Initial Business Response /* (1000, 5, 2014/02/12) */
To whom it may concern,
Currently, we offer the following rates:
Monthly Subscription — $29.95/month
Quarterly Subscription — $59.95/three months (billed as one payment)
Annual Subscription — $139.95/one year (billed as
one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms.php#billing
Our records show that your subscription was cancelled on the 8th day, after the 7-day free trial
We have reviewed your account history and activity after the payment and, as an exception, refunded the paymentPlease note that it may take up to days for the refund to appear on your statement
Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing
Please feel free to contact us with any questions or comments you might have
Best regards,
Grammarly Team
Final Consumer Response /* (2000, 7, 2014/02/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will except this as long as I receive a full refund in my account within daysI would like for this case to stay open until I receive a full refund in my account
Initial Business Response /* (1000, 8, 2014/12/22) */
To whom it may concern,
Our records show that the customer's request has been satisfied through the Grammarly helpdesk already
Please feel free to contact me with any questions or comments you might have
Best regards,
The
Grammarly Team
Initial Business Response /* (1000, 5, 2015/01/16) */
To whom it may concern,
Our records show that the payment has already been refunded
The paid ***@naver.com account has been cancelled, the free account ***@gmail.com has been deleted
Please feel free to contact us
with any questions or concerns you may have
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 6, 2014/10/01) */
To whom it may concern,
The annual charge of $is clearly stated and displayed on the website on the home page under the Pricing link: http://www.grammarly.com/pricing, as well as on the payment page while subscribing, as well as
in the user management panel after subscribing for the trial, and in the email communicationsThe charge was also authorized as the customer agreed to the terms of service and license agreement; the customer didn't cancel the trial
The customer has had the ability to use the service free of charge, which was provided by Penn State University, and still can do so with ***@psu.edu
We are sorry for the confusion and confirm that the issue has been already handled by our *** service representative through our help desk
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 8, 2014/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/05/05) */
To whom it may concern,
Our records show the the complaint/request was handled through the customer support on May 5, 2014, to the customer's satisfaction
Please let us know if you have additional questions
Sincerely,
The
Grammarly Team
Initial Consumer Rebuttal /* (2000, 8, 2014/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue was handled through customer support email
Initial Business Response /* (1000, 5, 2015/02/10) */
To whom it may concern,
Our records show that the ***'s request has been satisfied via the Grammarly helpdesk
Please let us know if you have further questions or requests
Sincerely,
The Grammarly Team
Initial
Consumer Rebuttal /* (2000, 7, 2015/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did accept the response from GrammarlyThey did give a full refund after I had to submit the complain to Revdex.com
Initial Business Response /* (1000, 9, 2014/12/16) */
To whom it may concern,
When the customer subscribed to our service, the customer agreed to our Terms Of Service and License Agreement, which states that you will be billed if you do not cancel before the free trial expires without a
refundWe give days to test drive our service without a paymentAsking users to agree to a Terms Of Service and License Agreement upon siis a standard industry practice on websites such as Grammarly
However, we highly value every Grammarly customer, so we will refund your initial payment as a gesture of goodwillPlease look for the refund to appear on your credit card within the next business days (depending on your bank)
We hope you will consider Grammarly again in the future
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/10/21) */
To whom it may concern,
Our records show that the customer has already contacted the customer service and received a refund for the payment earlier on Oct
There has been only one payment for one account associated with
***@outlook.comThe other two registered emails were unpaid accounts
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/04/01) */
To whom it may concern,
We have conducted an internal investigation of this case and located the transaction in question. We could not trace any correspondence between our representatives and the buyer, indicating that the buyer did...
not attempt to resolve this issue with our side directly.
Our records show that the cancellation of the buyer's subscription was done at 5:16 PM (Pacific), from California, using Mac OS X machine, on March 22, 2014. The 7-day free trial began on Mar 14, 2014. The subscription was cancelled on the 8th day, after the 7-day free trial had expired, resulting in the credit card charge, and hence, indicating their satisfaction with the product.
The buyer has agreed with our Billing Policy that includes the following:
"Free trial
Grammarly may offer a free trial membership from time to time. If you accept such an offer, no charges will be applied to your account until the end of the trial period. If you do not wish to be charged, you must cancel the Services before the end of the trial period. Grammarly will not refund any fees that have accrued to your account(s) after the free trial period. If you cancel the Services before the end of the trial period, all your rights to any remaining free trial period will be waived and you will not be eligible to participate in any further trials.
