Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if in fact, I received a full refund as they state in their message.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/07/10) */
To whom it may concern,
Our records show that the customer's request was satisfied through the customer service team with a full refund (or voiding) of the payment. The customer didn't cancel the trial subscription which resulted in a...
credit card charge initially.
Here's an excerpt from our ToS and billing policy agreement: "This Agreement shall continue until you cancel your subscription or until terminated by Grammarly. You may cancel your subscription at any time. All Fees paid or accrued in connection with any Service are non-refundable. Except as may be expressly set forth herein, Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term."
Please do not hesitate to contact us with any questions or requests you might have.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/07/14) */
Initial Business Response /* (1000, 5, 2014/11/28) */
To whom it may concern,
We note from our records that the Consumer's request has been addressed through the Grammarly support helpdesk and the issue has been resolved.
Please feel free to contact us with any additional questions or...
requests you might have.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 6, 2014/11/28) */
Initial Business Response /* (1000, 5, 2014/11/25) */
To whom it may concern,
Currently, we offer the following rates (http://www.grammarly.com/pricing):
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription ...
$139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge. Please see our billing policy for details at http://www.grammarly.com/terms#billing
As an exception, a prorated refund has been issued to the customer in order to provide one month of full access to the consumer on Nov 21.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the prompt response.
To whom it may concern,
The cardholder contacted Grammarly Customer Support, and on Apr 14, Grammarly's customer support representative made an exception and refunded 6 payments of $59.95, totalling $359.7 for their second account they created with Grammarly to the VISA card ending in...
[redacted].
Please let us know if you have additional questions or comments.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/11/06) */
To whom it may concern,
Our records show that the customer's request has been already satisfied the the Grammarly support helpdesk.
Please feel free to contact me with any questions or comments you might have.
Best regards,
The...
Final Consumer Response /* (2000, 7, 2014/10/18) */
Resolved. They already cancelled my subscription. So far they haven't charge me anything so I think this case is already resolved. Thank you.
Initial Business Response /* (1000, 8, 2014/05/26) */
To whom it may concern,
The customer's complaint was handled through Grammarly helpdesk on May 8, 2014. The payment was voided/refunded.
Please feel free to contact us with any questions or comments you might...
Initial Business Response /* (1000, 5, 2015/04/29) */
To whom it may concern,
Grammarly offers the 7-day money back guarantee policy to NEW CUSTOMERS only.
The [redacted] renewed the subscription on April 24 selecting the annual plan.
For your reference, here is an excerpt from our...
Terms of Service and License Agreement:
"Your subscription includes a 7-day money back guarantee. If you are dissatisfied with your subscription for any reason, you can receive a full refund of the subscription fees you paid if you cancel your subscription within 7 days of activation. Please email refund requests to [redacted]@grammarly.com. This money back guarantee applies only to new users and does not apply to users that breach any term or condition of this Agreement."
Please be advised that we refunded the payment as a gesture of good will. We hope that the terms of subscription and refund policy have been clarified. Please contact us with any questions or concerns you might have. We hope to serve you again in the future.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not a [redacted] at the time I purchased the annual plan, so I was a new [redacted]. I never breached any terms or conditions. Grammarly did refund me after I filed a claim with Paypal.
Initial Business Response /* (1000, 5, 2015/01/02) */
To whom it may concern,
Our records show that the customer's request has been satisfied through Grammarly helpdesk.
Please let us know if you have additional questions or requests.
Best regards,
The Grammarly Team
To whom it may concern,
Our records show that the customer's complaint has been already addressed via Grammarly helpdesk. The seven payments made for the second account created on Feb-27-2015, [redacted], were refunded in full on Sep 20. Please note that it may take up to 10 days for...
the refund to appear on your credit card statement.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/09/19) */
To whom it may concern,
We note from our records that the customer's request was satisfied and the payment has been refunded. The customer signed up for the 7-day free trial on Sep 10. The charge applied on Sep 17, at 17:11 UTC,...
exactly after when the 7-day trial expired.
The customer has been notified and should received the funds soon.
