Gray's Appliance Service, LLC

Your advertising practices are deceiving. Go back and check your Facebook posting. I've ordered over $10,000 of items and services on-line... I understand how to read and order to receive my items on time.  [redacted]

Hi, Thank you for your reply. We will be more than happy to send prepaid return envelope to you so you can send back the necklace without postage for full refund.Please do not hesitate to let me know what else we can do for you.Sincerely,Oliver

What a disappointment. The customer service is appalling. I'm am so bitterly unhappy about this company. I ordered a necklace for my mum. This was supposed to be a birthday present. I have been sent an item with the way Americans spell mum. So it says mom when it clearly stated mum when I purchased it. Since receiving this product I have contacted customer service on numerous occasions without any response what so ever. I want my money back as the necklace is no use to me. I shall be writing to the local papers and contacting watch dog.

Dear [redacted],
Thank you for reaching out to us on Revdex.com.According to the tracking system, your package was delivered on December 24. I am terribly sorry that you received the package a couple of days later than promised. I will contact you via email immediately to rectify the situation...

for you. Please accept my sincere apologies for your inconveniences and displeasure. Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted],Thank you for reaching out to us on Revdex.com.I am sorry that we could not respond to your inquiry within satisfactory time frame due to large amount of correspondence. Please accept my sincere apologies for your inconveniences and displeasure.I have...

rechecked with the shipping department and it appeared that you package returned to us last Friday. I have now asked them to update your shipping address and reship the package to:[redacted]Tolono, Illinois 61880United States 
Once again, please accept my sincere apologies and please do not hesitate to contact me at [redacted]@mynamenecklace.com should you need further assistance.Sincerely,Oliver G[redacted]Customer Support ManagerMyNameNecklace

Hi [redacted],
 
I had been waiting for your reply regarding the refund of additional fee. I contacted you directly via email ([redacted]@mynamenecklace.com). Please kindly respond to me.
 
Thank you.
Sincerely,
Oliver G[redacted]
Customer Support...

ManagerMyNameNecklace

Dear [redacted],I am very sorry for the mistake which occurred with your order.We have however received your email and replied to it, so I am not sure why our reply was not received.Here is the email we have sent you on May 5th:Thank you for contacting us.We have already placed the order for your new...

item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaid. The most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick up. There is no need to send it through the Post Office.It was a pleasure assisting you.Please note we have already reordered the item so that you will receive the correct item as soon as possible.Please let me know if I can be at any further assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.comMary Anne Tuplano2 days agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaid. The most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick up. There is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplano2 days agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaid. The most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick up. There is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplano2 days agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaid. The most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick up. There is no need to send it through the Post Office.It was a pleasure assisting you.

Dear Sir/Madam,Thank you for contacting us.We are an international company with a few branches and offices. We ship our jewelry items all over the world, some of the items are being shipped from our warehouse in Israel.As requested, after the customer has notified us that she...

wishes to return the item she has purchased, we have sent the customer a prepaid envelope to send us back the item.We regard the satisfaction of our customers as top priority and although we have not yet received the item back, we have issued a full refund, without charging the 30% restocking fees.We will also contact the customer directly to resolve this matter.Please let me know if I can be at anyfurther assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]

Hi [redacted],Thank you for reaching out to us via Revdex.com.I cannot apologize enough that the package did not make it in time for Mother's Day even though you placed the order within the guaranteed delivery period. Due to heavy volume of shipment, there seems to be unfortunately a delay in courier...

service. As a token of apology for your displeasure, we would like to refund the shipping fee you paid plus compensatory 15% off your purchase. Please kindly let me know if you would approve of this offer so I can carry it out for you immediately. You can also let me know directly at [email protected] or through Revdex.com I trust that the package will turn up shortly (USPS tracking ID [redacted]) Please accept my sincere apologies for your inconveniences and displeasure.  Sincerely,Oliver G[redacted]Customer Support Manager MyNameNecklace

Dear Customer,I am very sorry about the inconvenience which has been caused to you. We have received your email and I can assure you that it will be replied very soon.We invest a great effort in the quality of our products but it is possible that the item you received was damaged.I will make sure...

that your complaint will be answered as soon as possible and I can assure you that we will not leave you without a satisfying solution. Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.com

Hi [redacted],Thank you for your payment proof. We will respect your wish for full refund. However, as we cannot refund more than the order amount back to your card, would it be possible for you to provide me with your PayPal account detail so we can send reimbursement for the additional charge there? I am so sorry for this inconvenience. Awaiting your reply.Sincerely,Oliver