Termination and Refund Policy
This Agreement shall continue until you cancel your subscription or until terminated by Grammarly. You may cancel your subscription at any time. View cancellation instructions at http://[redacted].grammarly.com/entries/XXXXXX-how-do-i-cancel-my-subscription"<...⇄ />
As a one-time courtesy, we refunded the payment in full and cancelled the buyer's subscription as requested.
Before submitting the payment, the buyer accepted electronic Terms of Service, thus entering into a legally binding contract with our company.
Sincerely,
The Grammarly Team
Grammarly, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.
Initial Business Response /* (1000, 5, 2015/05/07) */
To whom it may concern,
Our records show that the subscription associated with [redacted]@gmail.com has been active. We cancelled the subscription and refunded two payments of 2014 and 2015 on May 7.
The payment has been processed...
according to the subscription plan that had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2015/08/14) */
To whom it may concern,
We were able to locate the transaction in question by the [redacted]'s full name. It appears the account has been mistyped: [redacted]@comast.net
Full refund has been issued on Aug 15, 2015. It may take up to 10...
business days to show up on your card statement.
We were unable to locate any [redacted] email from [redacted]@comcast.net. You can reach Grammarly's 24/7 [redacted] service at http://[redacted].grammarly.com
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund but wished someone would have just helped me. I liked the program and really wished to keep it. I just wanted to get logged in. While it does appear to be an easy fix because of a typo, it would have been nice to have someone just help me. I'm quite surprised to hear that no one received my request. Again, I wished to have kept the service rather than a refund but do appreciate the refund. Thank you.
Initial Business Response /* (1000, 5, 2014/05/15) */
See attached
To whom it may concern,
We were able to locate the correspondence between the buyer ([redacted]) and our representatives. Our records show that the buyer filed a chargeback, and the bank settled it in favor of the...
seller. The payment cannot be refunded for two reasons: 1) technical limitation the buyer filed a chargeback and the payment became non-refundable (please see the screenshot attached); 2) per our Terms of Service and License Agreement, the payment cannot be refunded: "You may cancel your subscription at any time. All Fees paid or accrued in connection with any Service are non-refundable. Except as may be expressly set forth herein, Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term."
The user has full control over the account management and cancellation process. Had the buyer contacted Grammarly support without filing the dispute, we would have been able to refund the charge.
Please contact us with any questions or concerns you might have. We hope to serve you again in the future.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (3000, 7, 2014/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not accepting this response. This is what happened. At first, as with any dispute, the credit card company that was charged the $95.45 gave us a credit, then they investigated and finally they removed this credit and charged us back the $95.45. The Am. Exp. credit card placed the $95.45 charge back on our account, but we would still like to get that credited back from Grammarly. As we said before , we just discovered the charge a few days after our account was billed, and as soon as we realized, we tried to cancel the service and get our money back. This is a recurring charge, that has been paid by us since 2010 ($95.45 x 4 years= $381.18). Even though it is our fault that we forgot that we were being billed, the company should have no problem giving us the $95.45 that we just paid. We really should be asking for the whole thing ($381.18)! The account has never been used since 2010. I would think they would want happy customers rather than unhappy ones that could tell other people! I have a copy of the letter from our credit card that's removing the credit. I can submit it if you let me know how to do it. Thanks!
Final Business Response /* (4000, 12, 2014/05/30) */
Update.
Grammarly used the PayPal Send Money option to refund the old payment.
Final Consumer Response /* (2000, 14, 2014/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accepted the refund payment for the yearly fee so we are satisfied.
Initial Business Response /* (1000, 5, 2014/08/29) */
To whom it may concern,
Our records show that the customer had multiple accounts registered with Grammarly. The [redacted] tried to access a non-paid account initially. The prepaid account was associated with ally[redacted]@verizon.[redacted], and...
the customer received our responses together with a refund earlier on Aug 26 and a one more confirmation on Aug 27, 2014. The customer must have missed our first response confirming the refund on Aug 26.
Please feel free to contact us if you have any other questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/16) */
To whom it may concern,
Our records show that the request has been previously addressed through the Grammarly [redacted] helpdesk.
Sincerely,
The Grammarly Team
To whom it may concern,
Per your request, your subscription associated with the email, [redacted], has been canceled and ten renewal payments starting February 2016 have been refunded, as an exception to our ToS [redacted]). Please note that it may take up to 10...
days for the refund to appear on your credit card statement unless you paid with PayPal.