Please let us know if you have any other questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/08/06) */
To whom it may concern,
Our records show that the customer's request has been already handled through Grammarly [redacted] and the payment has been voided. If you review your updated credit card statement, there will be no settled payment...
for Grammarly.
Please let us know if you have any other comments or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/03/21) */
To whom it may concern,
We have conducted an internal investigation of this dispute case and located the transaction in question. The buyer contacted our customer service, resulting in a full refund made on March 21, 2014.
The...
buyer, [redacted]@gmail.com, has created a 7-day free trial account on Grammarly.com on March 12, 2014. Our records show that the account was cancelled past 7-day free trial period, on Mar 20, resulting in the credit card charge.
The buyer has agreed with our Billing Policy that includes the following:
"Continuous membership
To ensure uninterrupted service, all subscriptions to Grammarly are renewed automatically. You hereby authorize Grammarly to charge subscription Fees for the renewal period to the credit card or PayPalTM account on file. All subscriptions are renewed at the subscription level(s) in effect at the time the then-current subscription term ends. You may cancel the subscription at any time by following the "View cancellation instructions" link below.
Free trial
Grammarly may offer a free trial membership from time to time. If you accept such an offer, no charges will be applied to your account until the end of the trial period. If you do not wish to be charged, you must cancel the Services before the end of the trial period. Grammarly will not refund any fees that have accrued to your account(s) after the free trial period. If you cancel the Services before the end of the trial period, all your rights to any remaining free trial period will be waived and you will not be eligible to participate in any further trials.
Termination and Refund Policy
This Agreement shall continue until you cancel your subscription or until terminated by Grammarly. You may cancel your subscription at any time. View cancellation instructions at http://support.grammarly.com/entries/XXXXXX-how-do-i-cancel-my-subscription"
The cardholder's subscription was cancelled and the payment refunded in full.
Please do not hesitate to contact us if you have any further questions or requests.
Sincerely,
The Grammarly Team
Tel: (XXX) XXX-XXXX
Final Consumer Response /* (2000, 7, 2014/03/26) */
Just wanted to inform you that after talking with the company I finally was able to get them to refund my money back.
Initial Business Response /* (1000, 5, 2014/12/01) */
To whom it may concern,
Our records show that the customer's request has been satisfied through the Grammarly Helpdesk earlier. The consumer has had two email addresses registered with Grammarly and inadvertently used the wrong...
login.
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/01) */
This matter has been resolved by the merchant.
Initial Business Response /* (1000, 5, 2014/11/06) */
To whom it may concern,
Currently, we offer the following rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one...
payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge. Please see our billing policy for details at http://www.grammarly.com/terms#billing
As an exception, the payment has been refunded in full. The customer has been notified.
Please feel free to contact me with any questions or comments you might have.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/11/17) */
To whom it may concern,
Our records show that the customer's request was addressed through the Grammarly Helpdesk within 4 hours of receipt with a full refund.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/02/24) */
To whom it may concern:
We contacted [redacted] as part of one of our blogger outreach campaigns in the hopes of being able to sponsor her blog. The amount that we offer varies by blog and depends on a number of qualitative and...
quantitative metrics. A mistake was made when calculating [redacted]'s offer, and she ended up receiving an offer that was much higher than what we had intended to give her. In response to her complaint, we have given her the full amount of $300 in Amazon gift cards, as evidenced by the attached screenshot.
Please let [redacted] or Grammarly support know if you have any questions, comments, or concerns.
Sincerely,
Grammarly.com team
Final Consumer Response /* (2000, 7, 2014/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They corrected the issue and honored their offer. Thank you.
To whom it may concern,
Thank you for your updated message.
Please refer to our FAQ page at [redacted] that includes the following:
"If you are seeing charges on a new card that you haven't added to your Grammarly account, your financial institution has automatically updated this information as a courtesy. Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. If you have any concerns about this process, please contact your financial institution."
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if in fact, I received a full refund as they state in their message.Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/07/10) */
To whom it may concern,
Our records show that the customer's request was satisfied through the customer service team with a full refund (or voiding) of the payment. The customer didn't cancel the trial subscription which resulted in a...
credit card charge initially.
