Initial Business Response /* (1000, 5, 2014/11/26) */
To whom it may concern,
We note from our records that the customer's request for cancellation and refund of their second subscription has been already addressed via the Grammarly helpdesk earlier today.
Please let us know if you...
have additional questions or requests.
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did issue a refund.
Initial Business Response /* (1000, 5, 2014/03/12) */
To whom it may concern,
Thanks for your message. When the buyer subscribed to our service, the buyer agreed to our Terms Of Service and License Agreement, which states that you will be billed if you do not cancel before the free trial...
expires. Asking users to agree to a Terms Of Service and License Agreement upon sign-up is a standard industry practice on websites such as Grammarly.
However, we highly value every Grammarly customer, and refunded the payment in PayPal in full.
The subscription associated with [redacted]@hotmail.com has been cancelled.
Please let us know if you have any additional questions, comments or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/05/26) */
To whom it may concern,
The subscription associated with the email [redacted]@hotmail.co.uk has been cancelled after the 7-day trial had expired. As a courtesy, we refunded the payment to the customer's PayPal account. The payment...
has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://[redacted]
Please feel free to contact us with any questions or comments you might have.
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 6, 2014/11/25) */
To whom it may concern,
We note from our records that the issue has been addressed via the Grammarly helpdesk and the matter resolved.
Please do not hesitate to contact us if you have any additional questions or...
concerns.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/25) */
Initial Business Response /* (1000, 5, 2016/01/22) */
To whom it may concern,
Our records show that the PayPal e-check payment was reversed by PayPal to credit the [redacted]'s account on January 20, 2016.
Please accept our apologies for the delayed response via...
[redacted].grammarly.com.
Please let us know if you have any other questions, comments, or requests.
Sincerely,
The Grammarly Team
Complaint: [redacted]I am rejecting this response because: according to an email on September 20th, at 5:33 AM Grammerly stated that there was an account created [redacted] So now we are up to two fraudulent accounts that I never signed up for. Clearly their security is compromised. I do not even have that email address. I still have not seen any documentation that my financial information is deleted. I want to be sure this will not happen again. Sincerely,[redacted]
Initial Business Response /* (1000, 10, 2014/12/05) */
To whom it may concern,
We're sorry, your card has been declined. Please try another method of payment.
Unfortunately, there is nothing we can do to make the payment go through.
Sincerely,
The Grammarly Team
Business Response /* (1000, 5, 2014/03/23) */
To whom it may concern,
The buyer contacted Grammarly customer service on March 20, 2014, and received a response within 2 hours. Grammarly customer service strives to respond to inquiries within 12 hours, as was indicated to the buyer in our...
confirmation of the ticket received email.
Grammarly voided the pending payment, canceling the payment and the subscription upon request, without hassle, and promptly.
Currently, we offer the following rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge.
Please let us know if you have any questions, comments, or requests.
The Grammarly Team
Consumer Response /* (2000, 7, 2014/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did in fact cancel the subscription without any hassle. I was informed that this would never happen unless contacting the Revdex.com, however this proved to be incorrect as I was given confirmation today that my money was not taken out of my account. I would like to close this complaint.
Initial Business Response /* (1000, 5, 2014/05/09) */
To whom it may concern,
Our records show that the customer received a full refund through PayPal on May 6. The [redacted] representative got back within 10 hours of the request receipt, confirming the refund.
Sincerely,
The...
Initial Business Response /* (1000, 5, 2014/02/24) */
To whom it may concern,
The payment was refunded in full and the subscription cancelled.The miscommunication and late responses happened because of staff changes, and we apologize for the wait.
Please feel free to reach out if you...
have any questions, comments or requests.
Sincerely,
Grammarly team
Initial Business Response /* (1000, 5, 2014/10/21) */
To whom it may concern,
Our records show that the [redacted]'s request has been satisfied; the payment was refunded in full; an account with a misspelled email located, [redacted]@yahoo.com being misspelled as...
[redacted]@yahoo.com.
Please let us know if you have any other questions or comments.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company in question has refunded my money in full so I am satisfied. I will like the case closed. Thank you.
Initial Business Response /* (1000, 5, 2014/09/19) */
To whom it may concern,
Our records show that the customer's request has been already satisfied through Grammarly helpdesk.