For your reference, here is an excerpt from our Terms of Service and License Agreement:
“Except as may be expressly set forth herein, all Fees paid or accrued in connection with any Services are non-refundable, and Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term.”
“This Agreement shall continue until you cancel your subscription or until terminated by Grammarly. You may cancel your subscription at any time. View cancellation instructions at [redacted]. If you cancel after your subscription renewal date, you will not receive a refund for any amounts that have been charged."
We appreciate your patience and assure you that the refunds have been processed.
Please do not hesitate to contact us if you have any questions, comments, or concerns.
Initial Business Response /* (1000, 5, 2014/12/23) */
To whom it may concern,
Our records show that the [redacted]'s request has been satisfied through the Grammarly helpdesk..
Please do not hesitate to contact us with any questions or comments you might have.
Best regards,
The...
Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/08/29) */
To whom it may concern,
The customer's other account registered with Grammarly, benh[redacted]@gmail.com vs. [redacted].co, has been cancelled by the customer support representative.
The customer confirmed and thanked for clarifying the...
issue.
Please do not hesitate to contact us if you have any other questions or requests.
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/01/24) */
To whom it may concern,
We have conducted an internal investigation of this dispute case and located the transaction in question.
The buyer contacted us on Jan 23, and the [redacted] service representative issued a full refund of...
139.95 USD. The [redacted] was confused by our pricing.
Currently, we offer the following rates:
Monthly Subscription — $29.95/month
Quarterly Subscription — $59.95/three months (billed as one payment)
Annual Subscription — $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge.
The [redacted]'s credit card ending in 1036 has been credited in full.
Before submitting the payment, the buyer accepted electronic Terms of Service, thus entering into a legally binding contract with our company.
Sincerely,
Loss Prevention Team
Grammarly, Inc.
Final Consumer Response /* (2000, 7, 2014/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/02/12) */
To whom it may concern,
Currently, we offer the following rates:
Monthly Subscription — $29.95/month
Quarterly Subscription — $59.95/three months (billed as one payment)
Annual Subscription — $139.95/one year (billed as
one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one chargePlease see our billing policy for details at http://www.grammarly.com/terms.php#billing
Our records show that your subscription was cancelled on the 8th day, after the 7-day free trial
We have reviewed your account history and activity after the payment and, as an exception, refunded the paymentPlease note that it may take up to days for the refund to appear on your statement
Your payment has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms.php#billing
Please feel free to contact us with any questions or comments you might have
Best regards,
Grammarly Team
Final Consumer Response /* (2000, 7, 2014/02/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will except this as long as I receive a full refund in my account within daysI would like for this case to stay open until I receive a full refund in my account
Initial Business Response /* (1000, 8, 2014/12/22) */
To whom it may concern,
Our records show that the customer's request has been satisfied through the Grammarly helpdesk already
Please feel free to contact me with any questions or comments you might have
Best regards,
The
Grammarly Team
Initial Business Response /* (1000, 5, 2015/01/16) */
To whom it may concern,
Our records show that the payment has already been refunded
The paid ***@naver.com account has been cancelled, the free account ***@gmail.com has been deleted
Please feel free to contact us
with any questions or concerns you may have
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 6, 2014/10/01) */
To whom it may concern,
The annual charge of $is clearly stated and displayed on the website on the home page under the Pricing link: http://www.grammarly.com/pricing, as well as on the payment page while subscribing, as well as
in the user management panel after subscribing for the trial, and in the email communicationsThe charge was also authorized as the customer agreed to the terms of service and license agreement; the customer didn't cancel the trial
The customer has had the ability to use the service free of charge, which was provided by Penn State University, and still can do so with ***@psu.edu
We are sorry for the confusion and confirm that the issue has been already handled by our *** service representative through our help desk
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 8, 2014/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/05/05) */
To whom it may concern,
Our records show the the complaint/request was handled through the customer support on May 5, 2014, to the customer's satisfaction
Please let us know if you have additional questions
Sincerely,
The
Grammarly Team
Initial Consumer Rebuttal /* (2000, 8, 2014/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue was handled through customer support email