Here's an excerpt from our ToS and billing policy agreement: "This Agreement shall continue until you cancel your subscription or until terminated by Grammarly. You may cancel your subscription at any time. All Fees paid or accrued in connection with any Service are non-refundable. Except as may be expressly set forth herein, Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term."
Please do not hesitate to contact us with any questions or requests you might have.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/07/14) */
Initial Business Response /* (1000, 5, 2014/11/28) */
To whom it may concern,
We note from our records that the Consumer's request has been addressed through the Grammarly support helpdesk and the issue has been resolved.
Please feel free to contact us with any additional questions or...
requests you might have.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 6, 2014/11/28) */
Initial Business Response /* (1000, 5, 2014/11/25) */
To whom it may concern,
Currently, we offer the following rates (http://www.grammarly.com/pricing):
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription ...
$139.95/one year (billed as one payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge. Please see our billing policy for details at http://www.grammarly.com/terms#billing
As an exception, a prorated refund has been issued to the customer in order to provide one month of full access to the consumer on Nov 21.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the prompt response.
To whom it may concern,
The cardholder contacted Grammarly Customer Support, and on Apr 14, Grammarly's customer support representative made an exception and refunded 6 payments of $59.95, totalling $359.7 for their second account they created with Grammarly to the VISA card ending in...
[redacted].
Please let us know if you have additional questions or comments.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/11/06) */
To whom it may concern,
Our records show that the customer's request has been already satisfied the the Grammarly support helpdesk.
Please feel free to contact me with any questions or comments you might have.
Best regards,
The...
Grammarly Team
Final Consumer Response /* (2000, 7, 2014/10/18) */
Resolved. They already cancelled my subscription. So far they haven't charge me anything so I think this case is already resolved. Thank you.
Final Consumer Response /* (2000, 6, 2014/12/16) */
Grammarly has provided me with a refund
Initial Business Response /* (1000, 8, 2014/05/26) */
To whom it may concern,
The customer's complaint was handled through Grammarly helpdesk on May 8, 2014. The payment was voided/refunded.
Please feel free to contact us with any questions or comments you might...
have.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2015/04/29) */
To whom it may concern,
Grammarly offers the 7-day money back guarantee policy to NEW CUSTOMERS only.
The [redacted] renewed the subscription on April 24 selecting the annual plan.
For your reference, here is an excerpt from our...
Terms of Service and License Agreement:
"Your subscription includes a 7-day money back guarantee. If you are dissatisfied with your subscription for any reason, you can receive a full refund of the subscription fees you paid if you cancel your subscription within 7 days of activation. Please email refund requests to [redacted]@grammarly.com. This money back guarantee applies only to new users and does not apply to users that breach any term or condition of this Agreement."
Please be advised that we refunded the payment as a gesture of good will. We hope that the terms of subscription and refund policy have been clarified. Please contact us with any questions or concerns you might have. We hope to serve you again in the future.
Sincerely,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not a [redacted] at the time I purchased the annual plan, so I was a new [redacted]. I never breached any terms or conditions. Grammarly did refund me after I filed a claim with Paypal.
Initial Business Response /* (1000, 5, 2015/01/02) */
To whom it may concern,
Our records show that the customer's request has been satisfied through Grammarly helpdesk.
Please let us know if you have additional questions or requests.
Best regards,
The Grammarly Team
To whom it may concern,
Our records show that the customer's complaint has been already addressed via Grammarly helpdesk. The seven payments made for the second account created on Feb-27-2015, [redacted], were refunded in full on Sep 20. Please note that it may take up to 10 days for...
the refund to appear on your credit card statement.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/09/19) */
To whom it may concern,
We note from our records that the customer's request was satisfied and the payment has been refunded. The customer signed up for the 7-day free trial on Sep 10. The charge applied on Sep 17, at 17:11 UTC,...
exactly after when the 7-day trial expired.
The customer has been notified and should received the funds soon.
Please let us know if you have any other questions or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/08/06) */
To whom it may concern,
Our records show that the customer's request has been already handled through Grammarly [redacted] and the payment has been voided. If you review your updated credit card statement, there will be no settled payment...
for Grammarly.