Please feel free to contact us with any questions or comments you might have.
Initial Business Response /* (1000, 5, 2014/07/04) */
To whom it may concern,
Our records show that the request has been satisfied on July 4, 2014, through the customer service help desk.
"Dear [redacted],
Thanks for your reply.
There was an annual subscription created on June 28,...
2014 under the name "jacuqleny",
e-mail address: [redacted]@bellsouth.net, with $139.95 charged to the Credit Card (Visa) [redacted]9847.
If this was fraudulently created, I suggest you contact your credit card issuer to investigate what to do in the case of identity theft.
I have cancelled and blocked this account and REFUNDED the payment.
Please note that it may take up to 10 days for the refund to appear on your statement.
Please do not hesitate to contact us if you have any questions, comments, or concerns.
Best wishes,
[redacted]
Please let us know in case of any questions or requests.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To whom it may concern,
Our records show that the customer's refund request has been addressed via Grammarly Support, resulting in a full refund of the annual renewal payment for the Annual Grammarly Subscription.
We appreciate your patience and assure you that the refund has been...
processed. Please do not hesitate to contact us if you have any questions, comments, or concerns.
Kind regards,
The Grammarly Team
Final Consumer Response /* (2000, 6, 2014/10/05) */
I have contacted Grammarly, and the customer services have explained to me the why I was charged with the fees. Please retract this complain case #XXXXXXXX because the customer services from Grammarly has clarify why the charge had been...
Initial Business Response /* (1000, 9, 2014/05/27) */
To whom it may concern,
Our records show that Ms. [redacted]'s request was satisfied on May 10, 2014, on the same day of the email request.
The customer thanked for the prompt response and resolution. The case is now resolved.
Best...
To whom it may concern,
Thank you for contacting Grammarly.
We apologize for any confusion that the recent change you contacted us about has caused.Grammarly uses a third-party PCI-compliant credit card processor to handle payment processing and keep billing information up...
to date. If you are seeing charges on a new card that you haven't added to your Grammarly account, your financial institution has automatically updated this information for us to attempt the transaction. Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. Such programs are the Visa® Account Updater and MasterCard® Automatic Billing Updater programs. American Express® has a recurring billing program similar to the Visa Account Updater and MasterCard Automatic Billing Updater programs. This program requires no action on our part.If you have any concerns about this process and would like to verify your issuing bank's participation in the programs, please contact your credit card company.I hope this clarifies the matter. As a courtesy, we have refunded your payment.Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2015/02/18) */
To whom it may concern,
The [redacted] associated with email: [redacted]@yahoo.com has not contacted the Grammarly [redacted] at [redacted]@grammarly.com to request a refund. We offer a 7-day money-back guarantee no questions ask. Simply send...
an email to the Grammarly [redacted] team.
The payment has been refunded. Please note that it may take up to 10 days for the refund to appear on your statement.
(The payment has been processed according to the subscription plan chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing)
Please feel free to contact me with any questions or comments you might have.
Best regards,
Tha Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2015/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
February 19, 2015
I accept the terms to have my $139.95 to be redeposited back into my online banking account.
However, I had to create a Grammarly Member password ** order to get into their "[redacted]@grammarly.com" website.
[redacted] was cc:[redacted]@bbemail.org in that email to [redacted]@grammarly.com. in which I requested my $139.95 refund.
Thank you [redacted], Revdex.com for your help.
[redacted]
Initial Business Response /* (1000, 5, 2014/11/25) */
To whom it may concern,
We note from our records that the customer's request has already been addressed through the Grammarly helpdesk.
Please note:
To ensure that our users are aware of the cost savings of an annual...
subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge.
Currently, we offer the following rates (http://www.grammarly.com/pricing):
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
Please feel free to contact us if you have any other comments, questions or requests.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They gave me my refund. I want them to not charge people by the year but by the month. Thank you.
Initial Business Response /* (1000, 5, 2014/11/26) */
To whom it may concern,
We note from our records that the customer's request for cancellation and refund of their second subscription has been already addressed via the Grammarly helpdesk earlier today.
Please let us know if you...
have additional questions or requests.
