such an offer, no charges will be applied to your account until the end of the Trial periodIf you do not wish to be charged, you must cancel the Services before the end of the Trial periodIf you do not cancel the Services within the Trial period, you hereby authorize Grammarly to charge your payment card for the price of the subscription you choose at the beginning of the Trial."
As an exception, we refunded the paymentPlease note that it may take up to days for the refund to appear on your statement
Please feel free to contact me with any questions or comments you might have
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/22) */
To whom it may concern,
The customer's request has been addressed and the refund issued
Your payments have been processed with authorization according to the subscription plan you had chosen and the Grammarly Billing Policy and
Terms of Service: http://www.grammarly.com/terms#billing
Please feel free to contact me with any questions or comments you might have
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2016/01/14) */
To whom it may concern,
Our records show that the customer contacted Grammarly support on January 11, 2016, while the 7-day money-back guarantee had expired on Sep 21, All Grammarly customer are eligible for a full refundA
refund can be requested by emailing a refund request to [email protected] or by creating a ticket at support.grammarly.com within the first days of the subscription period
As an exception to the Billing and Refund Policy, we have refunded the payment in full
Please feel free to contact us with any questions or concerns you may have
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/10/31) */
To whom it may concern,
Our records show that the customer *** *** contacted the Grammarly Support at ***@grammarly.com on Oct 20, The correspondence is provided below, indicating the customer didn't reply to us and
didn't provide the email address associated with the Grammarly login
"*** ***
hi I am having a problemCould you please help me
October 20, XXXX XX:XX
Hi ***,
Thanks for reaching outWhat is the email address associated with your account?
May I ask you to describe in detail the help that you need?
Please feel free to contact us with any questions or concerns you may haveWe are committed to making your experience at Grammarly pleasant and rewarding
October 20, XXXX XX:XX"
Currently, we offer the following rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms#billing
In order to assist, we will need to know the email address registered with GrammarlyPlease let us know by replying to the Revdex.com case or by sending a response to the *** ticket that you've created
Thank you,
***
To whom it may concern,
We have conducted an internal investigation of this case and located the transaction in questionWe confirm the the proofreading order was completed in time and sent to the customerHowever, the
customer indicated that the document cannot be openedGrammarly issued a full refund on Sep 9,
Please don not hesitate to contact us with any other questions or comments you might have
Sincerely,
The Grammarly Team