Please let us know if you have any other comments or requests.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/03/21) */
To whom it may concern,
We have conducted an internal investigation of this dispute case and located the transaction in question. The buyer contacted our customer service, resulting in a full refund made on March 21, 2014.
The...
buyer, [redacted]@gmail.com, has created a 7-day free trial account on Grammarly.com on March 12, 2014. Our records show that the account was cancelled past 7-day free trial period, on Mar 20, resulting in the credit card charge.
The buyer has agreed with our Billing Policy that includes the following:
"Continuous membership
To ensure uninterrupted service, all subscriptions to Grammarly are renewed automatically. You hereby authorize Grammarly to charge subscription Fees for the renewal period to the credit card or PayPalTM account on file. All subscriptions are renewed at the subscription level(s) in effect at the time the then-current subscription term ends. You may cancel the subscription at any time by following the "View cancellation instructions" link below.
Free trial
Grammarly may offer a free trial membership from time to time. If you accept such an offer, no charges will be applied to your account until the end of the trial period. If you do not wish to be charged, you must cancel the Services before the end of the trial period. Grammarly will not refund any fees that have accrued to your account(s) after the free trial period. If you cancel the Services before the end of the trial period, all your rights to any remaining free trial period will be waived and you will not be eligible to participate in any further trials.
Termination and Refund Policy
This Agreement shall continue until you cancel your subscription or until terminated by Grammarly. You may cancel your subscription at any time. View cancellation instructions at http://support.grammarly.com/entries/XXXXXX-how-do-i-cancel-my-subscription"
The cardholder's subscription was cancelled and the payment refunded in full.
Please do not hesitate to contact us if you have any further questions or requests.
Sincerely,
The Grammarly Team
Tel: (XXX) XXX-XXXX
Final Consumer Response /* (2000, 7, 2014/03/26) */
Just wanted to inform you that after talking with the company I finally was able to get them to refund my money back.
Initial Business Response /* (1000, 5, 2014/12/01) */
To whom it may concern,
Our records show that the customer's request has been satisfied through the Grammarly Helpdesk earlier. The consumer has had two email addresses registered with Grammarly and inadvertently used the wrong...
login.
Best regards,
The Grammarly Team
Initial Consumer Rebuttal /* (2000, 7, 2014/12/01) */
This matter has been resolved by the merchant.
Initial Business Response /* (1000, 5, 2014/11/06) */
To whom it may concern,
Currently, we offer the following rates:
Monthly Subscription $29.95/month
Quarterly Subscription $59.95/three months (billed as one payment)
Annual Subscription $139.95/one year (billed as one...
payment)
To ensure that our users are aware of the cost savings of an annual subscription, we also list prices by the average cost per month, although plans of more than one month are billed as one charge. Please see our billing policy for details at http://www.grammarly.com/terms#billing
As an exception, the payment has been refunded in full. The customer has been notified.
Please feel free to contact me with any questions or comments you might have.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/11/17) */
To whom it may concern,
Our records show that the customer's request was addressed through the Grammarly Helpdesk within 4 hours of receipt with a full refund.
Sincerely,
The Grammarly Team
Initial Business Response /* (1000, 5, 2014/02/24) */
To whom it may concern:
We contacted [redacted] as part of one of our blogger outreach campaigns in the hopes of being able to sponsor her blog. The amount that we offer varies by blog and depends on a number of qualitative and...
quantitative metrics. A mistake was made when calculating [redacted]'s offer, and she ended up receiving an offer that was much higher than what we had intended to give her. In response to her complaint, we have given her the full amount of $300 in Amazon gift cards, as evidenced by the attached screenshot.
Please let [redacted] or Grammarly support know if you have any questions, comments, or concerns.
Sincerely,
Grammarly.com team
Final Consumer Response /* (2000, 7, 2014/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They corrected the issue and honored their offer. Thank you.
To whom it may concern,
Thank you for your updated message.
Please refer to our FAQ page at [redacted] that includes the following:
"If you are seeing charges on a new card that you haven't added to your Grammarly account, your financial institution has automatically updated this information as a courtesy. Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. If you have any concerns about this process, please contact your financial institution."
Best regards,
The Grammarly Team