Initial Business Response /* (1000, 5, 2015/02/10) */
To whom it may concern,
Our records show that the ***'s request has been satisfied via the Grammarly helpdesk
Please let us know if you have further questions or requests
Sincerely,
The Grammarly Team
Initial
Consumer Rebuttal /* (2000, 7, 2015/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did accept the response from GrammarlyThey did give a full refund after I had to submit the complain to Revdex.com
Initial Business Response /* (1000, 9, 2014/12/16) */
To whom it may concern,
When the customer subscribed to our service, the customer agreed to our Terms Of Service and License Agreement, which states that you will be billed if you do not cancel before the free trial expires without a
refundWe give days to test drive our service without a paymentAsking users to agree to a Terms Of Service and License Agreement upon siis a standard industry practice on websites such as Grammarly
However, we highly value every Grammarly customer, so we will refund your initial payment as a gesture of goodwillPlease look for the refund to appear on your credit card within the next business days (depending on your bank)
We hope you will consider Grammarly again in the future
The Grammarly Team
Final Consumer Response /* (2000, 6, 2014/05/11) */
The company contacted me and resolved the issue to my satisfaction
Initial Business Response /* (1000, 5, 2014/10/21) */
To whom it may concern,
Our records show that the customer has already contacted the customer service and received a refund for the payment earlier on Oct
There has been only one payment for one account associated with
***@outlook.comThe other two registered emails were unpaid accounts
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/04/01) */
To whom it may concern,
We have conducted an internal investigation of this case and located the transaction in question. We could not trace any correspondence between our representatives and the buyer, indicating that the buyer did...
not attempt to resolve this issue with our side directly.
Our records show that the cancellation of the buyer's subscription was done at 5:16 PM (Pacific), from California, using Mac OS X machine, on March 22, 2014. The 7-day free trial began on Mar 14, 2014. The subscription was cancelled on the 8th day, after the 7-day free trial had expired, resulting in the credit card charge, and hence, indicating their satisfaction with the product.
The buyer has agreed with our Billing Policy that includes the following:
"Free trial
Grammarly may offer a free trial membership from time to time. If you accept such an offer, no charges will be applied to your account until the end of the trial period. If you do not wish to be charged, you must cancel the Services before the end of the trial period. Grammarly will not refund any fees that have accrued to your account(s) after the free trial period. If you cancel the Services before the end of the trial period, all your rights to any remaining free trial period will be waived and you will not be eligible to participate in any further trials.
Termination and Refund Policy
This Agreement shall continue until you cancel your subscription or until terminated by Grammarly. You may cancel your subscription at any time. View cancellation instructions at http://[redacted].grammarly.com/entries/XXXXXX-how-do-i-cancel-my-subscription"<...⇄ /> As a one-time courtesy, we refunded the payment in full and cancelled the buyer's subscription as requested.
Before submitting the payment, the buyer accepted electronic Terms of Service, thus entering into a legally binding contract with our company.
Sincerely,
The Grammarly Team
Grammarly, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.
Initial Business Response /* (1000, 5, 2015/05/07) */
To whom it may concern,
Our records show that the subscription associated with [redacted]@gmail.com has been active. We cancelled the subscription and refunded two payments of 2014 and 2015 on May 7.
The payment has been processed...
according to the subscription plan that had chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing
Best regards,
The Grammarly Team
Final Consumer Response /* (2000, 8, 2014/10/20) */
Grammarly has already refunded my money. This issue was resolved immediately. Thanks a lot!
Initial Business Response /* (1000, 5, 2015/08/14) */
To whom it may concern,
We were able to locate the transaction in question by the [redacted]'s full name. It appears the account has been mistyped: [redacted]@comast.net
Full refund has been issued on Aug 15, 2015. It may take up to 10...
business days to show up on your card statement.
We were unable to locate any [redacted] email from [redacted]@comcast.net. You can reach Grammarly's 24/7 [redacted] service at http://[redacted].grammarly.com
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund but wished someone would have just helped me. I liked the program and really wished to keep it. I just wanted to get logged in. While it does appear to be an easy fix because of a typo, it would have been nice to have someone just help me. I'm quite surprised to hear that no one received my request. Again, I wished to have kept the service rather than a refund but do appreciate the refund. Thank you.