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did issue a refund.
Initial Business Response /* (1000, 5, 2014/03/12) */
To whom it may concern,
Thanks for your message. When the buyer subscribed to our service, the buyer agreed to our Terms Of Service and License Agreement, which states that you will be billed if you do not cancel before the free trial...
expires. Asking users to agree to a Terms Of Service and License Agreement upon sign-up is a standard industry practice on websites such as Grammarly.
However, we highly value every Grammarly customer, and refunded the payment in PayPal in full.
The subscription associated with [redacted]@hotmail.com has been cancelled.
Please let us know if you have any additional questions, comments or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/05/26) */
To whom it may concern,
The subscription associated with the email [redacted]@hotmail.co.uk has been cancelled after the 7-day trial had expired. As a courtesy, we refunded the payment to the customer's PayPal account. The payment...
has been processed according to the subscription plan you had chosen and the Grammarly Billing Policy and Terms of Service: http://[redacted]
Please feel free to contact us with any questions or comments you might have.
Best regards,
The Grammarly Team
Initial Business Response /* (1000, 6, 2014/11/25) */
To whom it may concern,
We note from our records that the issue has been addressed via the Grammarly helpdesk and the matter resolved.
Please do not hesitate to contact us if you have any additional questions or...
concerns.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/25) */
Initial Business Response /* (1000, 5, 2016/01/22) */
To whom it may concern,
Our records show that the PayPal e-check payment was reversed by PayPal to credit the [redacted]'s account on January 20, 2016.
Please accept our apologies for the delayed response via...
[redacted].grammarly.com.
Please let us know if you have any other questions, comments, or requests.
Sincerely,
The Grammarly Team
Complaint: [redacted]I am rejecting this response because: according to an email on September 20th, at 5:33 AM Grammerly stated that there was an account created [redacted] So now we are up to two fraudulent accounts that I never signed up for. Clearly their security is compromised. I do not even have that email address. I still have not seen any documentation that my financial information is deleted. I want to be sure this will not happen again. Sincerely,[redacted]
Initial Business Response /* (1000, 10, 2014/12/05) */
To whom it may concern,
We're sorry, your card has been declined. Please try another method of payment.
Unfortunately, there is nothing we can do to make the payment go through.
Sincerely,
The Grammarly Team
Business Response /* (1000, 5, 2014/03/23) */
To whom it may concern,
The buyer contacted Grammarly customer service on March 20, 2014, and received a response within 2 hours. Grammarly customer service strives to respond to inquiries within 12 hours, as was indicated to the buyer in our...
confirmation of the ticket received email.
Grammarly voided the pending payment, canceling the payment and the subscription upon request, without hassle, and promptly.
Currently, we offer the following rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge.
Please let us know if you have any questions, comments, or requests.
The Grammarly Team
Consumer Response /* (2000, 7, 2014/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did in fact cancel the subscription without any hassle. I was informed that this would never happen unless contacting the Revdex.com, however this proved to be incorrect as I was given confirmation today that my money was not taken out of my account. I would like to close this complaint.
Initial Business Response /* (1000, 5, 2014/05/09) */
To whom it may concern,
Our records show that the customer received a full refund through PayPal on May 6. The [redacted] representative got back within 10 hours of the request receipt, confirming the refund.
Sincerely,
The...
Grammarly Team
Initial Business Response /* (1000, 5, 2014/02/24) */
To whom it may concern,
The payment was refunded in full and the subscription cancelled.The miscommunication and late responses happened because of staff changes, and we apologize for the wait.
Please feel free to reach out if you...
have any questions, comments or requests.
Sincerely,
Grammarly team
Initial Business Response /* (1000, 5, 2014/10/21) */
To whom it may concern,
Our records show that the [redacted]'s request has been satisfied; the payment was refunded in full; an account with a misspelled email located, [redacted]@yahoo.com being misspelled as...
[redacted]@yahoo.com.
Please let us know if you have any other questions or comments.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company in question has refunded my money in full so I am satisfied. I will like the case closed. Thank you.
Initial Business Response /* (1000, 5, 2014/09/19) */
To whom it may concern,
Our records show that the customer's request has been already satisfied through Grammarly helpdesk.