A week ago I received a package in the mail from my name necklace I open the package in front of my US PS worker that delivers my mail to my business and boy was I surprised when there was no necklace inside of the box. I have emailed them numerous times and have not received anything back except a generated email saying that they will look into the issue and I'll be contacted shortly! Haven't heard anything since. I paid with my money to have a necklace sent to me and received an empty box with nothing at all inside of it that is completely unacceptable. I have sent numerous emails I have left voicemails on their answering service and still have gotten no response. I should've known better from the start when I sent an email to have my order changed and got no response. This is not how you do good business and me being a business owner I am truly disgusted by the lack of customer service. This is a Christmas gift it is now getting closer and closer to Christmas and I still haven't gotten any kind of response at all. This is completely unacceptable. I will in fact be taking my complaint anywhere possible that I can and that includes all social media sites! I am completely tired of getting your generated business emails and try to get me to buy more and but no answer to do with my problem and multiple emails I sent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
 
I did reply before I don't know why you didn't get it.  I had said that this company has said many times before that they were going to credit me and it would be in my account on a certain day and it never occurred.  It seems to me all they do is pacify me when I contact them, and I am just tired of the rhetoric.  So until I see the money credited directly into my account, I will not accept anything less.  
 
[redacted]

Dear Customer,I am very sorry about the inconvenience which has been caused to you. We have received your email and I can assure you that it will be replied very soon.We invest a great effort in the quality of our products but it is possible that the item you received was...

damaged.I will make sure that your complaint will be answered as soon as possible and I can assure you that we will not leave you without a satisfying solution. Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.com

The message received from this company is a lie. I still have not received what I purchased and the company won't respond to my emails they have gone as far as to block me on Facebook because I kept asking about my order. I'm sure the Revdex.com gets complaints like this all the time I just want the company held responsible for shady business practices and to see their grade drop significantly.

This has been a NIGHTMARE. I placed my order on or around Nov 10th. and my credit card was charged Nov 17th for $67.19. When I placed my order, I entered my complete mailing address with my apt number. But their address verification system during checkout removed my apt number but I didnt catch it. So my order was returned to them. Now I have been patient and understanding but my frustration kicked in when I saw that they have received my order back (via tracking number) but they email me and say they have NOT received it. Well at this point, shame on the post office. But as a business, they are NOT doing anything to correct this problem. I am getting emails not related to my issue stating the same thing over and over that my address has been updated YET they have NOT mailed my order back to me. I just want my MONEY back or my Order. Make something happen. I have emailed your company 14 times. I have mail tracking software, so I can see EACH TIME you open my emails, so I have proof for my credit card company that I am actively trying to resolve this issue. This can ALL be solved by mailing me order with a tracking number TODAY or Refund my money TODAY. I am reporting this to my credit card company on Dec 9th. You have people on Facebook responding with frivolous responses. Will Never order from this company again. I got what I paid for.

Dear [redacted], Thanks you for your review. I'm really sorry to read that you were charged for an international transaction. I will contact you by email directly to rectify this situation and refund you the amount of the fee. Please accept my sincere apologies for your inconveniences.  Oliver...

g[redacted]Mynamenecklace.com

I purchased a necklace through the website, proofed my order (which had 7 stones), and double checked my order confirmation (which had the 7 stones). When I received my order - which is for Christmas in 5 days - the necklace only had 6 stones, even though I was charged for 7, and had 7 to represent children and grandchildren. Now, I have not heard back from the company for their mistake and it's looking like I have to give an incorrect gift until this can be handled. So incredibly disappointed and will not use this company again.

Dear [redacted],
 
Thank you for reaching out to us at Revdex.com. 
 
I am sorry to hear that the package was not delivered to you in the first place. I trust that our customer service representative has responded to your inquiry with a new tracking number for...

reshipment. Also, I apologize for the delay in response. I will bring your feedback to the attention of my team so they can improve further on their performance. 
The package should reach you within the next 10-12 business days. Please do not hesitate to contact us if there is anything else we can do for you in the meantime.
Sincerely,
Oliver G[redacted]Customer Support Manager
[redacted]

Hi [redacted], Thank you for reaching out to us on Revdex.com.I am sorry that you are unhappy with our shipping time frame. However, as I mentioned in my reply to your review, the package was actually delivered on time. Please let me know if there is anything else I can assist you with.Sincerely,Oliver...

G[redacted]Customer Support Manager MyNameNecklace[redacted]@mynamenecklace.com