Initial Business Response /* (1000, 5, 2014/05/15) */
See attached
To whom it may concern,
We were able to locate the correspondence between the buyer ([redacted]) and our representatives. Our records show that the buyer filed a chargeback, and the bank settled it in favor of the...
seller. The payment cannot be refunded for two reasons: 1) technical limitation the buyer filed a chargeback and the payment became non-refundable (please see the screenshot attached); 2) per our Terms of Service and License Agreement, the payment cannot be refunded: "You may cancel your subscription at any time. All Fees paid or accrued in connection with any Service are non-refundable. Except as may be expressly set forth herein, Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term."
The user has full control over the account management and cancellation process. Had the buyer contacted Grammarly support without filing the dispute, we would have been able to refund the charge.
Please contact us with any questions or concerns you might have. We hope to serve you again in the future.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (3000, 7, 2014/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not accepting this response. This is what happened. At first, as with any dispute, the credit card company that was charged the $95.45 gave us a credit, then they investigated and finally they removed this credit and charged us back the $95.45. The Am. Exp. credit card placed the $95.45 charge back on our account, but we would still like to get that credited back from Grammarly. As we said before , we just discovered the charge a few days after our account was billed, and as soon as we realized, we tried to cancel the service and get our money back. This is a recurring charge, that has been paid by us since 2010 ($95.45 x 4 years= $381.18). Even though it is our fault that we forgot that we were being billed, the company should have no problem giving us the $95.45 that we just paid. We really should be asking for the whole thing ($381.18)! The account has never been used since 2010. I would think they would want happy customers rather than unhappy ones that could tell other people! I have a copy of the letter from our credit card that's removing the credit. I can submit it if you let me know how to do it. Thanks!
Final Business Response /* (4000, 12, 2014/05/30) */
Update.
Grammarly used the PayPal Send Money option to refund the old payment.
Final Consumer Response /* (2000, 14, 2014/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accepted the refund payment for the yearly fee so we are satisfied.
Initial Business Response /* (1000, 5, 2014/08/29) */
To whom it may concern,
Our records show that the customer had multiple accounts registered with Grammarly. The [redacted] tried to access a non-paid account initially. The prepaid account was associated with ally[redacted]@verizon.[redacted], and...
the customer received our responses together with a refund earlier on Aug 26 and a one more confirmation on Aug 27, 2014. The customer must have missed our first response confirming the refund on Aug 26.
Please feel free to contact us if you have any other questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/16) */
To whom it may concern,
Our records show that the request has been previously addressed through the Grammarly [redacted] helpdesk.
Sincerely,
The Grammarly Team
To whom it may concern,
Per your request, your subscription associated with the email, [redacted], has been canceled and ten renewal payments starting February 2016 have been refunded, as an exception to our ToS [redacted]). Please note that it may take up to 10...
days for the refund to appear on your credit card statement unless you paid with PayPal.
For your reference, here is an excerpt from our Terms of Service and License Agreement:
“Except as may be expressly set forth herein, all Fees paid or accrued in connection with any Services are non-refundable, and Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term.”
“This Agreement shall continue until you cancel your subscription or until terminated by Grammarly. You may cancel your subscription at any time. View cancellation instructions at [redacted]. If you cancel after your subscription renewal date, you will not receive a refund for any amounts that have been charged."
We appreciate your patience and assure you that the refunds have been processed.
Please do not hesitate to contact us if you have any questions, comments, or concerns.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/12/23) */
To whom it may concern,
Our records show that the [redacted]'s request has been satisfied through the Grammarly helpdesk..
Please do not hesitate to contact us with any questions or comments you might have.
Best regards,
The...
Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/08/29) */
To whom it may concern,
The customer's other account registered with Grammarly, benh[redacted]@gmail.com vs. [redacted].co, has been cancelled by the customer support representative.
The customer confirmed and thanked for clarifying the...
issue.
Please do not hesitate to contact us if you have any other questions or requests.
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/01/24) */
To whom it may concern,
We have conducted an internal investigation of this dispute case and located the transaction in question.
The buyer contacted us on Jan 23, and the [redacted] service representative issued a full refund of...
139.95 USD. The [redacted] was confused by our pricing.
Currently, we offer the following rates:
Monthly Subscription — $29.95/month
Quarterly Subscription — $59.95/three months (billed as one payment)
Annual Subscription — $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge.
The [redacted]'s credit card ending in 1036 has been credited in full.
Before submitting the payment, the buyer accepted electronic Terms of Service, thus entering into a legally binding contract with our company.
Sincerely,
Loss Prevention Team
Grammarly, Inc.
Final Consumer Response /* (2000, 7, 2014/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)