Please feel free to contact us with any questions or comments you might have.
Initial Business Response /* (1000, 5, 2014/07/04) */
To whom it may concern,
Our records show that the request has been satisfied on July 4, 2014, through the customer service help desk.
"Dear [redacted],
Thanks for your reply.
There was an annual subscription created on June 28,...
2014 under the name "jacuqleny",
e-mail address: [redacted]@bellsouth.net, with $139.95 charged to the Credit Card (Visa) [redacted]9847.
If this was fraudulently created, I suggest you contact your credit card issuer to investigate what to do in the case of identity theft.
I have cancelled and blocked this account and REFUNDED the payment.
Please note that it may take up to 10 days for the refund to appear on your statement.
Please do not hesitate to contact us if you have any questions, comments, or concerns.
Best wishes,
[redacted]
Please let us know in case of any questions or requests.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To whom it may concern,
Our records show that the customer's refund request has been addressed via Grammarly Support, resulting in a full refund of the annual renewal payment for the Annual Grammarly Subscription.
We appreciate your patience and assure you that the refund has been...
processed. Please do not hesitate to contact us if you have any questions, comments, or concerns.
Kind regards,
The Grammarly Team
Final Consumer Response /* (2000, 6, 2014/10/05) */
I have contacted Grammarly, and the customer services have explained to me the why I was charged with the fees. Please retract this complain case #XXXXXXXX because the customer services from Grammarly has clarify why the charge had been...
applied.
Initial Business Response /* (1000, 9, 2014/05/27) */
To whom it may concern,
Our records show that Ms. [redacted]'s request was satisfied on May 10, 2014, on the same day of the email request.
The customer thanked for the prompt response and resolution. The case is now resolved.
Best...
regards,
The Grammarly Team
To whom it may concern,
Thank you for contacting Grammarly.
We apologize for any confusion that the recent change you contacted us about has caused.Grammarly uses a third-party PCI-compliant credit card processor to handle payment processing and keep billing information up...
to date. If you are seeing charges on a new card that you haven't added to your Grammarly account, your financial institution has automatically updated this information for us to attempt the transaction. Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. Such programs are the Visa® Account Updater and MasterCard® Automatic Billing Updater programs. American Express® has a recurring billing program similar to the Visa Account Updater and MasterCard Automatic Billing Updater programs. This program requires no action on our part.If you have any concerns about this process and would like to verify your issuing bank's participation in the programs, please contact your credit card company.I hope this clarifies the matter. As a courtesy, we have refunded your payment.Best regards,
The Grammarly Team
Initial Business Response /* (1000, 5, 2015/02/18) */
To whom it may concern,
The [redacted] associated with email: [redacted]@yahoo.com has not contacted the Grammarly [redacted] at [redacted]@grammarly.com to request a refund. We offer a 7-day money-back guarantee no questions ask. Simply send...
an email to the Grammarly [redacted] team.
The payment has been refunded. Please note that it may take up to 10 days for the refund to appear on your statement.
(The payment has been processed according to the subscription plan chosen and the Grammarly Billing Policy and Terms of Service: http://www.grammarly.com/terms#billing)
Please feel free to contact me with any questions or comments you might have.
Best regards,
Tha Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2015/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
February 19, 2015
I accept the terms to have my $139.95 to be redeposited back into my online banking account.
However, I had to create a Grammarly Member password ** order to get into their "[redacted]@grammarly.com" website.
[redacted] was cc:[redacted]@bbemail.org in that email to [redacted]@grammarly.com. in which I requested my $139.95 refund.
Thank you [redacted], Revdex.com for your help.
[redacted]
Initial Business Response /* (1000, 5, 2014/11/25) */
To whom it may concern,
We note from our records that the customer's request has already been addressed through the Grammarly helpdesk.
Please note:
To ensure that our users are aware of the cost savings of an annual...
subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge.
Currently, we offer the following rates (http://www.grammarly.com/pricing):
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one payment)
Please feel free to contact us if you have any other comments, questions or requests.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They gave me my refund. I want them to not charge people by the year but by the month. Thank you.
Final Consumer Response /* (2000, 6, 2014/09/13) */
They said, so we will refund your initial payment as a gesture of goodwill.